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FOR DISCUSSION




       Corporate Sustainability Reporting
       Strategies and Frameworks using SAP GRC Approaches
                                Newport Consulting Group
                                             March 2010



Newport Consulting Group, LLC       This document is confidential and is intended solely for the use and information of the client to whom it is addressed.
Agenda

 1.        Introductions and Firm Overview
 2.        Corporate Drivers of Sustainability Programs
 3.        Global Reporting Initiative Considerations
 4.        Enterprise Architecture using SAP Building Blocks
 5.        Considerations for Roles-based Process Controls
 6.        Framework for CSR Planning and Implementation
 7.        Summary and Next Steps



Newport Consulting Group, LLC                    Corporate Sustainability Reporting using SAP GRC   1
Introductions and Firm Overview / 1


 Newport Consulting Group is an independent
 consulting firm founded by several leading
 consultants from DMR Consulting Group and
 strategy firm Booz & Company

 Our clients enjoy working with our experienced
 professionals who deliver large firm capabilities
 in the context of a boutique firm culture

 We function as top-end, high-touch advisors
 to our clients, unencumbered by large
 overhead cost models or downstream
 deployment agendas




Newport Consulting Group, LLC                        Corporate Sustainability Reporting using SAP GRC   2
Introductions and Firm Overview / 2
                                                     Our Experience and Capabilities
                                                     Our Experience and Capabilities
 Our clients represent a broad industry base
                                                We retain our staff through teaming
                                                We retain our staff through teaming
 – Commercial                                   agreements creating a business affiliate
                                                agreements creating a business affiliate
     Consumer Electronics & Products            model with low
                                                model with low
     Automotive & Transportation                overhead and high performance services
                                                overhead and high performance services
     Aerospace & Defense                        Experience and Education Profile of Staff
                                                Experience and Education Profile of Staff
     Industrial Equipment                          Minimum 20 years professional experience
                                                    Minimum 20 years professional experience
                                                   average per staff
                                                    average per staff
     Medical Device & Health Systems               Management experience at one or more Fortune
                                                    Management experience at one or more Fortune
 – Non-commercial                                  1000 organizations
                                                    1000 organizations
                                                   Practice and delivery management experience
                                                    Practice and delivery management experience
      Electric and Water Utilities                 at top-tier strategy firms
                                                    at top-tier strategy firms
      State Governments                            Client and delivery management experience at
                                                    Client and delivery management experience at
                                                   global system integrators
                                                    global system integrators
      Municipal / County Governments               International experience working with customers
                                                    International experience working with customers
      Not for Profit Organizations                 and partners in Europe and Asia-Pacific
                                                    and partners in Europe and Asia-Pacific

                                                Additional experience in medical device,
                                                Additional experience in medical device,
 We maintain strategic partnerships with        consumer electronics, and high tech
                                                consumer electronics, and high tech
 leading enterprise software companies,
                                                We are the experts in the field of
                                                We are the experts in the field of
 service providers, and institutions
                                                enterprise performance management
                                                enterprise performance management
 – Under NDA with SAP America since 2005        bridging “classic SAP” and strategy
                                                bridging “classic SAP” and strategy
 – Under NDA with Dassault Systems since 2008   throughout the enterprise
                                                throughout the enterprise

Newport Consulting Group, LLC                               Corporate Sustainability Reporting using SAP GRC   3
Introductions and Firm Overview / 3

 Newport Consulting is an “independent” firm aligned
 with SAP since our founding in 2005

 Our Principals and staff have provided Program
 Advisory, Planning, OCM, and Governance services

 We have particular expertise in SAP Business Objects
 EPM and GRC solutions
 – We are writing the book on EPM for SAP Press
 – Under NDA with several clients to date

 Our staff maintains current knowledge and experience
 in additional areas of SAP including ERP (FI/CO, MM,
 PP, SD), SCM, PLM, SRM, and GTS

 Most of our clients operate in technologically diverse
 environments — as such, our staff is able to look at broad
 landscapes and topologies to consider the best solution

Newport Consulting Group, LLC                           Corporate Sustainability Reporting using SAP GRC   4
Introductions and Firm Overview / 4
              William Newman, CMC, MBA
              William Newman, CMC, MBA                             Bill Rudiak
                                                                   Bill Rudiak
              Managing Principal
              Managing Principal                                   Principal–Lead Consultant
                                                                   Principal–Lead Consultant
                                                                   Strategy & Technology Practice
                                                                   Strategy & Technology Practice
                Nearly 25 years of strategy and operations
                 Nearly 25 years of strategy and operations
                planning with various technologies across
                 planning with various technologies across          Over 20 years of business and technology
                                                                     Over 20 years of business and technology
                multiple industry sectors
                 multiple industry sectors                          consulting, software development, systems
                                                                     consulting, software development, systems
                Over 10 years experience planning and
                 Over 10 years experience planning and              integration, and managed services experience
                                                                     integration, and managed services experience
                managing complex, global enterprise programs
                 managing complex, global enterprise programs       for a broad range of clients
                                                                     for a broad range of clients
                (ERP, GRC, PLM, SCM)
                 (ERP, GRC, PLM, SCM)                               Large-scale project and program management
                                                                     Large-scale project and program management
                Has developed recommended approaches for
                 Has developed recommended approaches for           for significant change initiatives including
                                                                     for significant change initiatives including
                operations readiness, value realization, change
                 operations readiness, value realization, change    workflow efficiency improvements, technology
                                                                     workflow efficiency improvements, technology
                management, global program structures,
                 management, global program structures,             deployments, and global shared services for
                                                                     deployments, and global shared services for
                innovation management, and business
                 innovation management, and business                multi-cultural/multi-national teams
                                                                     multi-cultural/multi-national teams
                transformation
                 transformation                                     Broad base of technology expertise including
                                                                     Broad base of technology expertise including
                Certified Management Consultant (CMC) since
                 Certified Management Consultant (CMC) since        IT systems management, ERP, PLM/CAD,
                                                                     IT systems management, ERP, PLM/CAD,
                1995
                 1995                                               GIS, and digital video
                                                                     GIS, and digital video


               Joseph Stockemer, MBA
               Joseph Stockemer, MBA                               David Tharp, PMP, MBA
                                                                   David Tharp, PMP, MBA
               Principal–Lead Consultant                           Senior Program Manager
                                                                   Senior Program Manager
               Principal–Lead Consultant
               Operations Practice                                 Risk & Program Management Practice
                                                                   Risk & Program Management Practice
               Operations Practice
                Over 20 years of business and strategy               Over 20 years of business and IT professional
                                                                      Over 20 years of business and IT professional
                 Over 20 years of business and strategy
                consulting, marketing, sales management,             experience
                                                                      experience
                 consulting, marketing, sales management,
                cost reductions, asset management, and
                 cost reductions, asset management, and              Responsible for managing all phases of
                                                                      Responsible for managing all phases of
                capital funding for start-up ventures
                 capital funding for start-up ventures               large-scale key global IT projects
                                                                      large-scale key global IT projects
                Recently served as interim COO for a high-
                 Recently served as interim COO for a high-          Has led multi-cultural/multi-national cross-
                                                                      Has led multi-cultural/multi-national cross-
                energy food and beverage client, responsible
                 energy food and beverage client, responsible        organizational team in application
                                                                      organizational team in application
                for protoconcept development, initial product
                 for protoconcept development, initial product       development and system implementation
                                                                      development and system implementation
                run, sourcing, and sales team hiring
                 run, sourcing, and sales team hiring                initiatives
                                                                      initiatives
                Held several interim management positions for
                 Held several interim management positions for       Certified Professional Project Manager (PMP)
                                                                      Certified Professional Project Manager (PMP)
                not-for-profit organizations, including
                 not-for-profit organizations, including             and IT Management Certified Professional
                                                                      and IT Management Certified Professional
                community service and faith-based institutions
                 community service and faith-based institutions


Newport Consulting Group, LLC                                      Corporate Sustainability Reporting using SAP GRC   5
Introductions and Firm Overview / 5
Newport’s Services Model (“SORT”) allows our Clients to benefit from a broad, holistic perspective on
key business issues and challenges, while focusing on deep experience in one or more critical areas.

                                                What market and business strategies do IIneed to address
                                                What market and business strategies do need to address
                                                post-crisis scenarios? What KPIs govern my initiatives and
                                                post-crisis scenarios? What KPIs govern my initiatives and
                                                what do IIdo when KPIs are “out of bounds”?
                                                what do do when KPIs are “out of bounds”?
          Strategy
                                                How do create a culture of sustainability?
                                                How do create a culture of sustainability?
                                                How do IIstrategically manage intellectual property?
                                                How do strategically manage intellectual property?


