The intersection of business fundamentals and our ever-growing digitally networked society is creating new possibilities and exposing new challenges daily. In this session, we zero in on emerging opportunities, placing a filter over the sound bites, noise, and hype, and discuss roadmaps that can truly amplify the future growth of your customer driven organization.
7. While you are waiting, you can just do it yourself
@BrianVellmure http://www.brianvellmure.comBrian Vellmure
8. Connection and
Digitization is
Fueling an
explosion in
Data Leading to new
frontiers in:
Predictive Analytics
Machine Learning
and Cognitive
Computing
Processing
power is
advancing at
exponential
speeds
@BrianVellmure http://www.brianvellmure.comBrian Vellmure
9. So what does
all this stuff
have to do
with
you and your
organization?
@BrianVellmure http://www.brianvellmure.comBrian Vellmure
10. All of this
Tech Innovation
is fueling
unprecedented
Institutional
Innovation
@BrianVellmure http://www.brianvellmure.comBrian Vellmure
14. Most things are
being re-imagined
and re-invented.
@BrianVellmure http://www.brianvellmure.comBrian Vellmure
15. At the center lies
Democratization
of ACCESS
to anything, anyone, from anywhere
Img Source: Nature.org
@BrianVellmure http://www.brianvellmure.comBrian Vellmure
16. People, Devices,
and Entities...
... are all nodes in a
network. Friction
around value
exchange is being
reduced
@BrianVellmure http://www.brianvellmure.comBrian Vellmure
17. How do we make
sense of a sea of
people, things, and
information?
@BrianVellmure http://www.brianvellmure.comBrian Vellmure
49. Board / Senior Leadership
How is technology changing societal and industry dynamics?
Assess vulnerabilities and opportunities from adjacent domains and
industries
How do we create a differentiated customer experience in a digital world?
How effectively are we leveraging technology to achieve operational goals?
How are we leveraging internal and network capabilities to reach our
goals?
Who internally owns the sourcing and deployment of emerging
technologies?
How can we speed, automate and operationalize feedback loops?
@BrianVellmure http://www.brianvellmure.comBrian Vellmure
50. Marketing
How much do we really know about our customers?
What information could be leveraged and consolidated to
truly understand our customers better?
How well do we understand the customer journey and the
moments of truth contained in them?
How are we leveraging digital channels to provide a chain of
access to value?
How are we enabling, empowering, and rewarding
advocacy?
@BrianVellmure http://www.brianvellmure.comBrian Vellmure
51. Sales
How are we leveraging digital channels to gather
intelligence about our customers and prospects?
How are we leveraging digital channels to differentiate
your communication efforts with your customers and
prospects?
How are we leveraging analytics and intelligence to
prioritize time spent with those most likely to buy?
@BrianVellmure http://www.brianvellmure.comBrian Vellmure
52. Customer Care
How are we leveraging advanced analytics to detect
risk of defection, upsell and cross-sell opportunities?
How are we empowering timely and contextual
responses to customer needs?
Are we prioritizing a great experience over cost
minimization?
@BrianVellmure http://www.brianvellmure.comBrian Vellmure
53. Thank you. Letâs Discuss.
Brian Vellmure
innovantage
http://www.brianvellmure.com@BrianVellmure