Microsoft Online Services - Ted Shultz, Microsoft
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Microsoft Online Services - Ted Shultz, Microsoft
- 1. Microsoft Online Services Ted Shultz Business Development Manager Cloud Services
- 2. Agenda BPOS Overview Windows Intune Overview Value Proposition Security and SLA’s Licensing CRM Online Office 365 Q&A
- 3. Customers tell us… We want the features of the latest platform but don’t want to upgrade or we don’t have the skills… We can’t keep good IT people to run the platform and we need to free up our best people to work on strategic projects… We want more predictable IT costs even if it doesn’t save a lot of money… We can’t spend enough to ensure security and reliability… We want to provide capabilities to employees who don’t have those today but don’t want to spend time…
- 4. Cloud Computing: The Microsoft View EXTENDour enterprise software that runs core functions for business today to the cloud at internet scale DEVELOPinnovative new services that expand the way end users, developers, and consumers can access and utilize the information they need, when they need it. FREEDOMfor businesses Solutions you know and trust delivered by SUBSCRIPTION Applications, platforms, and data center infrastructure as a UTILITY
- 5. Power of ChoiceSoftware-plus-Services Deployment Choice ON-PREMISES CLOUD SERVICES Interoperable by Design Seamless User Experience
- 7. Improve collaboration with online places to share information
- 8. Save time with shared, up-to-date calendars, contacts and task lists
- 9. Improve information flow with integrated access across multiple devices
- 10. Reduce costs with multi-party video and audio over existing broadband connection
- 11. Improve remote meeting effectiveness with online, real-time presentations and updates
- 12. Speed up response time by getting answers fast - knowing who is on-line and connecting with them instantly
- 14. Increase reliability: redundancy in systems, networks, and data
- 15. Enhance security (virus protection, spam filtered, secure access protocols, etc.) For more information on BPOS http://www.microsoft.com/online/business-productivity.mspx 6
- 16. Offering for a new set of users: Deskless Worker Office Workers Have a PC or laptop at work Rich client and server needs (on-premises or online) Create and edit new content Collaborate with co-workers Occasional need for browser-based access to documents Active Sync device support Deskless Workers Don’t have assigned PC at work Not currently licensed for Office Factory floor workers, retail assoc. No content creation, limited editing Smaller storage requirements Limited collaboration with co-workers Access e-mail and content via browser Lower Cost Microsoft Confidential
- 18. Manage updates
- 21. Inventory hardware and software
- 22. Set security policiesEnable a Mobile Workforce Users can be managed from the office, branch office, or on the road IT and partners can work from anywhere too
- 23. Microsoft Desktop Optimization Pack(MDOP) Add-On: Advanced on-premises tools that complement Windows Intune to help you troubleshoot PC issues, manage Group Policy, and deploy virtualized applications and operating systems.
- 26. Business-Class Security and Reliability
- 27. Security and Reliability Guaranteed Uptime 99.9% uptime with financially backed service level agreements SLA tiers Uptime between 99% and 99.9% 25% payout Uptime between 95% and 99% 50% payout Uptime less than 95% 100% payout Data centres are Cyber Trust and SAS70 certified. Additionally, they are ISO 27001 certified which is an internationally recognized standard proving a framework within which the range of threats relevant to information security are identified and effectively managed. Lastly, they adhere to the EU Safe Harbour framework.
- 28. Process Benefits What would it cost you to achieve… “What if it breaks when I need it? I haven’t received e-mail all day—is something down? There’s an emotional component that I can’t put a price or a time value on, but it’s something that I’m very pleased to relinquish.” - JW Keller, President, Datatune “Ongoing maintenance…is anywhere from 15 minutes to several hours a month just to keep things running.” - JW Keller, President, Datatune “We’ve never deployed Exchange Server for less than $5K.” - JW Keller, President, Datatune
- 31. License can be used with the service and with on-premises workloads
- 32. Available as Standalone services or in a Suite
- 35. Purchases for Microsoft Online Services are placed either by the customer or with the help of a Partner through MOCP
- 37. Password changes
- 38. How to’s
- 40. Partner
- 41. User management
- 42. Server status
- 43. SharePointConfig
- 44. Microsoft (free)
- 45. Partner (extended service)Microsoft Microsoft & Partner Partner Page 19
- 46. Trial Details
- 47. Customer Trial Free 30 Day Trial 20 seats for BPOS Suite 25 seats for Windows Intune Intune trial only includes the cloud service. Trial URL under the services tab: https://mocp.microsoftonline.com/site/default.aspx
- 48. CRM Online
- 49. CRM Online Delivers rich sales automation, service management, and marketing automation functionality
- 52. Rapid Deployment
- 54. 99.9% uptime SLA
- 55. Free trial URL: http://crm.dynamics.com/en-gb
- 56. 5 GB data storage
- 59. Offline accessSubscription Includes Benefits of CRM Online
- 60. Office 365
- 61. Office 365 launches later this year Office 365 brings together cloud versions of our most trusted communications and collaboration products with the latest version of our desktop suite for businesses of all sizes.
