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Trends in
Collaboration Technology
& Open Source Software,
2011-2012
Overview
This report on Open Source Software (OSS) and Collaboration Technology
Infrastructure is based on the survey of about 100 participants during the
2nd Collaboration Retreat 2011 for select CXOs and Delegates organized
by Mithi in September 2011.

The Collaboration Retreat 2011 offered a first-of-its-kind interactive
platform for sharing CIO and CFO perspectives on Collaboration
Infrastructure Strategies. About 20 CXOs and over 80 delegates from
diverse organisations participated in the conference. The synopsis,
photos, videos etc. can be seen on at http://www.mithi.com/cr2011-
highlights.html

This report captures the opinions of IT decision makers in organizations
across industries regarding the feasibility and future of OSS and
Collaboration IT Infrastructure.
Participants

The participants in this survey were:

    • CXOs

    • IT Strategy Consultants

    • IT Managers

    • Finance Executives

    • Solution Partners
Sample Size – Company Size

Companies of all sizes were covered



                                               Large
      Large (>1501 Employees)                   17%


      Mid Market (501-1500 Employees)
                                                        Mid
                                                       Market
      SME (<500 Employees)              SMEs            18%
                                         65%
Sample Size – Industry Wise

Respondents belonged to diverse industry
verticals viz., BFSI, Manufacturing, IT,
Telecom, Healthcare, Government,
Education, etc.
                                        Healthcare
                                  Telecom
                                                     4%
                           Government           4%
                                         4%
                                                                      BFSI
                                                                38%
                          Education     7%


                                        11%
                           Services
                                              14%
                                                          18%


                                Manufacturing                   IT
Insight #1

Cost and Flexibility are the driving
factors in the choice of
Collaboration Infrastructure.
Insight #1

 1.1 Cost and Flexibility often determine the cost of IT Infrastructure



                                                         Collaboration Infrastructure is a critical
                                                         component of the IT landscape of an
                                                         organization and has a wide-ranging
                                                         impact on business. With growing
60% -                                                    competition and pressures on margins, it
                                                         has become increasingly essential for
                                                         organizations to control costs as far as
40% -                                                    possible.

                                                         At the same time, CIOs are looking at
20% -                                                    bringing in flexibility in the IT
                                                         infrastructure by introducing open
             67%       30%          41%        15%       standards based systems into the
 0% -
             Cost    Performance Flexibility   Choice    network which can connect to the other
                                                         business applications easily while
                                                         delivering value to the enterprise.

Q: What do you feel are the advantages of Open Source Software ?
Insight #1

1.2 Organizations plan to increase inhouse IT capabilities


                                                             48% of the organizations are planning to
                                           Grow it           increase inhouse IT capabilities. With
                                                             growing complexity of businesses, IT has
                                           Reduce it         become one of most critical functions in
        30%                                                  organisation and they are planning to grow
                                           Keep it same      in-house IT team for meeting the growing
                                           No particular     complexities of their respective business
                          48%              preference        processes.


         19%


                 4%




Q: What are the immediate plans for your in-house IT team?
Insight #1

1.3 Hosted Application Service, the most preferred form of
outsourcing


                                                       59% prefer Hosted Application Service
60% -                                                  which refers to internet based applications
                                                       or applications that resides on server.
50% -
                                                       HAS: Hosted Application Service
40% -                                                  CFM: Complete Facilities Management
                                                       RDCM: Remote Data Center Management
30% -                          t                       RAM: Remote Application Management

20% -

10% -
             59%       22%         15%      22%
0% -
             HAS        CFM        RDCM      RAM




Q: What would be your preferred form of outsourcing?
Insight #2

Enterprises consider
Collaboration applications to be
as critical as the traditional
Business applications
Insight #2

2.1 Collaboration applications are equally important as
traditional business applications

                                                            More than 75% of organizations rates
                                            More            collaboration applications more or equally
             8%      13%
                                            Important       important as other traditional business
                                                            applications. Increasing diversification in
     17%                                                    other geographical areas and industries
                                            As
                                            Important
                                                            has resulted in increasing demand of
                                                            collaborative applications.

