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December GIP Monthly Meeting
From Rotterdam and Indonesia!!
Agenda
• Check-In
• November Review
• How to Re-Raise like it’s Christmas
• oGIP Selection
• What’s Happening in Market – Product Strategy??
• Reminders about Driving Sales Intensity
• Match Like Never Before
• Big AIESEC Online
• BI Strategic Meeting
• Questions
How Far Have We Come?
• Since we began our terms . . . 40%, 56 million
• In your role in GIP, what are you fighting for?
MoS Report
Quarter forecast
Month update
Where is iGIP Growth Coming From?
Where is oGIP Growth Coming From?
Program Last 90 days (completed)
oGIP 31%
iGIP 46%
Matching Rate
0%
10%
20%
30%
40%
50%
60%
TN Matching rate EP Matching Rate
Indicator Last 90 days (completed)
NPS 40 (32)
RR 42% (40%)
% Promoters 55% (51%)
Cases Open/Total Cases 41/136
Promoters Detractors
Communication by the host LC (4%)
Information about the visa process (6%)
Communication by the Home LC (4%)
Support by the host entity during the experience
(6%)
Integration into the Local Culture (4%) Accommodation (5%)
Net Promoter Score
Net Promoter Score
How to Re-Raise Like It’s Christmas
Let’s Make It Rain TNs!!
• In a new country
• Arrived 3 months late because of visa
• Implemented market segmentation and
drove sales intensity aggressively
• 200% growth in Q1 and Q2
New Raising and Re-Raising
• What is your goal for new raising, and what is
your goal for re-raising?
–Entity: New Ra Goal, Re-Ra Goal
What Our Customers Say
• NPS of 13
• 50% of promoters recommend the professional skills of the trainee, 44% the trainee’s
motivation, and 41% the personal skills of the trainee
• Passives and detractors most recommend we improve our communication with the
company and the selection process
• 74% of customers say they would probably take another trainee, but only 31% do
• How can we make sure our customers get the best trainees possible with a fast and
easy selection process and reliable communication with AIESEC?
Our Solutions
Standard
selection
process to
make matching
fast and easy
Standard account
management flow and
acct mgmt JD
New JQ to
Raise the Right
TN
http://www.myaiesec.net/content/viewwiki.do?contentid=10284592
New JQ
• New JQ: http://www.myaiesec.net/content/viewfile.do?contentid=10284581
• Guideline for Using the JQ: http://www.myaiesec.net/content/viewfile.do?contentid=10284569
Challenges with current JQ Solution
JQ has Unclear Job Roles
Introduction of Minor and Major Job Roles and Goals for the internship will
help Interns prepare for the internship and result in clear expectation setting.
The length of the Job Questionnaire /
Profile SelectionTool
The new JQ is only 4 pages long including cover page and the contract.
JQ Unaligned to Sub-Products Customers see skills and backgrounds specific to different sub products
JQ Unaligned to Demand and Supply
Entities can customize JQ according to global supply and partnerships for
specific Sub-Products
JQ Limited to current HR Needs
Asks about customers’ long-term HR needs / Recruitment patterns to help Re-
Raising in the future
The Solution : New Job Questionnaire
1. Use the New Job Questionnaire at all your Sales and Re-Raising
Meetings
2. Customize the JQ according to Demand and Supply and Sub-
Products your entity works with
3. Follow the JQ guideline ( A guideline document that describes the
flow of a JQ Meeting) document to know how to fill and follow-up
on the same effectively.
Fast and Easy Matching Process
6 weeks
matching
plan
Step 7 : Match
Step 6: Company Interview
Step 4: Candidate Short-listing by AIESEC
Step 3: Global promotion for the
opportunity
Step 2: Trainee Profiling & definition of job
description
Step 1: Signing contract
Day
1
Behind The Scenes Together With the Company
Assess whether the company wants
AIESEC to make a pre-selection of
3-5 CVs or provide many a large
shortlist of 10-15 CVs
Communicate the expected visa
timeline based on country
preferences
Agree on the channel of
communication
Set dates for all meetings and steps
leading to match
Communicate the expectations
STEP 1: Signing the contract & Understanding the Company Needs
How to track new process ?
Account Management
One person is
responsible for every
account,
standardized
process and timeline
of servicing, clear
account transition
scheme.
