SlideShare ist ein Scribd-Unternehmen logo
1 von 81
The Next Level of Social Evolution:   I Have a Social Profile,  What ’s Next? May 2nd 10:45am-12noon  Chicago, 2011 Benjamin J. Weisman,   [email_address] twitter.com/buckyben facbook.com/buckyben flickr.com/buckyben1 Senior Vice President, Director of Innovations, MRM Worldwide –  Princeton Office, an InterPublic Group company
What Do You Have to Offer? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Consider Location Based Services ,[object Object],[object Object],[object Object]
What You Have is Location ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Increase Your Power & Potential Together ,[object Object],[object Object],[object Object]
Have Partnership & Shared Eyeballs  ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],By Now You ’re Practicing Principles
Social Media Is a Part of Publishing ,[object Object],[object Object],[object Object],[object Object],[object Object]
Inspire & Plan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
City & Regional Magazines Have Permission ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Be Current & Active  ,[object Object],[object Object],[object Object],[object Object],[object Object]
CASI Is Simplicity & Relevancy for Publications CONVERSATION ENGAGE & EDUCATE EXPERIENCE PUBLICATION & BRAND ENGAGEMENT, AFFINITY & OVER TIME  PRODUCT PURCHASE & USAGE MOTIVATE SOCIAL NETWORK USERS
Source: http://www.briansolis.com/  &  http://jess3.com/
Return on Investment?:   results may vary, but practice is step 1
Socialnomics http://www.youtube.com/watch?v=lFZ0z5Fm-Ng And http://www.youtube.com/watch?v=ypmfs3z8esI
How Did These Guys Do This Stuff? ,[object Object],[object Object],[object Object],ROI =  --------------------  X  100% Net benefits Costs
Defining Your ROI Criteria Via Poker! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ROI =  --------------------  X  100% Profit  Investment  (winnings -  investment )  ( buy in + fee )
Defining Your ROI Criteria ,[object Object],[object Object]
Defining Your ROI Criteria ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Reference: http://fullfrontalroi.com/
Defining Your ROI Criteria ,[object Object],[object Object],[object Object],[object Object]
MEASURE:   planning & insight fuels your goals
What Are You Trying to Achieve ? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Plan With A Content Calendar Execute Content Q4 Q1 Q2 Q3 Q4 Execute Content Execute Content Connect Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content TBC TBC Execute Content Execute Content Execute Content Execute Content Execute Content Goal #5 Goal #3 Goal #4 Goal #5 Goal #2 Goal #1 Execute Content Partnership Execute Content Execute Content Engagement Execute Content
Do You Need Collaboration Tools? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Defining Your ROI Criteria ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Track Your ROI Criteria ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Funding Growth Opportunity Identification ,[object Object],[object Object],[object Object],[object Object]
You Can Also Use Social Vendors ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Re-Think Inventory:   it ’s not an ad, it’s an engagement
Re-Think Inventory ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Funding Growth Opportunity Identification
Philadelphia magazine & Melitta:   applying these basic tactics
Melitta & Philadelphia magazine ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Melitta & Philadelphia magazine
Melitta & Philadelphia magazine ,[object Object],[object Object],[object Object],[object Object]
Seventeen Magazine Is Representing
Nike & Its Ambassadors:   real runners, real meet ups, mesh the physical & synthetic worlds
Nike Running Ambassador Program
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Nike Running Ambassador Program
The Consumer Journey:   users that consume
REINFORCE: A strong call to an easy action - making the purchase experience as painless as possible  ENGAGE: Highlight a problem Highlight a benefit Consideration Awareness Interest Consumer Decision Making Journey PROMOTE:  WHY YOUR BRAND?  Get your products onto the consumers ’ shortlist by generating interest and explaining how products offer a relevant solution to them Assist navigation through product portfolio Purchase
Turning Users Into Customers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Have a Plan & Tactics to Drive Results ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Remember to Have a Plan ,[object Object],[object Object],[object Object]
Starbucks
The Power of Mobile:   location services are worth integrating
Find Restaurants. Represent your Publications as a user & post reviews & rate. & Yelp http://www.yelp.com/ Find Restaurants. Represent your Publications as a user & post reviews & rate. http://www.urbanspoon.com/ Find Bars, Restaurants, Events, & Museums. Represent your Publications as a user & post reviews & rate. http://www.citysearch.com
Learn more about where you are, discover new places, find deals, get guides & plan your trips. Loopt & Where http://where.com Learn more about what ’s around your current location, connect with friends, and get deals! http://www.loopt.com Use these services to build your brand ’s credibility with local audiences & drive more interest to your Site or Social Profiles. & Sell co-branded partnerships here with locations like restaurants and museums
Another location-based game, Gowalla has a lot more visual flair than Foursquare. Gowalla takes it a step further with a fun set of Trips that the Gowalla team have put together to encourage you to explore places a little further in each city. Eg:  Austin City BBQ Bonanza ‘. Check-ins can be posted from the mobile App to Twitter/Facebook. A location-based game that lets you check in when you're out and about - earning you points & badges. If you check in more times than anyone else at a venue, you're promoted to Mayor status –mainly for bragging rights, some venues are offering promotions to Mayors and nearby visitors with Coupons & other offers. Check-ins can be posted from the mobile App to Twitter/Facebook. Gowalla & FourSquare http://www.gowalla.com/ http://www.foursquare.com/
http://www.twitter.com/
Twitter & your Business Needs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Twitter Events & Promotions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Photos Are Mobile Capital ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Communication Basics
Customize Fan Pages:   do it yourself or partner with specialists & agencies
[object Object],[object Object],[object Object],Facebook Pages & Ads
What Is Going On Here? Facebook is still trying to figure it all out. Expect a lot of changes and revisions to keep coming. Facebook will continue to push its code base out into the internet to become more integrated into the World Wide Web and its users habitual behaviors and the marketers that use its platform.
Facebook Changes Are Regular ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Adding an iFrame or FBML You can still use FBML, but try an iFrame… If doesn ’t address your needs…
Using other Applications There are several applications that let you add HTML to your pages or iFrames and more. Just click  ‘Browse More Applications ’ at the bottom of your Apps Section in your Fan Page!
[object Object],[object Object],[object Object],[object Object],[object Object],HTML Basics
Measurement & Monitoring: FB Insights ,[object Object],[object Object],[object Object]
Lil Wayne ,[object Object],[object Object],[object Object],[object Object],[object Object]
Jose Cuervo ,[object Object],[object Object],[object Object],[object Object],[object Object]
Do-it-yourself Ads:   Facebook advertising is in your reach
Creating an Ad
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Facebook Ads Can Drive Engagement
Conclusions Can Change, Often:   every 3 to 6 months things will change, again
The Landscape Is EverChanging ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Key Considerations for a Social Presence ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Adages ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
That ’s all folks! Benjamin J. Weisman Thanks for attending today.
Q & A Discussion What ’s up!
Benjamin J. Weisman , Senior Vice President, Director of Innovations, MRM Worldwide – Princeton Office, an InterPublic Group company In his role at MRM Princeton, Ben is equal parts Creative Director, Digital Strategist, Product Developer and Motion Theorist.  Ben continually seeks out new and innovative ways to approach digital brand marketing in both physical and synthetic social spaces. His work embodies a respect for, and a focus on, direct marketing and social media integration. As new social media platforms emerge identifying methods that enable marketers to connect  and collaborate with audiences and consumers is critical. As the marketing approaches change so too must engagement methods shift. Ben is hyper focused on adding utility to peoples lives by producing work with his clients and teams that are experiential, authentic and in sync with this dynamic marketing environment. Having honed his skills at top digital shops including Iris, Deep Focus, and Tribal DDB, Benjamin possesses an entrepreneurial curiosity that has earned him a reputation as an industry  ‘trailblazer’.  By employing social media tools with keen proficiency Ben helps migrate consumers to new and pre-commoditized landscapes. Ultimately, assisting consumers in best determining opportunities for his clients. Past clients have included adidas, Office Depot, COTY, HBO, Nike, SONY, Sony Ericsson, Vitamin Water, Hertz, AVIS, Applebee’s, Cuervo, Dewars, Russian Standard Vodka, BMS, Sunovion, Orencia, Plavix, Lunesta, Humira, ETS, GRE, TOEFL, PRAXIS, TOEIC and the NRDC.   Ben currently lives in Central New Jersey with his wife Elise, and daughters Rose & Violet. He is a News Hound and a Naturalist who finds inspiration in Humanities roots, and Science Fiction. Instructor Bio Benjamin.Weisman@MRMWorldwide.com  twitter.com/buckyben  facbook.com/buckyben  flickr.com/buckyben1
Appendix The other stuff.
References & Resources ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Twitter Lingo & Shorthand ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Tips & Tricks ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Weitere ähnliche Inhalte

