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NETCENTERED MARKETINGleveraging your website for results June 9, 2010
About Element Three // Tiffany Sauder Business First Purdue University// Krannert Purdue Alumnus magazine Inside Indiana Business featured executive Accountable, results oriented brand development, marketing strategy and creative execution
About Cirrus ABS // Matt Nickols 15 Years Experience in Online Marketing and Website Development Hybrid company that offers the best of online marketing and technology 30 employees  Full staff of technical & creative personnel Client ranging from Fortune 500 to small local businesses Founder & CEO of Cirrus ABS Over 15 years experience in entrepreneurship & online marketing Creator of the Cirrus eBusiness Suite platform concept Recognized as a Future 40 award winner; one of NE Indiana’s most accomplished professionals under 40
Objectives for Today Understand the elements critical to having a successful online presence and marketing effort Learn how to create a strong online brand experience for customers and prospects Use your website to measure online and offline marketing efforts Decide if your current online efforts can accomplish the goals you have established Today it’s about strategy and high-level thinking. Next three sessions will be more detail/ tactically oriented.
NetCentered Marketing Overview
Net Centered Marketing Overview
Net Centered Marketing Overview
Why the web is so important It’s where your customers and prospects are:
Why the web is so important It’s where the people are:
Why the web is so important
Where the People Are
Why the web is so important More cost effective Mass distribution of your message The web is an equalizer. No longer have to have big media budgets to reach the masses.  Less about money, more about discipline and consistency of effort Easy to update content Reduce printing costs Allows you to be responsive to changing market conditions Measurement of success Know what works and eliminate waste
Why the web is so important It’s Interactive  Human/ Social Interaction More timely & reliable information Various forms of content Video, audio, interactive graphics, documents, etc Business process functionality i.e. online banking, account creation, purchases, etc…
Why the web is so important It’s Measurable
Why Plan? "If You Don't Know Where You're Going, Any Road Will Get You There“ ~Lewis Carroll
Where to begin
Where to begin Define your objectives  example objectives: 10 leads per month will come from our website as a result of our online marketing efforts Establish a strong brand online, as validated by a 15% overall increase in traffic Obtain top five Google search result rankings for top five industry terms Achieve 500 Facebook fans for your brand page
Profitability / Opportunity Analysis Identify areas of highest opportunity: ,[object Object]
Market Size/Demand
Search Volume
Competition
Market Conditions,[object Object]
Identify objectives for your online presence
Rank your products / services by opportunity size,[object Object]
Target Demographic Do you know who they are? ,[object Object]
Where can you find them?
Helps you figure out your market potential and growth potential
Create Audience Dossiers,[object Object]
Target Demographic Action Items: ,[object Object]
Create audience dossiers for your top target demographics,[object Object]
Message Develop your value proposition for each audience segment
Think About Benefits Features Six cylinders Four cup holders Leather seats Reclining seats On-board GPS Airbags Variety Benefits Powerful Storage Prestige Comfort Convenience Safety Choice
Message Action Item: Define your value proposition for each segment. Create your own message matrix.
Medium
Medium ,[object Object]
What are these people looking for?
What are they interested in?
What do they read, watch, or listen to?
Can they be approached by a sales person?
Can they be mailed, emailed, called?
Do they meet online or offline?,[object Object]
Medium Action Item: Pick the best mediums to deliver your message for each segment (write down) ,[object Object]
Offline – Direct Mail, Sales Person, Magazine, Newspaper, Radio, Telesales, Tradeshows, Events, etc…,[object Object]
What does the customer need to see to be convinced?
What are the steps in the sales process?,[object Object]
Sales Path Action Item: For each segment write down information a customer needs to see to move through the buying funnel and become a customer/client.
Content Paths
Content Paths Action Items: Online ,[object Object]
Make sure that someone from that segment can clearly navigate to the content they need.Offline ,[object Object],[object Object]
Action Action Items: ,[object Object]
Make sure you have a call to action on every page.
