Keross provides managed IT services including business intelligence, managed infrastructure, security, and voice services. Their philosophy is that business success comes from understanding connections between unrelated events, which is why they created their managed services platform to provide technical harmony. Their services monitor and manage operating systems, networks, databases, applications and other systems and devices from various vendors across multiple industries.
38. Keross Vision 24/7 Features Comparison Light Express Professional Enterprise Real-time 24/7 monitoring of devices including alerting Asset Management for software and hardware Software distribution License Compliance Checks Logs, System Audit, Security Incident Summary Unlimited standard services per device Real-time unlimited email notifications Real-time dashboards accessible from anywhere at anytime Automatic scheduled MIS reporting 24/7 Online support for troubleshooting technologies and services on monitored devices Unlimited on-request custom development of new indicators, reports and services Real-time SMS (text messaging) notifications Full management of devices by the Keross Network Operations Centre (KNOC) outside of business hours SLA-based response time: 4hrs for mission-critical devices and 8hrs response time on less critical devices Full management of devices by the Keross Network Operations Centre (KNOC) 24 hours a day, 7 days a week On-demand reporting Audit trails with ITIL-compliant escalation procedures