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Who you are.  What you  (now)  need to know.  And how to collaborate  (well)  with your peers.  BEYOND FINDABILITY WORKSHOP IA Summit 10
about your speaker ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Problem ,[object Object]
[object Object],[object Object]
Philosophy ,[object Object],[object Object],[object Object]
Today’s world = Multi-layered  Digital Ecosystems ,[object Object]
The related disciplines of UX design = potential skill sets Dan Saffer
What we (now) need to know… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Technology: APIs, Mashups, Mobile Business Strategy Brand Strategy  Creative Concepting  Storytelling Cognitive Science Psychology
Yowza !!
Primary identifier/skill set + Information Architect ? User Experience Designer ? Interaction Designer ? Related knowledge/skills =  you
Literacy vs. Expertise ,[object Object],prototyping content strategy information architecture areas of expertise (craft) areas of literacy (understanding) business analysis brand strategy storytelling interaction design  T-shaped person revisited primary identifier?
Skill set + practice level = position on a project tactical production oriented strategic creative B A B D C D D strategic/ creative  direction tactical support
So, where do  you  sit?
depth of craft +  range of understanding + strategic/creative insight = innovation  (by team) leadership   (by individual)
Top 10 Reasons UX teams go wrong: ,[object Object],[object Object],[object Object],[object Object],[object Object]
Top 10 Reasons IA/UX teams go wrong (cont’d): ,[object Object],[object Object],[object Object],[object Object],[object Object]
3 Primary Needs ,[object Object],[object Object],[object Object]
Strategies for Change
Refine your role/ your team’s role
Widen reach, deepen craft, reinforce the creative ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Exercise  What is it that you do?  Where do you sit/want to sit?  ,[object Object],[object Object],[object Object],[object Object],[object Object],1 2
Facilitate collaboration with other disciplines
[object Object],Case Study:  Fridge Makeover Quiz
The Value ,[object Object],[object Object],[object Object]
THE FRIDGE IS THE OUTCOME OF MANY BEHAVIORS cooking/eating lifestyle knowledge time shopping  habits planning
What users need for Food Readiness I need to stick to my   plan I need to learn how to cook/shop I need to better manage my time I need to do more for myself focus knowledge balance self regard mindfulness
The Story of the Experience Setup Expectation Questions Discovery Result With just a little bit of that knowledge, we can provide a personal strategy for healthier eating/living. Given that, we see a weakness that you’re having right now.  To help you improve the way you plan, shop, stock and eat, we recommend...  We want to understand certain things  about who you are, how you eat and what you do…  Understand how you live, what your weaknesses are by examining your fridge.
How a Fridge Goes Wrong Health Challenge Brand Behavior Processed foods Help you transition to less and better processed food. Supermarket cues Help you be aware of supermarket shopping cues that distract you from your plan and how to manage them. Craving readiness While the BSP teaches you to manage your cravings, the Quiz will help you minimize their impact on your weight. Lack of planning and forethought Give you time and planning tips to make proactive rather than reactive in your shopping. Skewed definition of a balanced diet Help you shop and stock in support of a more balanced, nutritious and filling diet.  False economy Help you put food choices and bargains in financial and health perspective.  False sense of time-saving Help users see the true costs and benefits of ‘instants’ versus cooking and preparation. Ability/willingness to cook By demystifying cooking, we provide the incentive and tips to help you do more cooking than you are now.
What was involved… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Who was involved… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Big Takeaway ,[object Object]
Promote/practice concept of expertise vs. literacy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Discussion… ,[object Object],[object Object],art director tech lead marketing strategy lead Now, with each collaborator’s expertise in mind, ask yourself where the problems are.  Is there enough overlapping literacy?  Does everyone consider himself an expert? What are the challenges? What’s not working? Who ends up functioning as the creative lead?  Discuss…
Create conditions for better integration within an organization
Don’t fight the perceived resistance (or lack of understanding)! Think about they way you’re thinking (meta-cognition) and…
Aim for small incremental ways to educate ,[object Object],[object Object],[object Object],[object Object],[object Object]
Exercise/Discussion/Therapy… ,[object Object],[object Object],[object Object],[object Object],What do you most complain about when it comes to how your team functions within an organization?
Conclusion ,[object Object],[object Object],[object Object],[object Object],[object Object]

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Who you are. What you (now) need to know. And how to collaborate (well) with your peers.

  • 1. Who you are. What you (now) need to know. And how to collaborate (well) with your peers. BEYOND FINDABILITY WORKSHOP IA Summit 10
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  • 7. The related disciplines of UX design = potential skill sets Dan Saffer
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  • 10. Primary identifier/skill set + Information Architect ? User Experience Designer ? Interaction Designer ? Related knowledge/skills = you
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  • 12. Skill set + practice level = position on a project tactical production oriented strategic creative B A B D C D D strategic/ creative direction tactical support
  • 13. So, where do you sit?
  • 14. depth of craft + range of understanding + strategic/creative insight = innovation (by team) leadership (by individual)
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  • 19. Refine your role/ your team’s role
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  • 22. Facilitate collaboration with other disciplines
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  • 25. THE FRIDGE IS THE OUTCOME OF MANY BEHAVIORS cooking/eating lifestyle knowledge time shopping habits planning
  • 26. What users need for Food Readiness I need to stick to my plan I need to learn how to cook/shop I need to better manage my time I need to do more for myself focus knowledge balance self regard mindfulness
  • 27. The Story of the Experience Setup Expectation Questions Discovery Result With just a little bit of that knowledge, we can provide a personal strategy for healthier eating/living. Given that, we see a weakness that you’re having right now. To help you improve the way you plan, shop, stock and eat, we recommend... We want to understand certain things about who you are, how you eat and what you do… Understand how you live, what your weaknesses are by examining your fridge.
  • 28. How a Fridge Goes Wrong Health Challenge Brand Behavior Processed foods Help you transition to less and better processed food. Supermarket cues Help you be aware of supermarket shopping cues that distract you from your plan and how to manage them. Craving readiness While the BSP teaches you to manage your cravings, the Quiz will help you minimize their impact on your weight. Lack of planning and forethought Give you time and planning tips to make proactive rather than reactive in your shopping. Skewed definition of a balanced diet Help you shop and stock in support of a more balanced, nutritious and filling diet. False economy Help you put food choices and bargains in financial and health perspective. False sense of time-saving Help users see the true costs and benefits of ‘instants’ versus cooking and preparation. Ability/willingness to cook By demystifying cooking, we provide the incentive and tips to help you do more cooking than you are now.
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  • 34. Create conditions for better integration within an organization
  • 35. Don’t fight the perceived resistance (or lack of understanding)! Think about they way you’re thinking (meta-cognition) and…
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