The document discusses key aspects of employees in the BPO industry, referred to as "Employee 2.0". It notes that these employees are typically young, between 18-35 years old, and represent young India. It describes their preferences for using the internet and mobile devices over traditional media like newspapers, landlines, and television. The document also outlines how social media platforms like Facebook and Twitter are popular ways for Employee 2.0 to engage and express themselves. Finally, it discusses the importance of monitoring Employee 2.0 through their online activities and social media in order to understand what drives engagement and address any emerging issues.
8. They believe that Internet is the new hangout
place.
Facebook and Twitter are happening!
9. All kind of contents are going mobile. It offers
them more options to be heard and self
expressed.
10. They believe Email is too personal and is
communication platform for the parents.
11. Behavior 2.0 lab
Behavior 2.0 lab discusses what are the critical behavior elements of the new age employee. It also
discusses the factors influencing employee engagement.
30. Monitoring Employee 2.0 lab
Employee 2.0 is difficult to manage. They are educated, informed, active, and most importantly
engaged. Monitoring employee 2.0 lab discusses what are the critical elements to monitor the
employee 2.0
31. Who is driving the share of conversation for your
brand?
32. What are the top issues that matter to your
employees?.
33. Where your employee lives online? What are
the engagement tools your employee is engaged
with?
34. How you can add value to your employees and to
the company?