SIGNET Electronic Systems Company Brochure

Founded
1974

One Source for
All Mission Critical
Technology Systems

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Mission Statement

SIGNET’s mission is to provide our clients with innovative
solutions and superior service that enhance life safety,
security and communications.

Core Values

We highly value the four pillars of our success: our clients,
our employees, our partners and our community.

Clients
We share an unwavering vision of a common goal: to
ensure the satisfaction and success of our clients.

Partners
We value our partners; this value is demonstrated by our
loyalty and by our commitment to conducting business
in an honorable and reputable manner.

Employees
As our most valuable asset, SIGNET actively invests in
the training and advancement opportunities of all
employees. We recognize that their integrity, work ethic
and performance are paramount to SIGNET’s success.

Community
SIGNET recognizes that it has a sense of corporate
responsibility to the community by donating time and
money to worthy charities and by providing a stable
source of employment.

106 Longwater Drive, Norwell, MA 02061 • 800-444-9614 • www.signetgroup.net

Choose SIGNET for all your mission critical technology systems.
We are the largest privately held systems integrator in New England.
The Power of One is not just our motto, it defines SIGNET as the
demonstrated leader in the design, installation and support of your
voice, data and video communications systems. Our solutions are
Capabilities flexible, scalable and are delivered on time and within budget for
your mission-critical building system technologies.

Market Technologies
Expertise Service Communications
SIGNET provides 24/7/365 emergency SIGNET understands that a stable, depend-
response for all of your critical systems. able communications infrastructure is
Periodic testing, maintenance, support critical in today’s business world and that
and deficiency tracking, many required the system you choose should improve
by local, state and federal codes, can help the way you communicate with your cli-
Put the POWER OF ONE protect people and property while keeping ents, employees, suppliers, vendors and
you in compliance. We can customize a satellite offices. From telephone systems,
to work for you.
preventive maintenance program tailored public address and voice evacuation, our
to meet your budget while ensuring max- factory trained staff can ensure your busi-
imum uptime and return on investment ness critical systems are fully functional
of your critical communication systems. and scalable.

Life Safety Healthcare Communications
SIGNET has been delivering fire detection SIGNET is the largest provider of nurse
and fire prevention systems to public and call systems in New England. We develop
private facilities for over 35 years. Our integrated communication solutions that
NICET-certified staff design, install and effectively impact staff productivity and
service code-compliant solutions to meet therefore, have a positive impact on level
your specific needs, whether it be in health- of patient care and response. Our fast and
care, education, corporate, institutional, flexible patient-to-staff and staff-to-staff
government or judicial facilities. communication revolutionizes the way
patients and staff interact.
Integrated Security
SIGNET is recognized as a leader in deliv- Audio Visual
ering the integrated solutions required to SIGNET provides technology systems for
meet today’s quickly evolving security your AV and collaboration needs. From
marketplace. Our ability and experience system integration to video conferencing,
in integrating multiple systems into one distance learning, classroom technology
unified platform can enhance your system and digital signage, our expert design team
functionality and ease of operation. can enhance your multimedia experience
with customized solutions and service to
preserve your investment.

Service • Life Safety • Integrated Security • Communications • Healthcare Communications • Audio Visual

Capabilities

Throughout the entire lifecycle of any solution, SIGNET has the services
and capabilities to handle projects of any size or complexity.

Product Selection As the leading integration company in New England, SIGNET represents more than
300 manufacturers, translating into a wide variety of products developed to meet the
specific needs of each client.

Pre-Planning, Consulting, With the highest levels of training and industry certification, SIGNET engineers work
and Engineering directly with developers, architects, and consultants from the earliest stages of a project
through completion.

Technology Lab SIGNET customers have the peace of mind in knowing that their systems are delivered
fully tested and validated; we pride ourselves on meeting 100% of performance
requirements without compromise.

Installation Upon delivery, a SIGNET project team—comprised of skilled project managers, project
engineers, electricians and technicians—ensures all installation schedules are met.

Client Training Our SIGNET Customer Service Trainers meet with clients well in advance of systems
installation to understand their needs and expectations. Upon installation, SIGNET
provides customized on-site training to ensure optimum systems performance.

Service and Support In addition to a one-year guarantee on all systems, SIGNET assigns a customer service
team to each client, providing support for the life of the system. Around-the-clock
Critical and Emergency Response, Remote Diagnostics, Technical Support, and Critical
Component Stocking in addition to complete testing, maintenance and code compliance
underscore our pledge to maximum customer service and support.

Facilities and Resources With offices strategically located in Massachusetts, Maine, and Rhode Island, and more
than 65 service vehicles on the road, SIGNET has both local and regional resources to
resolve issues swiftly, efficiently, and accurately.


Market Expertise

With an eye firmly focused on clients’ needs, SIGNET designs innovative
and proven solutions for a broad base of public and private entities.

