3. Great Expectations
• Good quality tuition
• Good quantity tuition (2012 NUS
survey 68% satisfied, 26% not)
• Good facilities – accommodation, IT,
Library
• A 2i or 1st
• A graduate level job
4. Expectations or Rights?
• 1963 Robbins Report
• 1993 The Charter for Higher
Education
• 2011 White Paper ‘Students at the
Heart of the System’
5. 1963 Robbins Report
•“We think that in the universities the cases where
•“Students should be expected to spend a substantial
6. 1993 Charter for
Higher Education
• “Customers of universities and
colleges also have responsibilities
and the Charter reminds you of some
of them. But the focus is on the
meeting of your legitimate needs.”
p2
7. 2011 Students at the
Heart of the System
“Student charters and student
feedback will take on a new importance
to
empower students whilst at university.”
p6
“A good student is not simply a
consumer of other people’s knowledge,
but will actively draw on all the
resources that a good university or
college can offer to learn as much as
they can.” p33
8. Are student satisfied?
National Student Survey
QUESTION YEAR % AGREE % DISAGREE
The Library resources and 2007 80 12
services are good enough
for my needs
2008 80 11
2009 81 11
2010 80 11
2011 81 11
Overall Satisfaction 2007 82 9
2008 82 9
2009 82 9
2010 82 9
2011 83 9
9. I’ve paid my money so
where is my degree?
• Complaints to the Office of the Independent Adjudicator
14 th Earl of Derby ‘Leap in the Dark’ his description of his government’s second reform bill passed in 1867. My DPhil Politics and Party Management in the House of Lords 1846-1865. Pro-Quest British Periodicals online search tool of hundreds of nineteenth century journals and newspapers would have cut the time to degree by about 20%. Since then everyone’s been leaping. A Google search on the phrase ‘Leap in the Dark’ will produce about 42, 400,000 results. 14th Earl of Derby 117,000 results.
These expectations or hopes have been around for awhile. Personally I do not believe that the world changes come September 2012 – high fees especially for international students have been around for a long time. So this is less a leap in the dark and more a ‘skip in the dusk’ – a mere 3, 920,000 hits on Google.
