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@CakeHR
AmericanManagementAssociation(AMA)
reportsthatnearly80%ofallcompanies
utilizesomeform ofemployeemonitoring
andsurveillanceattheworkplace.
66%monitorinternetuse
45%logkeystrokes
43%trackemployeeemails
INCREASESPRODUCTIVITY
Employeeswhouse
companyhoursastheir
“personaltime”causegreat
lossestothefirm.
In2009,UPSfitted
200sensorson
deliverytrucksthat
trackeddriving
speeds,stoptimes,
etc.Itallowedthem
tofigureoutthat
driversweredriverswere
sneakingbreaks,
reducingnumberof
deliveriesperday.
2013studyofchainrestaurantsshowedthat
employeemonitoringresultedin22%dropintheft,
and7%increaseinrevenue.
Everyorganizationhasemployeeswho
behaveasifrulesandpoliciesdon't
applytothem.
Employeemonitoringallowstrackingofcommon
errors,andhelpscreatetrainingprogramswhich
addresssuchissuesatthestartofemployment.
Trackingdatacanbeusedtoidentifyandreward
employeeswhoperform aboveandbeyondthecallof
duty,thusreinforcingpositiveaspectsofmonitoringas
wellinemployees'collectivepsyche.
Constantmonitoringreinforcestheutmostprofessional
behavioramongemployeeswheninteractingwith
customers,asexemplifiedwithintheCallCentreindustry.
@CakeHR
YourHR.Simplified.
TotrackthepulseoftheHRworld,
orfollow uponlatestworkplace
trends,visitourblogat
cake.hr/blog
Breedsmentalitythatnumbers(meeting
keyindicators)aremoreimportantthan
qualitywork.
Harper'sMagazinereportsthatUPSuses
trackedmetricslikea“mentalwhip”to
intimidatepeopleintoworkingfaster.
Officemoralecanplummet,andcauseemployeesto
perform poorlyorleavethecompany.
“Rightattheheartofallthisistrust.Whatsortof
messagedoesitsendthattheyneedtomonitor
[workers']desktops?”KenOehler,GlobalEngagement
PracticeLeaderofAonHewitt,toTheWeek.
SalesExecutivefiredfrom herjobaftersheuninstalleda
monitoringappfrom hercompany-issuedphone,becauseit
continuedtotrackhermovementsoutsideworkhoursaswell.
CurrentlysuingIntermexfor$500,000onbasisoflost
wagesandchargesofinvasionofprivacy,wrongful
termination,andunfairbusinesspractices.
Studiesshow greateracceptanceif
employeesareexplainedthereasonsbehind
monitoringaswellastheresultant
advantageshopedtobegainedfrom it.
Whileemployeesdon'tneedtobetoldthespecific
indicatorsbeingmeasuredduringmonitoring,explicitly
detailedpoliciesregardingusageofresourcesbeing
tracked–email,GPS,cellphone–mustbelaiddownfor
transparencyandeaseofcompliance.
Protectingthefirm from legalvulnerabilitiescanonlybeachieved
throughemployeessigningconsentform allowingtrackingof
actionsandperformance.However,“informedconsent”requiresthat
youalsoeducatethem onspecificmarkersbeingmonitored.
“Mostemployeesreceivepoliciesregardinguseofoffice
businesstoolsandprivacyissuesonthefirstdayof
employment,buttoooftentheydon'treadthem.Employers
needtodomorethanhandoverawrittenpolicy...Theyshould
educateemployeesonacompany'sexpectationsandoffer
trainingonanannualbasis.”MannyAvramidis,AMA'sSenior
VicePresidentofGlobalHumanResources.
Readfullstoryhere:
cake.hr/blog/employee-monitoring-employee-privacy
@CakeHR
YourHR.Simplified.
Checkouttheone-stopHR
managementsuiteat
cake.hr

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