                                                How do IIfit my organization to improve existing or introduce
                                                How do fit my organization to improve existing or introduce
                                                new operating models?
                                                new operating models?
         Operations                             How do IIstructure the functions, people, and resources in my
                                                How do structure the functions, people, and resources in my
                                                organization to drive strategic initiatives?
                                                organization to drive strategic initiatives?


                                                What approaches do IIuse to structure and prioritize initiatives
                                                 What approaches do use to structure and prioritize initiatives
                                                inside my organization?
                                                 inside my organization?
         Risk &
                                                How do IImanage and mitigate risk across my business
                                                 How do manage and mitigate risk across my business
  Program Management                            operations?
                                                 operations?
                                                How do IIdrive maximum value from my portfolio of initiatives?
                                                 How do drive maximum value from my portfolio of initiatives?


                                                Based on my operations and existing technology investments
                                                 Based on my operations and existing technology investments
                                                to date, how do IIselect and implement the best technology
                                                 to date, how do select and implement the best technology
        Technology                              solutions to support my business?
                                                 solutions to support my business?
                                                How do II manage that process from planning to go live?
                                                 How do manage that process from planning to go live?


Newport Consulting Group, LLC                                              Corporate Sustainability Reporting using SAP GRC   6
Agenda

 1.        Introductions and Firm Overview
 2.        Corporate Drivers of Sustainability Programs
 3.        Global Reporting Initiative Considerations
 4.        Enterprise Architecture using SAP Building Blocks
 5.        Considerations for Roles-based Process Controls
 6.        Framework for CSR Planning and Implementation
 7.        Summary and Next Steps



Newport Consulting Group, LLC                    Corporate Sustainability Reporting using SAP GRC   7
Corporate Drivers of Sustainability Programs / 1
A recent McKinsey study shows that while improved risk management may be one value driver,
increased market opportunities, operational efficiencies, and brand equity are key on the minds of
executives as companies position themselves for the post-crisis economy.

                                                        Where CSR Value Comes From
                                                              Percentage of respondents (%)

      Maintaining a good corporate reputation and/or brand equity
                                                                                                                                                        75
                                                                                                                                                             79
                                                                                                                                                             79
           Attracting, motivating, and retaining talented employees                                                            52
                                                                                                                                    55
                                                                                                                                         61
        Meeting society’s expectations for good corporate behavior
                                                                                                         30
                                                                                                                     43
                                                                                                                39
          Improving operational efficiency and/or decreasing costs
                                                                                                         29
                                                                                                                39
                                                                                                                     42
                                Improving new growth opportunities                                            35
                                                                                                   24          36

                                         Improving risk management                                 24
                                                                                              18   24

                              Strengthening competitive positioning                      14
                                                                                                        27           CFOs
                                                                                                   24                Investment Professionals
                                         Improving access to capital            3
                                                                            2                                        CSR Professionals
                                                                                     9

Source: Valuing Corporate Social Responsibility, The McKinsey Quarterly, February 2009

Newport Consulting Group, LLC                                                                                 Corporate Sustainability Reporting using SAP GRC    8
Corporate Drivers of Sustainability Programs / 2
The Dow Jones Sustainability Index (DJSI) created in 1999 represents over $US 9 billion in total
market capitalization. The DJSI STOXX40 has outperformed the nominal DJ STOXX50 by 7.5% to
date (and up to 15-20% during the period preceding the financial crisis).




                                                                           The DJSI comprises publicly
                                                                            traded organizations that
                                                                           follow the Global Reporting
                                                                                Initiative (GRI) for
                                                                             Sustainability reporting




                                                                          The investment community is
                                                                          The investment community is
                                                                          giving increased weight to
                                                                          giving increased weight to
                                                                          Corporate Sustainability to guide
                                                                          Corporate Sustainability to guide
                                                                          rating and investment decisions.
                                                                          rating and investment decisions.
Source: SAM Sustainability Annual Review, September 3, 2009

Newport Consulting Group, LLC                                        Corporate Sustainability Reporting using SAP GRC   9
Corporate Drivers of Sustainability Programs / 3
Sustainability has Three Pillars — we find that while there may be an immediate focus on one key
area of Corporate Sustainability, attention must be given to how reporting and decision-making
occurs. This increases value drivers, reduces redundancy, improves operations, and manages costs.


                                      Target Focus of Sample Fortune 500 CSR Programs
                                           Survey of Selected Cross-section of Industries 2007-2009

                                                Economic and
          Company                                                                          Environmental                       Social Responsibility
                                                  Financial
                                                                                                                                    Improve the Human
               UPS                         Strengthen the Enterprise                    Protect the Environment
                                                                                                                                         Condition
                                                                                        Minimize Environmental                       Local Community
         Starbucks                         Sustainable Coffee Prices
                                                                                               Impacts                                 Engagement
                                             Commitment to Ethical
     Kimberly-Clark                           Business Practices
                                                                                     Environmental Stewardship                       Safety and Health

                                                                                      Eliminate Adverse Impacts
    Lockheed Martin                         Perform with Excellence
                                                                                           from Operations
                                                                                                                                Safety of Every Employee




Generally organizations focus on one particular domain of sustainability which needs
 Generally organizations focus on one particular domain of sustainability which needs
immediate attention, however understanding the strategic interaction of the other Corporate
 immediate attention, however understanding the strategic interaction of the other Corporate
Sustainability areas is essential and often required by reporting guidelines.
 Sustainability areas is essential and often required by reporting guidelines.

Source: CSR documents from each organization, selected from 2007-9 supplier manuals and other internal corporate documents.

Newport Consulting Group, LLC                                                                                       Corporate Sustainability Reporting using SAP GRC   10
Agenda

 1.        Introductions and Firm Overview
 2.        Corporate Drivers of Sustainability Programs
 3.        Global Reporting Initiative Considerations
 4.        Enterprise Architecture using SAP Building Blocks
 5.        Considerations for Roles-based Process Controls
 6.        Framework for CSR Planning and Implementation
 7.        Summary and Next Steps



Newport Consulting Group, LLC                    Corporate Sustainability Reporting using SAP GRC   11
Global Reporting Initiative Considerations / 1
In 2006, the Global Reporting Initiative (GRI) was created to provide guidelines and audit recom-
mendations for organizations participating in corporate sustainability reporting (CSR) activities. These
guidelines ensure a level of consistency and governance in the practice of corporate sustainability.

                                                                                                                         How does GRI consider CSR?
                                                                                                                         How does GRI consider CSR?
                                                                                                                     CSR “involves reporting financial and
                                                                                                                     CSR “involves reporting financial and
                                                                                                                     nonfinancial information to key
                                                                                                                     nonfinancial information to key
                                                                                                                     stakeholders on the company’s
                                                                                                                     stakeholders on the company’s
                                                                                                                     operational, social, and environmental
                                                                                                                     operational, social, and environmental
                                                                                                                     activities and its ability to deal with
                                                                                                                     activities and its ability to deal with
                                                                                                                     related risks.”
                                                                                                                     related risks.”
                                                                                                                     Considers the “triple bottom-line” of
                                                                                                                     Considers the “triple bottom-line” of
                                                                                                                     reporting
                                                                                                                     reporting
                                                                                                                     –
                                                                                                                     –   Economic Performance
                                                                                                                         Economic Performance
                                                                                                                     –
                                                                                                                     –   Social Responsibility
                                                                                                                         Social Responsibility
                                                                                                                     –
                                                                                                                     –   Environmental Compliance
                                                                                                                         Environmental Compliance
                                                                                                                     Considers broader set of
                                                                                                                     Considers broader set of
                                                                                                                     stakeholders beyond shareholders
                                                                                                                     stakeholders beyond shareholders
                                                                                                                     –
                                                                                                                     –   Financial
                                                                                                                         Financial
                                                                                                                     –
                                                                                                                     –   Regulatory
                                                                                                                         Regulatory
CSR as a practice in accounting areas is still emerging,
CSR as a practice in accounting areas is still emerging,
with general guidelines based on the objectives of the                                                               –
                                                                                                                     –   Political
                                                                                                                         Political
with general guidelines based on the objectives of the
Corporate Sustainability program.
Corporate Sustainability program.                                                                                    –
                                                                                                                     –   Others based on company program
                                                                                                                         Others based on company program

Sources: The Future of Corporate Sustainability Reporting, The Journal of Accountancy. The American Institute of Certified Public Accountants, 2006.
         Royal Dutch Shell, 2003 Corporate Sustainability Report (courtesy of AICPA).