Corporate Owners and managers of office buildings across New England turn to SIGNET for the
technology solutions that define our commitment to excellence—from new construction
to retrofitting an existing building, we are ready to respond and deliver.

Institutional Police stations, correctional facilities, public safety, and transportation venues rely on
SIGNET to provide the most technologically advanced life safety, communication, and
security systems available.

Education SIGNET recognizes the unique security, budgetary, and infrastructure challenges facing
educational facilities today; as such we develop cost-efficient solutions to create the
safe environment necessary to maintain the focus on learning.

Healthcare As the largest provider of nurse call systems in New England, serving more than
120 hospitals, SIGNET is at the forefront in the design and delivery of solutions to
reduce noise pollution, increase patient and staff satisfaction, improve work flow
and develop communication systems that are cost-effective and state-of-the-art.

Government Preparation for and response to an emergency requires the proper equipment and
resources; without it lives can be at peril. SIGNET allows federal, state, and municipal
institutions the capability to respond and protect through use of our proprietary life
safety, security and communications technologies.

Judicial State and federal courthouses require the most technologically advanced safety systems
to monitor and protect the public. SIGNET meets the needs of today’s heightened
security requirements with its proven protection solutions.

Plus… Additionally, SIGNET is well versed in the needs of housing, non-profit, and worship
facilities, and has extensive experience in military, retail, utility, and residential
environments.


Service

Service is Our Roots Preventive Maintenance
SIGNET was founded as a service organization and has been helping Programs
protect people and property throughout New England since 1974. As a Eliminate unexpected costly
locally, family-owned and operated business, we understand the person- repairs and downtime by
alized approach required to help maintain the highest levels of uptime securing a tailored maintenance program
and availability of your complex systems, while meeting all local codes customized for you by our dedicated ser-
and regulations. Additionally, SIGNET is a UL-certified service and testing vice agreement specialists. Periodic testing
company. and maintenance, often code-required,
will mitigate the risk of your investments
A Name You Can Trust and will ensure that your systems are
We understand the importance of having a trusted partner. Every SIGNET compliant and operating at peak
employee holds a current security clearance certificate from the Department performance.
of Public Safety and many are HIPPA and Reptrax/ Vendormate certified.
Our technicians arrive at your site in a clearly identified vehicle, uniformed, 24/7/365 Response
badged, OSHA certified, and CORI cleared. Emergencies don’t wait for
business hours. Your critical
Power of One after-hours requests are
Our highly trained staff can service all types of fire alarm, sprinkler, answered by a live operator who delivers
security, nurse call, communication, master clock, and audio visual the needed level of response to protect
systems, regardless of the size, complexity, or system manufacturer. your people and property around the clock.

Monitoring Service
We’re on the job when
Find Out Why you can’t be. Our central
station monitoring service is
SIGNET is your one source for all mission-critical technology systems. certified by both UL and Factory Mutual
Contact us today at 800-444-9614 or service@signetgroup.net. to provide you with the greatest level of
protection. Professional operators are
trained to identify incoming alarms and
notify the proper authorities and individ-
uals needed to respond.


Fire Alarm System Services Nurse Call System Services Audio Visual System Services
Our distinguished, NICET We understand that your From boardrooms to smart-
certified technical team is patients are your clients. classrooms, large screen
experienced with the rigor- Ensuring that your commu- presentation systems or
ous requirements of today’s complex fire nication systems are meeting the rigorous complex auditorium sound systems, we
alarm systems from a wide variety of man- standards of patient care while being cost- recognize the magnitude of seamless per-
ufacturers. From integration to acceptance effective, scalable and state-of-the-art is formance events and prompt meeting
testing, inspections, troubleshooting, and our highest priority. Our services include times. Entrust these interactive tools to
preventive maintenance, proper operation remote diagnostics, critical component our professional technology experts in AV
of your fire alarm system will ensure stocking, ongoing user training, and solutions and management, holding CTS®,
unwanted false alarms. certification for facility personnel. CTS-D®, and CTS-I® certifications.

Fire Sprinkler System Communication System Premise Cabling
Services Services Why outsource various ele-
Ensure that your systems are We don’t underestimate ments of your next project?
trouble-free and meeting the the importance of your Our in-house installation
latest NFPA requirements. The depend- telephone, voicemail, and public address crew and RCDD, BICSI certified manage-
ability of your system is reliant upon the systems. Whether commercial or educa- ment team has years of experience with
integrity of its supporting components. tional, these critical communication meth- all facets of premise cabling from network,
Water supply degradation, fire pump ods can be the difference between your fiber optic, and all types of low voltage
operation, control valve closure, and business success or the welfare of your cabling and termination.
occupancy classification changes are students. Whether your needs be produc-
examples of everyday deficiencies that tivity or safety, from repair to parts replace- Consultative Services
are critical to proper system operation. ment or system expansion, we are your Have questions? We have
premier service provider. answers. Our expert engi-
Security System Services neers can work with you or
Trust your mission-critical Master Clock System directly with your developers, architects,
security strategies to no one Services or consultants to help assess your needs
but SIGNET. Our skilled It’s about TIME. Keeping and assist with component/feature selec-
team is trained at the forefront of the latest everyone in your facility, tion, creating a complete, strategic imple-
technology with best-in-class providers. campus, or district on time and in sync is mentation plan.
Services include on-site and remote solu- critical. We are one of the few local com-
tions to ensure uninterrupted protection panies with in-house expertise in the repair
for your CCTV, card access and intrusion of clocks and clock systems. We are ded-
systems, giving you peace of mind. icated to supporting the unique needs for
schools, colleges, and healthcare facilities.


