Carlee Mallard's resume summarizes her passion for travel and building relationships through hosting foreign exchange students and backpacking trips around the world. She studied psychology and geography in college and has work experience in customer service roles. Her goal is to work for Airbnb to help deliver excellent customer service and continue cultivating her global network through facilitating travel experiences.
3. My story begins senior year of high school. I convinced my family to host a high school foreign exchange student from Colombia and my best friend hosted a German girl. We did everything together. Kids at school jokingly called us the “U.N.”
4. In 2004, at 18 years old, I backpacked through Switzerland. For 3 weeks in June my 16 year old sister, a good friend and myself toured the country. Our favorite spot was the Matterhorn. Luckily we picked a country with some really nice hostels and really generous people.
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6. Meanwhile... I continued mentoring foreign exchange students from Italy and Switzerland living with my family and began to cultivate a global extended family
7. In 2006 it was my turn to live abroad. I called Firenze, Italia my home, studied Italian language, history & culture at Lorenzo de’Medici Institute and spent all my free time out photographing or in the dark room. Above: my photographs exhibited at a gallery in Florence
8. With all the traveling I did in Europe, I could have picked up a part time job as a travel agent. I researched and booked all of the planes, trains and buses for my group of six friends as we traversed the continent.
9. Customer service experience 2004: Media Consultant at the Language Media Center at the University of Pittsburgh 2005: Barrista for an independently-owned Colombian coffee shop “Coffee & Crepes” 2006: Personal Assistant to Real Estate Agent 2007: Usher/customer service for an international acts performance hall, Memorial Hall at UNC - Chapel Hill
10. My passion for building relationships through new places and travel didn’t stop after college. Last year I backpacked through Jamaica on a whim and stayed at some of the shadiest places having not booked ahead.
11. And then this past March I flew off to Austin for SXSW Interactive in search of my next big thing. Tony Hsieh’s “Delivering Happiness” was thrown at me from every direction. I ended up with 3 copies of the book about delivering fanatical customer service by the time I left. A sign? Below: Me & my friends grabbing business books like candy Above: Finally meeting one of my mentors, Penelope Trunk, at a networking event
12. Bring me on board with Airbnb to build upon the AirCrew’s successes and I promise to do my part to make Airbnb known for fantastic customer service and support. My future is with Airbnb!
13. Other People Agree: Hiring Carlee Is The Way To Go! “ Carlee is such a go-getter. I’m impressed…” – Penelope Trunk, Founder, Brazen Careerist & former columnist at Yahoo! and The Boston Globe “ You’ve already gone above and beyond and are eternally in my debt :)” – Ryan Paugh, Director of Community, Brazen Careerist, Inc. “ I’ve been thrilled to team up with such an organized, efficient, and creative colleague. Certainly makes my job a lot easier — and more fun!” – Christina Gates, Event Planner/Marketing Manager, Yelp.com “ You’re a go getter. It’s something I admire the hell out of you for. You’re always finding a situation, taking control of it and thinking what can I do to make this better.” – Cole Watts, Social Media Coordinator at INetAlliance “ She would be an asset to anyone wanting to…keep up with existing demands of all kinds of clients.” – Molly Beacham, Director of Development, Democracy North Carolina