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Workforce
Optimization




               Guiding Your Business Performance
When you’re ready to boost your business’s
   performance and inject it with the infrastructure it
needs to breeze past the competition, there’s no better
     choice than Insperity Workforce Optimization .
                          TM                        SM
You became a business owner…
To call the shots? To provide more for your family? To make   At Insperity, we take the time to learn your business, feel
a difference in your life?                                    the pulse of your company culture, identify your pain points
                                                              and examine what differentiates you from the competition.
No matter what your reasons were, you’re making it            Your Insperity Business Performance Advisor’s sole purpose
happen, but it can be tough and lonely at the top. You        is to help you chart a course to success, so you can move
need to grow, you need to increase revenue and you need       your business forward with full confidence.
to take care of your people. You also need to ensure your
company is protected against potential litigation and         Introducing Insperity Workforce
regulatory fines and penalties. It’s a lot for one person
to handle, but you don’t have to face it alone.               Optimization
                                                              When you’re up against the headwinds of competition,
Every captain needs a navigator. Meet                         no one puts gusts in your sails better than your employees,
                                                              and when you align your people strategy with your business
your Business Performance Advisor.                            strategy, you’re in for smooth sailing. That’s the idea behind
For 25 years, InsperityTM has been providing business         Insperity Workforce Optimization. It’s a bundled service that
owners with services tailor-made to maximize opportunities    maximizes employee productivity and relieves you of the
for growth and profitability. We offer a combination of       burdens of daily administrative duties, so you can focus on
human resources (HR) and business solutions that is the       your top business initiatives.
most comprehensive business performance offering in the
marketplace, delivering administrative relief, big company
benefits, reduced liabilities and a systematic way to
improve productivity.
The power behind Insperity Workforce
                                                                  Optimization: the co-employment model
                                        Your y
                                           an                     With our co-employment model, your company enters
                                      Comp
           ity                                                    into an agreement with us to establish a three-way
   Insper                                                         relationship between you, your employees and Insperity.
                                                                  In place of the traditional employer/employee relationship,
                                                                  Insperity stands shoulder to shoulder with you as a
                                                                  co-employer. We share or absorb many of your
                                                                  employer-related responsibilities and risks to give your
                                                                  company a competitive edge.
                             ees
                      E mploy                                     The result: you’ll actually gain more control of your
                                                                  business than ever before because you’ll be able to take
                                                                  your focus away from time-consuming daily tasks and
                                                                  apply your energy directly toward achieving your goals.




                                                                                              PPACA




Did You Know?
                                                                                             HCEARA
                                                                                              ARRA
                                                                                               HIRE
                                                                                               GINA
                                                                                              HEART
                                                                                             MHPAEA
                                                                                             WRERA
When it comes to government compliance                                                          PPA
                                                                                               AJCA
demands, the odds are stacked against                                                          MMA
                                                                                             EGTRRA
employers                                                                                    WHCRRA
                                                                                             TRA ’97
The number of employment-related government regulations has                                   SBJPA
                                                                                              HIPAA
doubled since the 1980s, with no end in sight. Instead of struggling                          MHPA
to keep up with this spiraling trend, Insperity can help you with                            NMHPA
                                                                                             USERRA
government reporting and agency interface, unemployment                                        URA
claims management and wage claims and audits.                                                 FMLA
                                                                                               UCA
                                                                                               ADA
                                                                                              DFWA
                                                                                               IRCA
                                                                                             TRA ’86
                                                                                             COBRA
                                                                                              DEFRA
                                                                                                REA
                                                                                              TEFRA
                                                                                               PDA
                                                                     PDA
                                                                                              ERISA
                                                                    ERISA
                                                                                              OSHA
                                                                    OSHA
                                                                                              ADEA
                                                                    ADEA
                                                                                               CRA
                                                                     CRA
                                                                                               FUTA
                                          FUTA                      FUTA
                                                                                               FLSA
                                          FLSA                      FLSA
                                                                                               FICA
                                          FICA                      FICA
                                                                                               NLRA
                                          NLRA                      NLRA
                                                                                          COMMON LAW
            COMMON LAW                COMMON LAW                COMMON LAW
                                                                                            CASE LAW
              CASE LAW                  CASE LAW                  CASE LAW
                                                                                           LOCAL LAWS
             LOCAL LAWS                LOCAL LAWS                LOCAL LAWS
                                                                                           STATE LAWS
             STATE LAWS                STATE LAWS                STATE LAWS

