1. CRAIG ALLEN
138 West Slatestone Circle, The Woodlands, Texas 77382
Home: (281) 419-0407 Email: cballen4@mac.com
HUMAN RESOURCES EXECUTIVE
Strategic, customer focused, results driven Human Resources Executive with core expertise in
labor and employment law/relations. Respected as a collaborative business partner who has led
the HR function for multi-billion dollar U.S. and international corporations. Strong leader in driving
change and accomplished at developing and championing corporate values, vision, and mission.
• Visible achievements include ability to lead corporate and divisional assignments in diverse
environments including startup, growth, acquisition and restructuring. Proven ability to work with
senior management team, Board of Directors, and Unions in leading change and building
organizational effectiveness.
KEY COMPETENCIES
• Benefits & Compensation Management • Organization Design & Development
• Employee & Labor Relations (NLRA) • HR Compliance Management
• Mergers & Acquisition/HR Start-up
• Talent Management/Assessment
• Manage HR Budgets to $10 million
• Performance Management • Strategic Planning
• HR Business Alignment
CAREER & SELECTED ACHIEVEMENT SUMMARY
SERVISAIR USA INC – Corporate Offices, Houston, Texas 2001-2010
Servisair is a $1.2 billion global aviation ground handling and airport services provider created by the
consolidation of GlobeGround PLC (Germany) and Servisair PLC (United Kingdom). Servisair USA Inc
was created following the merger of GlobeGround North America LLC and Servisair USA Inc. Servisair, in
The Americas operates in 20 U.S. states, 6 Canadian provinces, 4 Latin America countries, and Trinidad,
with 10,000 union and non-union employees and $600M in combined revenue.
Vice President, U.S. Corporate Human Resources (2008 – 2010)
Serve as key member of corporate executive committee. Direct overall HR leadership and provide subject
matter expertise for U.S.-wide HR policies and procedures to ensure synergies with U.S. business
strategy. Using employment law, corporate counsel, and HR knowledge have overall responsibility
encompassing employee and labor relations, compensation/benefits, organizational development, payroll,
and internal communications. Directly supervise 3 U.S. HR Business Partners, 7 Regional HR
Generalists, along with day-to-day oversight for worker’s compensation claims management processes in
total department of 29 employees.
Vice President, Human Resources, The Americas (2003 – 2008)
Direct overall HR management for division-wide HR functions, including compensation design, health &
welfare benefits design and implementation, employee and labor relations, including collective bargaining
with extensive mediation and arbitration experience Day-to-day oversight of HRIS/Payroll, HR
Compliance, including EEO/AAP and DOT requirements. Lead initiatives in talent management, training
and organizational development, and succession planning. Established and led an international human
resources organization which supported the strategic business plan of global expansion. Supervised HR
activities of (in country) Human Resource Directors in U.S, Canada, South America and Trinidad in a total
department of 50 employees.
Regional HR Director, U.S. Eastern Region (2001 – 2003)
Responsible for implementing regional HR initiatives covering 1,700 hourly and salaried employees in
union and non-union roles. Supported compensation design, regulatory compliance, management
development, recruitment/on-boarding, and collective bargaining. Served as mentor, coach and counselor

2. CRAIG ALLEN, Page Two
to regional operations management team. Promoted to top HR position, based on demonstrated HR skills
and background and proven ability to connect with diverse employees. Led critical initiatives to establish
"best-in-class" practices. Developed framework for HR infrastructure and new organization field structure
following corporate reengineering.
• Advanced overall HR mission through design and restructuring of HR functions in both U.S and
Canada along with HRIS refinements. Increased divisional HR Business Partner effectiveness by
rebuilding talent acquisition strategy, improving on employee relations, implementing performance
management programs.
• Developed labor avoidance strategy to address aggressive union organizing of non-union
subsidiary. Recommendations received unanimous Board approval, which included union awareness
training, strike contingency planning, employee satisfaction surveys, and exit interviews.
• Lead negotiations/collective bargaining of 25 collective bargaining agreements covering 2,250
employees in 10 (right-to-work and non-right-to–work) states represented by three Unions.
Transitioned pension plans to 401(K) plans, and renegotiated medical plans without significant
concessions or disruptions.
• Developed and implemented unique Pay for Performance plan transitioning 500 collectively
bargained employees from traditional merit pay plans to performance (KPI) based plans, promoting
increased employee alignment with business objectives. Saved $160K in first year on $4M of payroll
costs.
