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Supply Chain Dynamics –
                                 The Bull Whip Effect
crafting innovation together




                                        © Crafitti Consulting Private Ltd.   July 31, 2009   1
Key issues in the supply chain


                               Customer


                                     Retailer
                                                   Wholesaler
crafting innovation together




                                                                                      Distributor



                                                                                                           Factory

                                                 © Crafitti Consulting Private Ltd.        July 31, 2009             2
Lead times - Inventory


                                        If your nearest department store
                                        is 20 km away, you cannot go
                                        there everyday.

                                        Have to stock your weekly
                                        supplies!
crafting innovation together




                               Lead times lead to inventory


                                        © Crafitti Consulting Private Ltd.   July 31, 2009   3
Lead Times – Loss of Flexibility



                                                                      Mid week if you get a
                                                                      sudden unanticipated pang
                                                                      for chocolate

                                                                      Well, you just have to wait
                                                                      till you finish what’s
crafting innovation together




                                                                      already there!




                                            © Crafitti Consulting Private Ltd.     July 31, 2009    4
Customer demand changes
                                          Changes in customer
                                          demand
                               Customer


                                     Retailer
                                                        Wholesaler
crafting innovation together




                                                                                           Distributor



                                                                                                                Factory

                                                      © Crafitti Consulting Private Ltd.        July 31, 2009             5
Customer demand changes - induced


                               Customer


                                     Retailer
                                                  Wholesaler
crafting innovation together




                                                                                     Distributor



                                                                                                          Factory

                                                © Crafitti Consulting Private Ltd.        July 31, 2009             6
Batch Processing


                               Customer


                                     Retailer
                                                   Wholesaler
crafting innovation together




                                                                                      Distributor



                                                                                                           Factory

                                                 © Crafitti Consulting Private Ltd.        July 31, 2009             7
Rationing Behavior


                               Customer


                                     Retailer
                                                   Wholesaler
crafting innovation together




                                                                                      Distributor



                                                                                                           Factory

                                                 © Crafitti Consulting Private Ltd.        July 31, 2009             8
Incentive obstacles


                               Customer


                                     Retailer
                                                    Wholesaler
crafting innovation together




                                                                                       Distributor



                                                                                                            Factory

                                                  © Crafitti Consulting Private Ltd.        July 31, 2009             9
Information distortion


                               Customer


                                     Retailer
                                                    Wholesaler
crafting innovation together




                                                                                       Distributor



                                                                                                            Factory

                                                  © Crafitti Consulting Private Ltd.        July 31, 2009             10
Delays and lead times


                               Customer


                                     Retailer
                                                    Wholesaler
crafting innovation together




                                                                                       Distributor

                                                                           D

                                                                                                            Factory

                                                  © Crafitti Consulting Private Ltd.        July 31, 2009             11
Real Supply chains are much more complex!
crafting innovation together




                                • Each player has a network of partners
                                • Each player may perform more than one role
                                • Relationships are multi-faceted and dynamic (pricing
                                strategies, procurement strategies etc.)

                                                      © Crafitti Consulting Private Ltd.   July 31, 2009   12
Innovating complex real-life
                                   Supply Chain Networks requires a
                               Lean Inventive Systems Thinking Approach!
                                                          Inventive Thinking
                                                           (inventive triggers,
                                                            laws of evolution,
                                                            scenario building,
                                                           focus on function)
                                                                                             Systems Thinking
                                    Lean Thinking
                                                                                             (holistic approach,
                                 (Value maximization,
                                                                                               global optima,
                                   experimentation,
                                                                                               expanded and
                                  learning approach,
crafting innovation together




                                                                                             connected system
                                       elegance)
                                                                                                   context)

                                                                      LIST
                                                                   (Lean
                                                                 Inventive
                                                                  Systems
                                                                 Thinking)

                                                        © Crafitti Consulting Private Ltd.         July 31, 2009   13

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Supply Chain Dynamics – The Bull Whip Effect

  • 1. Supply Chain Dynamics – The Bull Whip Effect crafting innovation together © Crafitti Consulting Private Ltd. July 31, 2009 1
  • 2. Key issues in the supply chain Customer Retailer Wholesaler crafting innovation together Distributor Factory © Crafitti Consulting Private Ltd. July 31, 2009 2
  • 3. Lead times - Inventory If your nearest department store is 20 km away, you cannot go there everyday. Have to stock your weekly supplies! crafting innovation together Lead times lead to inventory © Crafitti Consulting Private Ltd. July 31, 2009 3
  • 4. Lead Times – Loss of Flexibility Mid week if you get a sudden unanticipated pang for chocolate Well, you just have to wait till you finish what’s crafting innovation together already there! © Crafitti Consulting Private Ltd. July 31, 2009 4
  • 5. Customer demand changes Changes in customer demand Customer Retailer Wholesaler crafting innovation together Distributor Factory © Crafitti Consulting Private Ltd. July 31, 2009 5
  • 6. Customer demand changes - induced Customer Retailer Wholesaler crafting innovation together Distributor Factory © Crafitti Consulting Private Ltd. July 31, 2009 6
  • 7. Batch Processing Customer Retailer Wholesaler crafting innovation together Distributor Factory © Crafitti Consulting Private Ltd. July 31, 2009 7
  • 8. Rationing Behavior Customer Retailer Wholesaler crafting innovation together Distributor Factory © Crafitti Consulting Private Ltd. July 31, 2009 8
  • 9. Incentive obstacles Customer Retailer Wholesaler crafting innovation together Distributor Factory © Crafitti Consulting Private Ltd. July 31, 2009 9
  • 10. Information distortion Customer Retailer Wholesaler crafting innovation together Distributor Factory © Crafitti Consulting Private Ltd. July 31, 2009 10
  • 11. Delays and lead times Customer Retailer Wholesaler crafting innovation together Distributor D Factory © Crafitti Consulting Private Ltd. July 31, 2009 11
  • 12. Real Supply chains are much more complex! crafting innovation together • Each player has a network of partners • Each player may perform more than one role • Relationships are multi-faceted and dynamic (pricing strategies, procurement strategies etc.) © Crafitti Consulting Private Ltd. July 31, 2009 12
  • 13. Innovating complex real-life Supply Chain Networks requires a Lean Inventive Systems Thinking Approach! Inventive Thinking (inventive triggers, laws of evolution, scenario building, focus on function) Systems Thinking Lean Thinking (holistic approach, (Value maximization, global optima, experimentation, expanded and learning approach, crafting innovation together connected system elegance) context) LIST (Lean Inventive Systems Thinking) © Crafitti Consulting Private Ltd. July 31, 2009 13