SlideShare ist ein Scribd-Unternehmen logo

Measuring ROI on ACSI Surveys at SSA

•Als PPT, PDF herunterladen•
•
B
bvdquynd

The document discusses measuring return on investment (ROI) from American Customer Satisfaction Index (ACSI) surveys of Social Security Administration websites. It finds that the main site survey shows high satisfaction and value from a 2003 redesign. The FAQ survey shows a reduction in high-cost support channels due to the FAQs. The Retirement Planner survey shows value from the planner but an opportunity to improve the online application. The ISBA survey clarifies priorities in focusing limited resources.

Business
1 von 22
Measuring ROI on ACSI Surveys Tim Evans Social Security Administration Office of Electronic Services [email_address]
Introduction ,[object Object],[object Object],[object Object],[object Object],[object Object]
SSA and ACSI ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SSA ROI for ACSI Surveys--Summary ,[object Object],[object Object],[object Object],[object Object]
Main Site Survey, Q3/04 http://www.socialsecurity.gov ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Compare to ForeSee Results Benchmarks ,[object Object],[object Object],[object Object],[object Object]
2003 Site Redesign ,[object Object],[object Object],[object Object],[object Object]
SSA FAQ’s Survey, Q3/04 http://ssa-custhelp.ssa.gov/cgi-bin/ssa.cfg/php/enduser/entry.php ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Custom Questions Results Reveal ROI--#1 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Custom Questions Results Reveal ROI--#2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Key Comparisons for 2 Questions ,[object Object],[object Object],[object Object],[object Object]
ROI—Reduction Use of High-Cost Support Channels ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SSA Retirement Planner Survey, Q3/04 http://www.socialsecurity.gov/r&m1.htm ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SSA Retirement Planner Survey, Q3/04--Futures ,[object Object],[object Object],[object Object],[object Object],[object Object]
Retirement Planner—Custom Question ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Pew Internet Study http://www.pewinternet.org/PPF/r/128/report_display.asp ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Pew Internet Study—Cont’d ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What Does This Tell Us About ROI for Retirement Planner? ,[object Object],[object Object],[object Object]
Internet Social Security Benefit Application (ISBA) ,[object Object],[object Object],[object Object],[object Object],[object Object]
ISBA and ROI Lessons ,[object Object],[object Object],[object Object],[object Object],[object Object]
Wrap ,[object Object],[object Object],[object Object],[object Object],[object Object]
SSA Conclusions ,[object Object],[object Object],[object Object],[object Object]

Empfohlen

ARIN Customer Survey Results
ARIN Customer Survey ResultsARIN Customer Survey Results
ARIN Customer Survey ResultsARIN
 
The Truth Behind Detecting Fraud Using Data Analytics
The Truth Behind Detecting Fraud Using Data AnalyticsThe Truth Behind Detecting Fraud Using Data Analytics
The Truth Behind Detecting Fraud Using Data AnalyticsJim Kaplan CIA CFE
 
Cerebral Venous Sinus Thrombosis 2010 - Dr. Rajiv Jha (Neurosurgeon Nepal)
Cerebral Venous Sinus Thrombosis 2010 - Dr. Rajiv Jha (Neurosurgeon Nepal)Cerebral Venous Sinus Thrombosis 2010 - Dr. Rajiv Jha (Neurosurgeon Nepal)
Cerebral Venous Sinus Thrombosis 2010 - Dr. Rajiv Jha (Neurosurgeon Nepal)medrajiv18
 
Classroom Power Point Presentation
Classroom Power Point PresentationClassroom Power Point Presentation
Classroom Power Point Presentationgroundforce
 
六合彩,香港六合彩
六合彩,香港六合彩六合彩,香港六合彩
六合彩,香港六合彩bvdquynd
 
Historia mutis
Historia mutisHistoria mutis
Historia mutisOscar Eduardo Motta Barrera
 
Outcome of Head injury in unidentified patients - Dr Rajiv Jha (Bir Hospital...
Outcome of Head injury in unidentified patients - Dr Rajiv Jha (Bir Hospital...Outcome of Head injury in unidentified patients - Dr Rajiv Jha (Bir Hospital...
Outcome of Head injury in unidentified patients - Dr Rajiv Jha (Bir Hospital...medrajiv18
 