• Succession and Development Planning. With Servisair's president, conducted succession and
development planning meetings nationwide to assess strength of leadership team. Deliverables
included completing web-based succession planning system and creating a rating and ranking of top
talent for Board review. Created “The Way Forward.” to facilitate short and long term succession
planning for top 50 key management positions.
• Designed assessment tool and supporting processes to identify skill gaps and thereby strengthen
supervisory/leadership proficiencies and management development skills for top 50 managers.
• Developed core competencies for General Managers, implemented performance management
including Balanced Scorecard, and delivering communication and training tools.
• Implemented $1.2M HRMS/Payroll ERP system on time and within budget while incorporating
1,900 acquired employees. Scaled work plan to optimize staffing assignments and optimize
contractor deliverables.
• Outsourced non-core HR functions performed by field personnel. Directed strategy to
consolidate decentralized data entry, reduce errors, and eliminate waste. Realized first year savings
of $728K.
• Reduced employee turnover in Fueling division by 25% and improved Fuel Agent retention using
HR metrics, examination of talent sourcing, and highlighting P&L impact of turnover.
• Co-developed behavior based safety initiatives saving $1.4M in Workers’ Compensation costs.
• Effectively implemented employee health and wellness programs, vendor management,
executive reporting and analysis, and proven success in cost containment, realizing $180k in first
year savings.
• Overhauled large complex self-funded medical plan. Co-designed employee wellness initiative
including Biometric screenings, weight loss, stress management, smoking cessation, and compulsory
body mass index assessments. Turned cash drain into $268K savings in 2 years on $6.7million net
claims.
EARLY CAREER PROGRESSION INCLUDES
ALeNET, INC., B2B Enterprise (ERP) Systems/PeopleSoft Consulting and ASP Start-up Miami, Florida
Vice President, Human Resources 2000 - 2001
Recruited to build a start-up human resources and administrative infrastructure including staffing technical
and C-level personnel. Developed stock option and executive compensation strategy in partnership with

3. CEO. Led process for transitioning to ADP outsourced Payroll/HRIS/Benefits platform.
CRAIG ALLEN, Page Three
BANKUNITED, FSB, Miami, Florida ($4B Commercial Bank employing 1,000 people in South Florida)
Vice President, Human Resources 1998 – 2000
Recruited to develop and implement organization’s HR policies/procedures in the areas of talent
acquisition, incentive compensation and benefits design, employee relations, and employee retention.
UNION PLANTERS BANK OF SOUTH FLORIDA, Miami, Florida ($6B Commercial Bank employing
2,300 associates across South Florida)
Human Resources Director 1996 – 1998
Recruited to lead South Florida acquisition/expansion strategy. Drove due diligence and integration for
five bank acquisitions adding 1,700 associates. Played key role in selecting and assimilating leadership
talent from acquisitions.
Held professional roles with increasing levels of HR management responsibility with Physicians
Corporation of America, Avatar Holdings, Inc. and FPL (NextEra Energy).
EDUCATION / CONTINUING EDUCATION
MBA, Nova Southeastern University Ft. Lauderdale, Florida
B.S., Labor Relations, Florida International University Miami, Florida
A.A., Pre-Law, Miami-Dade Community College Miami, Florida
Basic, conversational Spanish, self-study
Union Experience: International Association of Machinists & Aerospace Workers (National), International
Brotherhood of Teamsters, Transport Workers Union.
Additional course work on updates in FMLA, ADA, and Patient Protection and Affordable Care Act
(PPACA) Detailed Reporting Knowledge of Employment Laws HIPPA / OSHA / COBRA / FMLA /
ERISA / ADA / FLSA / EEO
TECHNICAL SKILLS
ADP ERP v4, Kronos v6, MS Office Suite (Outlook, Word, Excel, PowerPoint), Lotus Notes
PROFESSIONAL AFFILIATIONS/CERTIFICATIONS
Member, Society for Human Resource Management (SHRM) - Current
Greater Miami Society for Human Resource Management, Past President, and Treasurer (1992-1994)
Airports Council – North America, Human Resources Committee – 2008-2010
Quality Improvement Team Leader/Facilitator – Florida Power & Light Co.
Senior Professional in Human Resources – certification pending, expected June 2011
BOARD OF DIRECTOR AND INDUSTRY BOARDS
United Way of Dade County (Loaned Executive) 1984-1986
Greater Miami Chamber of Commerce – Human Resources Committee 1990-1999
Miami Dade Living Wage Advisory Board – 2005-2006