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Guerilla Marketing of
Enterprise Architecture
    Management
                                         Christian Kählig
 christian.kaehlig@ideasenabled.com | t: @ideasenabled | f: facebook.com/ideasenabled | http://www.ideasenabled.com
My context

              Innovation Management                              Management Consulting                    IT Strategy & Architecture


                        7y Consulting                                     2y Startups                          6y Corporation




                     Business and Computer Science                                                Executive MBA in Innovation
Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved.   Image sources: see last slide.                                    2
Initial situation in 2008 –
     Lack of transparency




Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved.   Image source: see last slide.   3
Demand everywhere
                                                                                             How big is the
         Which applications are                                                              consolidation
        realized and operated in-                                                               potential
        house by KDG, which are                       Providence                             in our current
               outsourced?                                                               infrastructure stack?             Line of            Corp. Risk &
                                                                          CIO / CTO                                       Business            Compliance
                                                                                                                           Owner
    Management
                                                                                                                                              How about data
                                                                                                                                              ownership and
                                                   We need an overview on                                                         Billing &     retention?
                                          IT Development
   Which of our current                             all SOX
                                           Management
                                                           relatedOperations
                                                                 IT
                                                                    changes
                                                                 Management
                                                                                        IT Architecture
                                                                                         Management                               Revenue
  business processes have                           in the IT Applications                                                       Assurance
 automatisation potential?                                Portfolio?                                      IT Risk, Security                         Which
                                                                                                           & Compliance                          applications
     Planning                                                                                                                                    are involved
                                              Enterprise             Project Manager   Business                                                  in our billing
                                                                                                                           Could you
                                              Architect                                Analyst                                                      process
                                                                                                                         please provide
                                                                                                                                                    chain?
                                                                                                                            us with a
                                                                                                                         customer data
                                                                                                                           flow plan?
     Execution                   Which of the current       Infrastructure  Application Architecture
                                           Application
                               interfaces canOwner
                                              we retire Operations & Support & Development
                                  when NGBS is live?
                                                                                        We need a list with all
                                                       IT / CTO / TO                 interfaces from/to Delphi?                      BUSINESS
Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved.                                                                                                4
Ambitious roadmap



                                 Proof-of-concept                    Launch PRIMA 1.0        PRIMA 2.0




                                        2008/12                          2009/05              2012/01



                                                                           Focus of this presentation




Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved.                                       5
Marketing challenges
     everywhere


          Launch PRIMA 1.0                                                                   PRIMA 2.0




                   2009/05                                                                    2012/01

               Fundraising                    Value proposition mismatch            Continuous Awareness

                     Commitment                          Conflicting priorities   Mass acceptance




Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved.                                         6
Fundraising – The story
     of the little flags




Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved.   Video source and copyright: Sparkasse – http://www.youtube.com/watch?v=0XHkWk7G0E8   7
Objectives – Realistic
     and appealing




  Promised
  answers                                                            Tangible
                                                                     Results
  Reduced
  scope




Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved.              8
Iterative approach –
     Early results delivery


                                                                     One
Promised                                                             method
results                                                              Iteration
tailored to                                                          –
two visible                                                          buffer
iterations                                                           for
                                                                     content
                                                                     updates




Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved.               9
Effective marketing building blocks
     Overview




                   Education                                         Motivation      Usability
                      Methodology                                                    Reduced and
                                                                      Gamification
                      trainings                                                      simplified

                      Practitioner                                    Target
                                                                                     Job-tailored
                      workshops                                       agreements




Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved.                                  10
Effective marketing building blocks
      Foundation setting


 Methodology guide

                                                              Data entry guide

                                                                                 Wiki knowledge base




                      Do it yourself. Try to avoid external consultants to increase authenticity.
Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved.                                     11
Effective marketing building blocks
     Practical teamwork




                Connect people from different organizations. Focus on practical hands-on work.
Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved.                               12
Effective marketing building blocks
     Friendly competition




Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved.   13
Effective marketing building blocks
     Progression dynamics




Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved.   14
Effective marketing building blocks
     Meaningful price




                                                                     representative

                                                                     useful

                                                                     day-to-day

                                                                     branded




Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved.                    15
Effective marketing building blocks
     Goal alignment




Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved.   16
Effective marketing building blocks
     Barriers reduction




Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved.   17
Effective marketing building blocks
     Job-related entry pages




Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved.   18
Achievements
     Dashboard



                User growth                                             Data growth                Key results

        05/2009                   12/2009                            05/2009          12/2009   05/2009      12/2009
                         1000                                                  100%
                                                                                                 2 key project supports:
                                                                                                 NGBS, VOD
                                                                                                 198 applications
                                      402                                              45%       (active & planned)

                                                                      20%                        395 components
             38                                                                                  335 services


          Increased 10-fold                                           Increased 125%              Operative wins



Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved.                                                         19
Bonus material
     Not so successful initiatives




Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved.   20
Key takeaways

 General                 Set ambitious, but realistic goals. Strive for promoters outside IT to increase external pressures.
 approach                Work in iterations and increments. Think about a final iteration that focuses on methods only.
                         Leave buffer for refinements.