Structure adaptation to
have ONE account
responsible per 6 months
Implementation of account
management flow for
account manager to meet
company every quarter
Physical Meeting
Virtual Interactions (Fast calls, mails)
RE RAISING
Legend:
ACCOUNT MANAGEMENT CUSTOMER FLOW
For every account you must have the following meetings:
JOB DESCRIPTION – ACCOUNT MANAGER
Look over the intern results for
company
Evaluate the intern development
Evaluate relationship between
AIESEC-company
Set future learning points for better
experience
Evaluate the survey response
Description:
TMP - 6 months
Average 5 hours per account/week
# Re-Raised Accounts
# Upscaled Accounts
Calls logged on CRM with account
# Quarterly Reports logged on CRM
with the customer
ROLE:
Measure of Sucess:
KPIs:
QUARTERLY REVIEWS – STANDARD
Intern’s supervisor, HR
responsible
•This is the right moment for
the account transition to the
new account manager
AIESEC reports on the last 3
months
Activities between AIESEC and
intern
EP LEAD
Company reports on
AIESEC
Internship (evaluation)
Ask for feedback / evaluation of the
partnership so far
Ask for potential current or future
company needs
Ask for referrals / endorsements
Review JQ
DELIVERABLES:
PARTICIPANTS:
IMPORTANT:
QUARTERLY REVIEWS – ACCOUNT
TRANSITION
Intern’s supervisor, HR
responsible and New
Account Manager
•This should be aligned
during all the internship
process that the Account
manager will change after
every 6 months in the
quarterly reviews
Present the New Account Manager
Provide the contacts (phone and
mail)
Align check-in points and
meetings
AIESEC reports on the last 3 months
Activities between AIESEC and
intern
EP LEAD
Company reports on
AIESEC
Internship (evaluation)
Ask for feedback / evaluation of the
partnership so far
Ask for potential current or future
company needs
Ask for referrals / endorsements
Review JQ
DELIVERABLES:
PARTICIPANTS:
IMPORTANT:
Want to Learn More?
• Webinar and Q&A on the CLO Summit Output, including
Tips for Implementation
–Thursday December 12 from 16:00 – 18:00 GMT +1
–http://aiesec.adobeconnect.com/clodo/
Selection for oGIP
Let’s implement faster and match
like never before!
EP Selection out today!
Content:
1. EP Selection process
‘How can you move a student from ‘open’ to ‘raised’ in 7 days?’
1. Selection methods & guides
‘inputs which methods to use and toolkits of selection guides’
1. EP Selection Criteria
‘what kind of EPs do we need to select in terms of profile and expectations’
Link:
http://www.myaiesec.net/content/viewwiki.do?contentid=10279542
Student has signed up.. Day 1
(Friday)
Step 1.
Send students in ‘open’ and ‘in progress’
stage an automatic email to invite for
more information.
Step 1.
Automatic email to invite for more info
Thank you for signing up for AIESEC.
Please come to our information hours, every
Monday at 18:00. Location: XX.
Also feel free to check out more information
at our website: XX.
Add video & story & booklet, process also.
Or sign up for interview now: click here.
Day 1
Student comes to information
evening/hour/meeting the first Monday
after sign up!
oGIP member gives information and can
recommend or not recommend to take a
GIP with AIESEC based on first
conversation.
Day 4
(Monday)
Person tells AIESEC that he wants to apply,
EP manager put student on ‘in review’
Day 5
Step 2.
Automatic email to invite for interview
Thank you for applying for an internship with
AIESEC.
Please schedule an interview via this link: XX.
Do you want more information? Come to our
info meeting XX.
In case of further questions or changes you can
email to XX or call XX.
Day 5
Interview sign-up
Use ‘book me’ website
Plan in selection days
Manage bookings by selection responsible
Include phone number for in case of changes/ questions
Students schedules an interview.
Is selected on that day.
And is raised in the system!
Day 5
Let’s implement faster and match
like never before!
Market – Product Strategy for 2014
What purposeful gip strategies are we
recommending?
• IGN: Teaching TNs focused in approaching youth with different workshops related to: Social
Enterprises, Global Vision, Entrepreneurship, and Leadership.
• Africa: Marketing interns for SMEs to help them integrate the Chinese business culture within their
businesses
• MENA: Enabling Incubators and Start ups through providing them with IT and Marketing Talent
• AP: Providing marketing EPs to increase outbound and inbound tourism across industries and
eliminate the boarders between AP and the world
Your homework: not optional!
