The document discusses the University of Surrey library's efforts to improve mobile access to its resources. It found an increasing number of users were accessing the library website and needing help via mobile devices. To meet this demand, the library provided staff training on mobile devices, activated the mobile version of its catalog, made key pages mobile-friendly, and started using QR codes to help students access resources. It also surveyed students to understand their mobile needs and preferences. Going forward, the library plans to launch a new website and app to further enhance mobile access.

1. Mobile Access
What do libraries want?
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Implementing a mobile strategy at the University of
Surrey
Claire Koch
Virtual Support & eServices Developer

2. • More users coming to query desks with mobile devices
• Queries about apps advertised on provider pages
• Queries about how to use apps
• More use of Library website via mobile devices
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Background
0
10000
20000
30000
40000
50000
60000
2010-2011 2011 - 2012 2012 - 2013
Mobile access

3. To improve access to our resources and
information from any device anywhere
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Our Aim

4. • Familiarisation with mobile devices
• Integration into workflows
• Wider range of services at desks
• Professionalism
• Increased confidence
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Staff Training

5. 170 Providers checked:
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App investigation
No mobile
provision
Mobile
optimised site
Useful app
Other app

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What do students want?
Yes
If there
was an app
If it was
mobile
friendly
No
Would you access library
Resources on your phone/tablet?

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What do students want?
“Being able to do everything is a
good idea, but most of the time it
will be just for simple things.”
“as easy as using anything else on
my phone.”

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What do students want from an app?

9. Change what we can, now, to
improve service and access
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Our Approach

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Our Approach
Started using QR codes

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Student Approach – what we did
The Approach
Activated the Mobile version of the catalogue

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Student Approach – what we did
The Approach
Made our opening hours and room booking pages mobile friendly

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The Future
New Website
MySurrey app
New technology

14. Find out how your users are/would like to access information
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What have we learnt?
Recommendations
Identify quick wins. What can you do now?
Find out what is happening elsewhere in your institution
Try things out
Ensure staff are trained and comfortable with technology
Don’t forget how mobile technology can help you in your workflows

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Claire Koch
Virtual Support & eServices Developer
c.koch@surrey.ac.uk
@claire_joanne
Any Questions?