Life Safety

SIGNET’s fire detection and alarm Fire Detection and Prevention Service
capabilities set us apart as the SIGNET fire detection systems are As a leading service provider in the life
industry leader. We have the tech- designed to provide the maximum in per- safety industry, SIGNET is distinguished
nology and knowledge to deliver formance and value for any size building. by our scope, reach, and experience.
high-quality fire alarm and mass Our solutions utilize technology to protect We can help you keep your facilities in
notification systems in a wide the lives and livelihoods of our valued compliance with applicable codes.
range of buildings, applications, clients, their personnel and property. From Our scheduled testing, inspection and
and markets. educational institutions to office buildings maintenance services can help ensure the
to the world’s finest hotels and museums, performance and reliability of your life
Using the strength and quality of the highly SIGNET’s technology consistently delivers. safety and property protection systems,
respected Edwards System Technology including those from other major
(EST) brand, we provide advanced solu- Carbon Monoxide Detection manufacturers. And, wherever you are,
tions for customers throughout New With no smell, taste or color, dangerous we offer around-the-clock emergency
England. Plus, we complement our prod- amounts of carbon monoxide can accu- coverage, along with an extensive
ucts with tools and resources to support mulate in boilers, engines, water heaters, inventory of replacement parts.
contractors, engineers, building owners, oil burners and solid fuel appliances as a
and local fire officials in the design, instal- result of poor installation, substandard Our technicians bring to your facilities
lation, service, and oversight of fire alarm maintenance or damage. Hazardous levels exceptional training in the completion of
and mass notification systems. of the toxic gas are also evident in con- all phases of Inspection, Testing and
struction projects where extra duty insu- Maintenance. They also bring an all-
SIGNET’s Engineering Department is con- lation and double glazing are incorporated. important, up-to-date understanding of
tinually trained on the latest innovations SIGNET CO detection systems are de- the local and national codes that apply to
in the life safety industry. Every engineer, signed to ensure the safety of all who work your systems. Their goal is to keep your
technician, and sales associate is NICET or live in the buildings we service. equipment at peak performance, your
certified ensuring a high level of expertise facilities code-compliant.
when it comes to design, implementation, Mass Notification
and testing of your critical systems. At SIGNET, our mass notification solutions
are designed around one simple objec-
SIGNET’s Central Station Monitoring tive—evacuating a building swiftly in the
Service provides 24/7/365 electronic sur- event of an emergency. Our proven voice
veillance for thousands of customers across evacuation systems ensure that occupants
New England, and specializes exclusively receive clear, concise instructions when
on serving commercial, industrial, and imminent danger strikes.
institutional clients. This ensures the high-
est level of coverage for our customers,
avoiding service problems associated with
mass-volume “residential service” providers.


Case Study
International Place
Boston, Massachusetts

Products Challenge
SIGNET’s fire detection and alarm systems International Place is known throughout New England
protect people and property in countless as a prestigious location for Class A businesses. Boasting
buildings and facilities throughout New 1.8 million square feet of total office, retail space, and
England. From a single building to a large prominent restaurants. Chiofaro Management, one of
New England’s most influential developers and
campus environment with a network of operators of first class commercial space, contacted
systems, our products protect every type SIGNET when International Place needed a plan for
and size of operation. All of our solutions the replacement of their aging Autocall fire alarm
are scalable and customizable so that you system, in the occupied 46-story high-rise building.
never buy more than is required to meet The plan needed to balance the concerns of the local
fire department during the transition which meant
your needs. the building would have 100% system coverage at all
times, while minimizing any disturbance to the building
International Place tenants. The project also needed to bring new
technology to the building by converting from a
www.edwardsutcfs.com needed to bring new conventional to an addressable system without
excessive cost and project duration.
technology to the building
by converting a Solution
www.gamewell-fci.com
conventional system to SIGNET provided a solution that recycled the majority
of the existing fire alarm system’s wiring infrastructure,
an addressable system which consisted of the initiating device wiring on each
without excessive cost of the floors. This allowed the devices to be replaced
quickly and effectively with little disturbance to the
www.keltroncorp.com
and project duration. tenants. Implementation began with the installation
of the backbone for the new addressable system.
Next, a cross-connect was created to establish
communications between the old and new systems.
www.utc.com This allowed for a seamless transition as the new
system took over the functionality of the old system.
SIGNET’s approach to this complex project included
replacement from the top down. As a result of an
extensive pre-execution plan, SIGNET was able to
www.reactsystemsinc.com deliver the new system to the owner in a seamless
manner. At no point in the project was the facility
without a fire alarm system. The Boston Fire
Department found SIGNET’s approach to be complete
and comprehensive thus, not requiring a fire watch.
SIGNET’s ability to produce an effective work plan
and manage its union electrical subcontractor
contributed largely to the success of this project.


