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Taking your intranet from local to global
6 key lessons and learnings
May 2013
About us – who is Parsons Brinckerhoff?
• Global consulting firm
• Founded in New York in 1885
• Public and private clients
• 14,000 staff globally – approx 2000 in Australia New
Zealand
• A mixed staff profile (office and site based)
• Parent company – Balfour Beatty plc
About Parsons Brinckerhoff
About Me
4
• Collaboration Systems Leader
• My role
• Where I fit in
About Me
5
Things I’ve done this year that have scared me:
• An open water swim
• Jumped out of a plane
• Spoken at a conference…..
About Me cont’d
6
?
Intranets at Parsons Brinckerhoff
About Parsons Brinckerhoff
Where we started
The sordid history
Who the key players were
The journey to now (evolution)
Intranets at Parsons Brinckerhoff
8
Our Intranet history
• IT owned the intranet
• SharePoint 2003 to 2007
• Lacked consistent
navigation, branding or
governance
9
Our Intranet history
10
Toward the future
• New operating
company in 2010
• A portal with multiple
entry points
• Culture change
• Purchase by Balfour
Beatty
11
Toward the future
12
Present day – global 360
• New intranet for all
employees
• Separate team sites
• Common navigation
and branding across
globe
13
Present day
14
The key lessons
15
Key Lesson #1
Bring people with you
• Engage people with what could be
• Set a vision
# 1 – Bring people with you
• What’s in it for me?
• Recruit a charismatic champion
#1 – Bring people with you
18
Key Lesson #2:
Participation > Governance
19
• Participation may be greater than governance*
• If you build it, they won’t come
• Tiered governance, based on content
• It’s everyone’s intranet
#2 – Participation > Governance
20
• When participation goes bad…
• The upside of participation
• Reuse, recycle, rejoice!
#2 – Participation > Governance
21
Key Lesson #3
Hold their hands AND teach them to fish
22
• Don’t be a publishing house
• Knowledge breeds champions
#3 – Hold their hands & teach them to fish
23
• Keep training short and sweet
• Be available, but maintain your ‘mystique’
#3 – Hold their hands & teach them to fish
24
Key Lesson #4
Maintain cultural awareness, but don’t be afraid of
it
25
• Find the hidden power structures
• Organisational culture
• Watch for duplication – not just online
#4 – Maintain cultural awareness
26
• The flip side of integration
• Don’t be afraid of the sacred cows
• Use organisational change to your advantage
#4 – Maintain cultural awareness
27
Key Lesson #5
Know your stuff…and your people
28
• Understand your environment
• Know when to tap out
• Get the technical team on board
#5 – Know your stuff and your people
29
Key Lesson #6
Don’t be afraid to ask for help
30
• One person can’t do it all
• Recruit help!
#6 – Don’t be afraid to ask for help
31
• Bring people with you
• Encourage participation first
• Teach staff to be self sufficient
• Be aware of your culture, but not bound by it
• Know your stuff, and your people
• Ask for help
Recap
32
33
Twitter: @bridiemarie
LinkedIn: Bridie Sampson
Email: bsampson@pb.com.au
Contact Me

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Taking your intranet from local to global - Intranets 2013

  • 1. Taking your intranet from local to global 6 key lessons and learnings May 2013
  • 2. About us – who is Parsons Brinckerhoff?
  • 3. • Global consulting firm • Founded in New York in 1885 • Public and private clients • 14,000 staff globally – approx 2000 in Australia New Zealand • A mixed staff profile (office and site based) • Parent company – Balfour Beatty plc About Parsons Brinckerhoff
  • 5. • Collaboration Systems Leader • My role • Where I fit in About Me 5
  • 6. Things I’ve done this year that have scared me: • An open water swim • Jumped out of a plane • Spoken at a conference….. About Me cont’d 6 ?
  • 7. Intranets at Parsons Brinckerhoff About Parsons Brinckerhoff
  • 8. Where we started The sordid history Who the key players were The journey to now (evolution) Intranets at Parsons Brinckerhoff 8
  • 9. Our Intranet history • IT owned the intranet • SharePoint 2003 to 2007 • Lacked consistent navigation, branding or governance 9
  • 11. Toward the future • New operating company in 2010 • A portal with multiple entry points • Culture change • Purchase by Balfour Beatty 11
  • 13. Present day – global 360 • New intranet for all employees • Separate team sites • Common navigation and branding across globe 13
  • 16. Key Lesson #1 Bring people with you
  • 17. • Engage people with what could be • Set a vision # 1 – Bring people with you
  • 18. • What’s in it for me? • Recruit a charismatic champion #1 – Bring people with you 18
  • 19. Key Lesson #2: Participation > Governance 19
  • 20. • Participation may be greater than governance* • If you build it, they won’t come • Tiered governance, based on content • It’s everyone’s intranet #2 – Participation > Governance 20
  • 21. • When participation goes bad… • The upside of participation • Reuse, recycle, rejoice! #2 – Participation > Governance 21
  • 22. Key Lesson #3 Hold their hands AND teach them to fish 22
  • 23. • Don’t be a publishing house • Knowledge breeds champions #3 – Hold their hands & teach them to fish 23
  • 24. • Keep training short and sweet • Be available, but maintain your ‘mystique’ #3 – Hold their hands & teach them to fish 24
  • 25. Key Lesson #4 Maintain cultural awareness, but don’t be afraid of it 25
  • 26. • Find the hidden power structures • Organisational culture • Watch for duplication – not just online #4 – Maintain cultural awareness 26
  • 27. • The flip side of integration • Don’t be afraid of the sacred cows • Use organisational change to your advantage #4 – Maintain cultural awareness 27
  • 28. Key Lesson #5 Know your stuff…and your people 28
  • 29. • Understand your environment • Know when to tap out • Get the technical team on board #5 – Know your stuff and your people 29
  • 30. Key Lesson #6 Don’t be afraid to ask for help 30
  • 31. • One person can’t do it all • Recruit help! #6 – Don’t be afraid to ask for help 31
  • 32. • Bring people with you • Encourage participation first • Teach staff to be self sufficient • Be aware of your culture, but not bound by it • Know your stuff, and your people • Ask for help Recap 32
  • 33. 33 Twitter: @bridiemarie LinkedIn: Bridie Sampson Email: bsampson@pb.com.au Contact Me