eLINKS Brochure

1. An Online
Communication Solution for
FFR Learning Professionals
Monday –Thursday
October 22 – 25, 2012*
Linking Optimized Learning
Delivery to Improved
Individual Performance
Register at
http://tinyurl.com/FFR-LINKS

2. Who Should Attend? The LINKS virtual learning event
is a multi-day online communication solution designed
specifically for the training and development of the FFR
Learning Professional community. This is an opportunity
for all:
- FFR Certified Facilitators,
- Coordinators/Producers, and
- Program Specific Trainers
such as Training and Curriculum Specialists,
and their Supervisors,
to meet in the virtual environment to link:
- individual performance,
- advanced skill and knowledge in learning delivery skills and
- become more accomplished in the selection and delivery of the vast
FFR Training curriculum.
Other FFR Professionals desiring to gain information about FFR Training prod-
ucts and delivery methodology are also invited to link-up.
FFR Training is chartered to consolidate and centralize all FFR curriculum. This
learning event links the curriculum to the FFR Customer Driven Business Strat-
egy components to train, reinforce development and recognize outstanding FFR
talent. LINKS is designed to develop highly skilled FFR Learning Professionals in
delivering desired business results.
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Registration is Easy! Register today for LINKS – It’s Free! The earlier you regis-
ter the more information you will receive about how to become comfortable in
the online communication solution whether you plan to attend it all, or just a
few sessions. You will be able to start networking right away, find your way to
your virtual theater, test your technology and never have to worry about pack-
ing a bag, hassling with check-in at the airport or negotiating for travel funds.
REGISTER
http://tinyurl.com/FFR-LINKS

3. Why an Online Communication Solution?
LINKS is your opportunity to spend four
intensive, six-hour, interactive days with other FFR
Learning Professionals who are all focused on
optimizing the learning experience in an innovative
environment.
Using your computer, the internet and your tele-
phone you will learn new skills, network across
the global FFR Learning Professional community and experience a
virtual solution to performance improvement.
LINKS will include interactive keynote plenary sessions from learning and devel-
opment professionals; small breakout sessions that include knowledge and skill
sharing through small group discussions and social networking experiences.
It’s A Learning Event! Clear your schedule now, just like you were heading out
of town. For the best LINKS experience, plan to attend as many appropriate
sessions as possible. Dedicate October 22-25 (23-26*), 2012 as your profes-
sional training days.
All technology is being tested to work on the NMCI and ONENET computer
systems, however sometimes the technology gremlins can impact delivery. Al-
ternate back-up systems, unofficial wi-fi, tele-working, etc. may be options that
you and your supervisor may choose to consider for the best learning experi-
ence. All sessions will require a telephone with toll free access or international
calling capability.
In order to accommodate our global work force, all sessions will be repeated
live. Some juggling of work schedules may be needed in some time zones.
Each rotation will begin at 8 am and 5 pm Central Daylight Time (CDT). On the
schedule below * indicates target audience, however you may attend either or
both sessions.
8 AM CDT = 5 PM CDT =
11 PM Guam *Next Day 8 AM Guam
10 PM Japan/Korea *Next Day 7 AM Japan/Korea
9 PM Singapore *Next Day 6 AM Singapore
*4 PM Bahrain/Greece Next Day 1 AM Bahrain/Greece
*3 PM Italy Spain Next Day 12 AM Italy/Spain
*7 PM Diego Garcia Next Day 4 AM Diego Garcia
3 AM Hawaii *Noon Hawaii
6 AM Pacific *3 PM Pacific
*9 AM Eastern 6 PM Eastern