Cerebral Venous Sinus Anatomy.Paper Iria 2009.Ghy
Cerebral Venous Sinus Anatomy.Paper Iria 2009.GhyCerebral Venous Sinus Anatomy.Paper Iria 2009.Ghy
Cerebral Venous Sinus Anatomy.Paper Iria 2009.GhyDr. Himadri Sikhor Das
 

Empfohlen

ARIN Customer Survey Results
ARIN Customer Survey ResultsARIN Customer Survey Results
ARIN Customer Survey ResultsARIN
 
The Truth Behind Detecting Fraud Using Data Analytics
The Truth Behind Detecting Fraud Using Data AnalyticsThe Truth Behind Detecting Fraud Using Data Analytics
The Truth Behind Detecting Fraud Using Data AnalyticsJim Kaplan CIA CFE
 
Cerebral Venous Sinus Thrombosis 2010 - Dr. Rajiv Jha (Neurosurgeon Nepal)
Cerebral Venous Sinus Thrombosis 2010 - Dr. Rajiv Jha (Neurosurgeon Nepal)Cerebral Venous Sinus Thrombosis 2010 - Dr. Rajiv Jha (Neurosurgeon Nepal)
Cerebral Venous Sinus Thrombosis 2010 - Dr. Rajiv Jha (Neurosurgeon Nepal)medrajiv18
 
Classroom Power Point Presentation
Classroom Power Point PresentationClassroom Power Point Presentation
Classroom Power Point Presentationgroundforce
 
六合彩,香港六合彩
六合彩,香港六合彩六合彩,香港六合彩
六合彩,香港六合彩bvdquynd
 
Historia mutis
Historia mutisHistoria mutis
Historia mutisOscar Eduardo Motta Barrera
 
Outcome of Head injury in unidentified patients - Dr Rajiv Jha (Bir Hospital...
Outcome of Head injury in unidentified patients - Dr Rajiv Jha (Bir Hospital...Outcome of Head injury in unidentified patients - Dr Rajiv Jha (Bir Hospital...
Outcome of Head injury in unidentified patients - Dr Rajiv Jha (Bir Hospital...medrajiv18
 
Cerebral Venous Sinus Anatomy.Paper Iria 2009.Ghy
Cerebral Venous Sinus Anatomy.Paper Iria 2009.GhyCerebral Venous Sinus Anatomy.Paper Iria 2009.Ghy
Cerebral Venous Sinus Anatomy.Paper Iria 2009.GhyDr. Himadri Sikhor Das
 
E Tech On A Shoestring
E Tech On A ShoestringE Tech On A Shoestring
E Tech On A Shoestringjudynash
 
When is a Duplicate not a Duplicate? Detecting Errors and Fraud
When is a Duplicate not a Duplicate? Detecting Errors and FraudWhen is a Duplicate not a Duplicate? Detecting Errors and Fraud
When is a Duplicate not a Duplicate? Detecting Errors and FraudJim Kaplan CIA CFE
 
eTechnology on a Shoestring
eTechnology on a ShoestringeTechnology on a Shoestring
eTechnology on a Shoestringkrucker
 
Web Services: It is not IF, it is WHEN!
Web Services: It is not IF, it is WHEN! Web Services: It is not IF, it is WHEN!
Web Services: It is not IF, it is WHEN! Gary Hess
 
Measuring government websites
Measuring government websitesMeasuring government websites
Measuring government websiteslaurawesley
 
eTechnology On A Shoestring
eTechnology On A ShoestringeTechnology On A Shoestring
eTechnology On A ShoestringJohn Applegate
 
Leveraging Email to Grow Your Sales
Leveraging Email to Grow Your SalesLeveraging Email to Grow Your Sales
Leveraging Email to Grow Your SalesNicole Tabatabai
 
SPACC IT Day Azul7 Analytics Presentation
SPACC IT Day Azul7 Analytics PresentationSPACC IT Day Azul7 Analytics Presentation
SPACC IT Day Azul7 Analytics PresentationAzul 7
 
Ccmadevelopmentinstitute June2009
Ccmadevelopmentinstitute June2009Ccmadevelopmentinstitute June2009
Ccmadevelopmentinstitute June2009Pam Dechert
 