            1900 REGULATIONS         REGULATIONS IN 1940       REGULATIONS IN 1980        REGULATIONS TODAY


        NEW GOVERNMENT REGULATIONS SINCE 1900
Infuse your business with the HR practices you need to get ahead
Insperity Workforce Optimization is built to serve the       Whether you’re looking to align employee performance
full spectrum of needs related to the people side of         with company goals or develop a comprehensive
your business. Just turn the page to see an in-depth         training and development program that takes your
illustration of how we set you up for lasting success with   employees’ skill sets to the next level, Insperity can
comprehensive services customized to your company.           design a plan that best suits the specific needs of
                                                             your business.
Laying the groundwork for running
a tight ship                                                 You’re no longer alone at the wheel
                                                             Aside from ongoing and proactive practices, there’s
On a foundational level, our ongoing Compliance/             everything else in between – the Responsive Actions–
Administrative Services ensure that your day-to-day          which encompass the situations that often arise at
needs are met with the highest quality services, from        moment’s notice. Each one requires prompt, tried-
always-on-time payroll processing and direct deposit         and-true strategic solutions. With Insperity, you have
to benefits administration, time and attendance              a team that stands with you to help you face the daily
assistance and more.                                         unknowns and answer them with the right focus, the
                                                             right resources and the right documentation – all at
Empowering you to make your                                  the right time.
dream a reality
When it comes to truly capitalizing on business
opportunities and driving success, Human Capital
Management is essential, and that’s where Insperity
really helps your business gain a competitive advantage.
                                                                          For a full illustration,
                                                                                 turn the page.
High-Tech Platform




 Robust technology from stem to stern
 From proprietary encryption technology to money-          Online Benefits Enrollment
 saving tools, Insperity makes the most of the latest      Your employees can manage their benefits electronically
 technological advancements available to make life         with a user-friendly system that includes cost calculators
 easier for you and your employees. The centerpiece        and plan comparison tools to help make the decision-
 of Insperity’s online resources is the Employee Service   making process easier.
 CenterSM, which provides automated, personalized
 services that save you from spending large chunks of      Online Payroll and Reporting
 time answering questions about benefits and managing      The Employee Service Center offers a Web-based,
 employee paperwork. Among the key features of the         self-service channel that allows you to view information
 Employee Service Center are:                              and interact with Insperity quickly and easily. Our
                                                           WebPayroll feature streamlines your payroll process
 Centralized Personal Information                          by giving authorized personnel the ability to submit
 Paperwork is a thing of the past. Now employees’          and verify your company’s payroll information online,
 personal information is housed on our secure              securely and accurately. With WebReporting, you have
 servers, and they can update it themselves at any         around-the-clock access to reports with real-time
 time from anywhere.                                       information, restricted secure access for designated
                                                           employees, customized reports and multiple Microsoft
 Instant Access                                            formats from which to choose.
 No more headaches for you and your HR managers.
 With this self-service model, your employees have all     Access to Live Support
 their paystub, W-2 and PTO balance information right      When you and your employees require more than online
 at their fingertips.                                      support for your payroll and benefits needs, Insperity’s
                                                           Contact Center specialists are here to help via phone or
 News and Announcements                                    e-mail. More than 95 percent of callers get what they
 On the home page of the Employee Service Center,          need during the very first call – that’s more than 20
 Insperity keeps you in the loop about HR-related news     percent higher than the industry average of 75 percent
 that’s relevant to your business.                         for first-call resolution.
High-Touch Service
              Payroll Specialist


                                                                                        Safety Consultant




Human Resource Specialist                                                                             Performance Specialist




                                                     Your Company
                                                      Your Success


           Team Manager                                                                            Client Liaison




