BSI is a full service solutions provider. We deliver the strongest service and satisfaction to our customers. We provide an end to end solution for your certification requirements (gap analysis, training, certification, auditing, and automation of management system. (Applies to certification product only).BSI can act as a training partner only, to a full service consultant that will work with small to medium sized companies to get their ISO certification. This includes working with the plant to identify gaps, conducting audits, providing on-site consultation and recommendation to automate the system. Mostly they provide training (to the general public) those wishing to close the gap on their ISO certification.

1. BSI Canada
... making excellence a habit™
With ISO 9001 Training and Certification
Quality Management ISO 9001 –
The Nuts and Bolts of ISO Certification
P art 3: Com m on non-conform ities
1
Copyright © 2012 BSI. All rights reserved.

2. The Nuts and Bolts of ISO Certification
Canada. Part 3: Common non-conformities
... making excellence a habit™
ISO 9001 – Minor non-conformities
Copyright © 2012 BSI. All rights reserved.

3. The Nuts and Bolts of ISO Certification
Canada. Part 3: Common non-conformities
... making excellence a habit™
ISO 9001 – Clause 7.6
• The organization shall determine the monitoring and measurement to be
undertaken and the monitoring and measuring equipment needed to provide
evidence of conformity of product to determine requirements.
• The organization shall establish processes to ensure that monitoring and
measurements can be carried out and are carried out in a manner that is
consistent with monitoring and measurement requirements.
Copyright © 2012 BSI. All rights reserved.

4. The Nuts and Bolts of ISO Certification
Canada. Part 3: Common non-conformities
... making excellence a habit™
ISO 9001 – Clause 4.2.3 and 4.2.4
• Documents required by the quality management system shall be
controlled…
• A documented procedure shall be established to define the controls needed
• Approve documents for adequacy prior to issue
• Review and update as necessary and re-approve documents
Copyright © 2012 BSI. All rights reserved.

5. The Nuts and Bolts of ISO Certification
Canada. Part 3: Common non-conformities
... making excellence a habit™
ISO 9001 – Clause 4.2.3 and 4.2.4 (continued)
A documented procedure shall be established to define the controls needed
• Ensure that changes and the current revision status of documents are
identified
• Relevant versions of applicable documents are available at point of use
• Document remain legible and readily identifiable
• Documents of external origin determined by the organization to be
necessary for the planning and operation of the quality management system
are identified and their distribution controlled
• To prevent the unintended use of obsolete documents and to apply suitable
identification to them if they are retained for any purpose
Copyright © 2012 BSI. All rights reserved.

6. The Nuts and Bolts of ISO Certification
Canada. Part 3: Common non-conformities
... making excellence a habit™
ISO 9001 – Clause 4.2.3 and 4.2.4 (continued)
• Records established to provide evidence of conformity to requirements
and of the effective operation of the quality management system shall be
controlled
• The organization shall establish a documented procedure to define the
controls needed for the identification, storage, protection, retrieval, retention
and disposal of records
• Records shall remain legible, readily identifiable and retrievable
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7. The Nuts and Bolts of ISO Certification
Canada. Part 3: Common non-conformities
... making excellence a habit™
ISO 9001 – Clause 5.6
Management Review
• Top management shall review the organization’s quality management
system, at planned intervals, to ensure its continuing suitability, adequacy
and effectiveness.
• This review shall include assessing opportunities for improvement and the
need for changes to the quality management system, including the quality
policy and quality objectives.
Copyright © 2012 BSI. All rights reserved.

8. The Nuts and Bolts of ISO Certification
Canada. Part 3: Common non-conformities
... making excellence a habit™
ISO 9001 – Clause 6.3
Infrastructure
• The organization shall determine, provide and maintain the infrastructure
needed to achieve conformity to product requirements, infrastructure
includes, as applicable
• Buildings, workspace and associated utilities
• Process equipment (both hardware and software), and
• Supporting service (such as transport, communications or information
systems)
Copyright © 2012 BSI. All rights reserved.

9. The Nuts and Bolts of ISO Certification
Canada. Part 3: Common non-conformities
... making excellence a habit™
ISO 9001 – Major non-conformities
Copyright © 2012 BSI. All rights reserved.

10. The Nuts and Bolts of ISO Certification
Canada. Part 3: Common non-conformities
... making excellence a habit™
ISO 9001 – Clause 8.2.2
Conduct internal audits at planned intervals to determine if QMS:
• Conforms to:
• Planned arrangements (see 7.1)
• ISO 9001 requirements
• Organization requirements
• Is effectively implemented
• Is maintained
Copyright © 2012 BSI. All rights reserved.

11. The Nuts and Bolts of ISO Certification
Canada. Part 3: Common non-conformities
... making excellence a habit™
ISO 9001 – Clause 8.2.2 (continued)
• Plan the audit program taking into consideration:
• Status and importance of processes and areas
• Results of previous audits
• Define audit criteria, scope, frequency, and methods
• Select auditors and conduct audits to ensure:
• Objectivity
• Impartiality
• Ensure auditors do not audit their own work
Copyright © 2012 BSI. All rights reserved.

12. The Nuts and Bolts of ISO Certification
Canada. Part 3: Common non-conformities
... making excellence a habit™
ISO 9001 – Clause 8.2.2 (continued)
• Prepare a documented procedure to address responsibilities and
requirements for:
• Planning audits and conducting audits
• Recording results and maintaining records
• Ensure actions taken without undue delay
(management responsible for audited area)
• Verify actions taken and report the results
(also refer to clause 8.5.2)
Copyright © 2012 BSI. All rights reserved.

13. The Nuts and Bolts of ISO Certification
Canada. Part 3: Common non-conformities
... making excellence a habit™
ISO 9001 – Clause 8.5.2
• Take action to eliminate cause of nonconformities to prevent their
recurrence
• Take action appropriate to the effects of problem
• Define requirements in documented procedure to:
• Review nonconformities (including complaints)
• Determine the causes of nonconformities
• Evaluate need for actions to prevent recurrence
• Determine and implement corrective action
• Record results and review action taken)
Copyright © 2012 BSI. All rights reserved.

14. The Nuts and Bolts of ISO Certification
Canada. Part 3: Common non-conformities
... making excellence a habit™
ISO 9001 – Clause 4.1
General Requirements
• The organization shall establish, document, implement and maintain a
quality management system and continually improve its effectiveness in
accordance with the requirements of this international standard
• Determine the processes
• Determine the sequence and interaction of these processes
• Determine criteria and methods needed to ensure that both operation
and monitoring of these processes/availability of resources and information
• Monitor, measure where applicable, and analyse these processes
• Implement actions necessary to achieve planned results
Copyright © 2012 BSI. All rights reserved.

15. The Nuts and Bolts of ISO Certification
Canada. Part 3: Common non-conformities
... making excellence a habit™
Contact Us
1-800-862-6752
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Anne-Marie Pizzitelli, Marketing Manager
Anne-marie.pizzitelli@bsigroup.com
iso 9001 Courses & Auditor Training
iso 9001 Standards
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