Integrated Security

SIGNET is recognized as a leader Video Surveillance Service
in the delivery of technology Creating a deterrent to crime is at the core As security platforms become more
solutions that protect lives and of video surveillance. At SIGNET we take technologically advanced, our valued
property for more than 35 years. pride in delivering the real-time local and clients can rest assured that SIGNET has
remote monitoring solutions that give our the in-house expertise needed to maintain,
SIGNET understands the complexities of clients peace of mind. And in the event update, support, troubleshoot, and repair
data and video networks and can design of unwanted entry, our technology their mission critical security systems and
solutions to conquer every IT and security provides the critical information necessary components. Leveraging our own
concern, from integration with an existing to expedite investigations and evaluate Department of Public Safety and OSHA
network to the design and installation operational issues. Certified personnel, SIGNET offers
of a fully independent system. SIGNET 24/7/365 security system emergency
reliably meets the challenge to provide Intrusion Detection response and remote system diagnostic
worry-free security platforms that are Immediate notification of an intruder is services to ensure the uninterrupted
flexible, scalable and delivered on time crucial to a security strategy. SIGNET’s protection of our clients’ key assets,
and within budget. systems are designed to ensure instant personnel, and peace of mind.
response for the protection of people and
Access Control property. Our expert design team fully Services offered include:
Dependable and easy to use—there’s no understands that safeguard needs are • Off-Site System Monitoring
better way to describe the card access and unique to specific buildings; as such we • Remote System Diagnostics
door control solutions offered by SIGNET. work to create the most cost-effective • Software Maintenance Programs
Our skilled design team can implement solutions—from the simplest to the most • Technology Refresh Programs
systems to satisfy the security demands sophisticated—to meet all security • Preventive Maintenance
of a wide range of facilities. And our challenges while minimizing and • Critical Component Stocking
strategic partners are technology leaders controlling nuisance. • Equipment Repair
who share the SIGNET commitment to • Equipment Replacement
best-in-class security products and • Cleaning and Adjustment
systems.


Case Study
Rhode Island Judiciary
Throughout the State of Rhode Island

Products Challenge
At SIGNET, our goal is to provide proven The administrators and security personnel of the
technology for virtually every security Rhode Island Judiciary desired a solution to secure
challenge. We recommend solutions based and monitor the multiple courthouse facilities
throughout the state of Rhode Island. A courthouse
on experience, application and client bud- is a challenging facility to secure due to the diverse
getary concerns. We support every system nature of the people requiring access to different
deployment with factory trained and cer- areas of the building and segregation of access between
tified engineering and field services per- A primary goal those areas. This segregation is critical. Several of the
sonnel. SIGNET partners with the premier facilities were built under new construction contracts
platform and component providers in our for Rhode Island while others were renovations to existing buildings.
A primary goal for this client was a homogeneous
business including: Judiciary was a system for all their facilities. The client also had
over 4,000 personnel with existing credentials;
www.genetec.com homogenous system re-credentialing was not an option.
for all their facilities
Solution
www.hirschelectronics.com
without having to
SIGNET met those challenges and successfully
re-issue 4,000 existing completed the deployment of a single access control
and video surveillance security system platform at all
personnel credentials. of the Rhode Island Judiciary Facilities. The database
www.dsxinc.com ®
of their existing credentials was successfully converted
and imported into the new access control system;
providing a seamless transition from their existing
system to the new system.
www.s2sys.com
The new system provides the administrators and
security personnel with a robust and flexible security
system to control and monitor access to their facilities.
The system allows the access requirements to be
changed based upon the area of the facility, time of
www.axis.com
day or threat level. This allowed administrators to
specify areas that can be accessed using a card only,
or a card swipe. As a result, photo IDs are then
electronically presented to security for screening
www.panasonic.com purposes. The system provides a single user interface
to monitor access in and out of the facility along with
video surveillance of the access points.
SIGNET continues to support the Rhode Island
www.sony.com
Judiciary with an extensive long-term service and
support agreement and further expansion of their
systems.