  Meet the crew
  With Insperity, you’ll have a highly skilled team of            Performance Specialist
  professionals assigned to you, and you’ll know them             When you’re ready to upgrade your workforce’s
  by name. Their mission is to work with you to develop a         skills through Insperity’s comprehensive training and
  customized service plan to help you reach success quickly.      development programs, your performance specialist
  With this plan, your dedicated team will help determine         will work with you to manage and coordinate a smooth
  which people practices will have the most positive and          experience. It starts with a needs analysis to identify
  immediate effect on your company’s performance and              areas for performance improvement and continues with
  your employees.                                                 training consultations and the delivery of online and/or
                                                                  instructor-led training sessions.
  Team Manager
  Responsible for ensuring your service satisfaction, your        Human Resource Specialist
  team manager actively participates in planning and              Your human resource specialist reviews with you all HR
  coordinating the delivery of your customized Insperity          performance items associated with your customized
  service solutions.                                              service plan, ensuring that your policies, procedures and
                                                                  actions are in compliance with legal requirements and
  Client Liaison                                                  government reporting regulations.
  Your client liaison serves as your main point of contact with
  your service team for any non-payroll needs and acts as an      Safety Consultant
  internal link between you and other Insperity departments.      The Insperity safety services that supplement your
                                                                  existing safety procedures and programs will be planned,
  Payroll Specialist                                              implemented and coordinated by your safety consultant,
  For any payroll needs you have, your payroll specialist is      including analyzing any potential problems and working
  at your service. He or she processes pay information to         with you to address them.
  generate an accurate, timely payroll and maintains data
  for a complete and accurate employee file.
Inspire Business Performance
and Discover New Territory
It’s time to alleviate the anxieties and burdens of being an entrepreneur. Once you choose Insperity
Workforce Optimization, your Business Performance Advisor will introduce the crew that will work
on your behalf every day to help you and your business exceed goals you never thought possible.

Insperity will handle:                                       So you can focus on:
	 •	   Employment	Administration                             	 •	   Managing	your	business
  •	   Government	Compliance                                 	 •	   Growing	your	business
	 •	   Employee	Benefits                                     	 •	   Managing	change
	 •	   Workers’	Compensation                                 	 •	   Aligning	your	people	with
	 •	   Payroll	and	Payroll	Tax	Administration                       your company’s goals
	 •	   Recruiting	and	Selection
	 •	   Policies	and	Best	Practices
	 •	   Performance	Management
	 •	   Training	and	Development
	 •	   Other	Essential	Services




        Our Revenue Growth
        Insperity’s investment in HR has continually
        paid off for the past 25 years, and we can
        apply these time-tested, proven strategies
        to give your business the determination and
        momentum it needs to grow and prosper.




                                                                                              $2 Billion
                                                                             $1.6 Billion     est. 2011
                                                            $848 Million        2007
                                             $208 Million      2002
                                                1997
                           $81 Million
           $907,000          1992
             1987
Insperity Workforce Optimization will allow you to
         TM                        SM



devote your attention to what matters most, position
your business to reap maximum rewards and remain
in compliance with ever-changing regulations. In other
words, with just one stroke of the pen, you’ll dramatically
change your business for the better.
80-002 MKT-P10-1267




