1. Search Solutions for Big
Data and Collaboration
Creative Application of Data
Rune Ulvnes
Trond Renshusløkken
OSLO STOCKHOLM LONDON BOSTON SINGAPORE

2. Trends

3. The world changes faster
• Ericsson • Facebook
• SAAB • Google
• RIM (Blackberry) • Twitter
• American Airlines • Netflix
• Nokia
• Spotify
• Blockbuster
• LinkedIn
• FK Lyn
• Norwegian
• Märklin
• Skype

4. What can you learn from the history?
Past Present Future
1996
2012

5. 1996 style organization
Customer
Each Sales Financials Advisory
Service
department
One Case Trouble
CRM ERP
system handling ticketing

6. A changing world forces cooperation
Communication / Strategic HR / Product
Each Customer
department Sales Financials Advisory
Service
Intranet / BizTalk / BI / (Search)
One Case Trouble
system CRM ERP
handling ticketing

7. 2012 style organization
Customer
From silos Sales Financials Advisory
Service
Team 1 Team 2 Team 3 Team 4
To cross- (Sales, developers, (Finance, (Sales, developers, (IT, developers,
product, marketing) developers, product, operations) product, customer
functional product) service)
teams

8. Cross functional teams needs new IT
Team 1 Team 2 Team 3 Team 4
(Sales, developers, (Finance, (Sales, developers, (IT, developers,
product, marketing) developers, product, operations) product, customer
product) service)
Information is flowing:
• SaaS
• Cloud
• Bring your own App
• Tweets
• Wikis

9. Corporate Digital Pulse
0
0 1
1 0
1 1
1 1 1 0
0 0 0 1 0 1
1 1 0 0 1 1 1 1
1 1 1 1 1 1 0 1 1
1 0 1 1 1 0 0 0 0 0 1 0
1 0 0 1 1 1 0 0 0 1 0 0 0
0 1 0 1 0 0 1 1 1 0 1 1 1 1 0 1 0 0
0 0 0 0 0 1 1 1 0 0 0 1 0 0 1 0 0 0
1 1 1 0 1 0 0 1 1 0 1 1 0 0 1 0 1 1 1 0 1 0
0 1 1 1 1 0 0 0 1 0 0 1 1 0 1 1 0 1 0 0 0 0 1 0 1
0 1 1 0 1 1 0 1 0 0 1 0 0 0 1 1 1 0 1 0 0 0 0 0 1 0
1 1 1 0 1 1 0 0 1 0 1 0 0 0 0 1 1 0 0 1 0 0 1 0 0 1 1 0 1
0 0 0 1 0 0 0 1 0 0 0 1 1 0 0 1 1 0 0 0 1 0 1 1 0 0 1 0 1 1 1 0
1 0 0 0 1 1 0 0 0 0 0 1 1 0 0 1 0 1 0 1 1 0 1 0 1 0 1 0 1 1 0 0 0 1 1 0 1 0 0 1
0 0 0 0 1 1 0 0 1 0 1 1 1 0 1 0 1 1 1 0 1 0 1 0 0 1 0 0 0 1 0 1 0 1 0 1 1 1 0 1 1 1 0 1 0 1 0 1 1 0 1
0 1 0 1 1 1 0 1 1 1 0 0 1 0 0 1 1 1 0 1 0 0 1 1 0 1 0 1 1 1 0 1 1 0 1 0 1 0 0 1 1 1 0 0 0 1 0 0 0 0 1 1 0 0 1 1 1 1 0
1 0 1 0 0 0 0 1 1 1 0 1 0 1 0 1 1 1 0 1 0 1 0 1 0 1 1 1 0 1 0 0 1 1 1 0 1 0 1 1 0 0 0 0 1 1 0 1 0 1 1 0 1 1 1 0 0 1 0 1 1 0 0 0 0 1 1 0
1 0 1 0 0 0 0 1 1 0 0 1 0 1 0 1 1 1 0 1 0 0 1 1 1 0 1 0 1 1 0 0 0 0 0 1 0 0 1 0 1 0 1 0 1 1 1 0 1 1 0 1 1 0 0 0 1 1 0 0 1 1 1 1 0 0 1 1 0 1 1
0 1 0 0 1 0 1 0 1 0 0 0 0 1 1 0 0 1 0 1 0 1 1 1 0 1 0 0 1 1 1 0 1 0 1 1 0 0 0 0 0 1 1 0 1 0 1 1 0 1 1 1 0 0 0 1 0 1 1 0 0 0 0 1 1 0 0 1 1 1 1 0
• What happens in my company now?
• Who knows anything about this customer?
• 2000 employees are leaving my company, how does that affect us?
• What is the efficiency in my department?
• What does people say about us in Social Media?
• Who can help me solve this problem?
• Which technology are we using inside our new product?
• Someone is accusing my employee to be corrupt
• …

10. Search Maturity Model by Comperio
Organization
Cross functional Search Solutions
teams • No integration
• Rich metadata
Search Functionality • Few duplicates
• Expensive • Work portals
The integration
Connected • Expensive CRM
No search and ERP systems
organization
• Security problems • High data-cost
• Poor data quality • Big Intranet Project
• High e-mail usage
Knowledge • Duplicate data
silos
Technology
Information Integrated Constant flow
silos Information of information

11. Examples

12. Categorization

13. Or Search?

14. Changing the Game
Production Centric Consumption Centric
Supporting the content owner Supporting the content consumer
to manage and analyze data to access and understand data

15. Search?... Ahh, I know that!

17. Comperio Search Solutions: «Project 360»
«Customer 360»
«People 360»
«Communities 360»

18. «Project 360»
Comperio Search Solutions:
«Customer 360»
«People 360»
«Communities 360»

19. «Project 360»
Comperio Search Solutions: «Customer 360»
«People 360»
«Communities 360»

20. «Project 360»
Comperio Search Solutions: «Customer 360»
«People 360»
«Communities 360»

21. Flu trends - correlation with emergency
department influenza rates and crowding metrics

22. Volvo – problems with a lot of compliants of bad odor

24. Comperio Internet Patrolling

25. Elsevier – Big Data
billionaires

26. Moneyball