Communications

SIGNET is dedicated to providing School Telecom/Master Clock Service
the utmost in stable, dependable SIGNET understands the priority commu- SIGNET understands how vital your commu-
communications infrastructure nication demands of schools. From hands- nications infrastructure is to your business
that is vital in today’s business free intercom, one touch call-in to built operations and is prepared to offer outstanding
world. in master clock and atomic time, we have client care and support through our profes-
a total classroom solution on a single sional, knowledgeable, and experienced Ser-
Our products and services consistently system. IP system solutions are designed vice Department. From your first contact to
improve the way in which our clients for network simplicity and cost reduction, the final resolution, you will be treated as a
communicate with customers, employees, resulting in simplified maintenance and valued client and will have confidence that
suppliers, vendors and satellite offices. reduced technical training with simplified your request is being handled promptly and
SIGNET systems are custom designed remote system access over the Internet, with expert care. You will have peace of mind
based on the unique needs of each client. WAN or via modem. knowing that our technicians are factory
By offering ongoing maintenance, testing, trained and certified.
and upgrades, we can guarantee optimum Public Address/Paging
system performance for the present and Whether planned or unplanned, there are Services offered include:
the future. times when it’s necessary to communicate • First-Class Client Response
to large and widely dispersed groups within • Emergency Support
Telecommunication Systems a facility or campus. SIGNET’s paging solu- • Vendor Product Service Escalation Available
While electronic technology has changed tions allow for quick and effective dissemi- • On-site and Remote Troubleshooting and
the way the world communicates, the nation of information and instructions for Diagnostics
telephone continues to be the most the orderly management of any event. • One of the Largest Fleet of Service Vehicles
effective means of contact with customers in New England
and business partners. Incorrect call Premise Cabling • Dedicated Project Managers for Coordina-
routing and disconnections are frustrating SIGNET can handle all infrastructure tion of Installations
and can result in lost business. SIGNET network cabling needs including: • Dedicated Training Staff
provides unsurpassed phone systems • Voice and Data • 24/7/365 Response
designed to improve the way organizations • CATV / Coaxial Cable • Customizable Maintenance Plans (Hard-
communicate locally, nationally and • Telecommunications ware, Software, Labor)
globally. From call center applications to • Wireless Access Points • IP Network Assessments
voicemail, from Voice over IP unified • Voice over Internet Protocol (VoIP) • Free Dial Tone Review and Assessment to
messaging to call accounting systems, our • Integrated Security Cabling Ensure Proper Utilization of Phone Service
application specialists can design the • Audio Visual Cabling • Remote Telephone Support and Diagnosis
system to fit any and all business • Building Automation Cabling
requirements. • Fiber Optic Cabling & Terminations
• Fiber Fusion Splicing
• Underground Cabling
• Overhead Cabling
• Complete Testing and Certification


Case Study
Central Maine Medical Center
Lewiston, Maine

Products Challenge
As the world of technology constantly Central Maine Medical Center (CMMC) is a 250 bed
evolves, your organization must partner tertiary medical center located in Lewiston, Maine.
with a Technology Provider that has CMMC is a part of the Central Maine Medical family
which includes the Central Maine Heart and Vascular
experienced application specialists that Institute, Bridgton Hospital, Rumford Hospital and multiple
can expertly recommend solutions from hospital employed physician practices located in 19
a vast array of technology choices that communities through central, western, and coastal Maine.
best fit your needs. SIGNET’s philosophy CMMC was planning major additions to its campus,
is to partner with world-class technology providing an opportunity for CMMC to review
providers that meet these changing upgrading their NEC telecommunications infrastructure
communications challenges with best-in- for enhanced features, better management, and migrate
to Voice over IP technology to lower the total cost of
class solutions, and a technical support
center that stands behind what they sell, It was crucial that ownership, and upgrade the architecture to handle the
increased traffic that would result from the expansion.
by training SIGNET’s application CMMC’s upgrade/ It was crucial that CMMC’s upgrade/ migration be
specialists and technicians. conducted without impact to existing operations and
migration be patient care.
www.rauland.com
conducted without
Solution
impact to existing
SIGNET then developed a comprehensive phased
www.necunifiedsolutions.com
operations and telecommunications upgrade/migration of five existing
NEC 2400 PBXs. These encompassed over 5,000
patient care. extensions that were fusion networked with over 200
ACD agents using Agent Anywhere technology to the
UNIVERGE SV8500 Unified Communications for
www.biamp.com
Enterprise (UCE) platform.
IP phones and IP softphones were being deployed, a
new web-based UCE Manager tool was installed, and
www.hubbell.com NEC’s Wireless MH160 handsets were provided,
increasing coverage using CMMC’s WiFi network in
the new ER and laboratory to effectively connect
patients, staff and caregivers.
SIGNET’s upgrade/migration approach and the
implementation was a success in delivering the next
www.primexwireless.com generation technology while preserving CMMC’s
existing telecommunications investment. Overall,
CMMC will be able to deliver enhanced services
expected in the changing information healthcare
environment while reducing the total cost of ownership
of their telecommunications infrastructure.


