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Marie-Louise Cuyt Marjorie Rosenberg IATEFL BESIG Summer Conference June 25-26, 2010 Rome, Italy
What are the benefits of supplementary materials? ,[object Object],[object Object],[object Object],[object Object],[object Object]
What types of supplementary materials exist? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What role does supplementary material play in the classroom? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Card game Adventure Holidays
Board Game Dealing with customer Complaints FINISH Y You went bust  Go back three spaces You were not proactive Miss a turn You didn’t empathize Miss a turn You admitted you were at fault  Go forward one space You found an  appropriate solution Go forward two spaces You didn’t apologize Go back one space  You breached the contract Go back three spaces You made a prompt effort Go forward one space You upset the customer even more Go back two spaces START You didn’t respond in a friendly way  Miss a turn The customer got a refund Go forward  two spaces
Worksheets The Cyberspace Quiz The Office of the Future
Manipulatives The Office Supply Game
Any questions ?
Thank you for your attention!

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The little extra that makes the difference

  • 1. Marie-Louise Cuyt Marjorie Rosenberg IATEFL BESIG Summer Conference June 25-26, 2010 Rome, Italy
  • 2.
  • 3.
  • 4.
  • 6. Board Game Dealing with customer Complaints FINISH Y You went bust Go back three spaces You were not proactive Miss a turn You didn’t empathize Miss a turn You admitted you were at fault Go forward one space You found an appropriate solution Go forward two spaces You didn’t apologize Go back one space You breached the contract Go back three spaces You made a prompt effort Go forward one space You upset the customer even more Go back two spaces START You didn’t respond in a friendly way Miss a turn The customer got a refund Go forward two spaces
  • 7. Worksheets The Cyberspace Quiz The Office of the Future
  • 10. Thank you for your attention!