Was ist angesagt?

Richter Strategic Relations Overview
Richter Strategic Relations Overview Richter Strategic Relations Overview
Richter Strategic Relations Overview RICHTER
 
Digital Marketing Guide for Hotels
Digital Marketing Guide for HotelsDigital Marketing Guide for Hotels
Digital Marketing Guide for HotelsTarun Mitra
 
10 Reasons Your Business Needs Social Media Marketing
10 Reasons Your Business Needs Social Media Marketing10 Reasons Your Business Needs Social Media Marketing
10 Reasons Your Business Needs Social Media MarketingMike Schiemer
 
Why Your Website Needs SEO and How To Hire The Right SEO Company
Why Your Website Needs SEO and How To Hire The Right SEO CompanyWhy Your Website Needs SEO and How To Hire The Right SEO Company
Why Your Website Needs SEO and How To Hire The Right SEO CompanyChristopher Dill
 
Seo services adelaide
Seo services adelaideSeo services adelaide
Seo services adelaidemarketease
 
The Hacker's guide to fundraising
The Hacker's guide to fundraisingThe Hacker's guide to fundraising
The Hacker's guide to fundraisingGalvanize
 
Lead Generation for Small Business
Lead Generation for Small BusinessLead Generation for Small Business
Lead Generation for Small BusinessBase CRM
 
Strategy Director, Digital and Integrated Marketing
Strategy Director, Digital and Integrated MarketingStrategy Director, Digital and Integrated Marketing
Strategy Director, Digital and Integrated MarketingRachael Wachstein
 
Beyond the Click Through
Beyond the Click ThroughBeyond the Click Through
Beyond the Click ThroughSandra Bird
 
Facebook Advertising - best practices and how to guide by WSI
Facebook Advertising - best practices and how to guide by WSIFacebook Advertising - best practices and how to guide by WSI
Facebook Advertising - best practices and how to guide by WSIWSI Business Performance
 
