Created for an Information Management course assignment. The presentation addresses issues in a fictitious law firm and law library and is presented as a client proposal for implementation of new workflow technology.
1. Smith & Jones LLP -
Taming the
Library Workflow Chaos
by Connie Crosby
PLC8002-09W2 course assignment
for Ivan Welsh
March 6, 2009
2. The fine print:
The following presentation was created for the course “Overview of ECM Technologies” in the
Information Management program at the Professional Learning Centre, Faculty of Information,
University of Toronto. The law firm Smith & Jones LLP and the scenario presented are fictitious.
Any similarities to an existing law firm or law firm library are purely coincidental and unintended.
10. What everyone is saying...
disorganized Library unrealistic Lawyers
staff
over-demanding
overworked Library Lawyers
staff
the Lawyers don’t
inefficient Library understand the process
understaffed Library
11. What everyone is saying...
disorganized Library unrealistic Lawyers
staff
over-demanding
overworked Library Lawyers
staff
the Lawyers don’t
inefficient Library understand the process
understaffed Library
Who is right??
29. Major Features
workflow is standardized
processing materials can be tracked
some tasks can be done simultaneously
workload between Library staff balanced
flexibility allows for exceptions as needed
30. Benefits of Automated Workflow
standardized procedures must be followed
some manual tasks can be automated
impact of employee absences reduced
employee performance can be measured
work and status are visible to S&J Lawyers
39. The bottom line
S&J Operations: S&J Clients:
Library work done happier
more efficiently
bring more work
new Library staff not
give more referrals
needed
Lawyers can see
what is happening
40. The bottom line
S&J Operations: S&J Clients:
Library work done happier
more efficiently
bring more work
new Library staff not
give more referrals
needed
Happy
Lawyers can see Lawyers!
what is happening
41. The bottom line
S&J Operations: S&J Clients:
Library work done happier
more efficiently
bring more work
new Library staff not
give more referrals
needed
Happy
Lawyers can see Lawyers! woo hoo!
what is happening
42. Photo credits
image of businessman from stock.xchng http://www.sxc.hu/ - used under stock.xchng standard licensing
“Feelin’ Professional 2” by lemon_drop http://www.sxc.hu/photo/525103 - used under stock.xchng standard licensing
“Help!” by Arthur Legardo http://www.flickr.com/photos/arthurlegardo/1817247284/ - used under Creative Commons licensing
“workflow” by theps.net http://www.flickr.com/photos/saulalbert/2700974019/ - used under Creative Commons licensing
“concept” by theps.net http://www.flickr.com/photos/saulalbert/2700974025 - used under Creative Commons licensing
“telesales 1” by scholastic http://www.sxc.hu/photo/237476 - used under stock.xchng standard licensing
“.|Unique|.” by clix http://www.sxc.hu/photo/923718 - used under stock.xchng standard licensing
“Fastest Writer on the World” by Kriss Szkurlatowski http://www.sxc.hu/photo/1020206 used under stock.xchng standard licensing & extra conditions
“Feelin’ Professional 1” by lemon_drop http://www.sxc.hu/photo/525102 - used under stock.xchng standard licensing