4. Virtual – I’m not Interested. Face it! Face-to-face
interaction is desired by most learning professionals.
Serving others, seeing the “Ah-Ha” moment and watch-
ing others grow and develop are some of the greatest
rewards a learning professional can experience.
LINKS is an opportunity for learning professionals like you, to
set aside pre-conceived ideas about the virtual environment,
to be innovation leaders and to gain learning skills that provide Navy FFR team
with the skills to be tomorrow’s leaders. Give it a try! Following the LINKS
event we will gather participant input and experiences via an online survey.
Make time for a face-to-face social
event during the week of the digital
conference.
While LINKS is an online communication solution, there is still an oppor-
See a movie?
tunity for face-to-face interaction and knowledge sharing with other FFR
Bowl a game?
Learning Professionals. Use the LINKS Social Networking tool and make
time for Play a roundsocial event during the week. Reach out to your
a face-to-face of golf?
Eat lunch together?
local FFR Learning Professionals and....
Join a keynote session together...
See a movie...
Then, snap and post a picture of your
Go bowling....
LINKS – social event.
Play a round of golf...
Eat lunch together.....OR.....
Then, snap and post a picture
of your LINKS – social event.
Be creative, during the live event
you will be able to see how others
have linked-up!

5. Schedule and Agenda. This training agenda will enable you to gain compre-
hensive knowledge of the FFR Training culture, develop strategies for future
learning delivery, best practices and new delivery skills that will promote the
transfer of learning in the workplace. Skilled and committed FFR Learning
Professionals impact the services that Sailors, family members and the DOD
community around the world experience. Professionals talk about and leverage
skills and resources to improve our customers’ quality of life whether it is in a
MWR recreation program, a Fleet & Family Support Center, a
family housing home or grabbing a bite to eat.
FFR Learning Professionals are the LINKS to building
loyal customers.
TIME (CDT) DAY 1 OCTOBER 22, 2012*
8 AM or 5 PM Opening Session and Welcome
9 AM or 6 PM Don’t Just Deck Em Keynote
10:30 AM or Learning Transfer- The Missing Link Keynote
7:30 PM
9 PM Using Games for Learning Events
(This session will not repeat.)
TIME (CDT) DAY 2 OCTOBER 23, 2012*
8 AM or Eliminating Time Wasters -- Keynote
5 PM
9:30 AM or The Producer’s Human Performance Classroom Facilitating
6:30 PM Role in vTraining Technology and FFR Training Best Practices
NOON or Connecting Mgmt Work Skills Overview Using Adobe Tools
9 PM Actions to Training
TIME (CDT) DAY 3 OCTOBER 24, 2012*
8 AM or Engage & Sustain Multi-Tasking Audiences -- Keynote
5 PM
9:30 AM or Asynchronous Delivery Selling Through Stellar vILT Best Practices
6:30 PM Best Practices Service
NOON PM or Genuine Leadership Facilitator Certification FFR Mentoring Process
9 PM Overview Process
TIME (CDT) DAY 4 OCTOBER 25, 2012*
8 AM or Storytelling and Connecting to FFR Content -- Keynote
5 PM
9:30 AM or Needs Based Coaching Delivering On the Job vAdult Learning Techniques
6:30 PM Overview Training
NOON or 9 PM Rewards and Recognition

6. Don’t Just Deck Em!
Amy Glass, Senior Facilitator
Brody Professional Development
Monday, October 22, 9 AM OR 6 PM CDT*
Is impact missing from your slide decks? Modern presentations
need to be impactful and interesting – which means that, planning,
design and great delivery are all musts. This keynote focuses on
the effective planning and design of slide decks and helps the
presenter make the slides (and message) come alive creating a
lasting impact to the audience.
Learning Transfer: The Missing Link
Roy Pollock, Chief Learning Officer
The 6Ds Company
Monday, October 22, 10 AM OR 7 PM CDT*
In today’s rapidly changing environment, training plays a vital
role in enabling the Navy to fulfill its mission, provided the train-
ing is transferred out of the classroom and put to work on the
job. For many training programs, however, transfer is the weak-
est link; only a fraction of what is taught gets applied. In this
keynote we will see why transfer has historically been a weak
link and what we can do to strengthen it to ensure that training
delivers maximum value where it counts most.
Game On!
Andrew Kimball, Founder and CEO
QUBE Learning
Monday, October 22, 9 PM CDT
(*This session does not repeat live)
In this fun interactive learning session we will explore how
organizations are getting more learning bang for their buck
by using learning competition platforms to transform a wide
variety of training into engaging, effective game-based learning
modules. We will see examples of online and mobile learning
games, created at a fraction of the cost and time of traditional learning simulations that
have increased retention, boosted learner motivation, and accelerated time to learning.
We will also explore which learning topics are most suited to online and mobile learning
games and which are a waste of money.