How Judson ISD Implemented and Tracks IT Metrics & Key Performance Indicators
How Judson ISD Implemented and Tracks IT Metrics & Key Performance IndicatorsHow Judson ISD Implemented and Tracks IT Metrics & Key Performance Indicators
How Judson ISD Implemented and Tracks IT Metrics & Key Performance IndicatorsSteve Young
 
Star - The State-of-the-art automated Feasibility Management Technology
Star - The State-of-the-art automated Feasibility Management TechnologyStar - The State-of-the-art automated Feasibility Management Technology
Star - The State-of-the-art automated Feasibility Management TechnologySudharshan M. Chandran
 
Cincinnati customer service impact update
Cincinnati customer service impact updateCincinnati customer service impact update
Cincinnati customer service impact updateHarry Black
 
Measuring What Really Matters: Search Engine Metrics & Tracking Tips - David ...
Measuring What Really Matters: Search Engine Metrics & Tracking Tips - David ...Measuring What Really Matters: Search Engine Metrics & Tracking Tips - David ...
Measuring What Really Matters: Search Engine Metrics & Tracking Tips - David ...Energy Digital Summit
 
Visualize audit sampling and fraud detection in excel
Visualize audit sampling and fraud detection in excelVisualize audit sampling and fraud detection in excel
Visualize audit sampling and fraud detection in excelJim Kaplan CIA CFE
 
Outcomes & ict lewisham
Outcomes & ict lewishamOutcomes & ict lewisham
Outcomes & ict lewishamSuperhighways
 
Integrating web analytics into information architecture and user-centered design
Integrating web analytics into information architecture and user-centered designIntegrating web analytics into information architecture and user-centered design
Integrating web analytics into information architecture and user-centered designHallie Wilfert
 
Traditional hiring to online assessments
Traditional hiring to online assessmentsTraditional hiring to online assessments
Traditional hiring to online assessmentsHireMee Pvt Ltd
 
B2B Email Marketing Effectiveness Benchmarking Report
B2B Email Marketing Effectiveness Benchmarking ReportB2B Email Marketing Effectiveness Benchmarking Report
B2B Email Marketing Effectiveness Benchmarking ReportDemand Metric
 
Pabit solution final_project_advitprocessmgmt v3.0 (1)
Pabit solution final_project_advitprocessmgmt v3.0 (1)Pabit solution final_project_advitprocessmgmt v3.0 (1)
Pabit solution final_project_advitprocessmgmt v3.0 (1)Supreet Kaur
 
Managing Top Tasks
Managing Top TasksManaging Top Tasks
Managing Top TasksMichele Ide-Smith
 
The-Ethical-issues-ghhhhhhhhjof-Byjus.pptx
The-Ethical-issues-ghhhhhhhhjof-Byjus.pptxThe-Ethical-issues-ghhhhhhhhjof-Byjus.pptx
The-Ethical-issues-ghhhhhhhhjof-Byjus.pptxmbikashkanyari
 
Memorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQMMemorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQMVoces Mineras
 

Weitere ähnliche Inhalte

Ähnlich wie Measuring ROI on ACSI Surveys at SSA

E Tech On A Shoestring
E Tech On A ShoestringE Tech On A Shoestring
E Tech On A Shoestringjudynash
 
When is a Duplicate not a Duplicate? Detecting Errors and Fraud
When is a Duplicate not a Duplicate? Detecting Errors and FraudWhen is a Duplicate not a Duplicate? Detecting Errors and Fraud
When is a Duplicate not a Duplicate? Detecting Errors and FraudJim Kaplan CIA CFE
 
eTechnology on a Shoestring
eTechnology on a ShoestringeTechnology on a Shoestring
eTechnology on a Shoestringkrucker
 
Web Services: It is not IF, it is WHEN!
Web Services: It is not IF, it is WHEN! Web Services: It is not IF, it is WHEN!
Web Services: It is not IF, it is WHEN! Gary Hess
 
Measuring government websites
Measuring government websitesMeasuring government websites
Measuring government websiteslaurawesley
 
eTechnology On A Shoestring
eTechnology On A ShoestringeTechnology On A Shoestring
eTechnology On A ShoestringJohn Applegate
 