 Marketing               After fundraising and initial management commitment, ensure frequent communication.
                         Counter typical marketing challenges like value proposition mismatch, conflicting priorities,
                         mass acceptance and continuous awareness with appropriate measures:
                           Education            Establish methodology trainings early up-front. Conduct separate practitioner
                                                workshops. Host the sessions yourself ideally – people appreciate it.

                           Motivation           Think about gamification. Use progression dynamics and a friendly competition
                                                to boost your efforts in a positive way. Offer a meaningful team price, but award
                                                all at the end. Use binding target agreements on top if necessary.

                           Usability            Keep things as simple as possible and build on things step by step to reduce
                                                usage barriers. Create job-related entry pages and data entry wizards. Provide a
                                                wiki knowledge base, manuals, videos, etc. to alleviate the learning curve.

Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved.                                                                  21
Accelerated innovation development



        Christian Kählig
christian.kaehlig@ideasenabled.com
     de.linkedin.com/in/ckaehlig
           t: @ideasenabled
   f: facebook.com/ideasenabled
       www.ideasenabled.com
Sources

                           H. Koppdelaney http://www.flickr.com/photos/h-
                           k-d/6307059684/sizes/l/in/photostream/

                           Handspring.com.au -
                           http://handspring.com.au/wp-
                           content/uploads/2010/10/puzzle.jpg
                           Sparkasse –
                           http://www.youtube.com/watch?v=0XHkWk7G0E8




Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved.          23

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Guerilla Marketing of Enterprise Architecture Management

  • 1. Guerilla Marketing of Enterprise Architecture Management Christian Kählig christian.kaehlig@ideasenabled.com | t: @ideasenabled | f: facebook.com/ideasenabled | http://www.ideasenabled.com
  • 2. My context Innovation Management Management Consulting IT Strategy & Architecture 7y Consulting 2y Startups 6y Corporation Business and Computer Science Executive MBA in Innovation Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved. Image sources: see last slide. 2
  • 3. Initial situation in 2008 – Lack of transparency Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved. Image source: see last slide. 3
  • 4. Demand everywhere How big is the Which applications are consolidation realized and operated in- potential house by KDG, which are Providence in our current outsourced? infrastructure stack? Line of Corp. Risk & CIO / CTO Business Compliance Owner Management How about data ownership and We need an overview on Billing & retention? IT Development Which of our current all SOX Management relatedOperations IT changes Management IT Architecture Management Revenue business processes have in the IT Applications Assurance automatisation potential? Portfolio? IT Risk, Security Which & Compliance applications Planning are involved Enterprise Project Manager Business in our billing Could you Architect Analyst process please provide chain? us with a customer data flow plan? Execution Which of the current Infrastructure Application Architecture Application interfaces canOwner we retire Operations & Support & Development when NGBS is live? We need a list with all IT / CTO / TO interfaces from/to Delphi? BUSINESS Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved. 4
  • 5. Ambitious roadmap Proof-of-concept Launch PRIMA 1.0 PRIMA 2.0 2008/12 2009/05 2012/01 Focus of this presentation Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved. 5
  • 6. Marketing challenges everywhere Launch PRIMA 1.0 PRIMA 2.0 2009/05 2012/01 Fundraising Value proposition mismatch Continuous Awareness Commitment Conflicting priorities Mass acceptance Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved. 6
  • 7. Fundraising – The story of the little flags Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved. Video source and copyright: Sparkasse – http://www.youtube.com/watch?v=0XHkWk7G0E8 7
  • 8. Objectives – Realistic and appealing Promised answers Tangible Results Reduced scope Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved. 8
  • 9. Iterative approach – Early results delivery One Promised method results Iteration tailored to – two visible buffer iterations for content updates Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved. 9
  • 10. Effective marketing building blocks Overview Education Motivation Usability Methodology Reduced and Gamification trainings simplified Practitioner Target Job-tailored workshops agreements Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved. 10
  • 11. Effective marketing building blocks Foundation setting Methodology guide Data entry guide Wiki knowledge base Do it yourself. Try to avoid external consultants to increase authenticity. Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved. 11
  • 12. Effective marketing building blocks Practical teamwork Connect people from different organizations. Focus on practical hands-on work. Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved. 12
  • 13. Effective marketing building blocks Friendly competition Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved. 13
  • 14. Effective marketing building blocks Progression dynamics Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved. 14
  • 15. Effective marketing building blocks Meaningful price representative useful day-to-day branded Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved. 15
  • 16. Effective marketing building blocks Goal alignment Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved. 16
  • 17. Effective marketing building blocks Barriers reduction Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved. 17
  • 18. Effective marketing building blocks Job-related entry pages Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved. 18
  • 19. Achievements Dashboard User growth Data growth Key results 05/2009 12/2009 05/2009 12/2009 05/2009 12/2009 1000 100% 2 key project supports: NGBS, VOD 198 applications 402 45% (active & planned) 20% 395 components 38 335 services Increased 10-fold Increased 125% Operative wins Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved. 19
  • 20. Bonus material Not so successful initiatives Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved. 20
  • 21. Key takeaways General Set ambitious, but realistic goals. Strive for promoters outside IT to increase external pressures. approach Work in iterations and increments. Think about a final iteration that focuses on methods only. Leave buffer for refinements. Marketing After fundraising and initial management commitment, ensure frequent communication. Counter typical marketing challenges like value proposition mismatch, conflicting priorities, mass acceptance and continuous awareness with appropriate measures: Education Establish methodology trainings early up-front. Conduct separate practitioner workshops. Host the sessions yourself ideally – people appreciate it. Motivation Think about gamification. Use progression dynamics and a friendly competition to boost your efforts in a positive way. Offer a meaningful team price, but award all at the end. Use binding target agreements on top if necessary. Usability Keep things as simple as possible and build on things step by step to reduce usage barriers. Create job-related entry pages and data entry wizards. Provide a wiki knowledge base, manuals, videos, etc. to alleviate the learning curve. Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved. 21
  • 22. Accelerated innovation development Christian Kählig christian.kaehlig@ideasenabled.com de.linkedin.com/in/ckaehlig t: @ideasenabled f: facebook.com/ideasenabled www.ideasenabled.com
  • 23. Sources H. Koppdelaney http://www.flickr.com/photos/h- k-d/6307059684/sizes/l/in/photostream/ Handspring.com.au - http://handspring.com.au/wp- content/uploads/2010/10/puzzle.jpg Sparkasse – http://www.youtube.com/watch?v=0XHkWk7G0E8 Guerilla Marketing of EAM © Ideas EnabledTM – All rights reserved. 23