Healthcare
Communications

As the largest provider of nurse call systems in New England, serving Service
120 hospitals and even more long-term care facilities from Maine to As nurse call, integrated wireless phones,
Rhode Island, SIGNET engineers the solutions necessary to reduce and associated software become more tech-
noise pollution, improve patient and employee satisfaction, increase nologically advanced, our valued clients
safety, and shorten staff response time. can rest assured that SIGNET has the
in-house expertise needed to maintain,
Our products and system solutions are Duplex Intercom update, support, troubleshoot, and repair
designed to meet the specific needs of There are times when a voice message must their individually tailored solutions.
each healthcare facility with cost-effective, be delivered across an entire department. Leveraging our own factory trained,
state-of-the-art technology and service The Stentofon® duplex intercom systems, Reptrax/Vendormate credentialed person-
programs so vital to our healthcare available through SIGNET, produce the nel, SIGNET offers 24/7/365 on site emer-
industry clients. voice required to get the word out in OR gency response and VPN remote system
departments, labs, and radiology areas. diagnostic services to ensure no down
Nurse Call time, and facility peace of mind.
Swift, personalized response is a must Wireless GPS Clock Systems
when it comes to patients’ needs. As a SIGNET’s complete offering of GPS Services offered include:
Rauland partner for more than 20 years, synchronized timekeeping solutions • Remote System Diagnostics
SIGNET offers the most technologically makes it easier for your staff members • Software Maintenance Programs
advanced and dependable equipment avail- to do what they do best—provide around • Preventive Maintenance
able, including the Responder®, an inte- the clock care to patients. When every • Critical Component Stocking
grated platform that combines traditional clock throughout your facility is synchro- • Equipment Repair
nurse call functions with a variety of nized, workflow, efficiency, documenta- • Equipment Replacement
additional workflow and communications tion, and patient care improves. • Ongoing User Training Refresh
tools to allow rapid response to patients • Hospital Personnel Technical Training
from anywhere within the facility. Wireless Telephony Courses/Certification
Doctors, caregivers, and technicians stay
Hospital TVs connected using SIGNET wireless phone
Today’s patients demand an interactive solutions. Calls are routed from nurse call
viewing experience. HCI provides several instantly to the appropriate caregiver through
TV options: IPTV, and Digital TV with wireless phones that maintain patient con-
built-in DVD player to inform, educate, fidentiality and promote a quieter environ-
and entertain patients during their hospital ment. Additionally, mobile alerts and priority
stay. SIGNET provides a single source messaging are displayed and prioritized in
offering that brings hospital TVs and nurse order of criticality. Optional integrations
call together. with medical monitoring equipment make
this platform an important life safety com-
munications system. SIGNET has more
experience deploying integrated wireless
telephony than any other in New England.


Case Study
Dana-Farber Cancer Institute
Yawkey Center for Cancer Care

Products Challenge
At SIGNET, we endeavor to be the most The Dana-Farber Cancer Institute Yawkey Center for
knowledgeable technology partner Cancer Care is a state-of-the-art, 14-story, outpatient
possible, and we recommend solutions care and clinical research facility. The Yawkey Center
based on experience, application and client adds 275,000 square feet of clinical space, has
130 exam rooms, 150 infusion bays, and numerous
budgetary concerns. In order to succeed The Yawkey patient and family consultation rooms. The building
in our goal of having a proven technology will serve as the model for cancer centers of
for virtually every challenge, SIGNET Center for Cancer the future.
partners with the premier platform and Care required their The Yawkey Center for Cancer Care required their
solution providers in our business to nurse call solution to be highly programmable, offer
ensure that we can embrace virtually any
nurse call solution many custom call priorities, and well over a dozen
challenge with a best in-class product to be highly partitioned nurse consoles and display panels per
floor. The calls would be partitioned to the many
solution. The world-class manufacturing programmable, offer workstations by call priority, room, location and
partners represented by SIGNET include: department.
many custom call
www.rauland.com priorities, and well over Solution
a dozen partitioned SIGNET provided Dana-Farber Cancer Institute with
the Rauland Responder 4000 nurse/patient
www.ascom.us nurse consoles and communication system. The system provided a facility-
wide integrated network of over 1,500 nurse call
display panels per floor. stations. Over 75 nurse consoles and display panels
were installed to properly cover the “unconventional”
www.hci-tv.com
floor plan design. Custom “Medical Response” stations
were installed in the exam rooms, infusion bays and
procedure rooms with specially programmed call
processes and notification workflow.
www.stentofon.com
The Yawkey Center for Cancer Care is the largest
cancer center in New England. Several weeks of clinical
instruction by SIGNET’s professional trainer highlighted
the systems capabilities to nursing management. As
www.spectralink.com a result, the system was expanded and enhanced by
an additional ten percent.
SIGNET also provided the same system solution,
incorporated with wireless phones, to Dana-Farber
Cancer Institute’s satellite facilities in Weymouth and
www.primex-wireless.com
Milford, Massachusetts.