Buy online, come to your store, call me, schedule a meeting, sign-up, learn more, see how, demo sign-up download a whitepaper, free evaluation, sign-up for our newsletter, etc…,[object Object]
Analytics ,[object Object]
Measure activity in online and offline marketing tactics
Tie marketing back to the business!
You cannot manage that which you do not measure,[object Object]
Setup Goals to measure your online and offline marketing efforts
Review your results monthly and adjust your strategy based on those results,[object Object]
NetCentered Strategy Outreach/ Traffic Drivers NetCentered Strategy Search Engines Word of Mouth/Viral Traditional Marketing Social / Business Networks News/Blogs Web Content Email  RSS Public Website Brand Image / Graphics Brand Message / Content Apps and CMS Web Application Framework Strategy Management Site Content Management Tools Analytic Tools Lead Management Request Processing
Outreach/ Traffic Drivers Outreach/ Traffic Drivers Search Engines Word of Mouth/Viral Traditional Marketing Social / Business Networks News/Blogs Web Content Email  RSS ,[object Object]
Represents people looking for what you do
Organic Search Results
Most trusted listings (70%-80% of clicks)

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NetCentered Marketing: Leveraging Your Website for Results

  • 1. NETCENTERED MARKETINGleveraging your website for results June 9, 2010
  • 2. About Element Three // Tiffany Sauder Business First Purdue University// Krannert Purdue Alumnus magazine Inside Indiana Business featured executive Accountable, results oriented brand development, marketing strategy and creative execution
  • 3. About Cirrus ABS // Matt Nickols 15 Years Experience in Online Marketing and Website Development Hybrid company that offers the best of online marketing and technology 30 employees Full staff of technical & creative personnel Client ranging from Fortune 500 to small local businesses Founder & CEO of Cirrus ABS Over 15 years experience in entrepreneurship & online marketing Creator of the Cirrus eBusiness Suite platform concept Recognized as a Future 40 award winner; one of NE Indiana’s most accomplished professionals under 40
  • 4. Objectives for Today Understand the elements critical to having a successful online presence and marketing effort Learn how to create a strong online brand experience for customers and prospects Use your website to measure online and offline marketing efforts Decide if your current online efforts can accomplish the goals you have established Today it’s about strategy and high-level thinking. Next three sessions will be more detail/ tactically oriented.
  • 8. Why the web is so important It’s where your customers and prospects are:
  • 9. Why the web is so important It’s where the people are:
  • 10. Why the web is so important
  • 12.
  • 13.
  • 14. Why the web is so important More cost effective Mass distribution of your message The web is an equalizer. No longer have to have big media budgets to reach the masses. Less about money, more about discipline and consistency of effort Easy to update content Reduce printing costs Allows you to be responsive to changing market conditions Measurement of success Know what works and eliminate waste
  • 15. Why the web is so important It’s Interactive Human/ Social Interaction More timely & reliable information Various forms of content Video, audio, interactive graphics, documents, etc Business process functionality i.e. online banking, account creation, purchases, etc…
  • 16. Why the web is so important It’s Measurable
  • 17. Why Plan? "If You Don't Know Where You're Going, Any Road Will Get You There“ ~Lewis Carroll
  • 19. Where to begin Define your objectives example objectives: 10 leads per month will come from our website as a result of our online marketing efforts Establish a strong brand online, as validated by a 15% overall increase in traffic Obtain top five Google search result rankings for top five industry terms Achieve 500 Facebook fans for your brand page
  • 20.
  • 24.
  • 25. Identify objectives for your online presence
  • 26.
  • 27.
  • 28. Where can you find them?
  • 29. Helps you figure out your market potential and growth potential
  • 30.
  • 31.
  • 32.
  • 33. Message Develop your value proposition for each audience segment
  • 34. Think About Benefits Features Six cylinders Four cup holders Leather seats Reclining seats On-board GPS Airbags Variety Benefits Powerful Storage Prestige Comfort Convenience Safety Choice
  • 35. Message Action Item: Define your value proposition for each segment. Create your own message matrix.
