Video Conferencing Solutions are a great way to bring better communications into your business, but how are organizations using video? Check out these use cases for verticals like Education, Healthcare and Financial Services. Then go to http://www.voicedata.com/Radvision-Scopia-30-Day-Free-Trial-Request-Form to request a 30 Day Free Trial of Radvision Scopia!

1. Avaya Scopia Use Cases
August 2013

2. Video Use Case: Training
Frank, located at his NY headquarters, is training 10 employees
in Prague – a month! His budget definitely won’t cover travel
costs.
Video Brings the Team Together
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He includes a virtual training center link in each of his on
boarding kits and new employees are given a schedule of virtual
sessions to join.
Each month, 10 employees gather on a virtual call where they
share documents, ask questions of the teachers and collaborate
with their new colleagues.
Employees are also given their own virtual conference room to
continue bi-weekly discussions with colleagues in their specialty
from around the world.
The Benefits of Video
 Full training is completed in record time
 Employees experience an ―on site‖ training experience
 Training completed for a fraction of typical costs
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.
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3. Video Use Case: Healthcare
Susan’s radiologist is reviewing her scans to prep for her
treatment that’s about to begin. There’s a node in question and
she needs to consult with Dr. Bret, who’s across town at the
main hospital.
Video Aids Timely Collaboration
She sends an instant message to the doctor with a video link to
join. They share Susan’s scans via video and determine a better
course of radiation.
 Last step, get concurrence from Susan’s oncologist who they
know is out of town
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The radiologist texts the oncologist who sees it on het iPhone
and clicks to join the conference. They review the charts and
treatment options and together agree on the change.
The Benefits of Video
 Share documents and consult with experts in any location
 Include colleagues in full collaboration from any device
 Deliver better, more collaborative treatment decisions
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.
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4. Video Use Case:
Financial Services
Financial Advisor has a new portfolio investment he wants to
share with a high net-worth client who is located across town.
Video for Real-time Collaboration
 The Advisor sends the client an invite with a link to join a video
call. Client clicks to join video conference from his iPad.
 Financial Advisor shares portfolio overview document with client
who has some tough questions regarding the tax implications.
 He places a video call to his tax department expert. She quickly
joins the discussion, answers the client questions and shares
spreadsheets showing the
5-year tax projections.
Results
 Real time client & expert collaboration
 Faster customer investment decisions
 Lower cost to maintain top client relationships
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.
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5. Video Use Case:
Service and Repair Industry
Traditionally, a large trained & skilled service staff is scheduled
and dispatched to fix customer outages. If not resolved,
customer waits for a more senior tech to arrive.
Video Speeds the Recovery
 The customer or the onsite service staff calls service company
HQ for a video consult with a senior technician, who can also get
the supplier on the video call as well.
 Whether in the office, mobile or at another site, the senior
technician or supplier rep sees the problem, and guides the onsite
tech or person thru a few steps to solve the problem
 The customer is back online and back in business more quickly
— and more likely to use the same firm again
Results
 Customers are happier, back online sooner, save money
 Staff services more customers, increase sales & margins
 Company offers remote assistance service with high margins
 Bonus vendor rewards for high customer satisfaction
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.
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6. Sales Use Cases
Sales — Internal Focus
 Forecast calls – Increase accuracy and
speed to capture information for Manager
forecasting meetings
 Sales Meetings – Bring teams together from
any location. Decrease drive time heading to
meetings Manufacturing: quality
assurance, supply chain management
 Sales Operations – Reduce reporting
time, travel between meetings and the amount
of time to create proposals
 Training and Education – Lower costs of
training and increase amount of training.
Accelerate time to train on product
introduction to internal and external teams.
Record voice, video and content for future
playback.
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.
Sales — Customer Focus
 Expert Anywhere – Involve experts in client
engagement model where previous access
was only possible through travel or customer
visits.
 B2B Relationships – Build strong and better
customer relationships through frequent
meetings. Extend team reach and personal
relationships with top 20% of customers.
 Executive Relationships – Extend better and
improved access from executive engagement
with clients.
 Virtual video ―Help Desk‖ (VVHD) – VVHD
is utilized when new applications are
deployed or workflows are modified to
improve accuracy. VVHD improves user
adoption and learning curve to change.
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7. Education Use Cases
Education - Administrative Focus
Education — Instructional Activities
 Project Meetings
 Distance Instruction
 Professional Development
 Face-to-Face Instruction
 Emergency response
 External Content Access
 Inclement weather
 Access to Field Experts
 Academic research
 Student Research
 Parent teacher conferences
Benefits
• Students collaborate with peers anywhere
• Increase use of existing faculty to reach more
students
• Learners engaged with remote content and
visual learning
• Support of local learners with content experts
• Students embrace technology
• Lower cost
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.
Benefits
• Improve productivity across
geographically disperse teams
• Greater mobility for faculty, admin, and
learners
• Admin and faculty can meet w/o travel
• Delivery of profession al development
• Academic collaboration intra and inter
campus
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8. More Vertical Use Cases
Insurance Industry
Other Industry Examples
 Customer to Agent Meetings
 Project Management
 Video Call Center and Chat
 Healthcare: telemedicine
 Agent Training
 Business Continuity
 Manufacturing: quality assurance, supply
chain management
 Field Reporting
 Local government: video arraignments
 Access to Subject Matter Experts
 Legal: litigation consults
 New Product Development
 Financial services: branch banking
 Industry and Litigation Experts
 Retail: expert service, personal consultations
 Disaster Recovery and Response
Claims
 Utilities: field maintenance
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.
 Professional services: customer
engagements
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9. More Horizontal Use Cases
 Project Management
 1 on 1 management updates
 Teleworking
 Sales funnel management
 Executive business reviews / board meetings
 Employee training & development
 Business development / M&A
 Organizational communications
 Project team meetings
 HQ/branch coordination
 Job interviews / recruiting
 Sales meetings with customers
 Customer service
 Emergency response / business continuity
 Virtual Visiting Hours
 All Hands
 Training Organizations
 Town Halls
 Expert Anywhere
 Earnings Calls
 Distributor/channel management
 Team Meetings
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.
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