Audio Visual

Photograph by
Preston Keller

SIGNET’s team of engineers, Comprehensive Audio Visual Service
designers, and installation special- Design & Integration Preventive maintenance to your digital
ists are experienced in planning, We provide site inspections, user needs communication equipment often catches
executing, and installing the sim- analysis, CAD drawings, network consult- problems before they occur, saving you
plest to the most complex audio ing, and infrastructure design. We repre- embarrassing and costly disruptions at
visual solutions. sent all major AV equipment manufactur- critical times. Our service plans protect
ers and will select the components for our clients’ investments by providing them
Our goal is to provide cost-effective solu- your system based on quality, functionality, with the hardware and software support
tions with close coordination throughout and appropriateness to your needs. Our and training suited to your company's
the planning, installation, testing, and installers are trained in the latest AV tech- exclusive needs and circumstances. We
acceptance phases of each project. nologies and our state-of-the art technol- ensure the maximum return on your
ogy lab ensures that all rack-based systems investment while minimizing your total
Upfront planning for audio visual systems are fully-tested and functioning before cost of ownership.
can drastically reduce infrastructure costs, installation.
ensuring that the needs of the client are Services offered include:
met, at a budget they can afford. AV Installation • We service almost any brand of audio,
Includes shop fabrication, infrastructure video, control, and video conferencing
Our staff of audio visual professionals preparation, equipment installation, equipment, regardless of installation
include Certified Technology Specialists testing, and commissioning. vendor.
(CTS)®, Certified Technology Designers
(CTS-D)®, and Certified Technology Control System Programming
Installers (CTS-I)®, as well as a team Our focus is on ease-of-use, and our pro-
that is factory-certified on a wide range gramming services include user needs
of products. analysis, touch panel design, shop and
field testing, and on-site commissioning.

User Training
Includes training of your technical service
staff and end-users.
All custom audio visual control systems
assembled by SIGNET are programmed
and tested in our 10,000 square foot testing
laboratory, which is also used to demon-
strate system operation and train our
valued clients before the systems are
released to the field.


Case Study
UMass Venture Development Center

Products Challenge
SIGNET offers best-in-class products
The University of Massachusetts’ plan for the 18,000
and service and believes in continuing square foot Venture Development Center included
education to stay on the cutting edge space for laboratory research and the ability to record
of the latest technology. This ensures and present results within the state-of-the art facility,
our clients receive the latest information as well as, the ability to communicate with anyone in
to make informed decisions about the world using digital videoconferencing via the
internet. The space design included four wet labs, two
their design. dry labs, a presentation room, two work space areas,
a kitchen/coffee bar, and a display wall. The project
required control and integration of multiple audio
visual sources through the use of a single touch panel
www.crestron.com
control unit located in each room. Several connection
The project required types, manufacturer product changes, and different
cable types created difficult challenges. An additional
control and integration dilemma included the installation of the nine foot
www.extron.com
of multiple audio-visual wide, five hundred pound plasma display. A unique
solution would have to be implemented not only to
sources through the use get the display into the limited access building, but
also mounted onto the wall.
www.samsung.com
of a single touch panel
control unit located in Solution

each room. SIGNET provided a state-of-the-art audio visual system
including twelve 50” plasma screens, four 40” LCDs,
www.jbl.com eight Crestron touch panels including a wireless model,
custom designed touch screen interface, twenty-four
omni-directional ceiling microphones, sound
reinforcement speakers, multiple PC input plates, two
digital IP video conferencing codecs, four digital signage
www.trms.com units and one of the world’s largest plasma televisions,
a 103” model from Panasonic. Throughout this venture
SIGNET’s project management team kept in constant
contact with the end-user outlining progress and
potential pitfalls, and acquired the information necessary
www.biamp.com
for the touch screen interface. Through the use of
SIGNET’s vast resources and creative management
staff, the plasma display was hoisted onto the third
floor mezzanine with a crane while the installation
utilized mechanical material lifts to elevate the display
to the mount. The project installation lasted
approximately nine months and was completed within
the project deadline.


About SIGNET
Message from A Great Place
the President to Work

How do the mission and the values Employees are our most valuable assets.
of an organization evolve? My father We recognize that employee integrity, work
launched SIGNET in 1974 and built ethic, and performance are the very foun-
an organization that reflects his dation of the Power of One; we invest in
humble beliefs and personality. My the recruitment, training, and advance-
entire career has been cultivated at ment of expert team members and provide
SIGNET and my responsibility is to a challenging and dynamic work
ensure that SIGNET’s mission and environment.
core values reflect the legacy of my
father’s business philosophy. Our comprehensive compensation package
includes:
SIGNET’s mission is to convert new • Medical Insurance
business relationships into long-term • Dental Insurance
partnerships. SIGNET will not pursue one-time clients with no prospect of an • Basic Life Insurance
ongoing relationship. We partner with clients who value and appreciate high • Optional Life Insurance
quality relations. The culture at SIGNET is completely centered around creating • Short-Term Disability (STD) Insurance
and maintaining high quality relationships with clients. • Long-Term Disability (LTD) Insurance
• 401(k) Plan
As important as quality client relations, I have learned over many years that there • Flexible Spending Accounts
is more to growing a successful organization. I believe that a corporation has a • Employee Assistance Plan
responsibility to support, educate and care for its employees. I believe that SIGNET • Financial Assistance
must treat its vendor partners with honesty and respect. Finally, I believe that • Employee Referral Program
SIGNET has an obligation to support the community around us. • Employee Discounts: Verizon
• Employee Wellness
As in any successful relationship there must be honest mutual respect. My major • Vacation
responsibility at SIGNET is to continue the legacy of valuing relationships with • Personal Paid-Time Off
our clients, employees, vendor partners, and the community. • Community Service: Paid-Time Off
• Holidays
• Helping Hand Fund