Leveraging Email to Grow Your Sales
Leveraging Email to Grow Your SalesLeveraging Email to Grow Your Sales
Leveraging Email to Grow Your SalesNicole Tabatabai
 
SPACC IT Day Azul7 Analytics Presentation
SPACC IT Day Azul7 Analytics PresentationSPACC IT Day Azul7 Analytics Presentation
SPACC IT Day Azul7 Analytics PresentationAzul 7
 
Ccmadevelopmentinstitute June2009
Ccmadevelopmentinstitute June2009Ccmadevelopmentinstitute June2009
Ccmadevelopmentinstitute June2009Pam Dechert
 
How Judson ISD Implemented and Tracks IT Metrics & Key Performance Indicators
How Judson ISD Implemented and Tracks IT Metrics & Key Performance IndicatorsHow Judson ISD Implemented and Tracks IT Metrics & Key Performance Indicators
How Judson ISD Implemented and Tracks IT Metrics & Key Performance IndicatorsSteve Young
 
Star - The State-of-the-art automated Feasibility Management Technology
Star - The State-of-the-art automated Feasibility Management TechnologyStar - The State-of-the-art automated Feasibility Management Technology
Star - The State-of-the-art automated Feasibility Management TechnologySudharshan M. Chandran
 
Cincinnati customer service impact update
Cincinnati customer service impact updateCincinnati customer service impact update
Cincinnati customer service impact updateHarry Black
 
Measuring What Really Matters: Search Engine Metrics & Tracking Tips - David ...
Measuring What Really Matters: Search Engine Metrics & Tracking Tips - David ...Measuring What Really Matters: Search Engine Metrics & Tracking Tips - David ...
Measuring What Really Matters: Search Engine Metrics & Tracking Tips - David ...Energy Digital Summit
 
Visualize audit sampling and fraud detection in excel
Visualize audit sampling and fraud detection in excelVisualize audit sampling and fraud detection in excel
Visualize audit sampling and fraud detection in excelJim Kaplan CIA CFE
 
Outcomes & ict lewisham
Outcomes & ict lewishamOutcomes & ict lewisham
Outcomes & ict lewishamSuperhighways
 
Integrating web analytics into information architecture and user-centered design
Integrating web analytics into information architecture and user-centered designIntegrating web analytics into information architecture and user-centered design
Integrating web analytics into information architecture and user-centered designHallie Wilfert
 
Traditional hiring to online assessments
Traditional hiring to online assessmentsTraditional hiring to online assessments
Traditional hiring to online assessmentsHireMee Pvt Ltd
 
B2B Email Marketing Effectiveness Benchmarking Report
B2B Email Marketing Effectiveness Benchmarking ReportB2B Email Marketing Effectiveness Benchmarking Report
B2B Email Marketing Effectiveness Benchmarking ReportDemand Metric
 
Pabit solution final_project_advitprocessmgmt v3.0 (1)
Pabit solution final_project_advitprocessmgmt v3.0 (1)Pabit solution final_project_advitprocessmgmt v3.0 (1)
Pabit solution final_project_advitprocessmgmt v3.0 (1)Supreet Kaur
 

Ähnlich wie Measuring ROI on ACSI Surveys at SSA (20)

E Tech On A Shoestring
E Tech On A ShoestringE Tech On A Shoestring
E Tech On A Shoestring
 
When is a Duplicate not a Duplicate? Detecting Errors and Fraud
When is a Duplicate not a Duplicate? Detecting Errors and FraudWhen is a Duplicate not a Duplicate? Detecting Errors and Fraud
When is a Duplicate not a Duplicate? Detecting Errors and Fraud
 
eTechnology on a Shoestring
eTechnology on a ShoestringeTechnology on a Shoestring
eTechnology on a Shoestring
 
Web Services: It is not IF, it is WHEN!
Web Services: It is not IF, it is WHEN! Web Services: It is not IF, it is WHEN!
Web Services: It is not IF, it is WHEN!
 