Facebook Game Plan
Facebook Game PlanFacebook Game Plan
Facebook Game Planmeyerforhire
 
Social Media Marketing Agency White Label Program - Vulpine Interactive
Social Media Marketing Agency White Label Program - Vulpine InteractiveSocial Media Marketing Agency White Label Program - Vulpine Interactive
Social Media Marketing Agency White Label Program - Vulpine InteractiveDerric Haynie
 
Lead Nurturing Beyond the Inbox - INBOUND14
Lead Nurturing Beyond the Inbox - INBOUND14Lead Nurturing Beyond the Inbox - INBOUND14
Lead Nurturing Beyond the Inbox - INBOUND14HubSpot
 
Client delight strategies
Client delight strategiesClient delight strategies
Client delight strategiesFaisyal Firdaus
 
Life and Times Proposal by Startup Elite
Life and Times Proposal by Startup EliteLife and Times Proposal by Startup Elite
Life and Times Proposal by Startup EliteMarkus Biegel
 
The Zero Budget Marketing Plan
The Zero Budget Marketing PlanThe Zero Budget Marketing Plan
The Zero Budget Marketing Planembarkonit
 
Social Marketing for Real Estate Investors
Social Marketing for Real Estate InvestorsSocial Marketing for Real Estate Investors
Social Marketing for Real Estate InvestorsPatch of Land
 

Was ist angesagt? (20)

Richter Strategic Relations Overview
Richter Strategic Relations Overview Richter Strategic Relations Overview
Richter Strategic Relations Overview
 
How to sell high ticket products and services on Linkedin
How to sell high ticket products and services on Linkedin How to sell high ticket products and services on Linkedin
How to sell high ticket products and services on Linkedin
 
Digital Marketing Guide for Hotels
Digital Marketing Guide for HotelsDigital Marketing Guide for Hotels
Digital Marketing Guide for Hotels
 
10 Reasons Your Business Needs Social Media Marketing
10 Reasons Your Business Needs Social Media Marketing10 Reasons Your Business Needs Social Media Marketing
10 Reasons Your Business Needs Social Media Marketing
 
Why Your Website Needs SEO and How To Hire The Right SEO Company
Why Your Website Needs SEO and How To Hire The Right SEO CompanyWhy Your Website Needs SEO and How To Hire The Right SEO Company
Why Your Website Needs SEO and How To Hire The Right SEO Company
 
Seo services adelaide
Seo services adelaideSeo services adelaide
Seo services adelaide
 
The Hacker's guide to fundraising
The Hacker's guide to fundraisingThe Hacker's guide to fundraising
The Hacker's guide to fundraising
 
Lead Generation for Small Business
Lead Generation for Small BusinessLead Generation for Small Business
Lead Generation for Small Business
 
Blogging for Leads
Blogging for LeadsBlogging for Leads
Blogging for Leads
 
Strategy Director, Digital and Integrated Marketing
Strategy Director, Digital and Integrated MarketingStrategy Director, Digital and Integrated Marketing
Strategy Director, Digital and Integrated Marketing
 
Beyond the Click Through
Beyond the Click ThroughBeyond the Click Through
Beyond the Click Through
 
Facebook Advertising - best practices and how to guide by WSI
Facebook Advertising - best practices and how to guide by WSIFacebook Advertising - best practices and how to guide by WSI
Facebook Advertising - best practices and how to guide by WSI
 
Facebook Game Plan
Facebook Game PlanFacebook Game Plan
Facebook Game Plan
 
Social Media Marketing Agency White Label Program - Vulpine Interactive
Social Media Marketing Agency White Label Program - Vulpine InteractiveSocial Media Marketing Agency White Label Program - Vulpine Interactive
Social Media Marketing Agency White Label Program - Vulpine Interactive
 
Lead Nurturing Beyond the Inbox - INBOUND14
Lead Nurturing Beyond the Inbox - INBOUND14Lead Nurturing Beyond the Inbox - INBOUND14
Lead Nurturing Beyond the Inbox - INBOUND14
 
Client delight strategies
Client delight strategiesClient delight strategies
Client delight strategies
 
Life and Times Proposal by Startup Elite
Life and Times Proposal by Startup EliteLife and Times Proposal by Startup Elite
Life and Times Proposal by Startup Elite
 
eConceptLab White Paper
eConceptLab White PapereConceptLab White Paper
eConceptLab White Paper
 
The Zero Budget Marketing Plan
The Zero Budget Marketing PlanThe Zero Budget Marketing Plan
The Zero Budget Marketing Plan
 
Social Marketing for Real Estate Investors
Social Marketing for Real Estate InvestorsSocial Marketing for Real Estate Investors
Social Marketing for Real Estate Investors
 

Andere mochten auch

20 new truths for social media stars
20 new truths for social media stars20 new truths for social media stars
20 new truths for social media starsBenjamin Weisman
 
The Power of Tele-Visual Experiences & Pinterest
The Power of Tele-Visual Experiences & PinterestThe Power of Tele-Visual Experiences & Pinterest
The Power of Tele-Visual Experiences & PinterestBenjamin Weisman
 
Computer Assisted Social Interactions: Social Media 101, Building A Presenc...
Computer Assisted Social Interactions: Social Media 101, Building A Presenc...Computer Assisted Social Interactions: Social Media 101, Building A Presenc...
Computer Assisted Social Interactions: Social Media 101, Building A Presenc...Benjamin Weisman
 