• IGN:
• Full PPT of market research here: http://www.slideshare.net/colewirpel/ign-purposeful-market-product-strategy-for-2014
• Webinar Wednesday, December 11 at 19:00 GMT +1 here: http://aiesec.adobeconnect.com/ignmps/
• AP:
• Full PPT of market research here: http://www.slideshare.net/colewirpel/ap-purposeful-market-product-strategy-for-2014
• Webinar Wednesday, December 11 at 10:00 GMT +1 here: http://aiesec.adobeconnect.com/apmps/
• MENA:
• Full PPT of market research here: http://www.slideshare.net/colewirpel/mena-pruposeful-market-product-strategy-for-2014
• Webinar Friday, December 13 at 13:30 GMT +1 here: http://aiesec.adobeconnect.com/menamps/
• Africa:
• Full PPT of market research here: http://www.slideshare.net/colewirpel/africa-purposeful-market-product-strategy-for-2014
• Webinar Wednesday, December 11 at 15:00 GMT +1 here: http://aiesec.adobeconnect.com/africamps/
• CEE: Details coming soon!
Driving Sales Intensity
Easy Things You Can Do
• Share sales wins from AI—most entities don’t open them, and only a few send them
to LCs
• Make Sales Wins in your entity for every contract in your entity and send them to all
sales people
• Monthly sales blitzes
• Sales Playoffs
• Campaign to Start Fast in 2014
• Monthly Meetings with all of your VPs or your sales people to drive strategy and
recognize people
Match Like Never Before
Topics
• Matching behavior, process and expectation setting
• Matching tools: myaiesec.net, DAAL, AFT
• Tracking methods for EP and TN management, EP
selection preparation
• S&D + GIP partnerships for LCs
How did this go?
• Sign up: 420
• Webinars: 170 people, 60 people, 40 people, 30 people
• Recordings available: unknown how many listeners
• Feedback: very positive feedback, 30-40 LCs very active
• Goal: matching rate increase, matching time decrease
Too early to measure a difference
What do you do?
• Share output recording ands PPTs with your LCs and
encourage them to listen to them
• Use the materials for education in physical or virtual touch
points
• Education for LC VPs and members (even new members)
Do you have feedback?
Email to charlottee@ai.aiesec.org
BIG AIESEC Online
BIG AIESEC Online
• We are working hard to support you guys in implementing the OP/ORS in your entities!
• Rachel (AI VP Digital Marketing) is delivering webinars for you guys to educate you how to
make sure you can implement it, know how to use it and why!
• Google drive:
https://drive.google.com/a/ai.aiesec.org/?tab=mo#folders/0By8_nS0oN_cbUElQVE1kNy0wV
XM
• You will find all the information you need, including webinar recordings and PPTs!
• You can also go to the BIG AIESEC Online Wiki:
http://www.myaiesec.net/content/viewwiki.do?contentid=10274711
Lets implement OP/ORS and attract & convert more people than ever before!
• Questions? Email rachelw@ai.aiesec.org or charlottee@ai.aiesec.org
BI Strategic Meeting Output
BI Strategic Meeting will be out this
week!
Objectives
• Co-creation of Business Intelligence guide and education
materials embedding BI into GCDP, GIP, TMP/TLP and
Marketing
• Feedback and ideation for the evolution of current
systems/proposed systems to enable stronger BI for
better decision making and planning in the future
What can you get out of this?
• Super simple and insightful content how to use data for
raise match release in oGIP and iGIP
• Data from myaiesec.net, NPS & manage.aiesec.org
• This will help you to plan, to set goals, to track and more!

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December GIP Monthly Meeting

  • 1. December GIP Monthly Meeting From Rotterdam and Indonesia!!
  • 2. Agenda • Check-In • November Review • How to Re-Raise like it’s Christmas • oGIP Selection • What’s Happening in Market – Product Strategy?? • Reminders about Driving Sales Intensity • Match Like Never Before • Big AIESEC Online • BI Strategic Meeting • Questions
  • 3. How Far Have We Come? • Since we began our terms . . . 40%, 56 million • In your role in GIP, what are you fighting for?
  • 7. Where is iGIP Growth Coming From?
  • 8. Where is oGIP Growth Coming From?