Measuring government websites
Measuring government websitesMeasuring government websites
Measuring government websites
 
eTechnology On A Shoestring
eTechnology On A ShoestringeTechnology On A Shoestring
eTechnology On A Shoestring
 
Leveraging Email to Grow Your Sales
Leveraging Email to Grow Your SalesLeveraging Email to Grow Your Sales
Leveraging Email to Grow Your Sales
 
SPACC IT Day Azul7 Analytics Presentation
SPACC IT Day Azul7 Analytics PresentationSPACC IT Day Azul7 Analytics Presentation
SPACC IT Day Azul7 Analytics Presentation
 
Ccmadevelopmentinstitute June2009
Ccmadevelopmentinstitute June2009Ccmadevelopmentinstitute June2009
Ccmadevelopmentinstitute June2009
 
How Judson ISD Implemented and Tracks IT Metrics & Key Performance Indicators
How Judson ISD Implemented and Tracks IT Metrics & Key Performance IndicatorsHow Judson ISD Implemented and Tracks IT Metrics & Key Performance Indicators
How Judson ISD Implemented and Tracks IT Metrics & Key Performance Indicators
 
Star - The State-of-the-art automated Feasibility Management Technology
Star - The State-of-the-art automated Feasibility Management TechnologyStar - The State-of-the-art automated Feasibility Management Technology
Star - The State-of-the-art automated Feasibility Management Technology
 
Cincinnati customer service impact update
Cincinnati customer service impact updateCincinnati customer service impact update
Cincinnati customer service impact update
 
Measuring What Really Matters: Search Engine Metrics & Tracking Tips - David ...
Measuring What Really Matters: Search Engine Metrics & Tracking Tips - David ...Measuring What Really Matters: Search Engine Metrics & Tracking Tips - David ...
Measuring What Really Matters: Search Engine Metrics & Tracking Tips - David ...
 
Visualize audit sampling and fraud detection in excel
Visualize audit sampling and fraud detection in excelVisualize audit sampling and fraud detection in excel
Visualize audit sampling and fraud detection in excel
 
Outcomes & ict lewisham
Outcomes & ict lewishamOutcomes & ict lewisham
Outcomes & ict lewisham
 
Integrating web analytics into information architecture and user-centered design
Integrating web analytics into information architecture and user-centered designIntegrating web analytics into information architecture and user-centered design
Integrating web analytics into information architecture and user-centered design
 
Traditional hiring to online assessments
Traditional hiring to online assessmentsTraditional hiring to online assessments
Traditional hiring to online assessments
 
B2B Email Marketing Effectiveness Benchmarking Report
B2B Email Marketing Effectiveness Benchmarking ReportB2B Email Marketing Effectiveness Benchmarking Report
B2B Email Marketing Effectiveness Benchmarking Report
 
Pabit solution final_project_advitprocessmgmt v3.0 (1)
Pabit solution final_project_advitprocessmgmt v3.0 (1)Pabit solution final_project_advitprocessmgmt v3.0 (1)
Pabit solution final_project_advitprocessmgmt v3.0 (1)
 
Managing Top Tasks
Managing Top TasksManaging Top Tasks
Managing Top Tasks
 

Kürzlich hochgeladen

The-Ethical-issues-ghhhhhhhhjof-Byjus.pptx
The-Ethical-issues-ghhhhhhhhjof-Byjus.pptxThe-Ethical-issues-ghhhhhhhhjof-Byjus.pptx
The-Ethical-issues-ghhhhhhhhjof-Byjus.pptxmbikashkanyari
 
Memorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQMMemorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQMVoces Mineras
 
Technical Leaders - Working with the Management Team
Technical Leaders - Working with the Management TeamTechnical Leaders - Working with the Management Team
Technical Leaders - Working with the Management TeamArik Fletcher
 
Introducing the Analogic framework for business planning applications
Introducing the Analogic framework for business planning applicationsIntroducing the Analogic framework for business planning applications
Introducing the Analogic framework for business planning applicationsKnowledgeSeed
 
Guide Complete Set of Residential Architectural Drawings PDF
Guide Complete Set of Residential Architectural Drawings PDFGuide Complete Set of Residential Architectural Drawings PDF
Guide Complete Set of Residential Architectural Drawings PDFChandresh Chudasama
 
Church Building Grants To Assist With New Construction, Additions, And Restor...
Church Building Grants To Assist With New Construction, Additions, And Restor...Church Building Grants To Assist With New Construction, Additions, And Restor...
Church Building Grants To Assist With New Construction, Additions, And Restor...Americas Got Grants
 