Learn BEM: CSS Naming Convention
Learn BEM: CSS Naming ConventionLearn BEM: CSS Naming Convention
Learn BEM: CSS Naming ConventionIn a Rocket
 
How to Build a Dynamic Social Media Plan
How to Build a Dynamic Social Media PlanHow to Build a Dynamic Social Media Plan
How to Build a Dynamic Social Media PlanPost Planner
 
SEO: Getting Personal
SEO: Getting PersonalSEO: Getting Personal
SEO: Getting PersonalKirsty Hulse
 

Andere mochten auch (6)

20 new truths for social media stars
20 new truths for social media stars20 new truths for social media stars
20 new truths for social media stars
 
The Power of Tele-Visual Experiences & Pinterest
The Power of Tele-Visual Experiences & PinterestThe Power of Tele-Visual Experiences & Pinterest
The Power of Tele-Visual Experiences & Pinterest
 
Computer Assisted Social Interactions: Social Media 101, Building A Presenc...
Computer Assisted Social Interactions: Social Media 101, Building A Presenc...Computer Assisted Social Interactions: Social Media 101, Building A Presenc...
Computer Assisted Social Interactions: Social Media 101, Building A Presenc...
 
Learn BEM: CSS Naming Convention
Learn BEM: CSS Naming ConventionLearn BEM: CSS Naming Convention
Learn BEM: CSS Naming Convention
 
How to Build a Dynamic Social Media Plan
How to Build a Dynamic Social Media PlanHow to Build a Dynamic Social Media Plan
How to Build a Dynamic Social Media Plan
 
SEO: Getting Personal
SEO: Getting PersonalSEO: Getting Personal
SEO: Getting Personal
 

Ähnlich wie Social Media ROI: Measure Influence and Business Impact

ADP Strategic Advisory Board (SAB) Social Media Reputation Management Present...
ADP Strategic Advisory Board (SAB) Social Media Reputation Management Present...ADP Strategic Advisory Board (SAB) Social Media Reputation Management Present...
ADP Strategic Advisory Board (SAB) Social Media Reputation Management Present...Social Media Marketing
 
Social Media Reputation Management by Ralph Paglia to SAB
Social Media Reputation Management by Ralph Paglia to SABSocial Media Reputation Management by Ralph Paglia to SAB
Social Media Reputation Management by Ralph Paglia to SABRalph Paglia
 
How Does Digital Marketing Strategy Get Created?
How Does Digital Marketing Strategy Get Created?How Does Digital Marketing Strategy Get Created?
How Does Digital Marketing Strategy Get Created?Serhat Bıçakçı
 
How to plan your ideal Digital Marketing strategy?
How to plan your ideal Digital Marketing strategy?How to plan your ideal Digital Marketing strategy?
How to plan your ideal Digital Marketing strategy?raghbatdm
 
Social Media ROI
Social Media ROISocial Media ROI
Social Media ROInashgold
 
Place brand training
Place brand trainingPlace brand training
Place brand trainingEd Burghard
 
Data analytics-training - Jess Le Merle
Data analytics-training - Jess Le MerleData analytics-training - Jess Le Merle
Data analytics-training - Jess Le MerleHayden Armour
 
Guerilla marketing 2011
Guerilla marketing 2011Guerilla marketing 2011
Guerilla marketing 2011Julie Van Noy
 
Digital dealer9 socialmediaroi-v1
Digital dealer9 socialmediaroi-v1Digital dealer9 socialmediaroi-v1
Digital dealer9 socialmediaroi-v1Ralph Paglia
 
10 Ways to Improve Your Web Content Strategy
10 Ways to Improve Your Web Content Strategy10 Ways to Improve Your Web Content Strategy
10 Ways to Improve Your Web Content StrategyBridgeline Digital
 
Getting to social roi
Getting to social roiGetting to social roi
Getting to social roiCritical Mass
 
Digital marketing-strategy
Digital marketing-strategy Digital marketing-strategy
Digital marketing-strategy moadsalem
 
Realtors Webinar
Realtors Webinar Realtors Webinar
Realtors Webinar neetneet
 
How to measure Social Media ROI
How to measure Social Media ROIHow to measure Social Media ROI
How to measure Social Media ROIScott K. Wilder
 
Measuring Social Media: Where's the ROI?
Measuring Social Media: Where's the ROI?Measuring Social Media: Where's the ROI?
Measuring Social Media: Where's the ROI?Spiral16
 
Digital Marketing in Canada, an Introduction
Digital Marketing in Canada, an IntroductionDigital Marketing in Canada, an Introduction
Digital Marketing in Canada, an IntroductionAlex Rascanu
 
Hands- on Social Media 7: Building And Selling Social Strategy
Hands- on Social Media 7: Building And Selling Social StrategyHands- on Social Media 7: Building And Selling Social Strategy
Hands- on Social Media 7: Building And Selling Social Strategyagencyside
 

Ähnlich wie Social Media ROI: Measure Influence and Business Impact (20)

ADP Strategic Advisory Board (SAB) Social Media Reputation Management Present...
ADP Strategic Advisory Board (SAB) Social Media Reputation Management Present...ADP Strategic Advisory Board (SAB) Social Media Reputation Management Present...
ADP Strategic Advisory Board (SAB) Social Media Reputation Management Present...
 
