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@Ramon_DeLeon
#INBOUND13
Start with a question:
How do I want to make my
audience feel?
Customer Service
4-19-2009
TINYURL.com/WOWYOU
169,000
impressions
Twittamentary
Emotional Based Service
Emotional Based Service
Emotion Spreads
1 You need the right tools
2 Don’t forget about Empathy
3 It better be MOBILE!
4 Focus on being Focused
5 Hack the rules by creating them!
Closing Thoughts
Work,
Play
&
Create
With
The
Passion
Of
A
Child!

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