                                            Less
                                            Important
                  63%
                                            Not so
                                            Important




Q: How important is collaboration and collaboration technology for your enterprise in comparison to
other business applications in your enterprise ?
Insight #2

2.2 Organizations prefer to outsource collaboration infrastructure


                                                            63% of organizations want to outsource
                                            Completely      collaboration infrastructure completely or
                     11%
                                                            substantially or partially.
                                            Substantially
                             11%
        37%                                 Partially

                                            Not at all




                       41%




Q: Are you planning to outsource your collaboration infrastructure needs?
Insight #3

Organizations are looking at a
combination of Open Source,
Cloud and low cost Mobile
Devices as a way to increase
availability and reduce costs for
their Collaboration
Infrastructure.
Insight #3

 3.1 Immediate plans to increase Mobile Collaboration applications

                                                             Priority of organizations in regards of
                                                             collaboration infrastructure is to expand
                                                             mobile access. 44% of the organizations
50% -                                                        have chosen to expand mobile access to
                                                             the collaborative applications to cover
40% -
                                                             more employees.
30% -

20% -

10% -

0% -         30%        30%        44%         15%
           Expand to    Reduce     Expand    Improve
          Cover more     cost       Mobile   reliability
          employees                access




Q: What would be your next initiative on collaboration infrastructure ?
Insight #3

3.2 Android takes over BlackBerry and iPhone on collaboration
needs

                                                            Majority of organizations prefer Android as
                                                            a platform for serving bulk mobile
60% -                                                       collaboration needs. Corporate friendly
                                                            phone BlackBerry looses the lead for
50% -                                                       collaboration technology mobile needs
                                                            and innovative iPhone lags behind with
40% -                                                       15% preferring it.

30% -

20% -

10% -        26%        15%        70%        15%
           Blackberry   iPhone     Android   Others
0% -




Q: Which platform do you see solving the bulk mobile collaboration needs of your business in the next
5 years ?
Insight #3

3.3 OSS has huge scope going forward



                                                           Nearly 22% of organizations use OSS
                                           75% Linux-      exhaustively for tapping their growing IT
            15%                            25% Window      requirements. It presents a huge
                       22%                 50-50 Mix       opportunity as proprietary licensed or
                                                           patented software can take a back seat
                                           25% Linux-      given that OSS assures information
                                           75% Window      security.
      30%                                  0% Linux-100%
                                           Window
                       33%




Q: What kind of a mix do you have in your IT environment (a mix of Windows, Linux/Unix etc.)?
Insight #3

3.4 Huge scope for Mobile Collaboration Applications



                                                              11% of organizations have more than
                     7%
                           4%                                 25% mobile workforce accessing
                                            Very large (>50%)
                                                              collaboration applications over mobile
                                                              devices. As organizations are planning
                                            Large (<25-50%)
                                                              to expand mobile access for their next
       33%                                                    initiative on collaboration infrastructure,
                                            Small (<10%-25%)
                                                              mobile collaboration applications have a
                                                              huge scope in immediate years.
                                            Very Small (<5%)


                          56%




Q: What's the size of mobile workforce that accesses collaboration applications over a mobile device
in your enterprise (as a percentage of the total number users for the collaboration applications)?
Wrapping Up
  •   With increasing pressure to cut costs, organizations are actively
      considering Open Source based Collaboration Technologies.

  •   Organizations will give preference to such collaboration
      technologies that offer great flexibility in dynamically changing
      environments while bringing down costs at the same time.

  •   Advances in Cloud based Services will see it becoming more
      preferred outsourcing option across enterprises.

  •   Organizations are looking to expand over-the-air access to the
      collaboration applications beyond Blackberry and iPhone devices.
About
Mithi Software Technologies Pvt Ltd:

Connect Xf - Mithi’s Business Email and Collaboration Server Software is
Secure and Highly Adaptable. You can easily manage Email, Shared
Calendar, Contacts on Mobiles, Desktop Email Clients and Browsers.

The solution requires lower upfront investments, enabling enterprises to
create a low cost and high performance collaboration infrastructure. With
its near-zero server downtime and a reliable multi-layered security, you
can enjoy uninterrupted collaboration all the time.

Over 200 SME and large enterprise customers across 50 cities and 15
verticals use Connect Xf Email Server for their email and collaboration
needs, deriving substantial benefits in cost savings and performance.

