Slide deck from DevLearn11 Management Xchange session

1. Feel the Need
to Manage
Learning?
Charles Jennings
Internet Time Alliance
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2. The Oxford
Dictionary of
Misused Words
‘learning’
‘management’
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3. “Learning is the
ability to acquire
new ideas from
experience and
retain them as
memories”
Eric Kandel
Columbia University
(Nobel Laureate for work on
Learning & Memory)
3

4. “Management is
something you
can apply to
industrial
processes, not
learning”
“the process of dealing
with or controlling things
or people”
Oxford English Dictionary
4

5. Manage or Control?
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6. wild horses?
Photograph:Ian Sanderson
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7. 7

8. If You Want to Control Wild Horses…
…use a whip
Photograph of ‘Scobie’ stockwhip used with
permission:
Mike Murphy, Murphy Whips
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9. We can control
wild horses or
manage
a rail network
but let’s not be
fooled into
believing we can
‘manage’ learning
…
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10. We need to
manage some
processes
around learning..
… but only some
of them
It’s impossible to manage learning itself
(unless you’re the one who’s learning)..
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11. Learning
Management
a 19th & 20th
century concept
11

12. The First LMS
user interface
Programmed
Logic
Automated
Teaching
Operations
Developed 1960
University of Illinois
Urbana-Champaign
Photographs circa 1972
12

13. The First LMS
back-end servers
ILLIAC – IV
Illinois
Integrator
And
Automatic
Computer
13

14. The World of Training Focused
the First LMS Throughput in the
1,000,000s
Standardisation
14

15. Keeping up with
Change
.-- .... .- - / .... .- -
.... / --. --- -.. / .--
.-. --- ..- --. .... -
15

16. Di-dah-dah Di-di-di-dit
Di-dah Dah, Di-di-di-dit
Di-dah Dah Di-di-di-dit,
Dah-dah-dit Dah-dah-
dah Dah-di-dit, Di-dah-
dah Di-dah-dit Dah-dah-
dah Di-di-dah Dah-dah-
dit Di-di-di-dit Dah
16

17. The first message
sent by
Samuel Morse’s
“What hath God electric telegraph -
wrought” 1836
17

18. - .... . / .. -.. . .- /
--- ..-. / .-..
-- ... / .- ... / .- / “-- .-
-. .- --. . .-. /
--- ..-. / .-.. . .- .-. -. ..
-. --. ” / …-. --- - /
--.- ..- .. - . / -.. . .- -.. /
-.-- . - --..-- / -... ..- - /
-. --- / -.. --- ..- -... - /
‘-.. -.-- .. -. --. ’
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19. the idea of LMS
as a “manager of
learning”
translation
…not quite dead
yet, but no doubt
‘dying’
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20. Keeping up with Timeline of
Change Telecommunications
1988
World
Wide
1971 First Web
1948 First Microprocessor
Electronic
Computer
1986 2011
& Mobile
Transistor Telephones
1906 Radio 1969
communication Birth of
by voice the
Internet
1923
Invention
1881 of
1837 Marconi Television
Telegraph invents
(using Wireless
Morse Many LMS systems are
Code) still designed for this world
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21. Transmogrification*
Talent
(new Approaches)
Training
Department
Brand
Training
Learning & (New Media)
Admin LMS
Systems Development
Internal
Personal Comms
Knowledge (Social Tools)
Management
* trans·mog·ri·fy (tr ns-m g r -f , tr nz-). tr.v. trans·mog·ri·fied,
trans·mog·ri·fy·ing, trans·mog·ri·fies. To change into a different
shape or form
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22. Let’s talk about
LMS for what
most are:
COMPLICATED
TRAINING
ADMINISTRATION
SYSTEMS
22

23. …TRAINING
ADMINISTRATION
SYSTEMS
.. trying to grow into
the emerging culture
of individualised and
workplace learning..
23

24. ..but finding it
difficult to leave
Frederick
Winslow Taylor
behind
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25. or
PRODUCT MANAGEMENT
COURSE
COMPLIANCE KNOWLEDGE SKILLS
COURSES COURSES COURSES
VENDING
MACHINES*
* Dr Marc Rosenberg, Oxford
Union Debate on eLearning
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26. If you think you
need an LMS:
you could try
something like
this.. USB Stick
.. or this one
mobile performance platform
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27. Learning at the
Speed of Business the speed of 21st
century social
business is
forcing us to
re-think both
“learning”
..and “learning
management”
27

28. Dismantling
out-of-date
systems
As the world becomes more
instrumented, interconnected
and intelligent and the
population continues to The Social Business:
embrace social computing, Advent of a New Age
today’s enterprises face the IBM 2011
dawn of a new era – the era of
the Social Business*
http://www.ibm.com/smarterplanet/global/files/
us__en_us__socialbusiness__epw14008usen.pdf 28

29. Learning Categories
10%
Formal Structured Dependent
L&D can Learning (FSL) Formal Directed
(Instruction)
Formal / Dependent
Learning (FSL)
manage
20% (‘through
others’)
Group Directed Informal / Self-
Learning (GDL) Directed /
Interdependent Interdependent
(Social & Learning (GDL, IOL or
Self-Directed Collaborative) PDL)
L&D can
support Intra-Organisational Informal 70% (through
Learning (IOL)
experience and
practice)
Personal Directed Informal / Self-
Learning (PDL) Directed / either
Independent Interdependent or
Accidental & (Supported by tools & Independent (GDL,
Serendipitous Undirected Information) IOL, PDL or ASL)
L&D can Learning (ASL)
learn from
Background : Harold Jarche & Jane Hart
http://www.c4lpt.co.uk/blog/2010/03/04/categorising-learning-some-more-thoughts/
http://www.jarche.com/2010/03/interdependent-learning
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30. how do we the
manage 90%?
Wrong
Question!
..embracing, encouraging and
supporting the ‘70’ and ‘20’ is part of a
greater workplace cultural change
30

31. Please let me know if
“Learning is the you’re aware of an LMS
ability to acquire out there that can manage
this process.
new ideas from
experience and
retain them as
memories”
Eric Kandel
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32. Charles Jennings § Strategic Consultancy
Internet Time Alliance § Learning & Performance Audits
Duntroon Associates § Workplace Learning Reviews
§ 70:20:10 Consultancy
email: charles@duntroon.com
Web: www.duntroon.com § Informal & Social Learning Consultancy
Twitter: @charlesjennings § Workshops & Webinars
LinkedIn: charlesjennings
Skype: charlesjennings § Support & Mentoring for Transformation
& Change Programmes
Blog: charles-jennings.blogspot.com
§ Strategic Learning and Performance
(or from www.duntroon.com)
Consultancy and Workshops
Internet Time Alliance
www.internettimealliance.com
Blog: http://internettime.posterous.com
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