NAB Show Exhibitor List 2024 - Exhibitors Data
NAB Show Exhibitor List 2024 - Exhibitors DataNAB Show Exhibitor List 2024 - Exhibitors Data
NAB Show Exhibitor List 2024 - Exhibitors DataExhibitors Data
 
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdfChris Skinner
 
WSMM Technology February.March Newsletter_vF.pdf
WSMM Technology February.March Newsletter_vF.pdfWSMM Technology February.March Newsletter_vF.pdf
WSMM Technology February.March Newsletter_vF.pdfJamesConcepcion7
 
Horngren’s Financial & Managerial Accounting, 7th edition by Miller-Nobles so...
Horngren’s Financial & Managerial Accounting, 7th edition by Miller-Nobles so...Horngren’s Financial & Managerial Accounting, 7th edition by Miller-Nobles so...
Horngren’s Financial & Managerial Accounting, 7th edition by Miller-Nobles so...ssuserf63bd7
 
Onemonitar Android Spy App Features: Explore Advanced Monitoring Capabilities
Onemonitar Android Spy App Features: Explore Advanced Monitoring CapabilitiesOnemonitar Android Spy App Features: Explore Advanced Monitoring Capabilities
Onemonitar Android Spy App Features: Explore Advanced Monitoring CapabilitiesOne Monitar
 
Fordham -How effective decision-making is within the IT department - Analysis...
Fordham -How effective decision-making is within the IT department - Analysis...Fordham -How effective decision-making is within the IT department - Analysis...
Fordham -How effective decision-making is within the IT department - Analysis...Peter Ward
 
Healthcare Feb. & Mar. Healthcare Newsletter
Healthcare Feb. & Mar. Healthcare NewsletterHealthcare Feb. & Mar. Healthcare Newsletter
Healthcare Feb. & Mar. Healthcare NewsletterJamesConcepcion7
 
Appkodes Tinder Clone Script with Customisable Solutions.pptx
Appkodes Tinder Clone Script with Customisable Solutions.pptxAppkodes Tinder Clone Script with Customisable Solutions.pptx
Appkodes Tinder Clone Script with Customisable Solutions.pptxappkodes
 
20200128 Ethical by Design - Whitepaper.pdf
20200128 Ethical by Design - Whitepaper.pdf20200128 Ethical by Design - Whitepaper.pdf
20200128 Ethical by Design - Whitepaper.pdfChris Skinner
 
TriStar Gold Corporate Presentation - April 2024
TriStar Gold Corporate Presentation - April 2024TriStar Gold Corporate Presentation - April 2024
TriStar Gold Corporate Presentation - April 2024Adnet Communications
 
EUDR Info Meeting Ethiopian coffee exporters
EUDR Info Meeting Ethiopian coffee exportersEUDR Info Meeting Ethiopian coffee exporters
EUDR Info Meeting Ethiopian coffee exportersPeter Horsten
 
Send Files | Sendbig.comSend Files | Sendbig.com
Send Files | Sendbig.comSend Files | Sendbig.comSend Files | Sendbig.comSend Files | Sendbig.com
Send Files | Sendbig.comSend Files | Sendbig.comSendBig4
 
Jewish Resources in the Family Resource Centre
Jewish Resources in the Family Resource CentreJewish Resources in the Family Resource Centre
Jewish Resources in the Family Resource CentreNZSG
 
Pitch Deck Teardown: Xpanceo's $40M Seed deck
Pitch Deck Teardown: Xpanceo's $40M Seed deckPitch Deck Teardown: Xpanceo's $40M Seed deck
Pitch Deck Teardown: Xpanceo's $40M Seed deckHajeJanKamps
 

Kürzlich hochgeladen (20)

The-Ethical-issues-ghhhhhhhhjof-Byjus.pptx
The-Ethical-issues-ghhhhhhhhjof-Byjus.pptxThe-Ethical-issues-ghhhhhhhhjof-Byjus.pptx
The-Ethical-issues-ghhhhhhhhjof-Byjus.pptx
 
Memorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQMMemorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQM
 
Technical Leaders - Working with the Management Team
Technical Leaders - Working with the Management TeamTechnical Leaders - Working with the Management Team
Technical Leaders - Working with the Management Team
 