Newport Consulting Group, LLC                                                                                            Corporate Sustainability Reporting using SAP GRC   12
Global Reporting Initiative Considerations / 2
GRI reporting for CSR is a function of confirming that program initiatives, principles, and objectives
are tracked, monitored, and reported correctly. Few specific guidelines outside of the broad principles
of GRI have emerged, leaving management free to “do what you say” from an auditor’s point of view.
UPS is an exemplar in this area as shown by their reporting presentation.


                                                                                                                            Areas of CSR program called out,
                                                                                                                            then detailed against Key
                                                                                                                            Performance Indicators (KPIs) in
                                                                                                                            subsequent sections of the
                                                                                                                            sustainability report.



                                                                                                                            Overall graphic, such as a Venn
                                                                                                                            diagram, communicates the areas of
                                                                                                                            importance to various stakeholders.




                                                                                                                            Interactive Web sites allow
                                                                                                                            stakeholders including shareholders
                                                                                                                            to create personalized reports,
                                                                                                                            graphics, and tables.


Source: 2008 Corporate Sustainability Report, United Parcel Service (used with permission). Newport Consulting Group record of client interviews and feedback, 2009.

Newport Consulting Group, LLC                                                                                            Corporate Sustainability Reporting using SAP GRC   13
Global Reporting Initiative Considerations / 3
Companies may have several reasons for implementing a corporate sustainability program. While the
initial or primary focus may be on fixing “hygiene” problems, organizations may exploit the opportunity
to achieve more strategic objectives in corporate sustainability and corporate social responsibility.


                Problems
                Problems                                                Opportunities
                                                                        Opportunities
  Manual (spreadsheet-based) systems are
  Manual (spreadsheet-based) systems are                   Adopt a more proactive approach to supplier
                                                           Adopt a more proactive approach to supplier
  siloed, error-prone, and do not reuse data in
  siloed, error-prone, and do not reuse data in            management
                                                           management
  enterprise systems
  enterprise systems
                                                           Anticipate and mitigate risk events; develop
                                                           Anticipate and mitigate risk events; develop
  Roll-up processes to support audits and
  Roll-up processes to support audits and                  response plans should these events occur
                                                           response plans should these events occur
  other reporting needs are cumbersome
  other reporting needs are cumbersome
                                                           Elevate profile of global corporate citizenship
                                                           Elevate profile of global corporate citizenship
  Organizational accountabilities for
  Organizational accountabilities for                      and enhance competitive brand position
                                                           and enhance competitive brand position
  sustainability are unclear
  sustainability are unclear                               Permeate sustainability initiatives and
                                                           Permeate sustainability initiatives and
  Risk of being out of compliance with
  Risk of being out of compliance with                     a culture of social responsibility throughout the
                                                           a culture of social responsibility throughout the
  changing global regulations
  changing global regulations                              organization
                                                           organization
  No systematic way to respond to crisis or
  No systematic way to respond to crisis or                Improve efficiency of adjacent core processes
                                                            Improve efficiency of adjacent core processes
  other unforeseen event
  other unforeseen event                                   (design, manufacturing, QA)
                                                            (design, manufacturing, QA)
  No alignment with overall corporate
  No alignment with overall corporate                      Incorporate sustainability in strategic planning
                                                            Incorporate sustainability in strategic planning
  sustainability goals
  sustainability goals                                     and enterprise performance management
                                                            and enterprise performance management




Newport Consulting Group, LLC                                          Corporate Sustainability Reporting using SAP GRC   14
Agenda

 1.        Introductions and Firm Overview
 2.        Corporate Drivers of Sustainability Programs
 3.        Global Reporting Initiative Considerations
 4.        Enterprise Architecture using SAP Building Blocks
 5.        Considerations for Roles-based Process Controls
 6.        Framework for CSR Planning and Implementation
 7.        Summary and Next Steps



Newport Consulting Group, LLC                    Corporate Sustainability Reporting using SAP GRC   15
Enterprise Architecture using SAP Building Blocks / 1
SAP offers a number of solution approaches consistent with CSR program structure and GRI
reporting requirements, based upon the operating model and existing IT footprint of the organization.

 SAP provides several platforms
 supporting CSR program goals
 – “Classic SAP” which provides real-time
   information around emissions, product/
   material consumptions, supplier compliance
   via SAP ERP, SAP SRM, SAP SCM, and
   SAP PLM platforms
 – SAP BusinessObjects Enterprise Performance
   Management (EPM) which provides a platform
   for strategic formulation                          Strategy

 – SAP BusinessObjects Governance, Risk, and          Operations
   Compliance (GRC) which provides a platform
   for program enablement and monitoring

 Strategic enablement with real-time
 decision-making capability
 – This is the “secret sauce” for SAP, not
   addressed in most other platform options
                                                             MM
                                                             MM                    QM
                                                                                   QM                  Non-SAP data
   (which by and large are spreadsheet driven)                     SD
                                                                   SD        SRM
                                                                             SRM
                                                                                                       and applications
 – Linkage to other strategic initiatives (balanced                     FI
                                                                        FI
   scorecard, KPI / KRI tracking)

Newport Consulting Group, LLC                                            Corporate Sustainability Reporting using SAP GRC   16
Enterprise Architecture using SAP Building Blocks / 2
  1                                                                                    2
      Enterprise Performance Management
       Enterprise Performance Management                                                   Governance, Risk, and Compliance
                                                                                           Governance, Risk, and Compliance
        Better control performance
         Better control performance                                                         Aggregate and manage key risk activities
                                                                                             Aggregate and manage key risk activities
        Increase organizational agility
         Increase organizational agility                                                    Automate controls across processes
                                                                                             Automate controls across processes
        Provide improved context for decision making
         Provide improved context for decision making                                       Monitor risk & controls across disparate systems
                                                                                             Monitor risk & controls across disparate systems
                                                                                                                                                 E   Connectivity to…
                                                                                                                                              TIV
                                                                                                                                       TR A
                                                                                                                              IL   LU S
                                                           SAP BusinessObjects
                                                           SAP BusinessObjects                                                         ERP (MM, PP, SD, PS)
                                                                                                                                       ERP (MM, PP, SD, PS)

                                                Enterprise Performance Management
Portfolio-driven                                 Governance, Risk, and Compliance                                                         SCM (APO, SNP)
                                                                                                                                          SCM (APO, SNP)
Value and Outcomes
                                                   Ensure                Proactively               Create                                 SRM (eSourcing)
                                                  Trusted                 Manage                 Enterprise                               SRM (eSourcing)
SAP BusinessObjects                ™
                                                Information                 Risk                  Visibility

                                                                                                                                              PLM (NPI, PPM)
                                                                                                                                              PLM (NPI, PPM)
                                                             Business Intelligence
                                                           Information Management
                                                                                                                                                 Non-SAP
                                                                                                                                                 Non-SAP
                                                                                                                                               Environments
                                                                                                                                               Environments
  3                                                                                    4
      Business Intelligence/Business Warehouse
      Business Intelligence/Business Warehouse                                             Information Management
                                                                                            Information Management
       Access to all information
        Access to all information                                                            Trusted information
                                                                                              Trusted information
       Intuitive experience for all people
        Intuitive experience for all people                                                  Operational excellence for IT
                                                                                              Operational excellence for IT
       Single information infrastructure
        Single information infrastructure                                                    Flexibility and agility
                                                                                              Flexibility and agility
  Source: SAP America, SAP BusinessObjects, as modified by Newport Consulting Group.

 Newport Consulting Group, LLC                                                                                 Corporate Sustainability Reporting using SAP GRC   17
Enterprise Architecture using SAP Building Blocks / 3
The sustainability solution map for SAP BusinessObjects GRC comprises seven domains, each
providing functionality across operating areas. Companies can “menu select” building blocks based
on CSR program objectives and monitoring/reporting needs.


                                                                                        Generally the SAP SPM
                                                                                       solution is used with other
                                                                                         EPM products to drive
                                                                                       CSR program objectives.

 1


 2

 3


 4


 5


 6


 7

Source: 2009 SAP AG public domain website, www.sap.com/sustainability.

Newport Consulting Group, LLC                                            Corporate Sustainability Reporting using SAP GRC   18
Enterprise Architecture using SAP Building Blocks / 4
The SAP BusinessObjects SPM application provides a global view of a sustainability program. Risk
officers and C-levels can easily track Key Performance Indicators (KPIs) deemed important for CSR
purposes, fed by real-time operational data from back office “classic SAP” functionality.




