The Future of IT in the Small-to-Midsize business 1-2
1. the vision at work
The future of IT in the modern
small to midsize business.
Dutch Business Breakfast.
San Mateo, 5 May 2009
1 of 2
Clive Boulton
Exact Research
2. Agenda, 5 things
the vision at work
• About us and our SMB market
• Evolution
• Emergence of Social Computing
• Communities
• How we are working today
3. Who is Exact
the vision at work
• 25 years leading provider business software
• HQ Delft, NL
• Continuous profitable growth
• 2500 employees globally
• Customers > 100 countries (EMEA, APAC, Americas)
• Exact offices > 40 countries
5. SMB characteristics
the vision at work
• Limited IT Resources
• Preference for single software vendor relationship
• Rapid time to value
• Comprehensive support requirements
26. the vision at work
WHAT IS CAUSING CHANGE?
EARLY ADOPTER CUSTOMERS
ARE USING TECHNOLOGY TO
DO NEW THINGS IN NEW
WAYS!
27. Generations
the vision at work
1985 Transactions 1995 Processes 2005 Social 2015
Baby boomers Generation X Generation Y
28. Generation Y
the vision at work
Veterans Boomers Gen-X Gen-Y
(1922-1945) (1946-1964) (1965-1980) (1981-2000)
Work Ethic / Hard work Workaholics Wants structure Tenacity
Values Duty before fun Work efficiency and direction Entrepreneurial
Adhere to rules Question authority Skeptical Goal oriented
Work is An obligation An exciting Eliminate tasks What’s next
adventure Self reliance Multi-tasking
Interactive Individual Team player, loves Guitar Hero Entrepreneur
style to have meetings
Communicate Formal memo In person E-mail / V-mail Informal,
IM
Messages Your experience You are valued Do it your way Work with
that motivate is respected You are needed Forget the rules other bright
creative people