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IBM CIO Workplace Center of Excellence



Using an Apple iPhone, iPod
Touch & iPad at IBM




                                            © 2010 IBM Corporation
IBM CIO Workplace Center of Excellence


The need for change

     Employees are becoming increasingly mobile and require the ability to work
      anywhere, anytime from any device
     IBM has a production BlackBerry smartphone service with 27,000 users
      worldwide which is less than 7% of the IBM population. Why so few users?
       –Access is rigidly controlled by management
     Employees are requesting additional mobile options beyond BlackBerry (e.g.
      Apple iPhone) as well as tablets (e.g. Apple iPad).
     Mobility is treated an as additive service instead of a core service and
      management can turn off access to control costs. If an employee is willing to
      purchase a device and voice/data service, IBM should fund the internal
      service costs




2                                                                       © 2010 IBM Corporation
IBM CIO Workplace Center of Excellence


IBM CIO policy

    Employees are permitted to use personally owned client
    hardware for business purposes with management approval
    provided that IBM Security requirements (ITCS300) are
    adhered to. IBM Corporate Instruction 128 governs expense
    eligibility.




3                                                        © 2010 IBM Corporation
IBM CIO Workplace Center of Excellence


Devices

     iPhone 3G, 3GS, 4
      –Smartphone
      –iOS 4 and iPhone 4 now shipping
     iPod Touch
      –iPhone without the phone (cellular network),camera and
       GPS
     iPad wi-fi, 3G
      –Essentially a larger iPod Touch/iPhone


      All devices run Apple iOS, a variant of OS/X (new name for
       Apple Phone OS)


4                                                               © 2010 IBM Corporation
IBM CIO Workplace Center of Excellence


Links to articles on IBM SWG announcements


     IBM Lotus Collaboration Apps to Run on Apple iPad, iPhone
     IBM Brings Business-Grade Social Software to iPhone, Macs
     IBM on Apple – a wining combination
     IBM eyes the iPad
     IBM announces Lotus Traveler support for Apple iPad




5                                                                 © 2010 IBM Corporation
IBM CIO Workplace Center of Excellence


Apple iOS services

     Voice
     Rich media
     Virtual Private Network (VPN)
     Wi-fi
     Security
     Mail, calendar and contacts (web & rich client)
     W3 (intranet)
     Custom applications (web, rich client and hybrid)
     Document viewing, editing, sharing


6                                                         © 2010 IBM Corporation
IBM CIO Workplace Center of Excellence


iNotes Ultralight for Apple iOS


      Access Notes e-mail, calendar, and
       contacts directly through the embedded
       Apple iPhone/iPod Touch Safari browser
      Leverages Domino mail servers with HTTP
       server task enabled & iNotes Ultralight mail
       template
      Browser-based “pull” solution – no data
       stored on the iPhone




 7                                                    © 2010 IBM Corporation
IBM CIO Workplace Center of Excellence


Lotus Traveler for Apple iOS


      Two-way synchronization for
       mail, contacts and calendar on
       iOS devices
       –Leverages Microsoft
        ActiveSync protocol
      Leverages native Apple PIM
       features
      Lotus Traveler Companion
       application in the public Apple
       App Store to read encrypted e-
       mail



 8                                               © 2010 IBM Corporation
IBM CIO Workplace Center of Excellence


Security
 Relevant standard is ITCS300. Lotus Traveler with
  LMC clientless VPN is compliant. Cisco VPN with
  full w3 access is not compliant

 Device locked after 15 minutes, 90 day password
  expiration, device wipe after 10 invalid entries
    –Issue open with Apple where device lock can't be set
     to 30 minutes

 Set by iPhone security profile created by IBM which
  also includes VPN settings
    –Manually installed by user today. Potential Lotus
     Traveler device management in the future
    –Without policy, iPhone only has PIN password which
     is not ITCS300 compliant

 While 3GS devices include data encryption, the
  implementation does not meet IBM requirements
  and not approved for SPI data. It is hopeful that OS
  4.0 will address this issue


9                                                           © 2010 IBM Corporation
IBM CIO Workplace Center of Excellence


Mobile application development


      Web
        –Apple iOS includes a special version of the Safari web browser
        –Supports web standards (HTML 5, CSS, JavaScript etc.)


      Rich Client – Apple Software Developer Kit (SDK)
        –In December, 2009, IBM CIO signed an
         iPhone Enterprise Developer agreement with Apple to allow IBM to
         develop and deploy rich client applications inside IBM. Details
        –In January, 2010, IBM Software Group (Lotus) released its first iPhone
         application into the public App Store: Lotus Traveler Companion




10                                                                        © 2010 IBM Corporation
IBM CIO Workplace Center of Excellence



IBM Applications on Apple iOS

     w3, Whirlwind, iNotes, Lotus Traveler, Lotus Connections, Mobile
     Bluepages, Sametime, Voyage (World Wide Expense Reporting
     System), Lotus Traveler Companion, LotusLive Meetings




             Want to develop an application for iOS? Get the details here

11                                                                   © 2010 IBM Corporation
IBM CIO Workplace Center of Excellence




Business-oriented third-party applications

      Apple Keynote
       –Create and deliver presentations on the iPad (e.g. PPT)
      DropBox
       –File sharing. Access files on iOS devices and sync shared
        folders with laptops (great for accessing presentations)
      TripIt
       –Manage travel – airlines, hotels, etc.
      Citrix Receiver
       –Access desktop applications on iOS devices


12                                                         © 2010 IBM Corporation
IBM CIO Workplace Center of Excellence




Apple wish list

     ●   Extend 15 minute password lockout to 30 (IBM
         standard)
     ●   Separation of “work” and “personal” functions/data
      Ability to use iOS devices for Sensitive Personal
       Information (SPI) like BlackBerry (encryption)
      Open Document Format (ODF) support
      Improved enterprise application deployment
       capabilities