                                                                                                                                            Performance settings
                                                                                                                                            based on KPIs
                                                                                                                                            thresholds (“triggers”)
                                                                                                                                            that can be dynamically
                                                                                                                                            linked to operational
                                                                                                                                            data.




                                    Drop-down
                                    KPI library



Source: “Improve Your Corporate Sustainability Program using SAP BusinessObjects Sustainability Performance Management,” GRCExpert, 2009.


Newport Consulting Group, LLC                                                                                      Corporate Sustainability Reporting using SAP GRC   19
Enterprise Architecture using SAP Building Blocks / 5
KPIs generally are summarized by aggregating various individual indicators which can come from
different areas in the organization. The relationship diagram of KPIs provides sustainability managers
visibility into the decomposition of each top-level company KPI.




                                                                                                                                            The KPI “composer”
                                                                                                                                            feature allows for the
                                                                                                                                            networking relationship
                                                                                                                                            and mapping of source
                                                                                                                                            information to “build
                                                                                                                                            up” KPIs.




Source: “Improve Your Corporate Sustainability Program using SAP BusinessObjects Sustainability Performance Management,” GRCExpert, 2009.

Newport Consulting Group, LLC                                                                                      Corporate Sustainability Reporting using SAP GRC   20
Enterprise Architecture using SAP Building Blocks / 6
SAP SPM offers balanced scorecard views which can be configured to specific goals of CSR
programs. The scorecard view can also provide indicators for each goal area and specific goals for
easy monitoring and reporting.




                                                                                                                                            The balanced scorecard
                                                                                                                                            feature can also be
                                                                                                                                            expressed as a strategy
                                                                                                                                            map, and tailored to the
                                                                                                                                            elements of each
                                                                                                                                            scorecard.




Source: “Improve Your Corporate Sustainability Program using SAP BusinessObjects Sustainability Performance Management,” GRCExpert, 2009.

Newport Consulting Group, LLC                                                                                      Corporate Sustainability Reporting using SAP GRC   21
Enterprise Architecture using SAP Building Blocks / 7
SAP SPM can be linked to other SAP BusinessObjects EPM and SAP BusinessObjects GRC
platforms, such as SAP BusinessObjects Strategy Management for strategic formulation of KPIs and
SAP BusinessObjects Risk Management to view the impact of key risk indicators (KRIs) on financial
targets and enterprise risk management (ERM).



       CSR Program Boundary

                                                                                    KPIs,
                                                                                   triggers



                                                                                              SAP BusinessObjects
                                                                                              Strategy Management


                                                                                KRIs,
                                                                              tolerances


        SAP BusinessObjects
Sustainability Performance Management

                                                                                              SAP BusinessObjects
Source: “Improve Your Corporate Sustainability Program using SAP BusinessObjects
Sustainability Performance Management,” GRCExpert, 2009.                                       Risk Management
Newport Consulting Group, LLC                                                                     Corporate Sustainability Reporting using SAP GRC   22
Agenda

 1.        Introductions and Firm Overview
 2.        Corporate Drivers of Sustainability Programs
 3.        Global Reporting Initiative Considerations
 4.        Enterprise Architecture using SAP Building Blocks
 5.        Considerations for Roles-based Process Controls
 6.        Framework for CSR Planning and Implementation
 7.        Summary and Next Steps



Newport Consulting Group, LLC                    Corporate Sustainability Reporting using SAP GRC   23
Considerations for Roles-Based Process Controls / 1
    For sustainability initiatives, an approach that leverages roles, access, permissions, and processes in
    a structured Governance model, provides clarity in program design and execution.

                                                                                                      Program Area
                    Responsibility Matrix fro Program Area A - ABC Company                                                   PUR       PMO
                                                                                                      ENGR          MFG
         Task #     Task Requireme nt
           1        Collect OE / Industry Requirements                                                 R, A          A         R         C
           2        Apply requirements to program objectives                                           R, A                    R         C
           3        Determine information reporting gaps and needs                                      A                      I         C
           4        Develop c losure plan for information reporting gaps and needs                     R, A          A         R         C
           5        Determine produc t information source list                                          A                      R         C
          …         …
          …

        Legend
                    Final Ac ceptanc e Review
                                                                                                                                                      Product Business Unit Lead
          R
          S
                    Review
                    Support
                                                                                                               ENGR
                                                                                                               MFG
                                                                                                                           Engineering
                                                                                                                           Manufacturing                (VP, GM, Director level)
          A         Approve                                                                                    PUR         Purchasing




                                                                                                                                                                                                  Environmental Compliance
                                                                                                                                                                                                  Environmental Compliance
          C         Create                                                                                     PMO         Program Offic e
           I        Inform




                                                                                                                                                                                                   Management Processes
                                                                                                                                                                                                   Management Processes
RASCI Diagram – Responsibilities by Work Step

          Rundown Role          Program Compliance Manager
                                                                                                                                                         Sales Account and/or
         Primary Resource
        Secondary Resource      Program Administrator
                                                                                                                                                         Purchasing Manager
                                A history of requirements review suggests the need for strong product configuration management. Program
            Summary
                                management presence is the single most critical factor in the successful delivery of compliance program at ABC.


      Key Process
                                                                           Key Activities
         Area
                    1.   Refine and develop the project plan
                    2.   Maintain the project plan
                    3.   Monitor progress against baselines (scope, schedule, cost) and targets using EVM metrics
                         Craft and manage communications plan
                                                                                                                                                            Product and/or
                    4.
       Program
      Management    5.   Conduct Project Status Meetings with Key Stakeholders
                    6.   Brief leadership on Project Progress
                    7.   …
                                                                                                                                                            Quality Manager
     Playbook – Roles & Responsibilities

                                             …            …
                                                                                                                                                   Sustainability/Compliance Manager
                                                                                                                                                  (enterprise-wide or per program area)
            1            …                   …            …                     …           …                       …          …




                                                                                                                                                   Roles Defined in the Organization
                                             …            …




      Compliance Process – Work Steps

   Newport Consulting Group, LLC                                                                                                                                                Corporate Sustainability Reporting using SAP GRC   24
Considerations for Roles-Based Process Controls / 2
 From a solution architecture perspective, a compliance layer is used to define the stages,
 processes, and key activities for sustainability program compliance

 Key questions to ask:
 – Where are the data most persistent (i.e. system of record)? How are data governed and managed?
 – What are the process and access controls used for compliance?
 – For product companies, is compliance largely design or manufacturing BOM driven?




                                                                                                                                                                                                                     Compliance Management
                                                                                                                                                                                   Product Business Unit Lead
                                     Rundown Role           Program Compliance Manager
                                                                                                                                                                                       (VP, GM, Director)
                                    Primary Resour ce
                                   Secondary Resource       Program Administrator
                                                            A history of requirements review suggests the need for strong product configuration management. Program




                                                                                                                                                                                                                            Processes
                                                                                                                                                                                                                            Processes
                                        Summary
                                                            management presence is the single most critical factor in the successful delivery of compliance program at ABC.           Sales Account and/or
                                 Key Process
                                                                                                       Key Activities
                                                                                                                                                                                      Purchasing Manager
                                    Area
                                                1.   Refine and develop the project plan
                                                2.   Maintain the project plan
                                                3.   Monitor progress against baselines (scope, schedule, cost) and targets using EVM metrics
                                                4.   Craft and manage communications plan
                                  Program
                                 Management     5.
                                                6.
                                                     Conduct Project St atus Meetings with Key Stakeholders
                                                     Brief leadership on Project Progress
                                                                                                                                                                                 Product and/or Quality Manager
                                                7.   …




                                 Playbook – Roles & Responsibilities                                                                                                                  Compliance Manager
                                                                                                                                                                                (Enterprise-wide or Program-level)
                                 – Can be unique to each company


                                          GRC Compliance Layer
                                          GRC Compliance Layer
                                                                                                                                                                                                                         WHO
              (Data Content, Analytics, Reporting, Process Management, Governance)
               (Data Content, Analytics, Reporting, Process Management, Governance)                                                                                                                              Access OK by
      WHAT                                                                                                                                                                                                      Role, Department,
   Access OK by                                                                                                                                                                                                 and Cost Center?
compliance process,
                                SAP EH&S
                                SAP EH&S                                                                                                                                              GRC Controls
                                                                                                                                                                                      GRC Controls
 product program?

