http://crowdfactory.com, The solutions for social business use are evolving rapidly and there are new offerings popping up all of the time and the more established social vendors are consolidating. I also expect that larger enterprise vendors will do their share of roll ups this year, as evidenced by Salesforce.com’s recent acquisition of Radian6. For basic categories I’m using what is a loose interpretation of a social taxonomy that we (IDC) plan to publish later this summer.

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Social Business Solution Vendors
By Michael Fauscette on May 2, 2011 Tags Calendar Authors
I keep a list of all of the social software vendors I talk to Comments
and as I was updating it this morning I realized that it
might prove useful to provide it here. Now it’s certainly apple Ariba BPM Business Business Process
not ranked in any way, nor is it complete. I’m sure there Cloud Cloud
Outsourcing (BPO) CIO issues
are some companies that I’ve left off, and if you know of Computing collaboration conferences
any please put them in the comments. The solutions for crm Current Affairs Enterprise 2.0 enterprise
social business use are evolving rapidly and there are new applications enterprise apps enterprise
offerings popping up all of the time and the more software erp Facebook gartner google
established social vendors are consolidating. I also expect that larger enterprise vendors Humor ibm innovation iPad iPhone
will do their share of roll ups this year, as evidenced by Salesforce.com’s recent marketing microsoft netsuite Open source
acquisition of Radian6. For basic categories I’m using what is a loose interpretation of a
oracle procurement SaaS
social taxonomy that we (IDC) plan to publish later this summer. I won’t provide the detail
salesforce.com sap social business Social
for each, but here’s a brief guide: CRM Social Media software as a service
SoftwareInsider Spend Management strategy
Social Software: Broad social enabling technologies including collaboration, social
supply chain technology Twitter Web 2.0
networking, and other enterprise 2.0 software.
Social CRM: Customer facing social solutions
Community Management: Software than enables effective management of a
customer community
Support Channels: Software that provides a connection between traditional
support software and public social channels like Facebook, Twitter, blogs, etc.
Sales Intelligence: Software that facilitates the collection and analysis of social Enterprise Irregulars on Facebook
data in the context of sales prospecting and sales execution Like
Social Marketing Automation: Software that assist in the execution and
optimization of social marketing campaigns across multiple social channels. 348 people like Enterprise Irregulars.
Socialytics: Applications that collect and analyze social data to support decision
making.
Commerce: Software that enables the use of social concepts in some phase of Scott Bill Andrew Titus Noel
commerce, both on and off line and including BtoB and BtoC.
Innovation Management: Solutions that enable companies to more effectively
manage the product development process to involve a broader set of stakeholders Imtyaz Mohamed Heidi Mark Andreas
including customers and employees, often employing crowdsourcing / ideasourcing
concepts.
Alex Timothy Juergen Jeff Tienie
Social Business Solutions
Social Social CRM Socialytics David Carole Akanksha Jim Keith
Software Facebook social plugin
(including
e2.0 and
collaboration) Authors Archives
Community Support Sales Social
Anshu Sharma May 2011
Management Channels Intelligence Marketing
Basab Pradhan April 2011
Automation
Bob Warfield March 2011
Jive Software Lithium Salesforce.com Oracle Hearsay Radian6 /
Brian Sommer February 2011
Technologies Social Salesforce.com
Charlie Wood January 2011
Moxie Jive Software Attensity Salesforce.com Crowd SAS Institute Chris Selland December 2010
Factory Craig Cmehil November 2010
IBM Lotus Get Oracle InsideView Mzinga SAP Business David Dobrin October 2010
Satisfaction Objects David Terrar September 2010
Denis Pombriant August 2010
Kick Apps Sword/Ciboodle RightNow LinkedIn Attensity Trampoline
Dennis Moore July 2010
Systems
Dion Hinchcliffe June 2010
Powered RightNow Awareness Attensity
Eddie Herrmann May 2010
INgage Communispace Lithium
Esteban Kolsky April 2010
Networks
Evangelos March 2010
Mzinga Telligent INGage
Simoudis February 2010
Networks
James Governor January 2010
SocialText LiveWorld
Jason Busch December 2009

2. BlueKiwi Joomla Jason Corsello November 2009
Socialcast INGage Jason Wood October 2009
Networks Jeff Nolan September 2009
Yammer Mzinga Jevon MacDonald August 2009
Rypple SocialText John Taschek
CrowdCast LiveWorld Jon Reed
Newsgator IBM Lotus Josh Greenbaum
Meta
Connections Maggie Fox
Salesforce.com Merv Adrian Log in
CoHuman Michael Coté Entries RSS
Michael Fauscette Comments RSS
Mainsoft
Michael Krigsman WordPress.org
Central Naomi Bloom
Desktop Nenshad
Huddle Bardoliwalla
Niel Robertson
Sococo
Paul Greenberg
Vidyo
Phil Fersht
Cisco
Phil Wainewright
Meetzi
R "Ray" Wang
Itensil
Ross Mayfield
Clearvale /
Sadagopan
Broadvision
Sandy Kemsley
Novell Vibe
Sig Rinde
Steve Mann
Susan Scrupski
Thomas Otter
So there’s my list, who did I miss? Tom Foydel
Tom Raftery
Vinnie
Mirchandani
Zoli Erdos
(Cross-posted @ Michael Fauscette)
Posted in Featured Posts, Technology / Software | Tagged Social CRM, social marketing, social software
| 4 Responses
Michael Fauscette
Enterprise software analyst, blogger, author, speaker and executive at IDC
focused on emerging trends in the enterprise, which currently includes social,
mobile, cloud and the networked business. Formerly a software executive at
a wide range of software vendors including Autodesk, PeopleSoft and MRO, Inc and three
silicon valley software startups, I moved to the analyst side in 2006. The group I lead at
IDC covers CRM, EA, PPM, PLM, SCM, cloud and SaaS, pricing and licensing, and software
partners, channels and alliances. Frequently quoted by the press on topics related to
enterprise software, social business, enterprise mobility, cloud computing and other
emerging enterprise trends. My IDC Profile.
4 responses to “Social Business Solution Vendors”
Guilherme
May 3, 2011 at 6:21 am | Permalink | Reply
Good list, Michael! Thanks for sharing.
Stephen Rahal
May 6, 2011 at 8:07 am | Permalink | Reply
Hi Michael – don’t forget IGLOO Software, a community platform for building social
intranets and social extranets. Under the above classification scheme, we fit under
social software/enterprise collaboration & community management solutions for
customer communities.
Ben Farrell
May 9, 2011 at 11:13 am | Permalink | Reply
Hi, Michael – great idea to publish this list. “Social” is still a confusing term to many
in the enterprise space. I hope you’ll take a look at Appian (www.appian.com) and