What does "Online is the Business" mean? For CSU and for Student Services.

1. ONLINE IS THE
BUSINESS

3. on·line or on-line (nln, ôn-)adj.
1.
a. Under the control of a central computer, as
in a manufacturing process or an
experiment.
b. Connected to a computer or computer
network.
c. Accessible via a computer or computer

5. … but it doesn’t necessarily mean web!

6. Internal, 22.5
Distance
Education, 77
.5

7. Normalise our services
Internal Distance Education
 Counseling  Online Counseling
 Support  ??

8. past
future
Support
Support
Web
Wellbeing
Wellbeing
Experienc
e Experienc
Web e

9. Innovative

10. just in time, not just in case model
Our devices should be loading content and
functionality (read:services) when we need
them, not just shoving everything in just in
case.

11. Interface is deprecating
Presentation is constantly deprecating. yet we spend so much time on it
– we should not be building interfaces, but service. The CONTENT IS the
INTERFACE!

12. create once, publish everywhere
O Week Programs – http://m.csu.edu.au
Calendar

13. Predefined content types
 Scholarships
http://student.csu.edu.au/support/scholarships-grants/
Open/closed
 Calendar dates – Description, time, location
 Online forms
Open/closed

14. Mobile First Design
Mobile isn’t  Grab Magic
a lite
version. http://youtu.be/eYveEdhTgBs
Don’t ask
how to do
less with  The Leap
mobile, ask
how to do http://youtu.be/_d6KuiuteIA
MORE

15. How do we design content and experiences
for devices we haven’t even imagined yet?
http://youtu.be/6Cf7IL_eZ38
A day made of glass 2:01

16. And please…
 Make your links look like links.
 Don't underline anything that isn't a link.