                  PLM
                  PLM        SAP ERP (MM, SD)
                             SAP ERP (MM, SD)                                                                                   SRM
                                                                                                                                SRM                                                      SAP ERP HCM
                                                                                                                                                                                         SAP ERP HCM

Newport Consulting Group, LLC                                                                                                                                                 Corporate Sustainability Reporting using SAP GRC               25
Agenda

 1.        Introductions and Firm Overview
 2.        Corporate Drivers of Sustainability Programs
 3.        Global Reporting Initiative Considerations
 4.        Enterprise Architecture using SAP Building Blocks
 5.        Considerations for Roles-based Process Controls
 6.        Framework for a Corporate Sustainability Program
 7.        Summary and Next Steps



Newport Consulting Group, LLC                    Corporate Sustainability Reporting using SAP GRC   26
Framework for a Corporate Sustainability Program / 1
A sustainability program should be approached based on three fundamental premises, which guide all
phases of the initiative. This optimizes schedule performance, controls the costs through manageable
budget/decision gates, and applies sound architecture principles.

1                                                A hypothesis-driven approach differs from other approaches
                                                  A hypothesis-driven approach differs from other approaches
                                                 that are typically analysis-driven or even experimental
                                                  that are typically analysis-driven or even experimental
     Follow a Hypothesis-                        The program team very quickly develops and confirms a set
                                                  The program team very quickly develops and confirms a set
                                                 of working understandings (i.e. hypothesis) during the initial
                                                  of working understandings (i.e. hypothesis) during the initial
       Driven Approach                           weeks of the initiative
                                                  weeks of the initiative
                                                 This hypothesis serves as the basis for the preliminary
                                                  This hypothesis serves as the basis for the preliminary
                                                 design of the SAP solution and impacts to the organization
                                                  design of the SAP solution and impacts to the organization
2
                                                 Adhering to a common SDLC methodology reduces risk,
                                                  Adhering to a common SDLC methodology reduces risk,
  Leverage an Integrated                         optimizes schedule performance, and allows for a common
                                                  optimizes schedule performance, and allows for a common
Systems Life-Cycle Delivery                      vocabulary throughout all activities of the initiative
                                                  vocabulary throughout all activities of the initiative
                                                 Any SDLC methodology should be viewed as a “guidebook”,
                                                 Any SDLC methodology should be viewed as a “guidebook”,
   (SDLC) Methodology                            not a “cookbook” – we have found success leveraging ASAP
                                                 not a “cookbook” – we have found success leveraging ASAP

3
                                                 Utilizing numerous point solutions to achieve sustainability
                                                  Utilizing numerous point solutions to achieve sustainability
                                                 goals will create very high integration complexity and cost in
                                                  goals will create very high integration complexity and cost in
    Focus on a Core Target                       the eventual solution architecture
                                                  the eventual solution architecture
           Platform                              It is best to consider a small landscape of possible corporate
                                                  It is best to consider a small landscape of possible corporate
                                                 sustainability solutions, leveraging a core target platform (like
                                                  sustainability solutions, leveraging a core target platform (like
                                                 SAP) to satisfy the objectives of the sustainability initiative
                                                  SAP) to satisfy the objectives of the sustainability initiative



Newport Consulting Group, LLC                                              Corporate Sustainability Reporting using SAP GRC   27
Framework for a Corporate Sustainability Program / 2
Phases, tasks, and deliverables generally consider the following — starting with Planning and Project
Preparation, which is the first phase of the ASAP methodology and approach.

 Generally successful sustainability programs follow ASAP, leveraging the planning phase
 to identify key objectives from the requirements documents
 – Select a preferred sustainability solution path
 – Develop an implementation plan

 Typically the Project Preparation phase may be reflected as a sequence of tasks defined
 by deliverables that meet key sustainability objectives

 At the end of the Project Preparation phase, the company should be ideally positioned to
 continue immediately with the subsequent phase (Business Blueprint) through the
 remaining phases of the sustainability program initiative, culminating in Go-Live and
 Support

 Key success factors to maximize value
 realization from an SAP solution
 –   Scope management
 –   Sound architectural principles
 –   Stakeholder alignment
 –   Organizational change management
 –   Risk management
Newport Consulting Group, LLC                                         Corporate Sustainability Reporting using SAP GRC   28
 Newport discussion   corporate sustainability reporting using sap grc v3
 Newport discussion   corporate sustainability reporting using sap grc v3
 Newport discussion   corporate sustainability reporting using sap grc v3
 Newport discussion   corporate sustainability reporting using sap grc v3
 Newport discussion   corporate sustainability reporting using sap grc v3
 Newport discussion   corporate sustainability reporting using sap grc v3

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Newport discussion corporate sustainability reporting using sap grc v3