7. Eliminating Time Wasters
Tom Drews, CEO and Founder
WhatWorks! Communications
Tuesday, October 23, 8 AM OR 5 PM CDT*
There are two kinds of time wasters. One is how we waste
our own time, and the second is how others waste our time.
During this session, we will share examples and then help
determine where we can free up the most time. Most partici-
pants are able to free up at least one hour in their workweek
by implementing this exercise.
Engage & Sustain Attention of A
Multi-Tasking Audience
Dr. Carmen Taran, Founder, Rexi Media
Wednesday, October 23, 8 AM OR 5 PM CDT*
Whether you are presenting via web meeting or face to face
you need a whole new set of skills to be effective in this world
of multi-taskers. This keynote will focus on how to engage
and sustain the attention of multitasking audiences.
Linking Stories to Learning
Kelly Leiker, Achieve Global
Thursday, October 25, 8 AM OR 5 PM CDT*
Storytelling and tailoring skills to make content more relevant
for individual audiences impacts the transfer of learning.
Learn how to make stories succinct, yet powerful, and how to
draw relevance from experience.
*Keynotes will be offered live two times.
Pick the time that works best for your schedule.

8. October 23, 9:30 AM OR 6:30 PM CDT
The Producer’s Role in virtual Instructor Led Training (vILT)
Lisa Nathan, FFR Master Virtual Producer
Delivering successful virtual learning events require a managed partner-
ship between the facilitator and the producer. This breakout will address
the producer’s roles and responsibilities and best practices when serving
as a virtual producer.
Human Performance Technology (HPT)
Sandy Keehner, Ph.D., CPT, Branch Manager, FFR Training
The science behind the development of FFR Learning Events is human
performance technology. This breakout will address how to find out the
need behind the need when training is requested and how to answer the
question, “Is training really the solution to the performance problem?”
Classroom Facilitating Best Practices
Amiee MacDonnell, Master Facilitator, Navy Region Japan
Classroom delivery is still the preferred learning delivery method. This
breakout will address best practices for delivering training and will
include an interactive session to share lessons learned. Come prepared
to share your best practices and learn from other FFR Learning Profes-
sionals.
October 23, NOON OR 9 PM CDT
Connecting Management Actions to Training
Anne Guetschow, Ms.Ed., Instructional Designer, FFR Training
Research proves that the manager’s involvement before and after a
learning event increases the value of learning. This breakout will connect
the manager and facilitator’s actions with learning events and discuss
conducting Pre/Post Training Meetings and the Behavior Demonstration
Checklist.
WorkSkills: Steps to Your Success
Tiffany Johnson Meikle, Master Facilitator, Navy Region Midwest
The WorkSkills curriculum provides line and staff support employees –
new hires as well as established employees – with fundamental skills for
achieving workplace success. These 2-hour, facilitated classroom based
learning events are available for all FFR Employees. Learn how Navy Re-
gion Midwest has successfully implemented these learning events in the
development of employees at the Deliver level.

9. Using Adobe Tools
Dean Pianta, Evolve Media, Adobe
Virtual learning is the wave of the future and the way ahead for many FFR
Training learning events and facilitated conference calls. This session will
address the tools, bells and whistles that are available in Adobe Connect
and how to use them to promote engagement and learning.
October 24, 9:30 AM OR 6:30 PM CDT
Best Practices for Asynchronous Delivery
Randy Sells, Instructional Specialist, FFR Training
Facilitating the FFR Professional Development for Managers Series or any
asynchronous learning event requires a specific set of skills to meet the
expectations of the learner in the virtual environment. This breakout will
focus on best practices and techniques for a successful facilitating experi-
ence.
Selling through Stellar Service
Ann Carlson, Achieve Global
Star Service introduces the foundational service language for FFR. This
session will introduce how two of the newest FFR learning events:
Guiding Customer Conversations and Expanding Customer Relations build
on this service culture. These learning events provide employees with
a proven Need Satisfaction Selling Process. These learning events use
language and context appropriate for those who often feel that they’re
really not salespeople. The skills will help FFR to both save money by
solving problems better and faster, and to make money through cross-
selling and up-selling.
Virtual Instructor Led Training Best Practices
Kelly Leikert, Achieve Global
Facilitating virtual Instructor Led Training (vILT) requires a specific set of
skills that combine using technology, a variety of voice tones and select-
ing the right words to use. This breakout will focus on best practices and
advanced facilitating techniques to facilitate virtual learning that promote
learning transfer and learner engagement.
October 24, NOON OR 9 PM CDT
Genuine Leadership Overview
Sandy Keehner, Ph.D., CPT, Branch Manager, FFR Training
So you want to become a Genuine FFR leader? This breakout will intro-
duce a Genuine Leadership development track for leaders across the N9
enterprise, review the purpose, process and payoff of the included mod-
ules and answer questions about how to successfully implement these
learning events at your installation.