Social Media Reputation Management by Ralph Paglia to SAB
Social Media Reputation Management by Ralph Paglia to SABSocial Media Reputation Management by Ralph Paglia to SAB
Social Media Reputation Management by Ralph Paglia to SAB
 
How Does Digital Marketing Strategy Get Created?
How Does Digital Marketing Strategy Get Created?How Does Digital Marketing Strategy Get Created?
How Does Digital Marketing Strategy Get Created?
 
How to plan your ideal Digital Marketing strategy?
How to plan your ideal Digital Marketing strategy?How to plan your ideal Digital Marketing strategy?
How to plan your ideal Digital Marketing strategy?
 
Social Media ROI
Social Media ROISocial Media ROI
Social Media ROI
 
Place brand training
Place brand trainingPlace brand training
Place brand training
 
Data analytics-training - Jess Le Merle
Data analytics-training - Jess Le MerleData analytics-training - Jess Le Merle
Data analytics-training - Jess Le Merle
 
Native advertising on a shoestring
Native advertising on a shoestringNative advertising on a shoestring
Native advertising on a shoestring
 
Guerilla marketing 2011
Guerilla marketing 2011Guerilla marketing 2011
Guerilla marketing 2011
 
Digital dealer9 socialmediaroi-v1
Digital dealer9 socialmediaroi-v1Digital dealer9 socialmediaroi-v1
Digital dealer9 socialmediaroi-v1
 
Digital dealer9 socialmediaroi-v1
Digital dealer9 socialmediaroi-v1Digital dealer9 socialmediaroi-v1
Digital dealer9 socialmediaroi-v1
 
Social Media - Qwest Story
Social Media - Qwest StorySocial Media - Qwest Story
Social Media - Qwest Story
 
10 Ways to Improve Your Web Content Strategy
10 Ways to Improve Your Web Content Strategy10 Ways to Improve Your Web Content Strategy
10 Ways to Improve Your Web Content Strategy
 
Getting to social roi
Getting to social roiGetting to social roi
Getting to social roi
 
Digital marketing-strategy
Digital marketing-strategy Digital marketing-strategy
Digital marketing-strategy
 
Realtors Webinar
Realtors Webinar Realtors Webinar
Realtors Webinar
 
How to measure Social Media ROI
How to measure Social Media ROIHow to measure Social Media ROI
How to measure Social Media ROI
 
Measuring Social Media: Where's the ROI?
Measuring Social Media: Where's the ROI?Measuring Social Media: Where's the ROI?
Measuring Social Media: Where's the ROI?
 
Digital Marketing in Canada, an Introduction
Digital Marketing in Canada, an IntroductionDigital Marketing in Canada, an Introduction
Digital Marketing in Canada, an Introduction
 
Hands- on Social Media 7: Building And Selling Social Strategy
Hands- on Social Media 7: Building And Selling Social StrategyHands- on Social Media 7: Building And Selling Social Strategy
Hands- on Social Media 7: Building And Selling Social Strategy
 

Kürzlich hochgeladen

Data Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt RobisonData Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt RobisonAnna Loughnan Colquhoun
 
Breaking the Kubernetes Kill Chain: Host Path Mount
Breaking the Kubernetes Kill Chain: Host Path MountBreaking the Kubernetes Kill Chain: Host Path Mount
Breaking the Kubernetes Kill Chain: Host Path MountPuma Security, LLC
 
Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...
Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...
Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...Neo4j
 
Swan(sea) Song – personal research during my six years at Swansea ... and bey...
Swan(sea) Song – personal research during my six years at Swansea ... and bey...Swan(sea) Song – personal research during my six years at Swansea ... and bey...
Swan(sea) Song – personal research during my six years at Swansea ... and bey...Alan Dix
 
Scaling API-first – The story of a global engineering organization
Scaling API-first – The story of a global engineering organizationScaling API-first – The story of a global engineering organization
Scaling API-first – The story of a global engineering organizationRadu Cotescu
 
Kalyanpur ) Call Girls in Lucknow Finest Escorts Service 🍸 8923113531 🎰 Avail...
Kalyanpur ) Call Girls in Lucknow Finest Escorts Service 🍸 8923113531 🎰 Avail...Kalyanpur ) Call Girls in Lucknow Finest Escorts Service 🍸 8923113531 🎰 Avail...
Kalyanpur ) Call Girls in Lucknow Finest Escorts Service 🍸 8923113531 🎰 Avail...gurkirankumar98700
 
FULL ENJOY 🔝 8264348440 🔝 Call Girls in Diplomatic Enclave | Delhi
FULL ENJOY 🔝 8264348440 🔝 Call Girls in Diplomatic Enclave | DelhiFULL ENJOY 🔝 8264348440 🔝 Call Girls in Diplomatic Enclave | Delhi
FULL ENJOY 🔝 8264348440 🔝 Call Girls in Diplomatic Enclave | Delhisoniya singh
 
Slack Application Development 101 Slides
Slack Application Development 101 SlidesSlack Application Development 101 Slides
Slack Application Development 101 Slidespraypatel2
 
Salesforce Community Group Quito, Salesforce 101
Salesforce Community Group Quito, Salesforce 101Salesforce Community Group Quito, Salesforce 101
Salesforce Community Group Quito, Salesforce 101Paola De la Torre
 
Transcript: #StandardsGoals for 2024: What’s new for BISAC - Tech Forum 2024
Transcript: #StandardsGoals for 2024: What’s new for BISAC - Tech Forum 2024Transcript: #StandardsGoals for 2024: What’s new for BISAC - Tech Forum 2024
Transcript: #StandardsGoals for 2024: What’s new for BISAC - Tech Forum 2024BookNet Canada
 
