Knowledge management can help organizations improve their Return On People (ROP).

1. "Some drink at the fountain of knowledge...others just gargle."

2. Working Knowledge Making Knowledge Management and Collaboration Work For You By Craig Mathews IS Director, McKim & Creed

3. Share Your Knowledge!

4. “ The only irreplaceable capital an organization possesses is the knowledge and ability of its people. The productivity of that capital depends on how effectively people share their competence with those who can use it.” Andrew Carnegie

7. Knowledge Management

8. “ Like sand in a beach house, information gets in everywhere” Thomas A. Stewart

10. Philosophy Lesson

11. Knowledge is Power Francis Bacon

12. Knowledge is Power Francis Bacon Or Is It?

13. What good is knowledge if it’s not used?

14. It is only the Application of Knowledge that leads to Power

15. “ Information and knowledge are the thermonuclear competitive weapons of our time. Knowledge is more valuable and more powerful [if applied] than natural resources, big factories, or fat bankrolls.” Thomas Stewart

16. Chronic Corporate Condition: Brain Cramp

17. “Ages” of the Century

18. “Ages” of the Century No more Brain Cramp!

19. Intellectual Capital

20. Hugh MacDonald, Futurologist, ICL Intellectual Capital is “knowledge that exists in an organization that can be used to create differential advantage”

21. Thomas A. Stewart Intellectual Capital : Intelligence becomes an asset when free-floating brainpower is given a coherent form; when it is captured in a way that allows it to be described, shared, and exploited; and when it can be deployed to do something that could not be done if it remained scattered… Intellectual capital is packaged useful knowledge.

22. Thomas A. Stewart Intellectual Capital : Packaged useful knowledge.

25. and Knowledge Management is “the systematic leveraging of information and expertise to improve organizational innovation, responsiveness, productivity and competency.”

26. Brooke Akers Knowledge Management is “the process of drawing upon the collective wisdom of employees and data repositories on behalf of company goals.”

27. Patel and Fenner Knowledge Management is “the harnessing of a company’s collective expertise wherever it resides, and the distribution of that expertise to the right people at the right time.” September/October 1998

28. Patel and Fenner Knowledge Management is “the harnessing of a company’s collective expertise wherever it resides, and the distribution of that expertise to the right people at the right time.” September/October 1998 Good Stuff!

31. It’s always helpful to have a large inventory!

32. But how do we account for it?

33. “ It has been 500 years since Pacioli [the founder of accounting] published his seminal work on accounting and we have seen virtually no innovation in the practice of accounting - just more rules” David Wilson Partner, Ernst & Young

34. “ The components of cost in a product today are largely R&D, intellectual assets, and services. The old accounting system, which tells us the cost of material and labor, isn’t applicable.” Edmund Jenkins Partner, Arthur Andersen

36. What could you do with the right knowledge?

37. This little bit of knowledge can make or break a business! Tom Peters, Circle of Innovation

39. “ We needed a way to transfer our allegiance from the product line to the engineering practice. Communities of practice are the bridge.” Skip Hovsmith National Semiconductor

40. Community of Practice An informal group with at least one core common interest that advances each member’s skills and expertise through community

45. Knowledge Management Knowledgebases Intellectual Capital Data Mining Data Marts Data Warehouses Decision Support Systems EIS

46. Knowledge Management Knowledgebases Intellectual Capital Data Mining Data Marts Data Warehouses Decision Support Systems EIS Where Do We Start?

47. Knowledge should be intuitively organized for easy access

51. “ Information systems put the onus of asking the right question on the user of the system. Knowledge management systems, correctly implemented, shift that burden to the system.” Thomas Koulopoulos

53. Thomas A. Stewart, Intellectual Capital Company’s Capital

54. Working Knowledge A Break from the Routine

56. Bob Guns, The Faster Learning Organization “ The essence of a team is the members’ interdependence. Each team member needs the others to get the work done; a team can’t succeed if even one member doesn’t do his or her job. Interdependence builds collaboration, and these two qualities lead to a high-performing team.”

59. Take the Test

61. Development of VC

63. Tom Peters My Hero! “ Success in the marketplace today is directly proportional to the knowledge that an organization can bring to bear, how fast it can bring that knowledge to bear, and the rate at which it accumulates knowledge.”

65. Wanna KNOW More? www.mckimcreed.com/knowledge

66. Go play golf!