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Facilitating Knowledge Transfer and Retention in the Modern Workplace The Sebel, Melbourne 18 February 2008 Chris Fletcher—Director,  Knowledge Management Asia Pacific region Deloitte Consulting Shift Happens: how to share knowledge in a network centric world Source: Flickr: checco
The World is Flat! ,[object Object],Globalisation 2.0: circa 1800 - 2000 Globalisation 3.0: circa 2000 to today
Drivers of a Networked World Web 2.0 Societal / Social Change Network Centric World Participation Culture Economics of Change
Evolving: Web 2.0 Flickr: maruisv ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The rise of the participation culture Me! Me! Me! Me! Flickr: Robin Tremblay Flickr: Milapsinh Jadeja Flickr: Layne Crane Flickr: Sophiandy Flickr: Hasan E Beton US
The Economics of Change
Social Change Awareness of climate change Media generated debate on issues in society A move back to  community roots Empowering the individual to  lead change in the community Corporate Social Responsibility  as a strategy, not a cost
“ The new currency won’t be intellectual capital. It will be social capital  – the collective value of whom we know and what we’ll do for each other.” — James Kouzes, co-author of The Leadership Challenge ……… the new face of Knowledge
The impact of Social Capital on Knowledge A change in the KM model……… Content and Collection Older thinking Context and Connection Newer thinking
The future of Knowledge in a Networked World Networked World Context and Connection Collaboration
So what is up with collaboration? Network Analysis Making sense of complex problems Reputation Capital Virtual AND Physical
Organisational Network Analysis Source: The Hidden Power of Social Networks – Rob Cross / Andrew Parker
Organisational Network Analysis Director Manager Snr Manager Snr Exec Analyst Consultant Deputy Mgr Level
Reputation capital
Making sense of complex problems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],“ Context is the most important word in management, and the most neglected”
Virtual and physical interaction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Rethinking Collaboration in the 21 st  Century
Changing focus – a networked world is here
The value is not in the delivery of knowledge, but in the alchemy of knowledge, in the ability to connect thoughts that weren't previously connected
A member firm of Deloitte Touche Tohmatsu

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Shift Happens: how to share knowledge in a network centric world

  • 1. Facilitating Knowledge Transfer and Retention in the Modern Workplace The Sebel, Melbourne 18 February 2008 Chris Fletcher—Director, Knowledge Management Asia Pacific region Deloitte Consulting Shift Happens: how to share knowledge in a network centric world Source: Flickr: checco
  • 2.
  • 3. Drivers of a Networked World Web 2.0 Societal / Social Change Network Centric World Participation Culture Economics of Change
  • 4.
  • 5. The rise of the participation culture Me! Me! Me! Me! Flickr: Robin Tremblay Flickr: Milapsinh Jadeja Flickr: Layne Crane Flickr: Sophiandy Flickr: Hasan E Beton US
  • 7. Social Change Awareness of climate change Media generated debate on issues in society A move back to community roots Empowering the individual to lead change in the community Corporate Social Responsibility as a strategy, not a cost
  • 8. “ The new currency won’t be intellectual capital. It will be social capital – the collective value of whom we know and what we’ll do for each other.” — James Kouzes, co-author of The Leadership Challenge ……… the new face of Knowledge
  • 9. The impact of Social Capital on Knowledge A change in the KM model……… Content and Collection Older thinking Context and Connection Newer thinking
  • 10. The future of Knowledge in a Networked World Networked World Context and Connection Collaboration
  • 11. So what is up with collaboration? Network Analysis Making sense of complex problems Reputation Capital Virtual AND Physical
  • 12. Organisational Network Analysis Source: The Hidden Power of Social Networks – Rob Cross / Andrew Parker
  • 13. Organisational Network Analysis Director Manager Snr Manager Snr Exec Analyst Consultant Deputy Mgr Level
  • 15.
  • 16.
  • 17. Rethinking Collaboration in the 21 st Century
  • 18. Changing focus – a networked world is here
  • 19. The value is not in the delivery of knowledge, but in the alchemy of knowledge, in the ability to connect thoughts that weren't previously connected
  • 20. A member firm of Deloitte Touche Tohmatsu