  • 9. Program Last 90 days (completed) oGIP 31% iGIP 46% Matching Rate 0% 10% 20% 30% 40% 50% 60% TN Matching rate EP Matching Rate
  • 10. Indicator Last 90 days (completed) NPS 40 (32) RR 42% (40%) % Promoters 55% (51%) Cases Open/Total Cases 41/136 Promoters Detractors Communication by the host LC (4%) Information about the visa process (6%) Communication by the Home LC (4%) Support by the host entity during the experience (6%) Integration into the Local Culture (4%) Accommodation (5%) Net Promoter Score
  • 12. How to Re-Raise Like It’s Christmas
  • 13. Let’s Make It Rain TNs!! • In a new country • Arrived 3 months late because of visa • Implemented market segmentation and drove sales intensity aggressively • 200% growth in Q1 and Q2
  • 14. New Raising and Re-Raising • What is your goal for new raising, and what is your goal for re-raising? –Entity: New Ra Goal, Re-Ra Goal
  • 15. What Our Customers Say • NPS of 13 • 50% of promoters recommend the professional skills of the trainee, 44% the trainee’s motivation, and 41% the personal skills of the trainee • Passives and detractors most recommend we improve our communication with the company and the selection process • 74% of customers say they would probably take another trainee, but only 31% do • How can we make sure our customers get the best trainees possible with a fast and easy selection process and reliable communication with AIESEC?
  • 16. Our Solutions Standard selection process to make matching fast and easy Standard account management flow and acct mgmt JD New JQ to Raise the Right TN http://www.myaiesec.net/content/viewwiki.do?contentid=10284592
  • 17. New JQ • New JQ: http://www.myaiesec.net/content/viewfile.do?contentid=10284581 • Guideline for Using the JQ: http://www.myaiesec.net/content/viewfile.do?contentid=10284569 Challenges with current JQ Solution JQ has Unclear Job Roles Introduction of Minor and Major Job Roles and Goals for the internship will help Interns prepare for the internship and result in clear expectation setting. The length of the Job Questionnaire / Profile SelectionTool The new JQ is only 4 pages long including cover page and the contract. JQ Unaligned to Sub-Products Customers see skills and backgrounds specific to different sub products JQ Unaligned to Demand and Supply Entities can customize JQ according to global supply and partnerships for specific Sub-Products JQ Limited to current HR Needs Asks about customers’ long-term HR needs / Recruitment patterns to help Re- Raising in the future
  • 18. The Solution : New Job Questionnaire 1. Use the New Job Questionnaire at all your Sales and Re-Raising Meetings 2. Customize the JQ according to Demand and Supply and Sub- Products your entity works with 3. Follow the JQ guideline ( A guideline document that describes the flow of a JQ Meeting) document to know how to fill and follow-up on the same effectively.
  • 19. Fast and Easy Matching Process 6 weeks matching plan Step 7 : Match Step 6: Company Interview Step 4: Candidate Short-listing by AIESEC Step 3: Global promotion for the opportunity Step 2: Trainee Profiling & definition of job description Step 1: Signing contract
  • 20. Day 1 Behind The Scenes Together With the Company Assess whether the company wants AIESEC to make a pre-selection of 3-5 CVs or provide many a large shortlist of 10-15 CVs Communicate the expected visa timeline based on country preferences Agree on the channel of communication Set dates for all meetings and steps leading to match Communicate the expectations STEP 1: Signing the contract & Understanding the Company Needs
  • 21. How to track new process ?
  • 22. Account Management One person is responsible for every account, standardized process and timeline of servicing, clear account transition scheme. Structure adaptation to have ONE account responsible per 6 months Implementation of account management flow for account manager to meet company every quarter
  • 23. Physical Meeting Virtual Interactions (Fast calls, mails) RE RAISING Legend: ACCOUNT MANAGEMENT CUSTOMER FLOW For every account you must have the following meetings:
  • 24. JOB DESCRIPTION – ACCOUNT MANAGER Look over the intern results for company Evaluate the intern development Evaluate relationship between AIESEC-company Set future learning points for better experience Evaluate the survey response Description: TMP - 6 months Average 5 hours per account/week # Re-Raised Accounts # Upscaled Accounts Calls logged on CRM with account # Quarterly Reports logged on CRM with the customer ROLE: Measure of Sucess: KPIs:
  • 25. QUARTERLY REVIEWS – STANDARD Intern’s supervisor, HR responsible •This is the right moment for the account transition to the new account manager AIESEC reports on the last 3 months Activities between AIESEC and intern EP LEAD Company reports on AIESEC Internship (evaluation) Ask for feedback / evaluation of the partnership so far Ask for potential current or future company needs Ask for referrals / endorsements Review JQ DELIVERABLES: PARTICIPANTS: IMPORTANT:
  • 26. QUARTERLY REVIEWS – ACCOUNT TRANSITION Intern’s supervisor, HR responsible and New Account Manager •This should be aligned during all the internship process that the Account manager will change after every 6 months in the quarterly reviews Present the New Account Manager Provide the contacts (phone and mail) Align check-in points and meetings AIESEC reports on the last 3 months Activities between AIESEC and intern EP LEAD Company reports on AIESEC Internship (evaluation) Ask for feedback / evaluation of the partnership so far Ask for potential current or future company needs Ask for referrals / endorsements Review JQ DELIVERABLES: PARTICIPANTS: IMPORTANT:
  • 27. Want to Learn More? • Webinar and Q&A on the CLO Summit Output, including Tips for Implementation –Thursday December 12 from 16:00 – 18:00 GMT +1 –http://aiesec.adobeconnect.com/clodo/
  • 29. Let’s implement faster and match like never before!
