Panel presentation for the Legal IT 4.0 conference in Montreal, presented on April 26, 2010.

1. Is Web 2.0 a Threat
to Legal Knowledge? --
Legal Services via the Internet
by Connie Crosby
Crosby Group Consulting
for Legal IT 4.0
Montreal, April 26, 2010

2. “The market is
increasingly unlikely to tolerate
expensive lawyers for tasks...that
can equally or better be discharged
by less expert people, supported
by sophisticated systems and
processes.”
- Richard Susskind,
The End of Lawyers? (2008)

3. Does Web 2.0
=
“sophisticated systems”
???

4. 1. Providing info to
counsel

5. Legal OnRamp - http://legalonramp.com
- materials for in-house counsel

6. Legal OnRamp - FAQs in variey of subject areas

7. Legal OnRamp - Ask an Expert (FAQs)

8. Legal OnRamp - collaborative spaces by subject

9. Martindale-Hubbell - now martindale.com

10. martindale.com - Practice Area Resource Centers

11. martindale.com - Counsel to Counsel
Best Practice Forums

12. martindale.com - Firm Profile -
includes documents & Peer Review Ratings

13. “able to deliver fully
tailored intelligence to the
desktops of business lawyers
worldwide on a daily
basis.”
Lexology - http://www.lexology.com/

14. Lexology - search by jurisdiction, work area, firm

15. Lexology - related content automatically generated

16. 2. Providing info to
potential clients
& the media

17. JD Supra - http://www.jdsupra.com -
reach potential clients, other lawyers & the media

18. JD Supra - Law Centers - news, analysis, legal documents

19. JD Supra - Law Centers - filings, decisions, news, analysis

20. JD Supra - individual lawyer or law firm profile

21. JD Supra - documents from individual lawyer or firm

22. LegalTube - lawyer/client video matchmaking

23. LegalTube - find lawyer by practice area & jurisdiction

24. LegalTube - firm profile includes intro video

25. LegalTube - firm profiles include informational videos

26. LegalTube - Drug Recalls & Class Action Lawsuits
informational video alerts

27. 3. Providing services to
the general public

28. TRAC Tenant Resource & Advisory Centre -
http://www.tenants.bc.ca/

29. TRAC - information videos in multiple languages

30. Dynamic Lawyers from Michael Carabash -
http://www.dynamiclawyers.com/

31. Dynamic Lawyers - Legal Forms & Video Guides -
prepared by Toronto & Ottawa lawyers - forms simplified

32. Dynamic Lawyers
Employment
Agreement &
Video Guide

33. Fired Without Cause http://www.firedwithoutcause.com -
for public who would not otherwise seek legal advice

34. Fired Without Cause founders

35. Fired Without Cause - severance calculator, customized
counter-offer letters, negotiation manual & tutorial

36. Do you need to start
your own service?

37. Or....focus on
knowledge services
rather than information
services

38. Keith Swenson
(VP Fujistu America)
on
knowledge work:

39. Non-repeated

40. Unpredictable

41. Emergent

42. and robust
in the face
of variable
conditions

43. Where do
your
services fit
in?

44. Thank you!
Connie Crosby
Crosby Group Consulting
http://crosbygroup.ca
connie@crosbygroup.ca
416-919-6719

45. Selected Sources
• Connie Crosby, “Interview with FiredWithoutCause.com’s
Chilwin Cheng,” Slaw.com, August 31, 2009
http://www.slaw.ca/2009/08/31/interview-with-firedwithoutcause-coms-chilwin-cheng/
• Richard Susskind, The End of Lawyers? Rethinking the Nature of
Legal Services, Oxford, UK: Oxford University Press, 2008.
• Keith D. Swenson, The Nature of Knowledge Work, Process.gov
conference, Reston,VA, April 15, 2010.
http://www.slideshare.net/kswenson/the-nature-of-knowledge-work

46. Image Credits
• Feelin’ Professional 2” by lemon_drop http://www.sxc.hu/photo/
525103 - used under stock.xchng standard licensing
• “.|Unique|.” by clix http://www.sxc.hu/photo/923718 - used under
stock.xchng standard licensing
• “Emerging Beauty” by timsamoff on Flickr - used under Creative
Commons -
http://www.flickr.com/photos/timsamoff/106779233/
• “Blick auf Karlsbad - Karlovy Vary” by fleckchen - used under
Creative Commons - http://www.flickr.com/photos/
amanda63/4499939895/
• Image of business man used under standard stock.xchng license
http://www.sxc.hu