Hinweis der Redaktion

  1. Source:Accenture - http://careers.accenture.com/SiteCollectionImages/About/n_managementconsulting_about.jpgPresentation notes:...Preparationnotes:...
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  5. Sources:...Presentation notes:Getting funded: difficult business case, always a battle against market projects and other „must-do“ prioritiesLack of sustainablecommittment of goal stakeholder: committed initially, but not sustainably! Market projects always get higher priority – reasonable!Value proposition mismatch: data knowledge champion / owner is not the one who benefits most (management, planners and architects are)Conflicting priorities: people tend to favor market projects due to manager prioritization and sometimes change resistence and/or lazinessMass acceptance: the diverse user groups have totally different needs, motivations and goalsSecuring operations: handover to operations team, SLA agreement difficult, etc.Continuous awareness: achieving a continous awareness regarding data entry, maintenance and reportingPreparationnotes:...
  6. Sources:Sparkasse – http://www.youtube.com/watch?v=0XHkWk7G0E8Presentation notes:...Preparationnotes:...
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  9. Sources:-Presentation notes:Key issues in marketing: #1 Fundraising, #2 Commitment, #3 Value prop mismatch, #4 Conflicting prios, #5 Mass acceptance, #6 Continouous awarenessFundraising: covered beforeMass acceptance: Educationtraining >> methodology: sample oriented, visual, authentic [eat your own dog foof], DIY –> don‘t use consultants (gets recognized, more authentic, better samples, etc.)practitioner workshops >> real life use cases; even fosters cross-department communication!)MotivationSoft >> gamification -> competition, progress dynamics, „win a price“ => price/gift should be useful, classy, used daily, can be placed on the desk, is brandedPrice: promise a price for the winner, but give it to all as a recognition for the hardworking ones and as a reminder for the othersHard >> target agreements (MBO)UsabilityIntuitive >> ensure ease of use and simplify as much as possible; ideally choose a beautiful tool (Apple effect); e.g. support synonyms, etc.Tailored >> create role related entry pages tailored to the audienceManagement support / Committment / Conflicting Prios:GamificationPromoters, Multiplier -> ideally external to IT, are typically very enthusiastic and motivated (need the data), can wield power over IT management, need to be enticed through result mockupsValue prop mismatch / Continuous awareness: Hard >> target agreements (MBO)Doc managers >> assign at least one doc manager per group and also define goals in the MBO charter Preparationnotes:-
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