  • 1. FOR DISCUSSION Corporate Sustainability Reporting Strategies and Frameworks using SAP GRC Approaches Newport Consulting Group March 2010 Newport Consulting Group, LLC This document is confidential and is intended solely for the use and information of the client to whom it is addressed.
  • 2. Agenda 1. Introductions and Firm Overview 2. Corporate Drivers of Sustainability Programs 3. Global Reporting Initiative Considerations 4. Enterprise Architecture using SAP Building Blocks 5. Considerations for Roles-based Process Controls 6. Framework for CSR Planning and Implementation 7. Summary and Next Steps Newport Consulting Group, LLC Corporate Sustainability Reporting using SAP GRC 1
  • 3. Introductions and Firm Overview / 1 Newport Consulting Group is an independent consulting firm founded by several leading consultants from DMR Consulting Group and strategy firm Booz & Company Our clients enjoy working with our experienced professionals who deliver large firm capabilities in the context of a boutique firm culture We function as top-end, high-touch advisors to our clients, unencumbered by large overhead cost models or downstream deployment agendas Newport Consulting Group, LLC Corporate Sustainability Reporting using SAP GRC 2
  • 4. Introductions and Firm Overview / 2 Our Experience and Capabilities Our Experience and Capabilities Our clients represent a broad industry base We retain our staff through teaming We retain our staff through teaming – Commercial agreements creating a business affiliate agreements creating a business affiliate Consumer Electronics & Products model with low model with low Automotive & Transportation overhead and high performance services overhead and high performance services Aerospace & Defense Experience and Education Profile of Staff Experience and Education Profile of Staff Industrial Equipment Minimum 20 years professional experience Minimum 20 years professional experience average per staff average per staff Medical Device & Health Systems Management experience at one or more Fortune Management experience at one or more Fortune – Non-commercial 1000 organizations 1000 organizations Practice and delivery management experience Practice and delivery management experience Electric and Water Utilities at top-tier strategy firms at top-tier strategy firms State Governments Client and delivery management experience at Client and delivery management experience at global system integrators global system integrators Municipal / County Governments International experience working with customers International experience working with customers Not for Profit Organizations and partners in Europe and Asia-Pacific and partners in Europe and Asia-Pacific Additional experience in medical device, Additional experience in medical device, We maintain strategic partnerships with consumer electronics, and high tech consumer electronics, and high tech leading enterprise software companies, We are the experts in the field of We are the experts in the field of service providers, and institutions enterprise performance management enterprise performance management – Under NDA with SAP America since 2005 bridging “classic SAP” and strategy bridging “classic SAP” and strategy – Under NDA with Dassault Systems since 2008 throughout the enterprise throughout the enterprise Newport Consulting Group, LLC Corporate Sustainability Reporting using SAP GRC 3
  • 5. Introductions and Firm Overview / 3 Newport Consulting is an “independent” firm aligned with SAP since our founding in 2005 Our Principals and staff have provided Program Advisory, Planning, OCM, and Governance services We have particular expertise in SAP Business Objects EPM and GRC solutions – We are writing the book on EPM for SAP Press – Under NDA with several clients to date Our staff maintains current knowledge and experience in additional areas of SAP including ERP (FI/CO, MM, PP, SD), SCM, PLM, SRM, and GTS Most of our clients operate in technologically diverse environments — as such, our staff is able to look at broad landscapes and topologies to consider the best solution Newport Consulting Group, LLC Corporate Sustainability Reporting using SAP GRC 4
  • 6. Introductions and Firm Overview / 4 William Newman, CMC, MBA William Newman, CMC, MBA Bill Rudiak Bill Rudiak Managing Principal Managing Principal Principal–Lead Consultant Principal–Lead Consultant Strategy & Technology Practice Strategy & Technology Practice Nearly 25 years of strategy and operations Nearly 25 years of strategy and operations planning with various technologies across planning with various technologies across Over 20 years of business and technology Over 20 years of business and technology multiple industry sectors multiple industry sectors consulting, software development, systems consulting, software development, systems Over 10 years experience planning and Over 10 years experience planning and integration, and managed services experience integration, and managed services experience managing complex, global enterprise programs managing complex, global enterprise programs for a broad range of clients for a broad range of clients (ERP, GRC, PLM, SCM) (ERP, GRC, PLM, SCM) Large-scale project and program management Large-scale project and program management Has developed recommended approaches for Has developed recommended approaches for for significant change initiatives including for significant change initiatives including operations readiness, value realization, change operations readiness, value realization, change workflow efficiency improvements, technology workflow efficiency improvements, technology management, global program structures, management, global program structures, deployments, and global shared services for deployments, and global shared services for innovation management, and business innovation management, and business multi-cultural/multi-national teams multi-cultural/multi-national teams transformation transformation Broad base of technology expertise including Broad base of technology expertise including Certified Management Consultant (CMC) since Certified Management Consultant (CMC) since IT systems management, ERP, PLM/CAD, IT systems management, ERP, PLM/CAD, 1995 1995 GIS, and digital video GIS, and digital video Joseph Stockemer, MBA Joseph Stockemer, MBA David Tharp, PMP, MBA David Tharp, PMP, MBA Principal–Lead Consultant Senior Program Manager Senior Program Manager Principal–Lead Consultant Operations Practice Risk & Program Management Practice Risk & Program Management Practice Operations Practice Over 20 years of business and strategy Over 20 years of business and IT professional Over 20 years of business and IT professional Over 20 years of business and strategy consulting, marketing, sales management, experience experience consulting, marketing, sales management, cost reductions, asset management, and cost reductions, asset management, and Responsible for managing all phases of Responsible for managing all phases of capital funding for start-up ventures capital funding for start-up ventures large-scale key global IT projects large-scale key global IT projects Recently served as interim COO for a high- Recently served as interim COO for a high- Has led multi-cultural/multi-national cross- Has led multi-cultural/multi-national cross- energy food and beverage client, responsible energy food and beverage client, responsible organizational team in application organizational team in application for protoconcept development, initial product for protoconcept development, initial product development and system implementation development and system implementation run, sourcing, and sales team hiring run, sourcing, and sales team hiring initiatives initiatives Held several interim management positions for Held several interim management positions for Certified Professional Project Manager (PMP) Certified Professional Project Manager (PMP) not-for-profit organizations, including not-for-profit organizations, including and IT Management Certified Professional and IT Management Certified Professional community service and faith-based institutions community service and faith-based institutions Newport Consulting Group, LLC Corporate Sustainability Reporting using SAP GRC 5
  • 7. Introductions and Firm Overview / 5 Newport’s Services Model (“SORT”) allows our Clients to benefit from a broad, holistic perspective on key business issues and challenges, while focusing on deep experience in one or more critical areas. What market and business strategies do IIneed to address What market and business strategies do need to address post-crisis scenarios? What KPIs govern my initiatives and post-crisis scenarios? What KPIs govern my initiatives and what do IIdo when KPIs are “out of bounds”? what do do when KPIs are “out of bounds”? Strategy How do create a culture of sustainability? How do create a culture of sustainability? How do IIstrategically manage intellectual property? How do strategically manage intellectual property? How do IIfit my organization to improve existing or introduce How do fit my organization to improve existing or introduce new operating models? new operating models? Operations How do IIstructure the functions, people, and resources in my How do structure the functions, people, and resources in my organization to drive strategic initiatives? organization to drive strategic initiatives? What approaches do IIuse to structure and prioritize initiatives What approaches do use to structure and prioritize initiatives inside my organization? inside my organization? Risk & How do IImanage and mitigate risk across my business How do manage and mitigate risk across my business Program Management operations? operations? How do IIdrive maximum value from my portfolio of initiatives? How do drive maximum value from my portfolio of initiatives? Based on my operations and existing technology investments Based on my operations and existing technology investments to date, how do IIselect and implement the best technology to date, how do select and implement the best technology Technology solutions to support my business? solutions to support my business? How do II manage that process from planning to go live? How do manage that process from planning to go live? Newport Consulting Group, LLC Corporate Sustainability Reporting using SAP GRC 6
  • 8. Agenda 1. Introductions and Firm Overview 2. Corporate Drivers of Sustainability Programs 3. Global Reporting Initiative Considerations 4. Enterprise Architecture using SAP Building Blocks 5. Considerations for Roles-based Process Controls 6. Framework for CSR Planning and Implementation 7. Summary and Next Steps Newport Consulting Group, LLC Corporate Sustainability Reporting using SAP GRC 7
  • 9. Corporate Drivers of Sustainability Programs / 1 A recent McKinsey study shows that while improved risk management may be one value driver, increased market opportunities, operational efficiencies, and brand equity are key on the minds of executives as companies position themselves for the post-crisis economy. Where CSR Value Comes From Percentage of respondents (%) Maintaining a good corporate reputation and/or brand equity 75 79 79 Attracting, motivating, and retaining talented employees 52 55 61 Meeting society’s expectations for good corporate behavior 30 43 39 Improving operational efficiency and/or decreasing costs 29 39 42 Improving new growth opportunities 35 24 36 Improving risk management 24 18 24 Strengthening competitive positioning 14 27 CFOs 24 Investment Professionals Improving access to capital 3 2 CSR Professionals 9 Source: Valuing Corporate Social Responsibility, The McKinsey Quarterly, February 2009 Newport Consulting Group, LLC Corporate Sustainability Reporting using SAP GRC 8