©2011 Insperity. All rights reserved

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  • 1. Workforce Optimization Guiding Your Business Performance
  • 2. When you’re ready to boost your business’s performance and inject it with the infrastructure it needs to breeze past the competition, there’s no better choice than Insperity Workforce Optimization . TM SM
  • 3. You became a business owner… To call the shots? To provide more for your family? To make At Insperity, we take the time to learn your business, feel a difference in your life? the pulse of your company culture, identify your pain points and examine what differentiates you from the competition. No matter what your reasons were, you’re making it Your Insperity Business Performance Advisor’s sole purpose happen, but it can be tough and lonely at the top. You is to help you chart a course to success, so you can move need to grow, you need to increase revenue and you need your business forward with full confidence. to take care of your people. You also need to ensure your company is protected against potential litigation and Introducing Insperity Workforce regulatory fines and penalties. It’s a lot for one person to handle, but you don’t have to face it alone. Optimization When you’re up against the headwinds of competition, Every captain needs a navigator. Meet no one puts gusts in your sails better than your employees, and when you align your people strategy with your business your Business Performance Advisor. strategy, you’re in for smooth sailing. That’s the idea behind For 25 years, InsperityTM has been providing business Insperity Workforce Optimization. It’s a bundled service that owners with services tailor-made to maximize opportunities maximizes employee productivity and relieves you of the for growth and profitability. We offer a combination of burdens of daily administrative duties, so you can focus on human resources (HR) and business solutions that is the your top business initiatives. most comprehensive business performance offering in the marketplace, delivering administrative relief, big company benefits, reduced liabilities and a systematic way to improve productivity.
  • 4. The power behind Insperity Workforce Optimization: the co-employment model Your y an With our co-employment model, your company enters Comp ity into an agreement with us to establish a three-way Insper relationship between you, your employees and Insperity. In place of the traditional employer/employee relationship, Insperity stands shoulder to shoulder with you as a co-employer. We share or absorb many of your employer-related responsibilities and risks to give your company a competitive edge. ees E mploy The result: you’ll actually gain more control of your business than ever before because you’ll be able to take your focus away from time-consuming daily tasks and apply your energy directly toward achieving your goals. PPACA Did You Know? HCEARA ARRA HIRE GINA HEART MHPAEA WRERA When it comes to government compliance PPA AJCA demands, the odds are stacked against MMA EGTRRA employers WHCRRA TRA ’97 The number of employment-related government regulations has SBJPA HIPAA doubled since the 1980s, with no end in sight. Instead of struggling MHPA to keep up with this spiraling trend, Insperity can help you with NMHPA USERRA government reporting and agency interface, unemployment URA claims management and wage claims and audits. FMLA UCA ADA DFWA IRCA TRA ’86 COBRA DEFRA REA TEFRA PDA PDA ERISA ERISA OSHA OSHA ADEA ADEA CRA CRA FUTA FUTA FUTA FLSA FLSA FLSA FICA FICA FICA NLRA NLRA NLRA COMMON LAW COMMON LAW COMMON LAW COMMON LAW CASE LAW CASE LAW CASE LAW CASE LAW LOCAL LAWS LOCAL LAWS LOCAL LAWS LOCAL LAWS STATE LAWS STATE LAWS STATE LAWS STATE LAWS 1900 REGULATIONS REGULATIONS IN 1940 REGULATIONS IN 1980 REGULATIONS TODAY NEW GOVERNMENT REGULATIONS SINCE 1900
  • 5. Infuse your business with the HR practices you need to get ahead Insperity Workforce Optimization is built to serve the Whether you’re looking to align employee performance full spectrum of needs related to the people side of with company goals or develop a comprehensive your business. Just turn the page to see an in-depth training and development program that takes your illustration of how we set you up for lasting success with employees’ skill sets to the next level, Insperity can comprehensive services customized to your company. design a plan that best suits the specific needs of your business. Laying the groundwork for running a tight ship You’re no longer alone at the wheel Aside from ongoing and proactive practices, there’s On a foundational level, our ongoing Compliance/ everything else in between – the Responsive Actions– Administrative Services ensure that your day-to-day which encompass the situations that often arise at needs are met with the highest quality services, from moment’s notice. Each one requires prompt, tried- always-on-time payroll processing and direct deposit and-true strategic solutions. With Insperity, you have to benefits administration, time and attendance a team that stands with you to help you face the daily assistance and more. unknowns and answer them with the right focus, the right resources and the right documentation – all at Empowering you to make your the right time. dream a reality When it comes to truly capitalizing on business opportunities and driving success, Human Capital Management is essential, and that’s where Insperity really helps your business gain a competitive advantage. For a full illustration, turn the page.
  • 6.