WhatsApp 9892124323 ✓Call Girls In Kalyan ( Mumbai ) secure service
WhatsApp 9892124323 ✓Call Girls In Kalyan ( Mumbai ) secure serviceWhatsApp 9892124323 ✓Call Girls In Kalyan ( Mumbai ) secure service
WhatsApp 9892124323 ✓Call Girls In Kalyan ( Mumbai ) secure servicePooja Nehwal
 
How to convert PDF to text with Nanonets
How to convert PDF to text with NanonetsHow to convert PDF to text with Nanonets
How to convert PDF to text with Nanonetsnaman860154
 
Unblocking The Main Thread Solving ANRs and Frozen Frames
Unblocking The Main Thread Solving ANRs and Frozen FramesUnblocking The Main Thread Solving ANRs and Frozen Frames
Unblocking The Main Thread Solving ANRs and Frozen FramesSinan KOZAK
 
08448380779 Call Girls In Civil Lines Women Seeking Men
08448380779 Call Girls In Civil Lines Women Seeking Men08448380779 Call Girls In Civil Lines Women Seeking Men
08448380779 Call Girls In Civil Lines Women Seeking MenDelhi Call girls
 
Google AI Hackathon: LLM based Evaluator for RAG
Google AI Hackathon: LLM based Evaluator for RAGGoogle AI Hackathon: LLM based Evaluator for RAG
Google AI Hackathon: LLM based Evaluator for RAGSujit Pal
 
Automating Business Process via MuleSoft Composer | Bangalore MuleSoft Meetup...
Automating Business Process via MuleSoft Composer | Bangalore MuleSoft Meetup...Automating Business Process via MuleSoft Composer | Bangalore MuleSoft Meetup...
Automating Business Process via MuleSoft Composer | Bangalore MuleSoft Meetup...shyamraj55
 
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdfThe Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdfEnterprise Knowledge
 
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 3652toLead Limited
 
[2024]Digital Global Overview Report 2024 Meltwater.pdf
[2024]Digital Global Overview Report 2024 Meltwater.pdf[2024]Digital Global Overview Report 2024 Meltwater.pdf
[2024]Digital Global Overview Report 2024 Meltwater.pdfhans926745
 
08448380779 Call Girls In Friends Colony Women Seeking Men
08448380779 Call Girls In Friends Colony Women Seeking Men08448380779 Call Girls In Friends Colony Women Seeking Men
08448380779 Call Girls In Friends Colony Women Seeking MenDelhi Call girls
 

Kürzlich hochgeladen (20)

Data Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt RobisonData Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt Robison
 
Breaking the Kubernetes Kill Chain: Host Path Mount
Breaking the Kubernetes Kill Chain: Host Path MountBreaking the Kubernetes Kill Chain: Host Path Mount
Breaking the Kubernetes Kill Chain: Host Path Mount
 
Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...
Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...
Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...
 
Swan(sea) Song – personal research during my six years at Swansea ... and bey...
Swan(sea) Song – personal research during my six years at Swansea ... and bey...Swan(sea) Song – personal research during my six years at Swansea ... and bey...
Swan(sea) Song – personal research during my six years at Swansea ... and bey...
 
Scaling API-first – The story of a global engineering organization
Scaling API-first – The story of a global engineering organizationScaling API-first – The story of a global engineering organization
Scaling API-first – The story of a global engineering organization
 
Kalyanpur ) Call Girls in Lucknow Finest Escorts Service 🍸 8923113531 🎰 Avail...
Kalyanpur ) Call Girls in Lucknow Finest Escorts Service 🍸 8923113531 🎰 Avail...Kalyanpur ) Call Girls in Lucknow Finest Escorts Service 🍸 8923113531 🎰 Avail...
Kalyanpur ) Call Girls in Lucknow Finest Escorts Service 🍸 8923113531 🎰 Avail...
 
FULL ENJOY 🔝 8264348440 🔝 Call Girls in Diplomatic Enclave | Delhi
FULL ENJOY 🔝 8264348440 🔝 Call Girls in Diplomatic Enclave | DelhiFULL ENJOY 🔝 8264348440 🔝 Call Girls in Diplomatic Enclave | Delhi
FULL ENJOY 🔝 8264348440 🔝 Call Girls in Diplomatic Enclave | Delhi
 
Slack Application Development 101 Slides
Slack Application Development 101 SlidesSlack Application Development 101 Slides
Slack Application Development 101 Slides
 
Salesforce Community Group Quito, Salesforce 101
Salesforce Community Group Quito, Salesforce 101Salesforce Community Group Quito, Salesforce 101
Salesforce Community Group Quito, Salesforce 101
 
Transcript: #StandardsGoals for 2024: What’s new for BISAC - Tech Forum 2024
Transcript: #StandardsGoals for 2024: What’s new for BISAC - Tech Forum 2024Transcript: #StandardsGoals for 2024: What’s new for BISAC - Tech Forum 2024
Transcript: #StandardsGoals for 2024: What’s new for BISAC - Tech Forum 2024
 
WhatsApp 9892124323 ✓Call Girls In Kalyan ( Mumbai ) secure service
WhatsApp 9892124323 ✓Call Girls In Kalyan ( Mumbai ) secure serviceWhatsApp 9892124323 ✓Call Girls In Kalyan ( Mumbai ) secure service
WhatsApp 9892124323 ✓Call Girls In Kalyan ( Mumbai ) secure service
 