  • 10. Corporate Drivers of Sustainability Programs / 2 The Dow Jones Sustainability Index (DJSI) created in 1999 represents over $US 9 billion in total market capitalization. The DJSI STOXX40 has outperformed the nominal DJ STOXX50 by 7.5% to date (and up to 15-20% during the period preceding the financial crisis). The DJSI comprises publicly traded organizations that follow the Global Reporting Initiative (GRI) for Sustainability reporting The investment community is The investment community is giving increased weight to giving increased weight to Corporate Sustainability to guide Corporate Sustainability to guide rating and investment decisions. rating and investment decisions. Source: SAM Sustainability Annual Review, September 3, 2009 Newport Consulting Group, LLC Corporate Sustainability Reporting using SAP GRC 9
  • 11. Corporate Drivers of Sustainability Programs / 3 Sustainability has Three Pillars — we find that while there may be an immediate focus on one key area of Corporate Sustainability, attention must be given to how reporting and decision-making occurs. This increases value drivers, reduces redundancy, improves operations, and manages costs. Target Focus of Sample Fortune 500 CSR Programs Survey of Selected Cross-section of Industries 2007-2009 Economic and Company Environmental Social Responsibility Financial Improve the Human UPS Strengthen the Enterprise Protect the Environment Condition Minimize Environmental Local Community Starbucks Sustainable Coffee Prices Impacts Engagement Commitment to Ethical Kimberly-Clark Business Practices Environmental Stewardship Safety and Health Eliminate Adverse Impacts Lockheed Martin Perform with Excellence from Operations Safety of Every Employee Generally organizations focus on one particular domain of sustainability which needs Generally organizations focus on one particular domain of sustainability which needs immediate attention, however understanding the strategic interaction of the other Corporate immediate attention, however understanding the strategic interaction of the other Corporate Sustainability areas is essential and often required by reporting guidelines. Sustainability areas is essential and often required by reporting guidelines. Source: CSR documents from each organization, selected from 2007-9 supplier manuals and other internal corporate documents. Newport Consulting Group, LLC Corporate Sustainability Reporting using SAP GRC 10
  • 12. Agenda 1. Introductions and Firm Overview 2. Corporate Drivers of Sustainability Programs 3. Global Reporting Initiative Considerations 4. Enterprise Architecture using SAP Building Blocks 5. Considerations for Roles-based Process Controls 6. Framework for CSR Planning and Implementation 7. Summary and Next Steps Newport Consulting Group, LLC Corporate Sustainability Reporting using SAP GRC 11
  • 13. Global Reporting Initiative Considerations / 1 In 2006, the Global Reporting Initiative (GRI) was created to provide guidelines and audit recom- mendations for organizations participating in corporate sustainability reporting (CSR) activities. These guidelines ensure a level of consistency and governance in the practice of corporate sustainability. How does GRI consider CSR? How does GRI consider CSR? CSR “involves reporting financial and CSR “involves reporting financial and nonfinancial information to key nonfinancial information to key stakeholders on the company’s stakeholders on the company’s operational, social, and environmental operational, social, and environmental activities and its ability to deal with activities and its ability to deal with related risks.” related risks.” Considers the “triple bottom-line” of Considers the “triple bottom-line” of reporting reporting – – Economic Performance Economic Performance – – Social Responsibility Social Responsibility – – Environmental Compliance Environmental Compliance Considers broader set of Considers broader set of stakeholders beyond shareholders stakeholders beyond shareholders – – Financial Financial – – Regulatory Regulatory CSR as a practice in accounting areas is still emerging, CSR as a practice in accounting areas is still emerging, with general guidelines based on the objectives of the – – Political Political with general guidelines based on the objectives of the Corporate Sustainability program. Corporate Sustainability program. – – Others based on company program Others based on company program Sources: The Future of Corporate Sustainability Reporting, The Journal of Accountancy. The American Institute of Certified Public Accountants, 2006. Royal Dutch Shell, 2003 Corporate Sustainability Report (courtesy of AICPA). Newport Consulting Group, LLC Corporate Sustainability Reporting using SAP GRC 12
  • 14. Global Reporting Initiative Considerations / 2 GRI reporting for CSR is a function of confirming that program initiatives, principles, and objectives are tracked, monitored, and reported correctly. Few specific guidelines outside of the broad principles of GRI have emerged, leaving management free to “do what you say” from an auditor’s point of view. UPS is an exemplar in this area as shown by their reporting presentation. Areas of CSR program called out, then detailed against Key Performance Indicators (KPIs) in subsequent sections of the sustainability report. Overall graphic, such as a Venn diagram, communicates the areas of importance to various stakeholders. Interactive Web sites allow stakeholders including shareholders to create personalized reports, graphics, and tables. Source: 2008 Corporate Sustainability Report, United Parcel Service (used with permission). Newport Consulting Group record of client interviews and feedback, 2009. Newport Consulting Group, LLC Corporate Sustainability Reporting using SAP GRC 13
  • 15. Global Reporting Initiative Considerations / 3 Companies may have several reasons for implementing a corporate sustainability program. While the initial or primary focus may be on fixing “hygiene” problems, organizations may exploit the opportunity to achieve more strategic objectives in corporate sustainability and corporate social responsibility. Problems Problems Opportunities Opportunities Manual (spreadsheet-based) systems are Manual (spreadsheet-based) systems are Adopt a more proactive approach to supplier Adopt a more proactive approach to supplier siloed, error-prone, and do not reuse data in siloed, error-prone, and do not reuse data in management management enterprise systems enterprise systems Anticipate and mitigate risk events; develop Anticipate and mitigate risk events; develop Roll-up processes to support audits and Roll-up processes to support audits and response plans should these events occur response plans should these events occur other reporting needs are cumbersome other reporting needs are cumbersome Elevate profile of global corporate citizenship Elevate profile of global corporate citizenship Organizational accountabilities for Organizational accountabilities for and enhance competitive brand position and enhance competitive brand position sustainability are unclear sustainability are unclear Permeate sustainability initiatives and Permeate sustainability initiatives and Risk of being out of compliance with Risk of being out of compliance with a culture of social responsibility throughout the a culture of social responsibility throughout the changing global regulations changing global regulations organization organization No systematic way to respond to crisis or No systematic way to respond to crisis or Improve efficiency of adjacent core processes Improve efficiency of adjacent core processes other unforeseen event other unforeseen event (design, manufacturing, QA) (design, manufacturing, QA) No alignment with overall corporate No alignment with overall corporate Incorporate sustainability in strategic planning Incorporate sustainability in strategic planning sustainability goals sustainability goals and enterprise performance management and enterprise performance management Newport Consulting Group, LLC Corporate Sustainability Reporting using SAP GRC 14
  • 16. Agenda 1. Introductions and Firm Overview 2. Corporate Drivers of Sustainability Programs 3. Global Reporting Initiative Considerations 4. Enterprise Architecture using SAP Building Blocks 5. Considerations for Roles-based Process Controls 6. Framework for CSR Planning and Implementation 7. Summary and Next Steps Newport Consulting Group, LLC Corporate Sustainability Reporting using SAP GRC 15
  • 17. Enterprise Architecture using SAP Building Blocks / 1 SAP offers a number of solution approaches consistent with CSR program structure and GRI reporting requirements, based upon the operating model and existing IT footprint of the organization. SAP provides several platforms supporting CSR program goals – “Classic SAP” which provides real-time information around emissions, product/ material consumptions, supplier compliance via SAP ERP, SAP SRM, SAP SCM, and SAP PLM platforms – SAP BusinessObjects Enterprise Performance Management (EPM) which provides a platform for strategic formulation Strategy – SAP BusinessObjects Governance, Risk, and Operations Compliance (GRC) which provides a platform for program enablement and monitoring Strategic enablement with real-time decision-making capability – This is the “secret sauce” for SAP, not addressed in most other platform options MM MM QM QM Non-SAP data (which by and large are spreadsheet driven) SD SD SRM SRM and applications – Linkage to other strategic initiatives (balanced FI FI scorecard, KPI / KRI tracking) Newport Consulting Group, LLC Corporate Sustainability Reporting using SAP GRC 16
  • 18. Enterprise Architecture using SAP Building Blocks / 2 1 2 Enterprise Performance Management Enterprise Performance Management Governance, Risk, and Compliance Governance, Risk, and Compliance Better control performance Better control performance Aggregate and manage key risk activities Aggregate and manage key risk activities Increase organizational agility Increase organizational agility Automate controls across processes Automate controls across processes Provide improved context for decision making Provide improved context for decision making Monitor risk & controls across disparate systems Monitor risk & controls across disparate systems E Connectivity to… TIV TR A IL LU S SAP BusinessObjects SAP BusinessObjects ERP (MM, PP, SD, PS) ERP (MM, PP, SD, PS) Enterprise Performance Management Portfolio-driven Governance, Risk, and Compliance SCM (APO, SNP) SCM (APO, SNP) Value and Outcomes Ensure Proactively Create SRM (eSourcing) Trusted Manage Enterprise SRM (eSourcing) SAP BusinessObjects ™ Information Risk Visibility PLM (NPI, PPM) PLM (NPI, PPM) Business Intelligence Information Management Non-SAP Non-SAP Environments Environments 3 4 Business Intelligence/Business Warehouse Business Intelligence/Business Warehouse Information Management Information Management Access to all information Access to all information Trusted information Trusted information Intuitive experience for all people Intuitive experience for all people Operational excellence for IT Operational excellence for IT Single information infrastructure Single information infrastructure Flexibility and agility Flexibility and agility Source: SAP America, SAP BusinessObjects, as modified by Newport Consulting Group. Newport Consulting Group, LLC Corporate Sustainability Reporting using SAP GRC 17