  • 7. High-Tech Platform Robust technology from stem to stern From proprietary encryption technology to money- Online Benefits Enrollment saving tools, Insperity makes the most of the latest Your employees can manage their benefits electronically technological advancements available to make life with a user-friendly system that includes cost calculators easier for you and your employees. The centerpiece and plan comparison tools to help make the decision- of Insperity’s online resources is the Employee Service making process easier. CenterSM, which provides automated, personalized services that save you from spending large chunks of Online Payroll and Reporting time answering questions about benefits and managing The Employee Service Center offers a Web-based, employee paperwork. Among the key features of the self-service channel that allows you to view information Employee Service Center are: and interact with Insperity quickly and easily. Our WebPayroll feature streamlines your payroll process Centralized Personal Information by giving authorized personnel the ability to submit Paperwork is a thing of the past. Now employees’ and verify your company’s payroll information online, personal information is housed on our secure securely and accurately. With WebReporting, you have servers, and they can update it themselves at any around-the-clock access to reports with real-time time from anywhere. information, restricted secure access for designated employees, customized reports and multiple Microsoft Instant Access formats from which to choose. No more headaches for you and your HR managers. With this self-service model, your employees have all Access to Live Support their paystub, W-2 and PTO balance information right When you and your employees require more than online at their fingertips. support for your payroll and benefits needs, Insperity’s Contact Center specialists are here to help via phone or News and Announcements e-mail. More than 95 percent of callers get what they On the home page of the Employee Service Center, need during the very first call – that’s more than 20 Insperity keeps you in the loop about HR-related news percent higher than the industry average of 75 percent that’s relevant to your business. for first-call resolution.
  • 8. High-Touch Service Payroll Specialist Safety Consultant Human Resource Specialist Performance Specialist Your Company Your Success Team Manager Client Liaison Meet the crew With Insperity, you’ll have a highly skilled team of Performance Specialist professionals assigned to you, and you’ll know them When you’re ready to upgrade your workforce’s by name. Their mission is to work with you to develop a skills through Insperity’s comprehensive training and customized service plan to help you reach success quickly. development programs, your performance specialist With this plan, your dedicated team will help determine will work with you to manage and coordinate a smooth which people practices will have the most positive and experience. It starts with a needs analysis to identify immediate effect on your company’s performance and areas for performance improvement and continues with your employees. training consultations and the delivery of online and/or instructor-led training sessions. Team Manager Responsible for ensuring your service satisfaction, your Human Resource Specialist team manager actively participates in planning and Your human resource specialist reviews with you all HR coordinating the delivery of your customized Insperity performance items associated with your customized service solutions. service plan, ensuring that your policies, procedures and actions are in compliance with legal requirements and Client Liaison government reporting regulations. Your client liaison serves as your main point of contact with your service team for any non-payroll needs and acts as an Safety Consultant internal link between you and other Insperity departments. The Insperity safety services that supplement your existing safety procedures and programs will be planned, Payroll Specialist implemented and coordinated by your safety consultant, For any payroll needs you have, your payroll specialist is including analyzing any potential problems and working at your service. He or she processes pay information to with you to address them. generate an accurate, timely payroll and maintains data for a complete and accurate employee file.
  • 9. Inspire Business Performance and Discover New Territory It’s time to alleviate the anxieties and burdens of being an entrepreneur. Once you choose Insperity Workforce Optimization, your Business Performance Advisor will introduce the crew that will work on your behalf every day to help you and your business exceed goals you never thought possible. Insperity will handle: So you can focus on: • Employment Administration • Managing your business • Government Compliance • Growing your business • Employee Benefits • Managing change • Workers’ Compensation • Aligning your people with • Payroll and Payroll Tax Administration your company’s goals • Recruiting and Selection • Policies and Best Practices • Performance Management • Training and Development • Other Essential Services Our Revenue Growth Insperity’s investment in HR has continually paid off for the past 25 years, and we can apply these time-tested, proven strategies to give your business the determination and momentum it needs to grow and prosper. $2 Billion $1.6 Billion est. 2011 $848 Million 2007 $208 Million 2002 1997 $81 Million $907,000 1992 1987
  • 10. Insperity Workforce Optimization will allow you to TM SM devote your attention to what matters most, position your business to reap maximum rewards and remain in compliance with ever-changing regulations. In other words, with just one stroke of the pen, you’ll dramatically change your business for the better.