Social Media Tools and Success Stories

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This is a presentation I did for Wired Wednesday about social media, the tools that are being used and why they're being used, and examples of who's successfully using social media.

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What’s Important About Social Media? It’s the Customer

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Andre In today’s society, social media is extremely important for communication. In my opinion, over ninety percent of the population has either a computer, tablet, or smartphone device and is engaged in social media. Social media is a form of media used online where users can interact with one another while sharing words, pictures, videos, and other data. Social media is sometimes referred to as Web 2.0 (Kerin & Hartley, 2016) in the beginnings. The difference in social media and the world wide web is the ability for each user to edit and decide what to post, instead just one main user. Social media consist of blogs and user generated content. Many blogs are created by organizations or a single owner where the public can respond to it with their comments, complaints, and suggestions. The user generated content is a broad variety of over the internet social media that is created by an end user and usable to the public. One of the main characteristics is that the UGC is created by individuals independent from an organization. Facebook, Twitter, LinkedIn, and YouTube are all various forms of social media that are popular in today. Facebook is widely known as it is at a midlevel of media richness but a high level of self-disclosure, actually the highest level compared to other social media. The Facebook page is created by a single user and allows that user to post real life events, pictures, thoughts, and feelings. By many, it can be used as a timeline of events with photos or videos, but also be used to post news and share comedic videos. Twitter is different from Facebook, as it is more of a blog/instant message exchange. It is also high in self disclosure and medium in media richness. It appeals to the population as folks can “tweet” something rather that going on Facebook and directly messaging. LinkedIn is very different than the rest of the social media forms. LinkedIn’s sole purpose is communication and socialization between the professional environment and network. LinkedIn gives opportunities for organizations and the public to view your professional portfolio and make connections. LinkedIn appeals to users as a database to organize and store all professional contacts. Finally, YouTube, is a unique form of social media. It has a lower self-disclosure mainly due to the fact that it is video oriented. Users post videos about numerous topics while the public may view and respond in the comments, like, or dislike the video. Social media is also used in the Marketing process. Social media is used in marketing plans where it is integrated and measured. Most Companies generally want to use as much of a variety of social networks as possible to obtain their goals and measuring their effectiveness of using the media. Social media is the best avenue because companies want to reach active receivers and those who spread the brand name. Social media is selected by the types of visitors that visit the sites and the numbe.

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