  • 19. Enterprise Architecture using SAP Building Blocks / 3 The sustainability solution map for SAP BusinessObjects GRC comprises seven domains, each providing functionality across operating areas. Companies can “menu select” building blocks based on CSR program objectives and monitoring/reporting needs. Generally the SAP SPM solution is used with other EPM products to drive CSR program objectives. 1 2 3 4 5 6 7 Source: 2009 SAP AG public domain website, www.sap.com/sustainability. Newport Consulting Group, LLC Corporate Sustainability Reporting using SAP GRC 18
  • 20. Enterprise Architecture using SAP Building Blocks / 4 The SAP BusinessObjects SPM application provides a global view of a sustainability program. Risk officers and C-levels can easily track Key Performance Indicators (KPIs) deemed important for CSR purposes, fed by real-time operational data from back office “classic SAP” functionality. Performance settings based on KPIs thresholds (“triggers”) that can be dynamically linked to operational data. Drop-down KPI library Source: “Improve Your Corporate Sustainability Program using SAP BusinessObjects Sustainability Performance Management,” GRCExpert, 2009. Newport Consulting Group, LLC Corporate Sustainability Reporting using SAP GRC 19
  • 21. Enterprise Architecture using SAP Building Blocks / 5 KPIs generally are summarized by aggregating various individual indicators which can come from different areas in the organization. The relationship diagram of KPIs provides sustainability managers visibility into the decomposition of each top-level company KPI. The KPI “composer” feature allows for the networking relationship and mapping of source information to “build up” KPIs. Source: “Improve Your Corporate Sustainability Program using SAP BusinessObjects Sustainability Performance Management,” GRCExpert, 2009. Newport Consulting Group, LLC Corporate Sustainability Reporting using SAP GRC 20
  • 22. Enterprise Architecture using SAP Building Blocks / 6 SAP SPM offers balanced scorecard views which can be configured to specific goals of CSR programs. The scorecard view can also provide indicators for each goal area and specific goals for easy monitoring and reporting. The balanced scorecard feature can also be expressed as a strategy map, and tailored to the elements of each scorecard. Source: “Improve Your Corporate Sustainability Program using SAP BusinessObjects Sustainability Performance Management,” GRCExpert, 2009. Newport Consulting Group, LLC Corporate Sustainability Reporting using SAP GRC 21
  • 23. Enterprise Architecture using SAP Building Blocks / 7 SAP SPM can be linked to other SAP BusinessObjects EPM and SAP BusinessObjects GRC platforms, such as SAP BusinessObjects Strategy Management for strategic formulation of KPIs and SAP BusinessObjects Risk Management to view the impact of key risk indicators (KRIs) on financial targets and enterprise risk management (ERM). CSR Program Boundary KPIs, triggers SAP BusinessObjects Strategy Management KRIs, tolerances SAP BusinessObjects Sustainability Performance Management SAP BusinessObjects Source: “Improve Your Corporate Sustainability Program using SAP BusinessObjects Sustainability Performance Management,” GRCExpert, 2009. Risk Management Newport Consulting Group, LLC Corporate Sustainability Reporting using SAP GRC 22
  • 24. Agenda 1. Introductions and Firm Overview 2. Corporate Drivers of Sustainability Programs 3. Global Reporting Initiative Considerations 4. Enterprise Architecture using SAP Building Blocks 5. Considerations for Roles-based Process Controls 6. Framework for CSR Planning and Implementation 7. Summary and Next Steps Newport Consulting Group, LLC Corporate Sustainability Reporting using SAP GRC 23
  • 25. Considerations for Roles-Based Process Controls / 1 For sustainability initiatives, an approach that leverages roles, access, permissions, and processes in a structured Governance model, provides clarity in program design and execution. Program Area Responsibility Matrix fro Program Area A - ABC Company PUR PMO ENGR MFG Task # Task Requireme nt 1 Collect OE / Industry Requirements R, A A R C 2 Apply requirements to program objectives R, A R C 3 Determine information reporting gaps and needs A I C 4 Develop c losure plan for information reporting gaps and needs R, A A R C 5 Determine produc t information source list A R C … … … Legend Final Ac ceptanc e Review Product Business Unit Lead R S Review Support ENGR MFG Engineering Manufacturing (VP, GM, Director level) A Approve PUR Purchasing Environmental Compliance Environmental Compliance C Create PMO Program Offic e I Inform Management Processes Management Processes RASCI Diagram – Responsibilities by Work Step Rundown Role Program Compliance Manager Sales Account and/or Primary Resource Secondary Resource Program Administrator Purchasing Manager A history of requirements review suggests the need for strong product configuration management. Program Summary management presence is the single most critical factor in the successful delivery of compliance program at ABC. Key Process Key Activities Area 1. Refine and develop the project plan 2. Maintain the project plan 3. Monitor progress against baselines (scope, schedule, cost) and targets using EVM metrics Craft and manage communications plan Product and/or 4. Program Management 5. Conduct Project Status Meetings with Key Stakeholders 6. Brief leadership on Project Progress 7. … Quality Manager Playbook – Roles & Responsibilities … … Sustainability/Compliance Manager (enterprise-wide or per program area) 1 … … … … … … … Roles Defined in the Organization … … Compliance Process – Work Steps Newport Consulting Group, LLC Corporate Sustainability Reporting using SAP GRC 24
  • 26. Considerations for Roles-Based Process Controls / 2 From a solution architecture perspective, a compliance layer is used to define the stages, processes, and key activities for sustainability program compliance Key questions to ask: – Where are the data most persistent (i.e. system of record)? How are data governed and managed? – What are the process and access controls used for compliance? – For product companies, is compliance largely design or manufacturing BOM driven? Compliance Management Product Business Unit Lead Rundown Role Program Compliance Manager (VP, GM, Director) Primary Resour ce Secondary Resource Program Administrator A history of requirements review suggests the need for strong product configuration management. Program Processes Processes Summary management presence is the single most critical factor in the successful delivery of compliance program at ABC. Sales Account and/or Key Process Key Activities Purchasing Manager Area 1. Refine and develop the project plan 2. Maintain the project plan 3. Monitor progress against baselines (scope, schedule, cost) and targets using EVM metrics 4. Craft and manage communications plan Program Management 5. 6. Conduct Project St atus Meetings with Key Stakeholders Brief leadership on Project Progress Product and/or Quality Manager 7. … Playbook – Roles & Responsibilities Compliance Manager (Enterprise-wide or Program-level) – Can be unique to each company GRC Compliance Layer GRC Compliance Layer WHO (Data Content, Analytics, Reporting, Process Management, Governance) (Data Content, Analytics, Reporting, Process Management, Governance) Access OK by WHAT Role, Department, Access OK by and Cost Center? compliance process, SAP EH&S SAP EH&S GRC Controls GRC Controls product program? PLM PLM SAP ERP (MM, SD) SAP ERP (MM, SD) SRM SRM SAP ERP HCM SAP ERP HCM Newport Consulting Group, LLC Corporate Sustainability Reporting using SAP GRC 25
  • 27. Agenda 1. Introductions and Firm Overview 2. Corporate Drivers of Sustainability Programs 3. Global Reporting Initiative Considerations 4. Enterprise Architecture using SAP Building Blocks 5. Considerations for Roles-based Process Controls 6. Framework for a Corporate Sustainability Program 7. Summary and Next Steps Newport Consulting Group, LLC Corporate Sustainability Reporting using SAP GRC 26
  • 28. Framework for a Corporate Sustainability Program / 1 A sustainability program should be approached based on three fundamental premises, which guide all phases of the initiative. This optimizes schedule performance, controls the costs through manageable budget/decision gates, and applies sound architecture principles. 1 A hypothesis-driven approach differs from other approaches A hypothesis-driven approach differs from other approaches that are typically analysis-driven or even experimental that are typically analysis-driven or even experimental Follow a Hypothesis- The program team very quickly develops and confirms a set The program team very quickly develops and confirms a set of working understandings (i.e. hypothesis) during the initial of working understandings (i.e. hypothesis) during the initial Driven Approach weeks of the initiative weeks of the initiative This hypothesis serves as the basis for the preliminary This hypothesis serves as the basis for the preliminary design of the SAP solution and impacts to the organization design of the SAP solution and impacts to the organization 2 Adhering to a common SDLC methodology reduces risk, Adhering to a common SDLC methodology reduces risk, Leverage an Integrated optimizes schedule performance, and allows for a common optimizes schedule performance, and allows for a common Systems Life-Cycle Delivery vocabulary throughout all activities of the initiative vocabulary throughout all activities of the initiative Any SDLC methodology should be viewed as a “guidebook”, Any SDLC methodology should be viewed as a “guidebook”, (SDLC) Methodology not a “cookbook” – we have found success leveraging ASAP not a “cookbook” – we have found success leveraging ASAP 3 Utilizing numerous point solutions to achieve sustainability Utilizing numerous point solutions to achieve sustainability goals will create very high integration complexity and cost in goals will create very high integration complexity and cost in Focus on a Core Target the eventual solution architecture the eventual solution architecture Platform It is best to consider a small landscape of possible corporate It is best to consider a small landscape of possible corporate sustainability solutions, leveraging a core target platform (like sustainability solutions, leveraging a core target platform (like SAP) to satisfy the objectives of the sustainability initiative SAP) to satisfy the objectives of the sustainability initiative Newport Consulting Group, LLC Corporate Sustainability Reporting using SAP GRC 27
  • 29. Framework for a Corporate Sustainability Program / 2 Phases, tasks, and deliverables generally consider the following — starting with Planning and Project Preparation, which is the first phase of the ASAP methodology and approach. Generally successful sustainability programs follow ASAP, leveraging the planning phase to identify key objectives from the requirements documents – Select a preferred sustainability solution path – Develop an implementation plan Typically the Project Preparation phase may be reflected as a sequence of tasks defined by deliverables that meet key sustainability objectives At the end of the Project Preparation phase, the company should be ideally positioned to continue immediately with the subsequent phase (Business Blueprint) through the remaining phases of the sustainability program initiative, culminating in Go-Live and Support Key success factors to maximize value realization from an SAP solution – Scope management – Sound architectural principles – Stakeholder alignment – Organizational change management – Risk management Newport Consulting Group, LLC Corporate Sustainability Reporting using SAP GRC 28