End To End Managed Services With Kaseya And Autotask. How to increase the value you provide to your customers while decreasing your workload. This presentation is great for IT Service organizations looking to boost their productivity.

1. End to End Managed ServicesKaseya and Autotask Chad Gniffke Sr. Product Marketing Manager - Kaseya Twitter.com/chadgniffke

2. I Love Chocolate My momma always said, "Life was like a box of chocolates. You never know what you're gonna get."

3. My momma always said, “working on the help desk was like a box of chocolates. You never know what you're gonna get."

4. A Show Of Hands?

5. What is Kaseya? End to End Managed Services with Kaseya & Autotask

6. Kaseya IT Automation Platform PC Remote Control/Remote Support Patch Management Computer Audit and Discovery Remote Desktop Management LAN and Windows Monitoring Help Desk and Trouble Ticketing Software Deployment & Systems Management Network Policy Management Backup and Disaster Recovery Anti-Virus, Anti-Spyware and Rootkit Protection Cross Platform Support (PC and MAC) Machine "Personality" Management Power Management (User State)

7. Kaseya Network Managed Location #1Mixed LAN Macs PCs Managed Location #2Remote Remote Admin Task Your Location ManagedLocation #3Active DirectoryLAN Task

8. Is Kaseya Truly the Industry Leader? End to End Managed Services with Kaseya & Autotask

9. Global Market Leader in Managed Services Software Started in 2000

10. Global Market Leader in Managed Services Software Global Footprint

11. Global Market Leader in Managed Services Software Over 3,500 Customers

12. Global Market Leader in Managed Services Software Over Half of the Top 100

13. Global Market Leader in Managed Services Software 50% - Top 25 in Revenue

14. Global Market Leader in Managed Services Software 75% - Top 25 in Growth

15. Global Market Leader in Managed Services Software 50% - Top 25 in Endpoints

16. Global Market Leader in Managed Services Software No Debt

17. Global Market Leader in Managed Services Software Profitable

18. Global Market Leader in Managed Services Software No Masters But Our Customers

19. What We Offer Reduce The Hassle of IT Monthly Recurring Revenue You Host or We Host Earning to grow rather than growing to earn No debt, no outside investor Ask other vendors what their vision is. Do they have outside investors who are dictating their vision?

20. Executive Summary “You can only improve something if you can measure it”. - Somebody Important

21. Why Are Companies Not Integrating Kaseya & Autotask? End to End Managed Services with Kaseya & Autotask

22. Integration – Why Not?

23. What can you gain by integratingboth products?

24. Integration Benefits

25. Integration Benefits

26. Integration Benefits

29. Be “The Toyota Way” The 14 Principles of TPS (Toyota Product System) #2. Create a continuous process flow to bring problems to the surface. #5. Build a culture of stopping to fix problems, to get quality right the first time. #6. Standardized tasks and processes are the foundation for continuous improvement and employee empowerment. #8. Use only reliable, thoroughly tested technology that serves your people and processes. #14. Become a learning organization through relentless reflection (hansei) and continuous improvement (kaizen).

30. Success Driven Alerts to Ticketing Start with the Purple Cow

31. Success Driven Alerts to Ticketing Use Kaseya to self-heal first!

32. Success Driven Alerts to Ticketing Alert Should Be Obvious

33. Eliminate false alarms Should demand an action Success Driven Alerts to Ticketing

34. Establish Protocol Run book & SLA Success Driven Alerts to Ticketing

35. Success Driven Alerts to Ticketing Never stop digging Never be satisfied Continuous improvement (kaizen)

36. Vince Plaza – Team Logic IT TeamLogicIT, Vice President of IT TeamLogicIT is headquartered in Mission Viejo, CA Offering Managed Services since 2004 Managing 4,000+ Kaseya devices Company website: www.teamlogicit.com

37. Bret Jones – Polar Systems PolarStar Network Services, Practice Manager Polar Systems is located in Portland Oregon, 1981 Offering Managed Services since 2000 Managing 1000+ devices on Kaseya Company Website: www.polarsystems.com Managed Services Website: www.polarstarservices.com

38. Curt Frierson – Safe Systems Safe Systems, EVP, Technology & Education Safe Systems is headquartered in Alpharetta, GA Ongoing Managed Services since Managing 12,000+ devices on Kaseya Company Website: www.safesystems.com

39. Kaseya to Autotask Maximizing Efficiency with ServiceDesk Presidential Ball Room A – 11:45 Lincoln D – 1:40PM Add Ticket Email Service from Kaseya to Autotask

40. Question and Answer End to End Managed Services with Kaseya & Autotask