10. I am a Star Service Facilitator, so what can I do next?
Julie K. Smith
Master Virtual Facilitator, FFR Training
FFR Training relies on the stellar cadre of certified facilitators around the
globe to deliver leadership, service and Navy-specific learning curriculum
in the classroom and virtual environment. Certification provides you with
the skills necessary to meet FFR’s expectations of the facilitator. This
breakout will review the criteria and new facilitator certification process
and the steps necessary to expand the breadth of your facilitation certifi-
cations.
FFR Mentoring Process
Andrea Williams
Intern/Mentor Program Manager, FFR Training
The FFR Training Branch piloted the new FFR Mentoring Process in Navy
District Washington in September 2012. This breakout will focus on the
new mentoring process, the roles of a mentor and protégé and how you
can help this groom future FFR leaders.
October 25, 9:30 AM OR 6:30 PM CDT
Needs Based Coaching
Stacy Cooper, Achieve Global
This breakout will introduce the newest learning event to complement
the skills learned in Coaching for Extraordinary Service (CfES). These four
new learning events in the FFR Genuine Leadership curriculum Shaping
a Motivational Workplace, Offering Rewards and Recognition, Realizing
Talent in Others and Giving Needs-Based Feedback build sustainable moti-
vation in your FFR team by creating an environment where their intrinsic
psychological needs are met.
Delivering On the Job Training
Ann Carlson, Achieve Global
We all deliver training on the job; however we might not always have the
skills to make it the most effective. This session will focus on the skills
used to effectively implement on the job training and how to ensure the
transfer of learning to the work place.
Virtual Adult Learning Techniques
Julie K. Smith, Master Virtual Facilitator, FFR Training
This learning event is designed to help you develop a clear understand-
ing of the adult learning techniques that will make you successful when
delivering virtual training. At the end of this learning event you will be
able to apply essential adult learning techniques to the virtual classroom;
maximize participant involvement; engage virtual participants and use
voice as a tool.

11. Training Support Awards Call for Nominations. Reward and
recognize the Outstanding Performers in our stellar cadre of
FFR Learning Professionals that either deliver or support the
delivery of the expansive FFR Training Curriculum including but
not limited to:
- Star Service,
- Genuine Leadership,
- FFR Professional Development for Managers Series,
- Program specific content such as:
- CARE, CYP Training and Curriculum
NGIS Certifications, Command Fitness Leaders, etc.
These rewards are designed to show our outstanding FFR Learning
Professionals:
- Our appreciation;
- Be appropriate for what the recipients have done to promote a
learning culture; and
- Acknowledge many positive outcomes.
Through these rewards FFR Training desires to make our outstanding FFR
Learning Professionals feel valued as knowledgeable, skilled and experienced
facilitators, producers and coordinators; communicate our confidence that
these outstanding FFR learning Professionals have the ability to make similar
future contributions; and help them identify the positive impact their contribu-
tion to our partnership has on the entire FFR organization.
For more information about how to nominate an
Outstanding FFR Learning Professional contact Randy Sells at
randy.sells@navy.mil, 901-874-6721/DSN 882.
Rewards & Recognition
You’re Stellar and It Shows!
October 25
Noon OR 9 PM CDT
Celebrate the Accomplishments of the Stellar Cadre of
FFR Learning Professionals
Recognize our Outstanding Performers