6. twitter.com/ryancarson
#2
Engage in the community
from day -63
You should be conversing on Twitter,
Facebook, your blog and at events
waaaaaaay before your launch
7. twitter.com/ryancarson
#3
Plan on A/B testing
from the start
Especially on your home and signup pages.
bit.ly/ab-test
19. twitter.com/ryancarson
#9
1-click admin functionality
One-click refunds.
One-click password reset with an email sent out.
One-click resent invoice.
Make it easy to give customers “credits”.
23. twitter.com/ryancarson
#12
Obsess over your numbers
Pageviews, conversion rates, cost of acquisition per
customer, time to upgrade to paid,
revenue-per-head and % profit
24. twitter.com/ryancarson
#13
Use your app every day
and do the customer support for the first 12 months
25. twitter.com/ryancarson
#14
Get passionate
If you’re not fanatical, why would anyone else be?