How to convert PDF to text with Nanonets
How to convert PDF to text with NanonetsHow to convert PDF to text with Nanonets
How to convert PDF to text with Nanonets
 
Unblocking The Main Thread Solving ANRs and Frozen Frames
Unblocking The Main Thread Solving ANRs and Frozen FramesUnblocking The Main Thread Solving ANRs and Frozen Frames
Unblocking The Main Thread Solving ANRs and Frozen Frames
 
08448380779 Call Girls In Civil Lines Women Seeking Men
08448380779 Call Girls In Civil Lines Women Seeking Men08448380779 Call Girls In Civil Lines Women Seeking Men
08448380779 Call Girls In Civil Lines Women Seeking Men
 
Google AI Hackathon: LLM based Evaluator for RAG
Google AI Hackathon: LLM based Evaluator for RAGGoogle AI Hackathon: LLM based Evaluator for RAG
Google AI Hackathon: LLM based Evaluator for RAG
 
Automating Business Process via MuleSoft Composer | Bangalore MuleSoft Meetup...
Automating Business Process via MuleSoft Composer | Bangalore MuleSoft Meetup...Automating Business Process via MuleSoft Composer | Bangalore MuleSoft Meetup...
Automating Business Process via MuleSoft Composer | Bangalore MuleSoft Meetup...
 
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdfThe Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf
 
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
 
[2024]Digital Global Overview Report 2024 Meltwater.pdf
[2024]Digital Global Overview Report 2024 Meltwater.pdf[2024]Digital Global Overview Report 2024 Meltwater.pdf
[2024]Digital Global Overview Report 2024 Meltwater.pdf
 
08448380779 Call Girls In Friends Colony Women Seeking Men
08448380779 Call Girls In Friends Colony Women Seeking Men08448380779 Call Girls In Friends Colony Women Seeking Men
08448380779 Call Girls In Friends Colony Women Seeking Men
 

