Presentation to Slough Borough Council for STAR tender

1. STAR survey presentation
Insight through vision

2. Agenda
• Background to CR
• Our approach
• Experience
• Best value
• Quality
• Equality and diversity
Insight through vision

3. Background to CR
• Privately owned
• Full service market research company
• Specialising in the public sector
• Over 55 different local authority and
housing organisation clients
• Many longitudinal and additional
projects
Insight through vision

4. Our approach
 Work with you
(People 1st Slough)
 Personal approach
 Flexibility
 Experience
 Best value
Insight through vision

5. We work with you
• Survey design, issues, useful information
– Greenwich, Luton, Parkway Green
(new benefits rules), Powys
• Personal approach – dealing with the
same team
• Flexibility
fraudulent calls incidents
Parkway Green
Powys
Insight through vision

6. Experience
• Postal surveys- printing, mailout &
scanning, dealing with responses
• Languages – Tower Hamlets, Powys
• Quotas – Harrow, Warks Police
• Data management – security, needs
• Reporting – designed with you
• GIS mapping – showing hidden results
Insight through vision

7. Best Value
Insight through vision

8. Quality
Central server backed up daily off
-site
ISO9000 quality controlled
Internal governance
Internal performance review using
a post project review form
Client feedback form
Insight through vision

9. Equality and diversity
Helpline
Weighting
Translation panel
Braille
Phone
Insight through vision

10. Testimonials
“We regularly recommend CR and will be using their services in
the future.”
Mary Walker, Head of Service Development, Your Housing
“CR helped us carry out the customer survey, delivering the
results on time and to spec. CR produced a very comprehensive
report for us. I have no hesitation about recommending CR’s
services.” Jim Marsh, Programme Manager, London Borough of
Harrow
Insight through vision

11. Any questions?
Insight through vision