Building Organizational Resilience Presentation - ISSA Special Interest Group in Security Education and Awareness - March 18, 2015 - Bryan Strawser

Building organizational resilience amidst global uncertainty:
An overview of business continuity and crisis management for today’s global leaders
Bryan Strawser, MBCP, MBCI, CISSP, CEM
Principal Consultant & CEO

Data Breaches
Company Impacted People
Sony Pictures 6,000
Sally Beauty 25,000
Neiman Marcus 1,100,000
Michaels Stores 3,000,000
Community Health Systems 4,500,000
PF Chang’s 7,000,000
Home Depot 56,000,000
Target 70,000,000
JP Morgan 76,000,000
Anthem 80,000,000 (still being evaluated)
eBay 145,000,000
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The Last 24 Months
Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | bryan@bryghtpath.com

Global Standards
Business Continuity
• ISO 22301 (formerly BS25999)
• NFPA 1600
• ASIS Business Continuity Management Standard
• ASIS SPC.1: Organizational Resilience
US Government
• Federal Continuity Directives (FCD 1 / FCD 2)
• Continuity Guidance Circulators (CGC 1 / CGC 2)
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Business Continuity and Emergency Management

• Formerly BS25999
• Adopted globally in 2012
• Intersects with other ISO
Standards
– Ex: ISO 27001
• Establish and maintain a
Business Continuity
Management System
• Accreditation
• Certification
– Implementer / Lead
– Auditor / Lead
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ISO 22301:2012
Societal Security – Business Continuity Management Systems

Professional Certifications
Business Continuity
• Disaster Recovery Institute International
– Associate Business Continuity Professional (ABCP)
– Certified Business Continuity Professional (CBCP)
– Master Business Continuity Professional (MBCP)
• Business Continuity Institute
– Member, Business Continuity Institute (MBCI)
– Fellow, Business Continuity Institute (FBCI)
Emergency Management
• International Association of Emergency Managers
– Associate Emergency Manager (AEM)
– Certified Emergency Manager (CEM)
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Business Continuity and Emergency Management

Business Continuity Regulations
United States
• Federal Financial Institutions Examination Council (FFIEC)
• Securities and Exchange Commission (SEC)
• Financial Industry Regulatory Authority (FINRA)
• Payment Card Industry Standard (PCI)
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We’re from the government, we’re here to help…

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Business Continuity Lifecycle
ISO 22301 Business Continuity Management Lifecycle
Business Impact
Analysis & Risk
Assessment
Develop BC
Strategies
Establish &
Implement BC
Procedures
Exercise,
Testing,
Maturing

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Business Impact Analysis & Risk Assessment
Identifying critical business functions & their risks
Business Impact Analysis
• What are the critical business
functions at my company?
• How long can they be disrupted?
• How quickly can they be recovered
today?
• What is the impact from that
disruption to my business?
• BIA Methods
Risk Assessment
• What are the risks to these
functions?
• What are our top enterprise risks?
• Risk Assessment Methods

Specific actions to manage
your risks and address your
opportunities
• Prepare your business for
disruption
• Develop Business
Continuity Plans
• Implement Business
Continuity Solutions
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Develop BC Strategies
How can I recover my critical functions in the time period needed?

Core Components of a BC Plan
• Roles & Responsibilities
• Activation process
• Managing the immediate
consequences
• Communication plan
• Recover prioritized activities
• Media response
• Process for standing down
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Develop BC Strategies
Business Continuity Plans

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Establish & Implement BC Procedures
What processes will I follow in a disruption?
Specific defined processes for
Business Continuity
Examples:
• Emergency preparedness
• Governance
• Activation

• All plans should be exercisesd
at least annually:
– Notification
– Table Top
– Recovery
– Fully integrated
• Disaster Recovery
– Testing DR plans and strategies
• Defined process for capturing
lessons learned and applying
to plans and strategies
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Exercise, Testing, & Maturing
How will I exercise and test my plans? Based on those results, how will I improve?

Awareness
Executive Leaders & Board Members
• An understanding of risk across the organization
• Broad, strategic overview of the program
• Clear understanding of decision making rights and their roles
• Metrics & program maturity
Typical Employee
• Emergency procedures
• High-level understanding of business continuity
Critical Function Leaders
• Understanding of how function connects to the broader business strategically
• Can describe dependencies on technologies and other functions
• Takes ownership of planning process for critical function
• Fully understands business continuity & disaster recovery plans for function
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Connecting to Security Education and Awareness

Crisis Management
The active management of a disruption or escalating situation
Items to consider:
• Clear roles and responsibilities
• Decision making rights pre-defined
• Single source of truth for executive & board communication
• Communication products / messages
• Cross-functional coordination
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A Component of Business Continuity Management

Crisis Management
Green
Team
Yellow
Team
Red
Team
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A Simple Framework Example

• “Disaster Recovery”
generally pertains to the
recoverability of IT systems
– Applications
– Infrastructure
• Must be closely linked to
business continuity
capability
• Should heavily utilize the
BIA findings to influence a
tiered recovery strategy
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Disaster Recovery
Business Continuity for IT Systems

• 2013 Target Corporation
HQ Flood
• Primarily impacted non-
critical teams
• Flexibility in planning and
crisis management
framework enabled
response despite lack of
function specific plans
• Lessons Learned
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Case Study
When a drip becomes a flood…

Advice on Building a BC Program
• Keep things simple
• Establish clear governance up-front
• Pick a standard to guide your implementation
• Select the leader of the program carefully
– Professional certifications / subject matter expertise
– Presence / Communication skills
• Understand local, regional, country level risk
• Bring in experts where needed to augment
• This is not rocket science!
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Practical tips for success

Contact Information
Contact Bryan:
Bryan Strawser
Principal Consultant & CEO
Phone: +1-612-235-6435
E-Mail: bryan@bryghtpath.com
Twitter: @bryanstrawser
Learn more about our services and how we
can help you:
Website: www.bryghtpath.com
Twitter: @bryghtpath
Facebook: facebook.com/bryghtpathllc
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Bryghtpath LLC
Our Consulting Services Include:
Business Continuity
Crisis / Emergency Management
Enterprise Risk Management
Exercise Design & Facilitation
Global Intelligence & Security
ISO Training & Certification
Travel Risk & Security

Building Organizational Resilience Presentation - ISSA Special Interest Group in Security Education and Awareness - March 18, 2015 - Bryan Strawser

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Building Organizational Resilience Presentation - ISSA Special Interest Group in Security Education and Awareness - March 18, 2015 - Bryan Strawser