From 1996 to the present, the Third-Party Logistics (3PL) study has helped to identify and track key trends and views of the 3PL industry from the point of view of the customer. In mid-2008, 1,644 logistics executives completed a survey on trends and issues in third-party logistics. The study was produced by C. John Langley Jr., Ph.D., of the Georgia Institute of Technology, with a team of industry experts from Capgemini, DHL, and Oracle. In addition to the survey, the team conducted a facilitated workshop to interpret study results, as well as focus interviews with experts on three special topics covered in the report: integrated logistics, green supply chain and supply chain security. The findings presented are intended to help 3PLs and logistics outsourcers better understand and more effectively manage their relationships. Visit http://www.3plstudy.com

1. The State of Logistics Outsourcing 2008 Third-Party Logistics Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC. All rights reserved. Results and Findings of the 13 th Annual Study

4. Current State of the 3PL Market Most Customers are Satisfied, But Improvement Opportunities Continue to Exist Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC. All rights reserved.

6. The IT Expectation/Performance Gap Continues… Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC. All rights reserved. Expectation/ Performance Gap

7. Integrated Logistics Managing Systems and Services for Best Results Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC. All rights reserved.

9. Green Supply Chain It’s Not Whether to Act, It’s How Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC. All rights reserved.

10. 3PLs are Uniquely Positioned to Help Customers Plan and Execute Green Supply Chain Initiatives Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC. All rights reserved. Educate customer regarding green supply chain and sustainability Leverage meaningful case studies Provide simple diagnostic tools / maturity model Step 1 Education Step 2 Planning Step 3 Execution Measure customer’s carbon footprint Identify change levers to reduce GHG emissions Support business case development Develop implementation plan Implement green supply chain Consolidate shipments and optimize routing Leverage green vehicles and distribution centers Facilitate reverse logistics for recyclables Consultants 3PLs Green Focused 3PLs

11. Supply Chain Security Concerns Rise as Regulations, Risks Mount Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC. All rights reserved.

14. The State of Logistics Outsourcing 2008 Third-Party Logistics Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC. All rights reserved. Results and Findings of the 13 th Annual Study Visit http://3plstudy.com