1. DEQUE Kick-Off MeetingQuality AssuranceUniversity of Koblenz-Landau Prof. Dr. Serge Chernyshenko Prof. Dr. Klaus G. Troitzsch Universität Koblenz-Landau

2. Koblenz-Landau University Accreditedstudyprogrammes: Information Management (since 2000) Information Systems (since 2006) Computer Science (since 2006) Computational Visualistics (since 2006) Bachelor of Education (since 2006) BioGeoSciences (formerlyEcological Impact Assessments , since 2008) Master of Education (since 2010) Social Science (currentlyunderaccreditation)

3. Quality assurance: Objectandobjectives The objectofqualityassuranceisthecoreproductof a university: theresponsible warranty on a successfulstudyprocess for all enrolledstudents

4. Quality assurance: Who hasto do what? qualityaspectshavetobedefined – thisisthetaskofthedepartments / facultiesof a universitywhodefinethedesiredcontentsof a studyprogramme qualityassuranceis an empiricalprocess – empiricaldataaboutthecoursesofferedandthetheprogressof individual studentshavetobecollectedandanalysed

5. Quality relevant data subjectiveevaluationofcoursesbystudents dataabouttheprogressof individual students distributionofstudents per studyprogrammeandsemester, ofmarksgiven in eachmodule, ofgeneralmarksatthe final examination, numbersofstudents in eachcourse, drop-out rates

6. Whatto do withthedata discussthestudentevaluationresultsamongfacultymembers offeringhelptofacultymemberswith negative evaluationresults finding out whichstudentsneedmentoring

7. Indicatorsandinstruments warranty: workloadquestionnaire (standardised) responsiveness: achievementquestionnaire (standardised) narrative interviewsandfocusgroups (non-standardised) discussionamongthefacultymembersof a studyprogramme studyprocess: statisticaldataoftheexaminationoffice students: entrancequestionnaire