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Your Brain on Brands

     BrandSquare
    February 16, 2012

Roger Dooley
   Dooley Direct, LLC
NeuroscienceMarketing.com
     Brainfluence.com
 rogerd@dooleydirect.com
       @rogerdooley
Most
Marketing
 Fails.
“Half my advertising is wasted…

 “…if only I knew which half!”
95%
of New Products
95%
of New Products


       @rogerdooley


            (Acupoll)
98%
of Direct Mail
98%
         of Direct Mail


@rogerdooley   (DMA)
98%
of Emails
98%
        of Emails


           @rogerdooley
(DMA)
20%
of Ad Campaigns
20%
of Ad Campaigns

@rogerdooley
20%
of Ad Campaigns
20%
of Ad Campaigns
Wanamaker guessed
    TOO LOW!
              @rogerdooley
Most
Marketing
 Fails.
@rogerdooley   #Brainfluence
Iceberg: 88% Hidden
Mind: 95% Subconscious
(Lakoff & Johnson)   @rogerdooley
Neuromarketing




          @rogerdooley
Neuroscience    Behavioral
  •EEG          Science
  •fMRI           •Behavior Studies
  •MEG            •Eye Tracking
  •Biometrics     •Facial Coding




                        @rogerdooley
Brands Beat Senses
fMRI: Blind Tasting
fMRI: with Branding
fMRI: Branding Switched
Brand associations
    trump our senses!

#   86
    19   @rogerdooley
         #Brainfluence
Social
Identity
 Theory
           Henri Tajfel
Us vs. Them
Create a tribe. Find an
enemy. Customers will
       join in.

 #   22
     19   @rogerdooley
          #Brainfluence
How do you protect
      your brand when you
           screw up?

@rogerdooley
#Brainfluence
Rude
Interruption
Justifies Bad
  Behavior

@rogerdooley
#Brainfluence   Source: Ariely
@rogerdooley
#Brainfluence
Protect your brand!
Apologies really DO work.
       Apologize!

 #   86   @rogerdooley
          #Brainfluence
What if customers
  aren’t paying attention?


@rogerdooley
#Brainfluence
Brand Lift
                7.3 %




                            2.7 %
                                                1.3 %


      High Attention    Low Attention   No Attention
                                        Ipsos
@rogerdooley
#Brainfluence
Skipped Ads Lift Brands




du Plessis
5 Unconscious Impressions > 1




@rogerdooley              Zajonc
#Brainfluence
“No attention” doesn’t
  mean “No results!”



#   20   @rogerdooley
         #Brainfluence
Simple Fonts Convince




@rogerdooley
#Brainfluence
Use simple fonts to
minimize perceived effort.



 #   26   @rogerdooley
          #Brainfluence
Your Brain on Brands

     BrandSquare
    February 16, 2012

Roger Dooley
   Dooley Direct, LLC
NeuroscienceMarketing.com
     Brainfluence.com
 rogerd@dooleydirect.com
       @rogerdooley

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