- 62. Sign Up for the Limited Beta Todayhttp://office365.microsoft.com/en-US/online-services.aspx
- 64. Q&A
Editor's Notes
- The Microsoft Software + Services strategy was developed in respond to customer requests and growing trends in the marketplace. In the messaging and collaboration space, we have found that collaboration applications are increasing becoming mission critical components of a company’s daily operations. Even though many of these companies understand the need to increase the “speed to value” of equipping employee with the latest collaboration tools, their IT department struggles to keep the software up to date. CIOs are faced with the difficult choices of deciding where to spend their limited IT resources: keeping up existing infrastructure, investing in software upgrades, or focused on other LOB applications. In addition, today’s business environment demands that IT generate a high return on investment based on a predictable cost model and avoid high project-based capital expenditures while having the flexibility to react quickly to business growth. That’s quite a challenge…
- Microsoft cloud services mean freedom for businesses. The freedom to access the technology you want, where and when you want it. The freedom to take advantage of the latest technology as a capital expense, or anoperational one. The freedom to focus on running your business—not running IT systems. Microsoft cloud services are Microsoft by extension: Giving you the ability to make full use of the same Microsoft technologies you already know and trust, on a subscription model. For a single department or an entire global organization. On-premises, off premises,or a combination of both, depending on your business needs. Microsoft cloud services are Microsoft as a utility, but itis more than plugging into a utility. It’s the applications you know, the platforms you know, and a data center infrastructure—all working together in a cohesive whole. It’s Microsoft when you need it. Microsoft on your terms._________________________________________________Freedom - The freedom to access the technology you want, where and when you want it. The freedom to take advantage of the latest technology—either as a capital expense, or an operational one. The freedom to focus on running your business—not running IT systems. Microsoft by extension - giving you the ability to make full use of the same Microsoft technologies you already know and trust, on a pay-as-you-go model. For a single department or an entire global organization. As a hybrid: a component part of your existing IT infrastructure or as a replacement. Utility - It’s the applications you know, the platforms you know, and a data center infrastructure—all integrated into a cohesive whole. It’s Microsoft when you need it. Microsoft on your terms.
- Presenter ScriptOur software-plus-services strategy is the key to how we will deliver on our vision across the PC, Web, and phone. This is an area that I think is pivotal to our Dynamic IT strategy. At Microsoft, we believe that your preference for how you deploy and use software and manage your IT environment will be as unique as your business. Our software-plus-services approach is about giving you the power of choice: enabling you to provide a seamless experience for users while choosing the level of control and flexibility that is right for your organization, through on-premises software deployment, cloud-based services, or an integrated hybrid of the two.On-premises, or customer-hosted, deployment has been the traditional licensing and deployment model for decades. We believe that for some specific applications, for some specific pieces of data, and for some specific users, most companies (though not all) will want to control certain elements. Our on-premises platform gives you complete control of your IT environment, provides the maximum security for your sensitive data, and enables custom application development to meet your unique business needs. Cloud-based services, providing rapid scalability and advanced manageability, enable you to subscribe to enterprise-class software hosted by Microsoft and solutions from our broad ecosystem of partners. Subscribing to online services can help you reduce costs, overcome IT skill shortages, and ensure that your organization always benefits from the latest technology. The online services model helps reduce costs and minimize total cost of ownership (TCO) in two key ways:Reducing capital expenditure, by removing hardware and datacenter costs and simplifying the planning and deployment effortMinimizing ongoing operating expenses, by reducing the administrative and management burdenIn addition, we recognize the reality that most of our customers are managing a heterogeneous environment and want to reduce the cost of running a mixed IT environment. At Microsoft, we are committed to achieving greater interoperability and making it easier to integrate Microsoft software into your existing environment—through innovative products, community engagement, technology access, and support for technology standards.Our focus is on giving customers flexibility and choice in deployment, and given the breadth of our offerings, we are one of a very few companies in the world that can execute across such a broad array of services and experiences. Our investments on the services side are designed to extend the Microsoft experience from the desktop to new devices and across the Web and provide customers with choice. And be assured that as our services offerings evolve, we will continue to innovate around our licensing model to ensure that the licensing process is as easy and streamlined as possible. We believe that the industry shift to software-plus-services is one of the most significant shifts in technology that we'll see, and our strategy of offering deployment choice and flexibility is central to our goal of helping customers realize a Dynamic IT infrastructure to reduce costs and accelerate agility.But that choice is a relatively new one, and you may be wondering how to make it. What are the key criteria you should consider? What are the benefits of taking some or all of your users to an online deployment? Today I want to share some ways you can look at that choice – to help you determine whether online is the right strategy for some or all of your business.
- Top quote comes from Staser Consulting Group (“…control capital costs and my operating budget…”): http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=4000002894Startup cost savings number: CRGT saved 35% on startup cost for messaging: http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=4000003040Middle quote comes from Recycled Energy Development (“…flexibility to grow with our organization”): http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=4000002897Bottom quote (150 people) comes from Staser Consulting Group: http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=4000002894
- Bottom line, Microsoft will provide 24x7 IT Pro support and their service availability is backed by a 99.9% uptime SLA (with financial penalties if they fail to meet the SLA.)
- Consider what it costs to implement the right IT processes around your infrastructure, from initial roll-out of the software to the ongoing maintenance and high availability. Initial roll-outSetting up the server and installing the software are just the beginning. You also have to put a great deal of time and energy into planning the deployment: determining the correct configuration for your environment, acquiring software and hardware, and implementing security measuresOngoing maintenance:Consider what it costs to not only ensure patches get installed in a timely fashion, but also to monitor and maintain the health of the servers. There is so much involved in maintenance and operations, that the IT industry has developed extensive frameworks to document best practices for maximizing efficiency, such as ITIL and MOF. Even with these tools, it can take a great deal of time and effort to employ these best practices.AvailabilityConsider not only the downtime – both for IT and for the end user – when an outage occurs, but also the impact to your business’ reputation when those outages are seen externally. If you can’t send or receive e-mail to and from your business partners or customers, what will that do to their confidence in you? Quotes from: http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=4000002896