  • 37.
  • 38. What are these people looking for?
  • 39. What are they interested in?
  • 40. What do they read, watch, or listen to?
  • 41. Can they be approached by a sales person?
  • 42. Can they be mailed, emailed, called?
  • 43.
  • 44.
  • 45.
  • 46.
  • 47. What does the customer need to see to be convinced?
  • 48.
  • 49. Sales Path Action Item: For each segment write down information a customer needs to see to move through the buying funnel and become a customer/client.
  • 51.
  • 52.
  • 53.
  • 54. Make sure you have a call to action on every page.
  • 55.
  • 56.
  • 57. Measure activity in online and offline marketing tactics
  • 58. Tie marketing back to the business!
  • 59.
  • 60. Setup Goals to measure your online and offline marketing efforts
  • 61.
  • 62. NetCentered Strategy Outreach/ Traffic Drivers NetCentered Strategy Search Engines Word of Mouth/Viral Traditional Marketing Social / Business Networks News/Blogs Web Content Email RSS Public Website Brand Image / Graphics Brand Message / Content Apps and CMS Web Application Framework Strategy Management Site Content Management Tools Analytic Tools Lead Management Request Processing
  • 63.
  • 64. Represents people looking for what you do
  • 66. Most trusted listings (70%-80% of clicks)
  • 67. Lowest cost and highest return
  • 68.
  • 69. News sites and industry publications
  • 72.
  • 73. Create compelling content, offers, and functionality worthy of spreading
  • 74. Support viral marketing through website
  • 76.
  • 77. Shorten message & send to website
  • 80.
  • 81. Get your message in front of clients/prospects quickly & cost effectively
  • 82. Create segmented lists with personalized messages and content
  • 83. Track delivery, open, and click thru
  • 84.
  • 85. YouTube, Flickr, Facebook, Twitter, Friend Feed, LinkedIn
  • 86.
  • 87.
  • 89. Builds credibility and professionalism
  • 90.
  • 91.
  • 92. Visible copy critical to search engine visibility strategy
  • 93.
  • 94.
  • 96.
  • 97. Built in security, user management, analytics, personalization, and SEO
  • 98.
  • 99. Strategy Management Strategy Management Lead Management Request Processing Analytic Tools Site Content Management Tools
  • 100. Strategy Management Strategy Management Request Processing Site Content Management Tools Analytic Tools Lead Management
  • 101. Strategy Management Strategy Management Contact Us Name* Email * Phone * Comments * Send Reset Site Content Management Tools Analytic Tools Lead Management Request Processing
  • 102. NetCentered Strategy Outreach/ Traffic Drivers NetCentered Strategy Search Engines Word of Mouth/Viral Traditional Marketing Social / Business Networks News/Blogs Web Content Email RSS Public Website Brand Image / Graphics Brand Message / Content Apps and CMS Web Application Framework Strategy Management Site Content Management Tools Analytic Tools Lead Management Request Processing
  • 103. Rules to live by Your website is never, ever done If you can’t update it, get one you can Your homepage is not the only page on your site Be the expert. Claim what you know. Make them care. Talk to them about the benefits, not the features of your product or service. You care about you, they don’t care about you, they care about them.

Hinweis der Redaktion

  1. Tiffany
  2. Matt
  3. Matt
  4. Matt
  5. Matt
  6. Matt
  7. Matt
  8. Matt
  9. Matt
  10. Matt
  11. Matt
  12. Matt
  13. Matt
  14. Matt
  15. Matt
  16. Matt
  17. TiffanyYour stage in the growth lifecycle will determine what your web strategy is – it changes as you evolved and grow (local, national)
  18. Tiffany
  19. Focusing your resources on the highest impact opportunitiesSearch volumeYour ability to deliver consistently on thatMarketsize/ demandFOCUS, FOCUS, FOCUSGreat tools out there that help us know how many people are looking every month for the things that you are trying to sell. Market conditions change, how you focus your products
  20. Matt takes over here