2.7 acp customer service
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Basic Customer Service Presentation Designed for EMS
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2.7 acp customer service
- 1. The Ada County Way: Customer Service ACP Academy Module 2.7 Customer Service The Ada County Way
- 7. Service Service Service!
- 8. What was your First Job?
- 14. Speaking of Your Attitude….
- 17. We chose to be apathetic. We chose to be burned out. We can also chose to have fun in almost any situation. THAT is the best antidote to burnout and apathy.
- 24. Q: Why is the Emergency Medical Service never spoken of this way? (and what are you going to do to change this?) Our attitudes toward ourselves and others determine others attitudes to us. Do we view ourselves in SERVICE? Do others view us in SERVICE? Or… Do they view us as just another job….
- 25. Service Service Service!
- 36. … But can you own up to it?
- 45. What Are the Rules?
- 52. Aging is not a disease. It is a level of maturity that begins to evolve at birth and continues until death. There is no cure for it, new or old, any more than there is a cure for life itself.
- 53. The Graying of America -pertains to a doubling of our elderly population between 1990 And 2030. -Advances in medicine -decrease in nationwide birthrate since 1965 -aging Baby Boomers -1990: 3.4 million EMS responses annually (roughly 1/3) -occupied 90% of acute-care hospital beds, 60% of long-term Beds and used 30% of all pharmaceuticals
- 58. Remember…The Elderly have lived full lives we will never comprehend They may have touched many more lives than we will….
- 70. This Business is about taking care of PEOPLE! Remember…
Editor's Notes
- Follow up questions about “service” in that job.
- Even in a no choice enviroment (i.e. an exclusive 911 service) the customer has a “choice” to support, or oppose, the service politically and personally, making the job easier or harder on many different levels.
- We chose to be apathetic. We chose to be burned out. We can chose to have fun in almost any situation.
- Alan Brunacini Phoenix Fire Chief Alan Brunacini has been a member of the Phoenix Fire Department since 1958. After holding the positions of Firefighter, Engineer, Captain, Battalion Chief, and Assistant Chief in his first 20 years, he promoted to Fire Chief in 1978. He heads a fire department with over 1700 personnel that services over one million customers. In addition, Phoenix Fire dispatches for 21 fire departments in the valley, as well as responds to these same surrounding communities in the automatic aid program. He is a 1960 graduate of the Fire Protection Technology program at Oklahoma State University and earned a degree in political science at Arizona State University in 1970. He graduated from the Urban Executives Program at the Massachusetts Institute of Technology in 1973, followed by a Master of Public Administration degree from Arizona State in 1975. Chief Brunacini is the Chairman of the NFPA 1710 Technical Committee for Fire Service Organization and Deployment Projects for paid departments. Chief Brunacini is past Chairman of the Board of Directors of the National Fire Protection Association, the first active fire service member to hold this position in NFPA's 100-year history. He is also past Chairman of the Fire Service Occupational Safety and Health Committee of NFPA, which was responsible for the development of Standard 1500. This document, adopted in 1987, is aimed at reducing firefighter deaths and injuries, while promoting health and fitness programs and is having a major impact on the fire service.
- Ensure that your patients affairs are in order, before you drag them out of their home. Remember that most emergencies are unplanned, help your patients with things such as arranging temporary child or pet care, securing their home or vehicle, contacting family members, notifying their employer, etc. How would it screw up your day to suddenly have to go to the hospital?
- This is the most common view of obese people. Fat, dirty, lazy and just a general burdon on your day. But not all obese people share these characteristics.
- Some are industreous, hard working people. We all have issues- some of us smoke, some can’t sleep, some eat too little, use drugs or any other of a myriad of substances or ways to cope with life’s stress… some eat too much. Economic component- According to a 2007 study by the American Dietetic Assn. The average cost of an unhealthy, junk-food diet is $1.76/1000 calories The average cost of a healthy, nutritious diet- $18.16/1000 calories.
- Remember that obese pts. Come with a set of serious risk factors and health issues.
- Remember, there are good and bad people in every walk of life. Don’t stereotype and don’t be so quick to judge, you may miss out on connecting with an amazing person.
- Remember that elderly people have lived a lifetime. They were once someones baby, child, sweetheart. They have raised their own children, often grandchildren and have experienced many of the same things that you are experiencing now.
- They have not always been old and feeble.
- They are now someones beloved Grandmother or Grandfather.
- They were once strong and vital as you are now.