For more information, please visit www.mithi.com
About
ValueNotes
ValueNotes is a leading provider of market intelligence and research, with
expertise across industries. We provide a wide range of bespoke business
research, financial research and competitive intelligence about markets,
industries and companies. We serve global corporations, consulting firms,
research and B2B publishers, PE and VC firms, and money managers.
ValueNotes offers customised research and consulting solutions for a
variety of business needs:
   •   Competitive intelligence (CI)      • Equity research
   •   CI consulting & training           • Financial modelling & analysis
   •   India entry strategy               • News monitoring
   •   Market segmentation / sizing       • Primary research and desk
   •   Opportunity assessment               research support
   •   Due diligence/ partner selection   • Industry research reports and
   •   Investment appraisal / M&A           customised publications
       intelligence
For more information, please visit www.valuenotes.co.in
Contact Us




             Please visit www.mithi.com to know how an
             Open Source based Email and Collaboration
             Server Software can benefit your enterprise.

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Trends in Collaboration Technology and Open Source Software 2011-2012

  • 1. Trends in Collaboration Technology & Open Source Software, 2011-2012
  • 2. Overview This report on Open Source Software (OSS) and Collaboration Technology Infrastructure is based on the survey of about 100 participants during the 2nd Collaboration Retreat 2011 for select CXOs and Delegates organized by Mithi in September 2011. The Collaboration Retreat 2011 offered a first-of-its-kind interactive platform for sharing CIO and CFO perspectives on Collaboration Infrastructure Strategies. About 20 CXOs and over 80 delegates from diverse organisations participated in the conference. The synopsis, photos, videos etc. can be seen on at http://www.mithi.com/cr2011- highlights.html This report captures the opinions of IT decision makers in organizations across industries regarding the feasibility and future of OSS and Collaboration IT Infrastructure.
  • 3. Participants The participants in this survey were: • CXOs • IT Strategy Consultants • IT Managers • Finance Executives • Solution Partners
  • 4. Sample Size – Company Size Companies of all sizes were covered Large Large (>1501 Employees) 17% Mid Market (501-1500 Employees) Mid Market SME (<500 Employees) SMEs 18% 65%
  • 5. Sample Size – Industry Wise Respondents belonged to diverse industry verticals viz., BFSI, Manufacturing, IT, Telecom, Healthcare, Government, Education, etc. Healthcare Telecom 4% Government 4% 4% BFSI 38% Education 7% 11% Services 14% 18% Manufacturing IT
  • 6. Insight #1 Cost and Flexibility are the driving factors in the choice of Collaboration Infrastructure.
  • 7. Insight #1 1.1 Cost and Flexibility often determine the cost of IT Infrastructure Collaboration Infrastructure is a critical component of the IT landscape of an organization and has a wide-ranging impact on business. With growing 60% - competition and pressures on margins, it has become increasingly essential for organizations to control costs as far as 40% - possible. At the same time, CIOs are looking at 20% - bringing in flexibility in the IT infrastructure by introducing open 67% 30% 41% 15% standards based systems into the 0% - Cost Performance Flexibility Choice network which can connect to the other business applications easily while delivering value to the enterprise. Q: What do you feel are the advantages of Open Source Software ?
  • 8. Insight #1 1.2 Organizations plan to increase inhouse IT capabilities 48% of the organizations are planning to Grow it increase inhouse IT capabilities. With growing complexity of businesses, IT has Reduce it become one of most critical functions in 30% organisation and they are planning to grow Keep it same in-house IT team for meeting the growing No particular complexities of their respective business 48% preference processes. 19% 4% Q: What are the immediate plans for your in-house IT team?
  • 9. Insight #1 1.3 Hosted Application Service, the most preferred form of outsourcing 59% prefer Hosted Application Service 60% - which refers to internet based applications or applications that resides on server. 50% - HAS: Hosted Application Service 40% - CFM: Complete Facilities Management RDCM: Remote Data Center Management 30% - t RAM: Remote Application Management 20% - 10% - 59% 22% 15% 22% 0% - HAS CFM RDCM RAM Q: What would be your preferred form of outsourcing?
  • 10. Insight #2 Enterprises consider Collaboration applications to be as critical as the traditional Business applications
  • 11. Insight #2 2.1 Collaboration applications are equally important as traditional business applications More than 75% of organizations rates More collaboration applications more or equally 8% 13% Important important as other traditional business applications. Increasing diversification in 17% other geographical areas and industries As Important has resulted in increasing demand of collaborative applications. Less Important 63% Not so Important Q: How important is collaboration and collaboration technology for your enterprise in comparison to other business applications in your enterprise ?