Bradford S. Caron
President and CEO

Helping Hands
SIGNET employees take great pride in • Friends of Norwell — Norwell Food
supporting a wide range of charitable Pantry & Closet
organizations. Our Employee Community • Toys for Tots Foundation
Service Committee selects events and • West Side Benevolent Society
charities throughout New England where • American Red Cross
our volunteer efforts help make a • Vietnam Veterans of America
difference, including: • Dress for Success
• Make a Child Smile Organization • The Greater Boston Food Bank
• Arthritis Foundation • Special Olympics
• Susan G. Komen 3-Day for The Cure • Boston Big Brother Big Sister
Note: Photography on pages 2, 4, 5, and 8 courtesy and
• Father Bill’s & Mainspring Foundation Copyright © 2010 UTC Fire & Security


Professional Affiliations Notes
Organization Web Site
American Fire Sprinkler Association www.firesprinkler.org
ASIS International www.asisonline.org
Building Industry Consulting Service International www.bicsi.org
Building Owners and Managers Association www.bomaboston.org
Fire Communications Officer’s Association of Rhode Island www.fcoari.org
Fire Prevention Association of Massachusetts www.firepreventionofma.org
Independent Distributors Association, LLC www.ideacom.org
InfoComm International www.infocomm.org
Massachusetts Higher Education Consortium www.mhec.net
Massachusetts Senior Care Association www.maseniorcare.org
Massachusetts Systems Contractors Association www.msca-systems.org
New England Association of Fire Protection System Designers www.neafpsd.com
New England Healthcare Engineers’ Society www.nehes.org
National Fire Protection Association www.nfpa.org
National Fire Sprinkler Association www.nfsa.org
National Systems Contractors Association www.nsca.org
Rhode Island Association of Fire Marshals n/a

Corporate Licenses
License State Lic #
Fire Alarm Massachusetts 1384C
Master Electrician Massachusetts 20309A
Security Systems Contractor Massachusetts SS CO 001038
Sprinkler Contractor Massachusetts SC145298
UL Certification Massachusetts 3869-1
Burglar & Hold-Up Alarm Rhode Island 6126
Electrical Corp Rhode Island AC-004727
Fire Protection Master Rhode Island 00000211
Telecomm TSC Rhode Island 580
Low Energy Limited Electrician Maine MC60019214
Electrical Connecticut ELC.0193778-E1

Locations
Corporate Headquarters Branch Offices
SIGNET Electronic Systems, Inc. 153 U.S. Route 1, Unit 4
106 Longwater Drive Scarborough, ME 04074
Norwell, MA 02061 207-874-0400 phone 207-885-0429 fax
781-871-5888 phone
781-871-4757 fax 1021 Waterman Avenue
800-444-9614 toll free all offices East Providence, RI 02914
www.signetgroup.net 401-434-9000 phone 401-431-9111 fax

Email Contacts
General: info@signetgroup.net
Sales: sales@signetgroup.net SIGNET has been named among
Service: service@signetgroup.net the nation’s top 50 systems
Employment: hr@signetgroup.net integrators since 2008.
Accounts Receivable: accountsreceivable@signetgroup.net


About SIGNET

We are New England’s technology
integration experts offering our clients the
power of one source for efficiencies. More
hospitals, municipalities, government
agencies, universities, and businesses trust
their technology systems to SIGNET than
all other technology providers in this area
combined.

Founded in 1974, SIGNET is the largest
privately held system integrator in New
England. We support our clients’ projects
by providing complete integration
solutions including design-build,
installation, training, technical support
and service. We are New England’s premier
integrator of mission-critical technologies
with offices located in Massachusetts,
Maine, and Rhode Island. We have
strategic partnerships with industry leading
manufacturers and suppliers, giving us
the unmatched capability to provide
solutions that are innovative, flexible,
scalable, and state-of-the-art.

Recognized for the development and
delivery of multiple technology systems
with a single, efficient point of contact.
SIGNET—that’s the Power of One.


SIGNET Electronic Systems, Inc.

106 Longwater Drive • Norwell, MA 02061

800-444-9614 • www.signetgroup.net

SIGNET Electronic Systems Company Brochure

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