As governments face increasing pressure for efficient and transparent citizen services, the need for transformation becomes essential. Tax agencies are a central part of any modernization effort in all countries, whether developed or developing. In order to transform into a modern and efficient organization, they need to address key challenges: increase tax compliance and reduce the tax gap, increase efficiency and effectiveness, transform into a customer-centric organization and make the best use of technological developments. Watch the screencast to learn more about how to embark on your own transformational journey. http://www.capgemini.com/tax-welfare

1. ConnectingGovernment and Citizens for Tax Transformation

2. efficient digital different connected modern transparent What could tomorrow’s Tax Office look like? high-tech standardised cost-effective well organised transformed revenue-earning

8. Routinetasks

9. Specialist tasks

10. Routinetasks Largely sourced and handled from the Cloud “as a service”

11. Registry Registry As a Managed Service Assessment, fraud management, bespoke solutions Assessment, fraud management, bespoke solutions As a Service Tax Collection Tax Collection From “doing everything”... ...to “being focused, efficient and better”

12. processing data capacity storage governance applications access staff A well-organized plan for transformation

13. Implementing Detailing Strategy MODERN TAX OFFICE Dynamic, agile, service oriented Lean business model Align main business challenges – define high level functional & organizational requirements Organization design, roadmap & customer service transformation Business Transformation Hybrid Business Services Formal Governance & control change Reskilling of staff SaaS for routine/ commodity requirements Complex development on PaaS Hybrid & virtual platforms Self-Service Permeable applications Specialist SaaS Application Small Apps on PaaS Flexible IT, burst capacity & cloud hosting Application Transformation Cloud & Ecosystem Management Skills Service Management Change Enhancing Self-Service capabilies Virtualization of data-centres & capacity on demand for internal IT needs Define governance & training needs; anticipate on role changes Pervasive Internet Access & bandwidth Infostructure Transformation Enabling Infrastructure Governance & Organizational Impact

15. Thank you. Ian Pretty - Vice President Global Tax and Welfare Lead CAPGEMINI