  • 30. EP Selection out today! Content: 1. EP Selection process ‘How can you move a student from ‘open’ to ‘raised’ in 7 days?’ 1. Selection methods & guides ‘inputs which methods to use and toolkits of selection guides’ 1. EP Selection Criteria ‘what kind of EPs do we need to select in terms of profile and expectations’ Link: http://www.myaiesec.net/content/viewwiki.do?contentid=10279542
  • 31. Student has signed up.. Day 1 (Friday)
  • 32. Step 1. Send students in ‘open’ and ‘in progress’ stage an automatic email to invite for more information.
  • 33. Step 1. Automatic email to invite for more info Thank you for signing up for AIESEC. Please come to our information hours, every Monday at 18:00. Location: XX. Also feel free to check out more information at our website: XX. Add video & story & booklet, process also. Or sign up for interview now: click here. Day 1
  • 34. Student comes to information evening/hour/meeting the first Monday after sign up! oGIP member gives information and can recommend or not recommend to take a GIP with AIESEC based on first conversation. Day 4 (Monday)
  • 35. Person tells AIESEC that he wants to apply, EP manager put student on ‘in review’ Day 5
  • 36. Step 2. Automatic email to invite for interview Thank you for applying for an internship with AIESEC. Please schedule an interview via this link: XX. Do you want more information? Come to our info meeting XX. In case of further questions or changes you can email to XX or call XX. Day 5
  • 37. Interview sign-up Use ‘book me’ website Plan in selection days Manage bookings by selection responsible Include phone number for in case of changes/ questions
  • 38. Students schedules an interview. Is selected on that day. And is raised in the system! Day 5
  • 39. Let’s implement faster and match like never before!
  • 40. Market – Product Strategy for 2014
  • 41. What purposeful gip strategies are we recommending? • IGN: Teaching TNs focused in approaching youth with different workshops related to: Social Enterprises, Global Vision, Entrepreneurship, and Leadership. • Africa: Marketing interns for SMEs to help them integrate the Chinese business culture within their businesses • MENA: Enabling Incubators and Start ups through providing them with IT and Marketing Talent • AP: Providing marketing EPs to increase outbound and inbound tourism across industries and eliminate the boarders between AP and the world
  • 42. Your homework: not optional! • IGN: • Full PPT of market research here: http://www.slideshare.net/colewirpel/ign-purposeful-market-product-strategy-for-2014 • Webinar Wednesday, December 11 at 19:00 GMT +1 here: http://aiesec.adobeconnect.com/ignmps/ • AP: • Full PPT of market research here: http://www.slideshare.net/colewirpel/ap-purposeful-market-product-strategy-for-2014 • Webinar Wednesday, December 11 at 10:00 GMT +1 here: http://aiesec.adobeconnect.com/apmps/ • MENA: • Full PPT of market research here: http://www.slideshare.net/colewirpel/mena-pruposeful-market-product-strategy-for-2014 • Webinar Friday, December 13 at 13:30 GMT +1 here: http://aiesec.adobeconnect.com/menamps/ • Africa: • Full PPT of market research here: http://www.slideshare.net/colewirpel/africa-purposeful-market-product-strategy-for-2014 • Webinar Wednesday, December 11 at 15:00 GMT +1 here: http://aiesec.adobeconnect.com/africamps/ • CEE: Details coming soon!
