Designing the technology for social good is not enough. It has to be useful for the end user. We focus on solution designs on the end user's context and level of knowledge. By closely co-developing tools with our users, the tools are more effective and resilient in the oftentimes harsh environments where they are used -- regardless of differences in language, literacy levels, or types of technology available.

1. Bridging the CLICK TO ADDHuman-Centered Design
Digital Gap through TITLE
Channe Suy, Product to ner
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subtitle

2. our niche
We design and use open source technology tools to help partners
so partners can better deliver critical services in their communities
overview

3. projects
Our approach facilitates collective action by local partners, and is being successfully applied globally.

4. The iLab Southeast Asia is a
locally run innovation lab
based in Phnom Penh,
focused on the sustainable
design and development of
technologies for social good.
Local Design of Applications and
Programs
innovation
accelerates
Open network of Government, NGOs,
Private Sector, informal associations

5. Design gaps for community user
Technology designed and built remotely
User has low knowledge on basic technology skill
Literacy and language barrier
Cost and sustainability

6. How do we work ?
Design locally base on user
context and resources
Validate the design and get
input from end user
Test the prototype design
earlier e.g. using Wizard of
Oz technique
Agility

7. Example: SMS system design for reporting
from grassroots
Check existing device
infrastructure
Validate the SMS syntax
with end user
Test the design with end
user using Wizard of
Oz technique

8. Example: SMS system design for reporting
from grassroots
Observe user
interaction and
understanding
Get their
feedback

9. Improve the design based on user adoption
Example: SMS reporting
from health center
Problem
middle age health center
staff to type SMS alphabet
character to send report

10. Improve the design based on user adoption
Solution: Reporting Wheel,
user select disease and
case number then just SMS
the code

11. Example: Design a participatory system
Challenges:
Literacy and language barrier
without coding

12. Example: Design a participatory system
Solution:
Voice based
platform using
normal phone call

13. Example: Design a participatory system
Easy to use web
interface for
project manager
to design their
own IVR
program without
coding.

14. User Voice