1. Conflicting Values
Lesson 8a Included in GLTI Combined Training Resources
Length: 60 minutes • Conflicting Values Decision-Making Tool
• Values triggers page
• Guidelines for “When to Behave According to One’s Own Value Versus Others’”
Materials Prepare before Session
• Manual • Create a blank version of the Conflicting Values Decision-Making Tool on chart
• Pens paper
• Chart paper
• Paper
Established Outcomes
• GLs lead discussions with participant groups about understanding cultural conflicts and our decision-making processes in resolving
them, including the values, impacts and perspectives of all stakeholders.
• When making an action plan for handling culturally conflicting situations, GLs consider values, impacts and perspectives of all
stakeholders before taking action.
• GLs make culturally mindful decisions in situations with conflicting values.
Flow
1. Frame
2. Context Setting
3. Introduce Tool
4. Guidelines
5. Practice Tool
6. Group Share
7. Conclusion
This material was developed by American Jewish World Service, Bend the Arc: A Jewish Partnership for Justice and BBYO Panim
Institute with support from Repair the World.

2. Conflicting Values
Lesson/Activity Plan
Time/Materials Content
Frame 1. Instruct GLs to sit in groups of three or four.
2. Frame the session by stating that on our programs, we often find ourselves in situations where:
2 min.
a. There is a conflict situation based on differing values between the group/program and the community;
and/or
b. There is no organizational policy that indicates what to do in a difficult situation.
3. Offer these illustrating examples:
a. The male foreman of the work project doesn’t want female volunteers to take part in manual labor
required for the work project.
b. The community where we are working/living burns all of their trash.
Context 1. Tell the group to brainstorm examples of situations they have personally experienced on our programs or that
Setting they can imagine in which there may be a values-based conflict between the group/program and the community
and where there was a lack of clarity about what to do.
5 min.
Introduce 1. Introduce the “Conflicting Values Decision-Making Tool” (Note: untitled in the manual). Say: “The intention of this
Tool tool is to help us to make decisions about our actions when values-based conflict exists between the
group/program and the community.”
10 min. 2. Ask GLs to look at the tool in the manual. Refer to the Decision-Making Tool poster. Explain each component
from the top down:
Manual, a. Write down the situation.
Decision-
Making Tool b. List possible options to resolve the situation.
poster c. Complete the matrix to consider, compare/contrast and evaluate the following: stakeholder related values,
positive and negative impacts.
d. Make a decision.
Guidelines 1. Review “Guidelines for When to Behave According to One Own’s Value Versus Others’” with the full group.
5 min.
Manual
This material was developed by American Jewish World Service, Bend the Arc: A Jewish Partnership for Justice and BBYO Panim
Institute with support from Repair the World.

3. Conflicting Values
Practice Tool 1. Ask GLs to return to their small groups. Explain: “Choose one of the values-based conflict scenarios your
brainstormed earlier. Apply the tool to this situation. Talk through each step. Use the “How to Decide When to
15 min. Behave According to One’s Own Value Versus Others’” page in the manual for additional guidance.
2. Ask GLs to create the Decision-Making Tool on a blank piece of paper and to fill in their ideas as it relates to this
Manual, scenario.
paper/pens
Group Share 1. At the end of the discussion, ask one representative from each group to share the scenario, the group’s decision,
and how they came to that decision.
20 min. 2. Allow time for questions and discussion as a full group.
Conclusion 1. Say: “Unless a decision will violate organizational policy, there is no ‘right’ answer to these conflicts. The
Conflicting Values Decision-Making Tool is your best resource for making an intentional decision in these
3 min. situations. It’s important to remember to speak with your co-leaders during the decision-making process. Also,
begin anticipating now what situations you might need to address and use this opportunity to talk to other GLs
and staff from your organization. Note that this same tool can be applied when thinking about conflicting values
between anyone, including program participants. And remember that you have resources at your organization as
well who can help you think through the decision-making process and clarify any confusion regarding policy.”
This material was developed by American Jewish World Service, Bend the Arc: A Jewish Partnership for Justice and BBYO Panim
Institute with support from Repair the World.

4. UbD, Lesson 8a: Conflicting Values
Stage 1 – Desired Results
Established Outcomes
• GLs lead discussions with participant groups about understanding cultural conflicts and our decision-
making process in resolving them, including the values, impacts and perspectives of all stakeholders.
• When making an action plan for handling culturally conflicting situations, GLs consider values, impacts
and perspectives of all stakeholders before taking action.
• GLs make culturally mindful decisions in situations with conflicting values.
Concepts to be Covered During the Session Key Questions to Ask Learners
Big ideas presented: 1. What values are at stake for the key stakeholders
1. Conflicts between people of different cultures (group, program and local community) in a given
are frequently the result of differing values. situation?
2. Consider the cultural context when making 2. In considering decisions for how to deal with
decisions about how to resolve values conflicts. situations that involve conflicting values, what
3. You can resolve a conflict without compromising impacts would each decision have on each
your values. stakeholder?
4. Open discussion of this process with participants 3. What are some situations you have experienced
has learning value. or you can imagine that involve conflicting
values?
Specific ideas/concepts to learn/remember: 4. How do you facilitate a discussion about a
1. Conflicting Values Decision-Making Tool situation involving conflicting values in order to
Predictable misunderstandings: make a good decision about what to do?
1. There is a “best” way to resolve all values 5. What are some situations about which there are
conflicts. conflicting values and no clear policies for how to
2. There is a “right” answer for how something will respond?
impact an individual or group.
Stage 2 – Assessment
How Will We Check for Understanding at GLTI Field Work/Performance Assessment Methods
Demonstrate: 1. GL Post-program report
1. Use the Conflicting Values Decision-Making Tool 2. Program debrief with supervisor
3. GL log book or in-field tracking
Discuss: 4. Co-leader debrief
1. Cultural values of your host country 5. Cohen Center report
2. Values of your own culture 6. Field Partner Organization debrief
Ask Direct Questions: 7. Participant survey
1. What are some values conflicts you anticipate
encountering on your program? What are some
possible solutions?
Stage 3 – Lesson Plan Checklist
• Materials and pre-session prep list. • Use 2-3 different modalities (not just
• Each part of lesson has an assigned time limit. talk/listen/discuss; reflection/writing, small group
presentations/poster making, theater games,
• The presentation is significantly different from partners/smaller groups, art).
past versions in order to maintain returning GL’s
interest. • Check for understanding (e.g., ask direct
questions, use group discussion to gauge, have
• Taps into learners’ previous learners practice/demonstrate.
knowledge/experience
• Provides new content/information.
This material was developed by American Jewish World Service, Bend the Arc: A Jewish Partnership for
Justice and BBYO Panim Institute with support from Repair the World.
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