Social Media ROI: Measure Influence and Business Impact

  • 1. The Next Level of Social Evolution: I Have a Social Profile, What ’s Next? May 2nd 10:45am-12noon Chicago, 2011 Benjamin J. Weisman, [email_address] twitter.com/buckyben facbook.com/buckyben flickr.com/buckyben1 Senior Vice President, Director of Innovations, MRM Worldwide – Princeton Office, an InterPublic Group company
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12. CASI Is Simplicity & Relevancy for Publications CONVERSATION ENGAGE & EDUCATE EXPERIENCE PUBLICATION & BRAND ENGAGEMENT, AFFINITY & OVER TIME PRODUCT PURCHASE & USAGE MOTIVATE SOCIAL NETWORK USERS
  • 13. Source: http://www.briansolis.com/ & http://jess3.com/
  • 14.
  • 15.
  • 16. Return on Investment?: results may vary, but practice is step 1
  • 17. Socialnomics http://www.youtube.com/watch?v=lFZ0z5Fm-Ng And http://www.youtube.com/watch?v=ypmfs3z8esI
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23. MEASURE: planning & insight fuels your goals
  • 24.
  • 25. Plan With A Content Calendar Execute Content Q4 Q1 Q2 Q3 Q4 Execute Content Execute Content Connect Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content TBC TBC Execute Content Execute Content Execute Content Execute Content Execute Content Goal #5 Goal #3 Goal #4 Goal #5 Goal #2 Goal #1 Execute Content Partnership Execute Content Execute Content Engagement Execute Content
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31. Re-Think Inventory: it ’s not an ad, it’s an engagement
  • 32.
  • 33.
  • 34. Philadelphia magazine & Melitta: applying these basic tactics
  • 35.
  • 36.
  • 37.
  • 38. Seventeen Magazine Is Representing
  • 39. Nike & Its Ambassadors: real runners, real meet ups, mesh the physical & synthetic worlds
  • 41.
  • 42. The Consumer Journey: users that consume
  • 43. REINFORCE: A strong call to an easy action - making the purchase experience as painless as possible ENGAGE: Highlight a problem Highlight a benefit Consideration Awareness Interest Consumer Decision Making Journey PROMOTE: WHY YOUR BRAND? Get your products onto the consumers ’ shortlist by generating interest and explaining how products offer a relevant solution to them Assist navigation through product portfolio Purchase
  • 44.
  • 45.
  • 46.
  • 48. The Power of Mobile: location services are worth integrating
  • 49. Find Restaurants. Represent your Publications as a user & post reviews & rate. & Yelp http://www.yelp.com/ Find Restaurants. Represent your Publications as a user & post reviews & rate. http://www.urbanspoon.com/ Find Bars, Restaurants, Events, & Museums. Represent your Publications as a user & post reviews & rate. http://www.citysearch.com
  • 50. Learn more about where you are, discover new places, find deals, get guides & plan your trips. Loopt & Where http://where.com Learn more about what ’s around your current location, connect with friends, and get deals! http://www.loopt.com Use these services to build your brand ’s credibility with local audiences & drive more interest to your Site or Social Profiles. & Sell co-branded partnerships here with locations like restaurants and museums
  • 51. Another location-based game, Gowalla has a lot more visual flair than Foursquare. Gowalla takes it a step further with a fun set of Trips that the Gowalla team have put together to encourage you to explore places a little further in each city. Eg: Austin City BBQ Bonanza ‘. Check-ins can be posted from the mobile App to Twitter/Facebook. A location-based game that lets you check in when you're out and about - earning you points & badges. If you check in more times than anyone else at a venue, you're promoted to Mayor status –mainly for bragging rights, some venues are offering promotions to Mayors and nearby visitors with Coupons & other offers. Check-ins can be posted from the mobile App to Twitter/Facebook. Gowalla & FourSquare http://www.gowalla.com/ http://www.foursquare.com/
  • 53.
  • 54.
  • 55.
  • 56.
  • 57. Customize Fan Pages: do it yourself or partner with specialists & agencies
  • 58.
  • 59. What Is Going On Here? Facebook is still trying to figure it all out. Expect a lot of changes and revisions to keep coming. Facebook will continue to push its code base out into the internet to become more integrated into the World Wide Web and its users habitual behaviors and the marketers that use its platform.
  • 60.
  • 61. Adding an iFrame or FBML You can still use FBML, but try an iFrame… If doesn ’t address your needs…
  • 62. Using other Applications There are several applications that let you add HTML to your pages or iFrames and more. Just click ‘Browse More Applications ’ at the bottom of your Apps Section in your Fan Page!
  • 63.
  • 64.
  • 65.
  • 66.
  • 67. Do-it-yourself Ads: Facebook advertising is in your reach
  • 69.
  • 70.
  • 71. Conclusions Can Change, Often: every 3 to 6 months things will change, again
  • 72.
  • 73.
  • 74.
  • 75. That ’s all folks! Benjamin J. Weisman Thanks for attending today.
  • 76. Q & A Discussion What ’s up!
  • 77. Benjamin J. Weisman , Senior Vice President, Director of Innovations, MRM Worldwide – Princeton Office, an InterPublic Group company In his role at MRM Princeton, Ben is equal parts Creative Director, Digital Strategist, Product Developer and Motion Theorist. Ben continually seeks out new and innovative ways to approach digital brand marketing in both physical and synthetic social spaces. His work embodies a respect for, and a focus on, direct marketing and social media integration. As new social media platforms emerge identifying methods that enable marketers to connect and collaborate with audiences and consumers is critical. As the marketing approaches change so too must engagement methods shift. Ben is hyper focused on adding utility to peoples lives by producing work with his clients and teams that are experiential, authentic and in sync with this dynamic marketing environment. Having honed his skills at top digital shops including Iris, Deep Focus, and Tribal DDB, Benjamin possesses an entrepreneurial curiosity that has earned him a reputation as an industry ‘trailblazer’. By employing social media tools with keen proficiency Ben helps migrate consumers to new and pre-commoditized landscapes. Ultimately, assisting consumers in best determining opportunities for his clients. Past clients have included adidas, Office Depot, COTY, HBO, Nike, SONY, Sony Ericsson, Vitamin Water, Hertz, AVIS, Applebee’s, Cuervo, Dewars, Russian Standard Vodka, BMS, Sunovion, Orencia, Plavix, Lunesta, Humira, ETS, GRE, TOEFL, PRAXIS, TOEIC and the NRDC. Ben currently lives in Central New Jersey with his wife Elise, and daughters Rose & Violet. He is a News Hound and a Naturalist who finds inspiration in Humanities roots, and Science Fiction. Instructor Bio Benjamin.Weisman@MRMWorldwide.com twitter.com/buckyben facbook.com/buckyben flickr.com/buckyben1
  • 79.
  • 80.
  • 81.

Hinweis der Redaktion

  1. Logistics.
  2. Logistics.
  3. Logistics.
  4. Logistics.
  5. Logistics.
  6. I don ’t understand #4
  7. Logistics.
  8. Logistics. Hand outs Printed piece
  9. http://masters.donntu.edu.ua/2007/fvti/livandovskiy/library/9.htm http://www.mmgworldwide.com/what-we-know/white-papers/social-media-measurement/
  10. http://www.thepokerbank.com/strategy/tournament/roi/
  11. http://www.socialmediaexplorer.com/social-media-measurement/social-media-roi/
  12. http://www.socialmediaexplorer.com/social-media-measurement/social-media-roi/ http://fullfrontalroi.com/
  13. http://www.socialmediaexplorer.com/social-media-measurement/social-media-roi/
  14. http://www.socialmediaexplorer.com/social-media-measurement/social-media-roi/ http://masters.donntu.edu.ua/2007/fvti/livandovskiy/library/9.htm http://fullfrontalroi.com/
  15. http://masters.donntu.edu.ua/2007/fvti/livandovskiy/library/9.htm
  16. Logistics. Hand outs Printed piece
  17. Logistics. Hand outs Printed piece
  18. Logistics. Hand outs Printed piece
  19. Logistics. Hand outs Printed piece
  20. Logistics. Hand outs Printed piece
  21. Add screen shot of a profile wall and a homepage feed.
  22. need screenshots, write up about power users and life casters, ijustine, ben to add
  23. ?Need to check stats?
  24. ?Need to check stats?
  25. Kill pzge
  26. need screenshots
  27. need screenshots
  28. http://www.facebook.com/pages/manage/
  29. Logistics. Hand outs Printed piece
  30. Logistics. Hand outs Printed piece
  31. Add def for fail and add more
  32. http://blog.guykawasaki.com/2008/11/looking-for-m-1.html#axzz0WyxlL2IH