  • 44. Easy Things You Can Do • Share sales wins from AI—most entities don’t open them, and only a few send them to LCs • Make Sales Wins in your entity for every contract in your entity and send them to all sales people • Monthly sales blitzes • Sales Playoffs • Campaign to Start Fast in 2014 • Monthly Meetings with all of your VPs or your sales people to drive strategy and recognize people
  • 46. Topics • Matching behavior, process and expectation setting • Matching tools: myaiesec.net, DAAL, AFT • Tracking methods for EP and TN management, EP selection preparation • S&D + GIP partnerships for LCs
  • 47. How did this go? • Sign up: 420 • Webinars: 170 people, 60 people, 40 people, 30 people • Recordings available: unknown how many listeners • Feedback: very positive feedback, 30-40 LCs very active • Goal: matching rate increase, matching time decrease Too early to measure a difference
  • 48.
  • 49. What do you do? • Share output recording ands PPTs with your LCs and encourage them to listen to them • Use the materials for education in physical or virtual touch points • Education for LC VPs and members (even new members)
  • 50. Do you have feedback? Email to charlottee@ai.aiesec.org
  • 52. BIG AIESEC Online • We are working hard to support you guys in implementing the OP/ORS in your entities! • Rachel (AI VP Digital Marketing) is delivering webinars for you guys to educate you how to make sure you can implement it, know how to use it and why! • Google drive: https://drive.google.com/a/ai.aiesec.org/?tab=mo#folders/0By8_nS0oN_cbUElQVE1kNy0wV XM • You will find all the information you need, including webinar recordings and PPTs! • You can also go to the BIG AIESEC Online Wiki: http://www.myaiesec.net/content/viewwiki.do?contentid=10274711 Lets implement OP/ORS and attract & convert more people than ever before! • Questions? Email rachelw@ai.aiesec.org or charlottee@ai.aiesec.org
  • 54. BI Strategic Meeting will be out this week!
  • 55. Objectives • Co-creation of Business Intelligence guide and education materials embedding BI into GCDP, GIP, TMP/TLP and Marketing • Feedback and ideation for the evolution of current systems/proposed systems to enable stronger BI for better decision making and planning in the future
  • 56. What can you get out of this? • Super simple and insightful content how to use data for raise match release in oGIP and iGIP • Data from myaiesec.net, NPS & manage.aiesec.org • This will help you to plan, to set goals, to track and more!

Editor's Notes

  1. Detractor issues are always around professional working experience ( trend for the whole of 2013)
  2. Detractor issues are always around professional working experience ( trend for the whole of 2013)
  3. Detractor issues are always around professional working experience ( trend for the whole of 2013)
  4. legend
  5. RW
  6. RW
  7. Note: “The pharmaceutical industry constitutes one of the building blocks of an effective and well-functioning healthcare system. Pharmaceutical products, such as medicines and vaccines, are fundamental and require appropriate financing. Innovative medicines can help to control increasing costs within a healthcare system.” - IFMA “The HR managers from around the world claim that candidates with exceptionally high level of English, for their country, receive wages between 30 and 50% higher than other candidates with similar qualifications but without knowledge of English. While workers with good English skills earn more, it is possible that having a low level are not taken into account for purposes of promotion.” - Education First (EF) “Small and medium-sized enterprises (SMEs) are vital to the economies of Europe and Latin America. They account for over 85 % of companies in Latin America and provide two-thirds of employment. But SMEs are not living up to their potential and are failing to deliver sufficient contributions to economic growth and exports.” – Eurochambers, FoE
  8. Note: “The pharmaceutical industry constitutes one of the building blocks of an effective and well-functioning healthcare system. Pharmaceutical products, such as medicines and vaccines, are fundamental and require appropriate financing. Innovative medicines can help to control increasing costs within a healthcare system.” - IFMA “The HR managers from around the world claim that candidates with exceptionally high level of English, for their country, receive wages between 30 and 50% higher than other candidates with similar qualifications but without knowledge of English. While workers with good English skills earn more, it is possible that having a low level are not taken into account for purposes of promotion.” - Education First (EF) “Small and medium-sized enterprises (SMEs) are vital to the economies of Europe and Latin America. They account for over 85 % of companies in Latin America and provide two-thirds of employment. But SMEs are not living up to their potential and are failing to deliver sufficient contributions to economic growth and exports.” – Eurochambers, FoE