  • 12. Insight #2 2.2 Organizations prefer to outsource collaboration infrastructure 63% of organizations want to outsource Completely collaboration infrastructure completely or 11% substantially or partially. Substantially 11% 37% Partially Not at all 41% Q: Are you planning to outsource your collaboration infrastructure needs?
  • 13. Insight #3 Organizations are looking at a combination of Open Source, Cloud and low cost Mobile Devices as a way to increase availability and reduce costs for their Collaboration Infrastructure.
  • 14. Insight #3 3.1 Immediate plans to increase Mobile Collaboration applications Priority of organizations in regards of collaboration infrastructure is to expand mobile access. 44% of the organizations 50% - have chosen to expand mobile access to the collaborative applications to cover 40% - more employees. 30% - 20% - 10% - 0% - 30% 30% 44% 15% Expand to Reduce Expand Improve Cover more cost Mobile reliability employees access Q: What would be your next initiative on collaboration infrastructure ?
  • 15. Insight #3 3.2 Android takes over BlackBerry and iPhone on collaboration needs Majority of organizations prefer Android as a platform for serving bulk mobile 60% - collaboration needs. Corporate friendly phone BlackBerry looses the lead for 50% - collaboration technology mobile needs and innovative iPhone lags behind with 40% - 15% preferring it. 30% - 20% - 10% - 26% 15% 70% 15% Blackberry iPhone Android Others 0% - Q: Which platform do you see solving the bulk mobile collaboration needs of your business in the next 5 years ?
  • 16. Insight #3 3.3 OSS has huge scope going forward Nearly 22% of organizations use OSS 75% Linux- exhaustively for tapping their growing IT 15% 25% Window requirements. It presents a huge 22% 50-50 Mix opportunity as proprietary licensed or patented software can take a back seat 25% Linux- given that OSS assures information 75% Window security. 30% 0% Linux-100% Window 33% Q: What kind of a mix do you have in your IT environment (a mix of Windows, Linux/Unix etc.)?
  • 17. Insight #3 3.4 Huge scope for Mobile Collaboration Applications 11% of organizations have more than 7% 4% 25% mobile workforce accessing Very large (>50%) collaboration applications over mobile devices. As organizations are planning Large (<25-50%) to expand mobile access for their next 33% initiative on collaboration infrastructure, Small (<10%-25%) mobile collaboration applications have a huge scope in immediate years. Very Small (<5%) 56% Q: What's the size of mobile workforce that accesses collaboration applications over a mobile device in your enterprise (as a percentage of the total number users for the collaboration applications)?
  • 18. Wrapping Up • With increasing pressure to cut costs, organizations are actively considering Open Source based Collaboration Technologies. • Organizations will give preference to such collaboration technologies that offer great flexibility in dynamically changing environments while bringing down costs at the same time. • Advances in Cloud based Services will see it becoming more preferred outsourcing option across enterprises. • Organizations are looking to expand over-the-air access to the collaboration applications beyond Blackberry and iPhone devices.
  • 19. About Mithi Software Technologies Pvt Ltd: Connect Xf - Mithi’s Business Email and Collaboration Server Software is Secure and Highly Adaptable. You can easily manage Email, Shared Calendar, Contacts on Mobiles, Desktop Email Clients and Browsers. The solution requires lower upfront investments, enabling enterprises to create a low cost and high performance collaboration infrastructure. With its near-zero server downtime and a reliable multi-layered security, you can enjoy uninterrupted collaboration all the time. Over 200 SME and large enterprise customers across 50 cities and 15 verticals use Connect Xf Email Server for their email and collaboration needs, deriving substantial benefits in cost savings and performance. For more information, please visit www.mithi.com
  • 20. About ValueNotes ValueNotes is a leading provider of market intelligence and research, with expertise across industries. We provide a wide range of bespoke business research, financial research and competitive intelligence about markets, industries and companies. We serve global corporations, consulting firms, research and B2B publishers, PE and VC firms, and money managers. ValueNotes offers customised research and consulting solutions for a variety of business needs: • Competitive intelligence (CI) • Equity research • CI consulting & training • Financial modelling & analysis • India entry strategy • News monitoring • Market segmentation / sizing • Primary research and desk • Opportunity assessment research support • Due diligence/ partner selection • Industry research reports and • Investment appraisal / M&A customised publications intelligence For more information, please visit www.valuenotes.co.in
  • 21. Contact Us Please visit www.mithi.com to know how an Open Source based Email and Collaboration Server Software can benefit your enterprise.