13                                                   © 2010 IBM Corporation

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Apple iPhone and iPad at IBM

  • 1. IBM CIO Workplace Center of Excellence Using an Apple iPhone, iPod Touch & iPad at IBM © 2010 IBM Corporation
  • 2. IBM CIO Workplace Center of Excellence The need for change  Employees are becoming increasingly mobile and require the ability to work anywhere, anytime from any device  IBM has a production BlackBerry smartphone service with 27,000 users worldwide which is less than 7% of the IBM population. Why so few users? –Access is rigidly controlled by management  Employees are requesting additional mobile options beyond BlackBerry (e.g. Apple iPhone) as well as tablets (e.g. Apple iPad).  Mobility is treated an as additive service instead of a core service and management can turn off access to control costs. If an employee is willing to purchase a device and voice/data service, IBM should fund the internal service costs 2 © 2010 IBM Corporation
  • 3. IBM CIO Workplace Center of Excellence IBM CIO policy Employees are permitted to use personally owned client hardware for business purposes with management approval provided that IBM Security requirements (ITCS300) are adhered to. IBM Corporate Instruction 128 governs expense eligibility. 3 © 2010 IBM Corporation
  • 4. IBM CIO Workplace Center of Excellence Devices  iPhone 3G, 3GS, 4 –Smartphone –iOS 4 and iPhone 4 now shipping  iPod Touch –iPhone without the phone (cellular network),camera and GPS  iPad wi-fi, 3G –Essentially a larger iPod Touch/iPhone All devices run Apple iOS, a variant of OS/X (new name for Apple Phone OS) 4 © 2010 IBM Corporation
  • 5. IBM CIO Workplace Center of Excellence Links to articles on IBM SWG announcements  IBM Lotus Collaboration Apps to Run on Apple iPad, iPhone  IBM Brings Business-Grade Social Software to iPhone, Macs  IBM on Apple – a wining combination  IBM eyes the iPad  IBM announces Lotus Traveler support for Apple iPad 5 © 2010 IBM Corporation
  • 6. IBM CIO Workplace Center of Excellence Apple iOS services  Voice  Rich media  Virtual Private Network (VPN)  Wi-fi  Security  Mail, calendar and contacts (web & rich client)  W3 (intranet)  Custom applications (web, rich client and hybrid)  Document viewing, editing, sharing 6 © 2010 IBM Corporation
  • 7. IBM CIO Workplace Center of Excellence iNotes Ultralight for Apple iOS  Access Notes e-mail, calendar, and contacts directly through the embedded Apple iPhone/iPod Touch Safari browser  Leverages Domino mail servers with HTTP server task enabled & iNotes Ultralight mail template  Browser-based “pull” solution – no data stored on the iPhone 7 © 2010 IBM Corporation
  • 8. IBM CIO Workplace Center of Excellence Lotus Traveler for Apple iOS  Two-way synchronization for mail, contacts and calendar on iOS devices –Leverages Microsoft ActiveSync protocol  Leverages native Apple PIM features  Lotus Traveler Companion application in the public Apple App Store to read encrypted e- mail 8 © 2010 IBM Corporation
  • 9. IBM CIO Workplace Center of Excellence Security  Relevant standard is ITCS300. Lotus Traveler with LMC clientless VPN is compliant. Cisco VPN with full w3 access is not compliant  Device locked after 15 minutes, 90 day password expiration, device wipe after 10 invalid entries –Issue open with Apple where device lock can't be set to 30 minutes  Set by iPhone security profile created by IBM which also includes VPN settings –Manually installed by user today. Potential Lotus Traveler device management in the future –Without policy, iPhone only has PIN password which is not ITCS300 compliant  While 3GS devices include data encryption, the implementation does not meet IBM requirements and not approved for SPI data. It is hopeful that OS 4.0 will address this issue 9 © 2010 IBM Corporation
  • 10. IBM CIO Workplace Center of Excellence Mobile application development  Web –Apple iOS includes a special version of the Safari web browser –Supports web standards (HTML 5, CSS, JavaScript etc.)  Rich Client – Apple Software Developer Kit (SDK) –In December, 2009, IBM CIO signed an iPhone Enterprise Developer agreement with Apple to allow IBM to develop and deploy rich client applications inside IBM. Details –In January, 2010, IBM Software Group (Lotus) released its first iPhone application into the public App Store: Lotus Traveler Companion 10 © 2010 IBM Corporation
  • 11. IBM CIO Workplace Center of Excellence IBM Applications on Apple iOS w3, Whirlwind, iNotes, Lotus Traveler, Lotus Connections, Mobile Bluepages, Sametime, Voyage (World Wide Expense Reporting System), Lotus Traveler Companion, LotusLive Meetings Want to develop an application for iOS? Get the details here 11 © 2010 IBM Corporation
  • 12. IBM CIO Workplace Center of Excellence Business-oriented third-party applications  Apple Keynote –Create and deliver presentations on the iPad (e.g. PPT)  DropBox –File sharing. Access files on iOS devices and sync shared folders with laptops (great for accessing presentations)  TripIt –Manage travel – airlines, hotels, etc.  Citrix Receiver –Access desktop applications on iOS devices 12 © 2010 IBM Corporation
  • 13. IBM CIO Workplace Center of Excellence Apple wish list ● Extend 15 minute password lockout to 30 (IBM standard) ● Separation of “work” and “personal” functions/data  Ability to use iOS devices for Sensitive Personal Information (SPI) like BlackBerry (encryption)  Open Document Format (ODF) support  Improved enterprise application deployment capabilities 13 © 2010 IBM Corporation