ConvComp2016: Human or Bot: that is the question

Human or Bot?
That is the question.
#ConvComp2016 w/ @creepsound

A computer would deserve to be called
intelligent if it could deceive a human
into believing that it was human.
Computing Machinery and Intelligence (1950)

xkcd
single source of truth
http://xkcd.com/329/

Users want
integrated
experience

Users want
integrated
eXperience

24 June 2015
https://telegram.org/blog/bot-
revolution
Bots are simply Telegram accounts
operated by software – not people
– and they'll often have AI features.
They can do anything – teach, play,
search, broadcast, remind, connect,
integrate with other services, or
even pass commands to the
Internet of Things.

WAIT
bots are come back in 2015??

Bots are already
been hot in 1996!

iPhone
the ultimate digital device, as Steve describe it, is not there in 1996!

YEAH
bots are come back in 2015!!

THE
AKIBOT
EXPERIMENT
June 2015 fall
After the Telegram Bot Platform
release we immediatly want to use
it!
We instantly build a fake bot
exploting the “Akinator, genius of
the web” fame.
The AKIBOT is a proxy that hide us
behind the bot conversations.
All the convesartions are forwarded
and managed from Slack.
Pure lulz.

THE
AKIBOT
EXPERIMENT
outcome
People ask anything.
People not only ask!
Software can’t answer anything.
Human can answer anything.
Human adds the empathy factor.
Users trust empathy.

Every application needs a
slightly optimized set of
buttons, just for it.
Steve Jobs, 2007, iPhone launch

Every human needs to
interact with another human,
just for them.
#ConvComp2016

Botageddon
a collection of flashing news

Natural Language for Developers
https://wit.ai/

Facebook’s Messenger Bot Store could
be the most important launch since the
App Store
http://techcrunch.com/2016/03/17/facebooks-messenger-in-a-bot-store/

"Pronto chi parla?", risponde uno
svedese a caso: il centralino 'condiviso'
che accoglie i turisti
http://www.repubblica.
it/tecnologia/2016/04/08/news/chiami_la_svezia_risponde_uno_svedese_a_c
aso-137147244/

Would you like to live forever – as a
chatbot?
https://reaktor.com/blog/like-live-forever-chatbot/

Meet Jibo, The World’s First Social
Robot for the Home
https://www.jibo.com/

These students were shocked to find
out they'd been chatting with a robot all
semester.
https://www.washingtonpost.com/news/innovations/wp/2016/05/11/this-
professor-stunned-his-students-when-he-revealed-the-secret-identity-of-his-
teaching-assistant/

Text this phone number to get
whatever you want on demand with no
hassle
https://getmagicnow.com/

Get custom, concise answers from real
people.
http://askjelly.com/

Radically simplifying the world by
providing an intelligent interface to
everything
http://viv.ai/

Why Bots are the Next Industrial
Revolution
https://medium.com/@kipsearch/why-bots-are-the-next-industrial-revolution-
4f4093a400eb

Clippy’s Back: The Future of Microsoft
Is Chatbots
http://www.bloomberg.com/features/2016-microsoft-future-ai-chatbots/

We power businesses on messaging.
https://www.assi.st/

Google Assistant, it’s a Google for you,
by you.
https://googleblog.blogspot.it/2016/05/io-building-next-evolution-of-google.
html

Meet Watson The platform for
cognitive business
http://www.ibm.com/smarterplanet/us/en/ibmwatson/

Conversational UX Platform. Now we're
talking!
https://api.ai/

Disney built a bot based on the Muppet
Miss Piggy that users can talk to if they
are bored
http://www.nytimes.com/2016/04/24/magazine/what-chatbots-reveal-about-
our-own-shortcomings.html

Facebook Launches M, Its Bold Answer
to Siri and Cortana
http://www.wired.com/2015/08/facebook-launches-m-new-kind-virtual-
assistant/

x.ai is a personal assistant who
schedules meetings for you
https://x.ai/

AI Personal Health Assistant
http://www.your.md/

It allows you to create a bot of yourself,
which interacts and talks to your
friends like you but without you having
to do so.
http://techcrunch.com/2016/05/08/the-chat-bot-club/

Un software messo a punto da un team di ricercatori del
Cnr di Pisa potrà esaminare il comportamento dell'utente
sul social network: "Ci sono bot utili come le esche per i
pedofili, ma altri che diffondono informazioni manipolabili e
infatti sono molto usati in politica per costruire un
consenso che in realtà non esiste"
http://www.ilfattoquotidiano.it/2016/04/30/twitter-nasce-il-programma-che-
combatte-i-bot-cioe-i-fake-robotizzati-e-lo-fa-analizzando-il-dna-
digitale/2680018/

All that glitters ain't gold!

Allo, Google new
messaging app,
suggest you what
emojii use.

Everything
the trainers do,
we record every step.
http://www.wired.com/2015/08/how-facebook-m-works/

wooosh#ConvComp2016 w/ @creepsound

$45,000 annual
salary job as an
AI trainer
http://www.bloomberg.
com/news/articles/2016-04-
18/the-humans-hiding-behind-the-
chatbots

CROWDWORKING

Amazon Mechanical Turk - back to November 2005

Turk?
Il Turco era un automa che,
teoricamente, avrebbe dovuto
simulare un giocatore di
scacchi, mentre si trattava in
realtà di un imbroglio, essendo
manovrato al suo interno da un
giocatore umano.
Wolfgang von Kempelen
1734

Workers don’t even realize that they’re
working on an interface that’s
ultimately going to remove a lot of the
work they’re doing
https://backchannel.com/its-not-just-robots-skilled-jobs-are-going-to-
meatware-954adf770710

MEATWARE
fungible, sought only for their reliability and low cost

We have met
the enemy and
it is us... not
technology
http://www.huffingtonpost.
com/david-sable/we-have-met-
the-enemy-and_b_9612386.html
Twitter taught Microsoft’s AI
chatbot to be a racist asshole in
less than a day.
www.tay.ai now is a 404!

Human or Bot?
That’s HUGE question!

A handful of
companies employ
humans pretending to
be robots pretending
to be humans!

BOTH!
that’s our idea!

Oh! Aiutali! - http://oh.aiuta.li
Voglio aiutare qualcuno!
Lavoro noioso e
malpagato?
Iscriviti come operatore
tuttofare e decidi tu il valore
del tuo lavoro!
Mi serve una mano!
Hai bisogno di aiuto
urgentemente?
Chiedi qualsiasi cosa!

BEYOND

Shoshana
Zuboff
Reality is the Next Big Thing
@
Elevate Festival 2014
https://vimeo.com/110222526
All of us no longer exist to be
employed and served, we exist to be
harvested, harvested for behavioral
data.
Reality is being turned into a new
commodity class called behavior.

Users needs aren’t
#ConvComp
primary customer

Users data and
behaviors are needs
of ConvComp
customers:
advertisers, data
scientists and AI

ConvComp is the next
haverst level
and it is HUGE

ConvComp need
to be carefully
cooked before
being served.

Developers, you should
think about it
not only think how to build it

#ConvComp as
driver for
innovative ways of
working/workplace

ConvComp2016: Human or Bot: that is the question

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ConvComp2016: Human or Bot: that is the question