Introducing the Analogic framework for business planning applications
Introducing the Analogic framework for business planning applicationsIntroducing the Analogic framework for business planning applications
Introducing the Analogic framework for business planning applications
 
Guide Complete Set of Residential Architectural Drawings PDF
Guide Complete Set of Residential Architectural Drawings PDFGuide Complete Set of Residential Architectural Drawings PDF
Guide Complete Set of Residential Architectural Drawings PDF
 
Church Building Grants To Assist With New Construction, Additions, And Restor...
Church Building Grants To Assist With New Construction, Additions, And Restor...Church Building Grants To Assist With New Construction, Additions, And Restor...
Church Building Grants To Assist With New Construction, Additions, And Restor...
 
NAB Show Exhibitor List 2024 - Exhibitors Data
NAB Show Exhibitor List 2024 - Exhibitors DataNAB Show Exhibitor List 2024 - Exhibitors Data
NAB Show Exhibitor List 2024 - Exhibitors Data
 
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf
 
WSMM Technology February.March Newsletter_vF.pdf
WSMM Technology February.March Newsletter_vF.pdfWSMM Technology February.March Newsletter_vF.pdf
WSMM Technology February.March Newsletter_vF.pdf
 
Horngren’s Financial & Managerial Accounting, 7th edition by Miller-Nobles so...
Horngren’s Financial & Managerial Accounting, 7th edition by Miller-Nobles so...Horngren’s Financial & Managerial Accounting, 7th edition by Miller-Nobles so...
Horngren’s Financial & Managerial Accounting, 7th edition by Miller-Nobles so...
 
Onemonitar Android Spy App Features: Explore Advanced Monitoring Capabilities
Onemonitar Android Spy App Features: Explore Advanced Monitoring CapabilitiesOnemonitar Android Spy App Features: Explore Advanced Monitoring Capabilities
Onemonitar Android Spy App Features: Explore Advanced Monitoring Capabilities
 
Fordham -How effective decision-making is within the IT department - Analysis...
Fordham -How effective decision-making is within the IT department - Analysis...Fordham -How effective decision-making is within the IT department - Analysis...
Fordham -How effective decision-making is within the IT department - Analysis...
 
Healthcare Feb. & Mar. Healthcare Newsletter
Healthcare Feb. & Mar. Healthcare NewsletterHealthcare Feb. & Mar. Healthcare Newsletter
Healthcare Feb. & Mar. Healthcare Newsletter
 
Appkodes Tinder Clone Script with Customisable Solutions.pptx
Appkodes Tinder Clone Script with Customisable Solutions.pptxAppkodes Tinder Clone Script with Customisable Solutions.pptx
Appkodes Tinder Clone Script with Customisable Solutions.pptx
 
20200128 Ethical by Design - Whitepaper.pdf
20200128 Ethical by Design - Whitepaper.pdf20200128 Ethical by Design - Whitepaper.pdf
20200128 Ethical by Design - Whitepaper.pdf
 
TriStar Gold Corporate Presentation - April 2024
TriStar Gold Corporate Presentation - April 2024TriStar Gold Corporate Presentation - April 2024
TriStar Gold Corporate Presentation - April 2024
 
EUDR Info Meeting Ethiopian coffee exporters
EUDR Info Meeting Ethiopian coffee exportersEUDR Info Meeting Ethiopian coffee exporters
EUDR Info Meeting Ethiopian coffee exporters
 
Send Files | Sendbig.comSend Files | Sendbig.com
Send Files | Sendbig.comSend Files | Sendbig.comSend Files | Sendbig.comSend Files | Sendbig.com
Send Files | Sendbig.comSend Files | Sendbig.com
 
Jewish Resources in the Family Resource Centre
Jewish Resources in the Family Resource CentreJewish Resources in the Family Resource Centre
Jewish Resources in the Family Resource Centre
 
Pitch Deck Teardown: Xpanceo's $40M Seed deck
Pitch Deck Teardown: Xpanceo's $40M Seed deckPitch Deck Teardown: Xpanceo's $40M Seed deck
Pitch Deck Teardown: Xpanceo's $40M Seed deck
 

Measuring ROI on ACSI Surveys at SSA

  • 1. Measuring ROI on ACSI Surveys Tim Evans Social Security Administration Office of Electronic Services [email_address]
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.