3. How does it work? Subscriber wants to call the Philippines e.g. From UK, Ireland etc. Subscriber dials a local number, then press “1” Call is connected It’s UNLIMITED!
4. Is the rate really fixed monthly? YES! Bayan does NOT charge the customer anything else aside from the Initial Payment. Succeeding monthly fee is fixed at €24.99
5. Will I get charged for local rates? Local calling charges from your telecom provider may be FREE. What does this mean? Local calls in your area may be FREE or charged at the local rate. The most that you would ever have to pay would be the local portion of the call if these are not already included in your mobile/landline calling plan. Contact your telephone service provider to find out how to minimize your call charges.
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9. How does this compare with other ways of communicating internationally?
10. Better than Online Chat Internet Chat FamilyTies Voice Quality Type & Talk using Internet Messengers Clear Lines Mobility & Convenience You have to be online at the same time. Reach your relatives anytime, even if they are on the go Price Pay for DSL abroad & in the Philippines Fixed Cost. It’s only you who pays. Additional Costs Broadband/DSL Plan Monthly Wi-Fi Buy a good PC PC Problems No Hidden Costs.
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12. Cheaper than Regular IDD IDD or Cards FamilyTies Voice Quality Unknown Quality Fast and clear connection Service Depends on provider Bayan Service Quality Price Hidden Costs Higher call charges Which brand to trust? Unlimited calling at fixed cost Convenience Must purchase PINs Choice of Wireless Landline or Fixed Landline
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15. Modes of Initial Payment (IRE) Several payment options are available to customers in IRELAND: Pay via Direct Cash or Cheque Deposit (Thru over-the-counter, Internet or phone banking) From any bank in the IRELAND; Please include customer’s name in the deposit slip for quick identification. BANK NAME: BANK OF IRELAND SORT CODE: 90 10 95 ACCOUNT NAME: BLUEFACE LTD ACCOUNT NUMBER: 202 253 97 Pay via post with a Cheque or Postal Order Cheque or Postal Order should be made payable to: BLUEFACE LTD This would have been mailed together with the completed Application form & Direct Debit form. Note: Postal Order can be obtained at any Irish Post office. 1 2
16. Method of Payment: Monthly Subscription Fee (IRE) The payment method for the Monthly Subscription Fee is: DIRECT DEBIT This would have been mailed with the Application form and Initial Payment.
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18. Direct Debit What is Direct Debit ? A Direct Debit is an instruction from a customer to their bank or building society authorising an organisation to collect varying amounts from their account, as long as the customer has been given advance notice of the collection amounts and dates.
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21. NO Will I be tied to a contract? No lock-in period for Family Ties subscribers
22. Serviceable Areas Quick Overview of Bayan’s Service Areas: METRO MANILA SOUTHERN LUZON (Bicol Region) Naga Albay Sorsogon Camarines Sur Camarines Norte EASTERN VISAYAS Tacloban Samar CENTRAL VISAYAS Iloilo MINDANAO Davao Agusan Del Norte Agusan Del Sur Misamis Oriental (CDO) South Cotabato Gen. San Soon to serve (by mid 2008): Cebu, Negros Occidental (Bacolod)